In preparation for a minor dental procedure, Petroglyph was told that my cat was diabetic 10+ times…read more(by myself and his primary vet) and they still managed to give me the wrong fasting instructions. They gave me the fasting instructions for a normal healthy cat, and as a result, he was given a full dose of insulin before going under for the procedure. This caused his blood sugar to drop dangerously low. Petroglyph put my cat at unnecessary risk, in spite of my best efforts to mitigate that risk. He had to have a Dexedrin IV drip and be closely monitored for hours to bring his blood sugar back up to a safe level. I will never bring my pets to this place in the future. When I told them I would not bring my cat back to them, the vet who worked on him became quiet and awkward, but not nearly apologetic enough in my opinion. If you have a diabetic pet, DO NOT trust these idiots with their care. If my experience is any indication, nothing good will come of it. I'm just grateful the outcome wasn't worse, as he could have easily died from their incompetence.

my girls(cats) started going there in 2016 when babies . my one cats has different issues all her…read morelife, on this last visit she was diagnosed with a heart murmur and an abscess tooth . in which to pull the tooth was going to be 1900.00 ! they wont pull the tooth unless i get all teeth cleaned first . for the heart murmur i was told that it may never bother her or something may happen right away .they wanted 320 for blood work and a blood pressure check before any other work could be done bc of murmur another 800 to check to see how bad murmur was .. so 10 days later my cats had a grand Mal seizure and i called everywhere as my vet isn't open on weekends .with no luck i waited and watched all weekend for anything else to happen . so i phone my vets and the receptionists told me there wasn't an appt until Friday and that she agreed that i should try and get her in but it wasn't going to happen here and she wouldn't even book me in for the Friday .grr so i have spent all day today in anguish trying to find someone to look at her or put her down i managed to find a vet that will come to my home for them to euthanize my girl on the Tuesday or on the Wednesday at another vets . they have made me feel that I'm being to sensitive about my cats 2 yrs ago i took her in for the stress levels she was always afraid and very stiff all they wanted was to take her away and her home her from me . instead i found medicine to calm which the meds have doubled in price now . the cost is always higher everytime . (greed) I will never take my girls there again !!

As a pedigree cat breeder, it's paramount that I have a great veterinarian that I can work with and…read moretrust. Dr. Erin and the staff have always been compassionate, knowledgeable, and friendly. The hospital services are well-priced, and I never feel financially taken advantage of. Even though we moved out of Nanaimo, I never thought twice about keeping Dr. Erin as my veterinarian. I highly recommend this animal hospital.

If you are looking for a vet in Nanaimo, look no further! I have an old dog and a middle-aged cat…read morethat get care from Dr. Sandy and Dr. Erin. The vets are kind, knowledgeable, caring and do what needs to be done, without recommending or charging for more procedures, medicines, etc. that may not be necessary to maintain a healthy pet. Communication and follow-up is stellar with all questions addressed and answered. The vet techs and front-end people are second to none. If there's a way to make something happen, they will. I am more than happy to recommend this vet clinic and staff to anyone!

We were so relieved to find Hammand Bay Animal Hospital. We are traveling and struggled to find a…read morevet. They are no nonsense, super competent and great with our dogs. Unlike other vets we tried, they didn't try to make us run every test and seems to walk the right line between doing what is right for the dogs health without inflating the bill. The front office is super competent and helpful. They answer the phone and where available to see our pet immediately. They seem to be much more competent than the other vet offices we have been to. Hammond Bay Animal Hospital is top notch.

From the owner: Welcome to Hammond Bay Animal Hospital, your brand new locally owned and operated trusted full…read moreservice veterinary facility in North Nanaimo. At Hammond Bay, we believe every pet deserves exceptional care and compassion. Our dedicated team of experienced veterinarians and skilled staff is here to provide comprehensive medical services for your beloved companions from routine checkups and vaccinations to advanced diagnostics and surgeries, we are committed to ensuring your pet lives a long, happy, and healthy life. With state-of-the-art facilities and a deep passion for animals, we treat every patient as if they were our own.

They were super friendly & professional. Got us in within a couple of days si our kids could…read more update their chips from National to International so we could cross the boarder. Great people

I was a client for many years. I found a lump on my female. I trusted them with surgery. It's…read morebeen just under a year now. My female suffered for months from the botched surgery. I had to rush her to the emergency vet .Just hours after getting home she was still groggy from first sedation. Her surgery had a bleed she was bleeding out. Took back to vca next day vet said she thought it would stop on its own. I should not have listened. Ended up getting super bug bacteria another surgery which they charged me to fix the botched first surgery vet bills over 500. Plus days off from work stress to my dog. Poor girl fighting for her life. I ended up taking the stitches out myself because they wanted to charge me for more sedation. My female is so afraid of vets now this experience eas a horrible thing to happen. I would never take an animal to them. I ended up reporting to the veterinary associations of b.c..

we had to say good bye to my cat, Max last week. never an easy thing to do but the people at the…read moreClinic for cats, helped us get thru it. thank you.

thanks for seeing my cat on such short notice and being cheaper than any of my previous vets. the…read morevet asked more questions and showed more concern than I have ever encountered. thanks for caring

Terrible. Went in for a lumpectomy on my dog. It was not cancer so that's good. Did surgery it…read morewent bad picked up my dog vet tech said she has a hematoma if you have issues. Go to emergency. It was the size of a baseball .two hours later I end up at emergency vet. Options more surgery or pressure bandage. Go to my vet next day told leave it alone. Three days later stitches open up . Back again more surgery. I thought I would not have to pay for second surgery nope another 2000. Sent home. Called a few days later on antibiotics. Called five days later she has thee drug resistant super bug bacteria

DO NOT BEING REPTILES HERE. They don't know what they're doing, they are not specialists for…read moreexotics. They charge thousands for tests that get shipped off to Victoria for a zoologist to review. Don't waste your time and money. Go to Mahalo vets, Dr. JT is amazing.

