This is hands down the worst WF I've ever been to. It's always a 5-10 min wait but for the third…read moretime in the last month I've waited for over 20 min and just walked out. I've never seen more than one teller and nobody steps up to help or speed things up. I can't imagine how many complaints this location receives, I hear others complaining and watched multiple people get frustrated and leave. I've been thinking about switching my checking and savings over to Randolph Brooks and after today's wait I've made my decision. Poor mgmt.

Branch is not taking walk ins, atm out of service and nobody answering phone calls not even worth a…read morestar.

Awesome customer service. On Thursday Nov. 5th, due to unusual circumstances I had to make a last…read moreminute transaction via check to help a family member. The big problem being I didn't have checks and the lobby was closed. Any other bank would have probably declined to help since it was an hour past lobby times. The teller made an exception for us and gave me temporary checks via the drive-thru. It took maybe not even 10 minutes and I was on my way. I feel bad that I did not get the young lady's name that helped me, but hopefully she will read this review. Thank you so much! You saved my mother from tears tonight, and she is now going to switch her banking institution to you! Thank you again!

I have used Randolph Brooks for personal and business accounts since we moved to san antonio 10…read moreyears ago and I have never had a bad experience.Even getting car loans was no hassle.Love this bank!

RBFCU is horrible! My young son got his bank account hacked because of their failure to protect…read moretheir customers and now they are not going to help him at all!

*****Editing this review to add that after I wrote this, RBFCU customer service did reach out to me…read moreand were able to refund the NSF fees. They also apologized for the bad customer service and insisted that they would do some coaching with those folks I spoke with. I appreciate them reaching back out. Only leaving 3 stars because I think it is an issue if the customer service department is picking and choosing who they want to refund fees for and can easily see how personal bias might affect this. I do hope they get training in this area. I'm pretty disappointed in RBFCU. I have well-established accounts at other banks including another credit union and have had accounts here for years. I have a very seldom-used business account that had a PayPal issue and ended up with multiple NSF fees before I caught it. Called to see if there was any way (being a well-established customer) we could have the fees waived and was given a quick no before I even finished my story. I know for A FACT they have done courtesy fee waivers before for other acquaintances and was blatantly told that they do not do them ever. Seems like there may be some equity issues here. It's not the first time I've seen this issue at RBFCU. I then go on to ask the "customer service supervisor" if I could have her name and her direct supervisor's name so that I can verify this information. I was told they didn't give last names, email addresses, or basically any other contact information. This is strange because most people have at least a business email address. We had planned on refinancing our home and car with them, but not when they fought me over $29 NSF fees. This will probably be my last straw with this bank. There are too many other options out there for them to treat established customers like this.

Feedback on RBFCU Trust Services and Members Trust Company…read more If you or your family are considering using RBFCU for trust administration services, I would strongly encourage you to proceed with caution. RBFCU assisted my grandparents--long-time members--with trust planning services, indicating that Members Trust Company would serve as the Trustee of their trust. While a separate estate planning law firm drafted the trust documents, RBFCU and Members Trust Company were expected to fulfill the trustee role upon my grandparents' passing. However, after both of my grandparents passed away, Members Trust Company delayed its involvement and ultimately declined to serve as Trustee. This unexpected decision created a period of significant uncertainty and disruption. During that time, trust assets were left without proper oversight, leaving them vulnerable to theft, damage, and loss. As beneficiaries, we were forced to urgently identify and appoint a new Trustee while simultaneously attempting to locate, secure, and assess the condition of the trust assets. This process was both stressful and costly. Some assets, including real estate, had to be sold under unfavorable conditions, resulting in financial losses. In addition, no clear or sufficient explanation was provided for the decision to decline the trustee role, nor was any meaningful assistance offered in transitioning to a new Trustee. Based on this experience, I cannot recommend RBFCU or Members Trust Company for trust administration services.

It's an odd layout. Go left for drive thru ATM and right for teller service. You have to go all the…read moreway around if you choose the wrong direction because the road is narrow. The parking lot is narrow so going in and out can be tricky of people are turning in. It's in a convenient location near the forum and main streets.

We had an appointment with Traci, and she was awesome and easy to talk to as well as help guide us…read morewith our financial business. This branch was different from our normal one but extremely happy with our service. Highly recommend as well.

Everyone is top notch that works there. My wife and I have banked with them since they opened. Not…read morejust a number.

Although the front desk staff (cashiers and tellers) are extremely nice and helpful, I have found…read morethat trying to deal with executives is difficult at best. My experience with them has been so bad that will be considering removing our business account from there.

I came around 10 A.M. on a Saturday and it wasn't very busy. Everyone was sweet and worked with me…read morefast!

Very welcoming and nice, anything you need they will do for you. They are very flexible also.read more