Good luck calling you back. You can reach them if you keep trying. The management is hit or miss,.read more

I waited 10days for a call back. Still no PT. Nursing Care or Home health care. I am in…read moreexcruciating pain. They will not answer my calls. One star is way too much for them.

The current management needs to be trained on how to run a facility, a complete overhaul. Manager…read moreneeds to be Fired immediately!!!!! The place is dirty, filthy especially the showers. The food is not fit to be eaten, especially by SICK PEOPLE. The physical therapy sucks, of poor quality and NO attention to detail. No counseling individuals on what they went through, the cause and how to turn their lives around.

Do not bring your loved ones here. This place is a nightmare in the flesh. Horrible customer…read moreservice. One nurse has to cover a whole floor with over 30 plus patients. Just keep your loved ones home before ever thinking about bringing them here.

My Dad was a client for almost 2 years. Co-owner Cami was very professional and responsive to my…read morerequests. If any situation arose that needed additional hands-on attention, she would take care of it. It made me and my out-of-state siblings feel better that there was someone responsive who we could reach out to any time.

My parents have been clients for a few years now and they have received excellent care. As their…read moreout-of-state daughter, I would like to give a huge shout out to Genny(owner). Genny has been communicative not only with my parents, but with me. Recently, she went above and beyond before, during and after Hurricane Ian. Genny was truly one of my lifelines throughout the devastating event. During the long power outage and lack of cell service in the area, Genny managed a way to remain in contact with me. She always responded to my texts/calls--both night and day. She continued to reach out with sincere concern and compassion for my parents and their situation(even though she herself was trying to navigate the aftermath of the hurricane on behalf of her own family and business). I am forever grateful for my parents' safety. Additionally, I am grateful for people like Genny who remained connected with me during an extremely stressful and frightening time. Thankfully, Genny, her family and her employees were/are safe as well. :) To say "thank you" is an understatement... ;)

they killed my mother-in-law, we found the place under her insurance plan thinking it was a good…read moreplace but little did we know no one knew what they were doing there. we would visit her everyday we get there she is so dirty food all over. we would asked why is shy in the kind of care most of the nurses did not speak english didn/t understand they would always say hu hu . well we would have to start to shower her smelled the dirtyness odor. was aweful they never had soap or shampoo and no kind of lotion we provited everthing she needed. they also never had clean towels. they wouldnt feed her she could not see there was so much neglect that when we left all we could do is pray!!!!!!!!!!!! forgot to say the facility was full of coacroaches disgusting all over the rooms beds everywhere. glad it finally got shut down and the nurses should have had there licences revocked. please hope you had sympathy for the ones that passed away at heritage health care facility. the lopez family

There isn't a no star option…read more This is a medicaid convalescent center and nothing more. The treatment I received was "below standard" according to my Home Health professional. There were limited rehab beds available upon my discharge from the hospital and I was placed here by default. Post surgery admittance with large wound care necessary. I arrived with an order for it to be changed 2xday. They chose to change the bandage once a day, and one time didn't do it for 28 hours. One night I got up and had fluids running down my leg. They puddled on the floor. An aide came in, saw the puddle, and walked out. I mopped it up with a towel. My arrival was around 7:30 in the evening. Other than my IV antibiotic, I was told my meds would not be available until the morning. The bed was an air bed that didn't inflate. They said they'd fix it in the morning. They did end up moving me to another bed that was not much better. The bathroom was filthy, even a dirty toilet. Under the soap dispenser, the wall had extensive (old) streaks from soap and water. I asked the aid for a commode but she didn't understand. Once it came, I had already soiled my shorts. The commode had rusty legs that shedding rust on the floor. The call buttons are vintage. They sit on your bed. I rolled on it and an aide appeared. I apologized for the mistake. When I did it a second time, she came in and threw the call button, tethered with the bed control, on the floor and left. The next morning I told my wound nurse I was uncomfortable there. She said she understood and they "do the best with what we've got". She had an administrator come see me who agreed they would move me to another room and asked to give them a few days. They really made an effort to clean the new room. The housekeeping director even inspected the work and called the housekeeper back in and pointed out areas needing attention. I question how things can get so dirty and wonder what would have happened otherwise. The new room overlooked a nice courtyard I expected I'd visit. Shortly after being moved in, a parade of wheelchair, walker, and cane based residents showed up and started smoking cigarettes. It was a smoking lounge! I found out later they had designated smoking hours. At a rehab! I was being treated for infection. The place is truly filthy. Some nurses didn't sterilize my picc line before injections. And didn't flush it afterward. One night without my call being answered, waiting for a picc line flush, I walked the whole first floor calling "anyone here? Any nurses?" The WHOLE floor, including going in open offices, the kitchen, and employee lounge. Nothing until returning to my room and seeing 2 staff pop out of a door and laugh at me. I asked them if this way funny and they returned behind closed doors. The nurse then appeared from a door at the other end of the hall with an aid in tow. He said he was doing rounds. All the walking caused my foot brace to come apart. It's to be worn all the time and they had no tools or ability to repair it. Their doctor came to see me Sunday for the first time since arriving Tuesday. He knew I wanted to leave and said he'd sign discharge papers. They weren't able to arrange home services until Tuesday, and I went home. They didn't let Home Health know I had antibiotics being delivered for a 2:00 pm injection so Home Health didn't come until Wednesday, a visit the day after is standard. Fortunately, I had already administered my own IV and was able to do it myself. Not that food matters much to me, the menu and what was served only matched once, and the quality is not good. They had no cream for coffee 3 times during my 7 day stay. They ran out of milk. My wound was worse when I left than when I arrived. I changed my own dressing upon arriving home. After home health care and my own efforts, it's improved substantially. Now I'm anxiously awaiting placement in a suitable rehab. After my first home visit, kudos to Family Home Health Services for taking the initiative to place me in a suitable facility. Rosie and Samantha are truly my life savers. There are some staff worth praising. Weekend day nurse Andrea and wound care Victoria - when she did the dressings. Eboni got me out! This place is truly "bad". DON'T DO IT.

Memory unit and skilled nursing care. All of the members of the care team are very passionate and…read morecaring to these type of clients.

Wonderful facility with a very warm, and welcoming staff. I visited Murinda, who invited our work…read moregroup for a staff meet 'n greet and the food at the event was top notch! This community is very involved with the Naples community, and their hearts show it.

While this facility does not boast the most modern equipment, it is staffed by some wonderful…read morenurses, assistants, and physical therapists. Pros: *dedicated nurses and nursing assistants *goal is to get patients back to self-sufficiency. *wide variety of activities. *most nurses are kind and treat elderly patients with dignity ×any concerns about patient safety or welfare are treated seriously and investigated thoroughly, even if the initial report was a misunderstanding. Cons: *at times it seems to be understaffed, making for long response times occasionally *activity schedule changes daily and this is not always communicated to patients

After a two week stay in hospital for COVID, my mother at 92 years of age, was transferred to…read moreManorCare. Due to COVID, we were not allowed into the facility or to see her for her two week quarantine-totally understandable. We stayed in touch with her by her iPhone. I think I spoke with the women at the desk every day while they patiently answered my questions. Once quarantine was over, she was assigned an occupational therapist and a physical therapist. She started going to the gym and joined in a sort of group social therapy. Before she came home, the therapist, a social worker, & the Home Nurse Association reached out to me to arrange for any extra care she might need after care. All the way home she spoke happily of the people she met, who helped her, what they did. It was an unexpected experience made manageable by the people at ManorCare.