I was recently traveling abroad with a friend whose dog got sick and died while she was away. Her…read moreexperience (over the phone) with Central Island Vet was so upsetting to witness, that I had to write a review. Two things stood out to me: - Shortly after the dog's arrival at the vet, the vet counselled my friend and her husband to put their dog to sleep, without doing any tests or giving her any time to try to stabilize, despite their dog having gotten through a similar episode previously. The vet kept going on about quality of life, as if my friend were trying to keep her dog alive far too long (it had barely been a couple of hours). - The absolute worst part was that after her dog passed, the vet, on the phone, said that they had taken her paw prints after she had died, and my friend could buy them for $10. First of all, this was done without asking my friend or her husband, without their consent. Second of all, in what world is a veterinary clinic so greedy and opportunistic to spring this on someone who's beloved pet has just died?! My friends spent thousands of dollars in a matter of hours at the clinic, and they still want to charge for the paw prints? I've never come across anything so tasteless in my life. How shameful.

NOT HAPPY. My pup…read moreand I showed up with her ear split open. Bleeding a lot. The vet tech said she would be out shortly to assess. Waited 9 hours and I asked them to at least assess her. After 9 hours and repeated requests to see someone, I saw the vet. Determined surgery and antibiotics to prevent infection as it was a dog bite. When I arrived to grab my pup with a different vet on site, there were no antibiotics prescribed. I asked 4 times for them as I told them it was a dog bite. The vet refused to speak to me and didn't explain why they are not prescribing antibiotics. The front desk staff just said "there is nothing we can do." Two weeks later, my pup had a massive infection in the ear. My current vet said at times the infection could open the wound. I told them what happened and my vet was shocked my pup didn't receive antibiotics after a dog bite. My puppy went underwent the same surgery again at a different vet. I was shocked that it was half the cost even with prescribed pain meds as well as antibiotics. I contacted the team and their programmer refunded me the money which is appreciated. I emailed the medical director and no apology or acknowledgment of what took place. No accountability. Hiding behind the idea that things are never black and white referencing the use of antibiotics. The challenge here is that the other vet that originally assessed my dog was so clear that my dog really needs antibiotics because of the bacteria that exists in a dog bite. Changing a treatment plan without consultation doesn't sit well with me. I have to say... I know places like this are never malicious... yet what I experienced was extremely frustrating and has put my pup in the same situation which could have been avoided. The picture was taken at the new vet before she underwent the same surgery.

My experience at Mahalo Veterinary Hospital was extremely disappointing…read more After raising concerns about how my cat's case was handled, I spoke with the clinic owner hoping to have a constructive conversation. Instead, I felt dismissed, interrupted, and spoken to in a rude and unprofessional manner. Rather than addressing my concerns, I was told I had a "false perception" of events, which only added to the stress and anxiety I was already experiencing. As a worried pet owner, I expected compassion, understanding, and respectful communication. Unfortunately, I left feeling unheard, upset, and far less trusting of the clinic than before. Regardless of the medical outcome, clients deserve to be treated with empathy and respect when they voice concerns.

After trying several veterinarians in Nanaimo (my new home), I settled on Mahalo. They're just as…read moreexpensive as everywhere else ($25 for a cat nail trim!), which is my only criticism. Their pet care is great, the clinic is clean, and the staff is friendly. I haven't experienced the lack of communication another reviewer complained about. On the contrary, the vet always calls me with follow-up information when needed. I've used two vets so far: Dr. Emily and Dr. Josh. Both very professional, friendly and informative. In a city where I can choose from 10+ clinics within 15 minutes of home, I choose Mahalo.

Dr. Large and the staff at Benson View took such wonderful care of our precious aging kitty to her…read morelast day, always taking the time to answer any questions or address our concerns and always helping our sweet girl feel safe. We started with Dr. Large at another clinic but once we discovered she had moved to Benson View, we followed her there very quickly where we found the ladies at reception always kind and helpful over the phone or in person. Dr. Large was not only wonderful with our cat but also caring about us as pet parents, recognizing that we would do almost anything to keep our girl as comfortable and as happy as can be for as long as possible and there were times we could have been charged much more than we were. We will be forever grateful that she introduced us to Solensia to help with a very difficult paw problem (and to the kind techs who administered it for her) and that she discovered hyperthyroidism as a cause of severe digestive upset when another clinic did not even test for it prior to the surgery that seemed to trigger it. Dr. Large was very kind when it was discovered a few months ago that our girl likely had GI lymphoma, supporting us in our choice to not putting our fragile kitty through another surgery to definitively diagnose it when we knew we could not put her through chemo. The steroids (that would help either condition) worked very well for a few months until came the time to make the very difficult decision in a pet parent's life. We had been rather traumatized by the euthanasia of our previous kitty in a different city and were very apprehensive. We and our sweet little girl felt very supported by all of the staff at Benson View on her last day, having our own quiet room to go through the process of her passing, giving us time and privacy and it was a much more gentle experience for all of us. It may be some time before we are ready to have another special kitty enter our lives but when we do, we will definitely take any future pets to Benson View for care!

This vet clinic does not make reminder calls or e-mails to let me know that my dog is due for…read morevaccinations. I am going to another veterinarian.