Wow! I recently opened an account at this location and it was a great experience. The staff was…read moreactually in good spirits and very attentive. I definitely recommend this bank branch to anyone looking to open an account!

Great customer service, Ruy was the teller and he was very friendly…read more The only "problem" I have with the branch is the location, it took me extra few minutes to find it because my GPS tells me it is on the other side of the mall.

Citi has no branches that you can actually go to speak to a live person. They have the worse way…read moreof trying to correct errors made on your account. How can my current balance be double of my credit limit? No way of knowing how this happen. I only use this card to shop at Costco and no way I buy that much items at Costco. I love Costco, however, I hate the credit card offered by them. high interest rate and terrible customer service via chat (only way to communicate with them). I'm canceling that account and going with just a standard Costco membership card. Problem with Costco is they do not accept any card other then Visa. My bank's credit card and debit cards are Mastercard. Never taking out another Citi credit card.

Chase Bank is the most difficult bank to work with. I have been in hold for 3 hours waiting for a…read moresimple paper. Yet I can't be helped at the bank so through phone is the only way keep calling only to be put in hold again. Soooo... Not sure on what to do here

From the owner: With over 20,000 ATMs and 5,600 branches, Chase is the neighborhood bank for thousands of…read morecommunities across the country. Plus, with our convenient services including mobile banking and online banking, we help make banking easy for you. Chase also offers other solutions and choices to fit your banking needs. Find out how our convenient locations, innovative solutions and breadth of banking products can help make banking easier for you. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.

Everyone is top notch that works there. My wife and I have banked with them since they opened. Not…read morejust a number.

Although the front desk staff (cashiers and tellers) are extremely nice and helpful, I have found…read morethat trying to deal with executives is difficult at best. My experience with them has been so bad that will be considering removing our business account from there.

*****Editing this review to add that after I wrote this, RBFCU customer service did reach out to me…read moreand were able to refund the NSF fees. They also apologized for the bad customer service and insisted that they would do some coaching with those folks I spoke with. I appreciate them reaching back out. Only leaving 3 stars because I think it is an issue if the customer service department is picking and choosing who they want to refund fees for and can easily see how personal bias might affect this. I do hope they get training in this area. I'm pretty disappointed in RBFCU. I have well-established accounts at other banks including another credit union and have had accounts here for years. I have a very seldom-used business account that had a PayPal issue and ended up with multiple NSF fees before I caught it. Called to see if there was any way (being a well-established customer) we could have the fees waived and was given a quick no before I even finished my story. I know for A FACT they have done courtesy fee waivers before for other acquaintances and was blatantly told that they do not do them ever. Seems like there may be some equity issues here. It's not the first time I've seen this issue at RBFCU. I then go on to ask the "customer service supervisor" if I could have her name and her direct supervisor's name so that I can verify this information. I was told they didn't give last names, email addresses, or basically any other contact information. This is strange because most people have at least a business email address. We had planned on refinancing our home and car with them, but not when they fought me over $29 NSF fees. This will probably be my last straw with this bank. There are too many other options out there for them to treat established customers like this.

Feedback on RBFCU Trust Services and Members Trust Company…read more If you or your family are considering using RBFCU for trust administration services, I would strongly encourage you to proceed with caution. RBFCU assisted my grandparents--long-time members--with trust planning services, indicating that Members Trust Company would serve as the Trustee of their trust. While a separate estate planning law firm drafted the trust documents, RBFCU and Members Trust Company were expected to fulfill the trustee role upon my grandparents' passing. However, after both of my grandparents passed away, Members Trust Company delayed its involvement and ultimately declined to serve as Trustee. This unexpected decision created a period of significant uncertainty and disruption. During that time, trust assets were left without proper oversight, leaving them vulnerable to theft, damage, and loss. As beneficiaries, we were forced to urgently identify and appoint a new Trustee while simultaneously attempting to locate, secure, and assess the condition of the trust assets. This process was both stressful and costly. Some assets, including real estate, had to be sold under unfavorable conditions, resulting in financial losses. In addition, no clear or sufficient explanation was provided for the decision to decline the trustee role, nor was any meaningful assistance offered in transitioning to a new Trustee. Based on this experience, I cannot recommend RBFCU or Members Trust Company for trust administration services.

This specific chase location SUCKS. I'm writing this review from the drive up teller area. I've…read morebeen waiting 12 MINUTES to get my ID back. I didn't deposit much, just a bunch of small bills and THOUGHT this would be the quick way. Boy was I wrong. I pushed the "call teller" button to ask if everything was okay with my transaction/deposit and the lady proceeds to talk over me and say "MA'AM WE'RE HELPING CUSTOMERS IN THE LOBBY" in a very rude tone . I am beyond annoyed. Never again.

We bank with them. One big pain. It is the only one in the surrounding area near our home. The…read morelobby is by appointment. The ATM is always broken down. So we are forced to get cash from another bank only to pay their bank's ATM fees plus chases's . In total $6 in fees just pull a $20 bill. I think they should reimburse us theses fees when their ATMs are not working

Worst Loan experience I've ever had. And I'm 64. I just paid it off after two months because they…read morecouldn't get the records corrected.

The staff is ALWAYS slow and to be honest they all look clueless. It took 3 employees and well over…read more20 minutes to do a simple transaction. Thats why I am slowly closing all of my accounts with them.