Today two veteran CNAs , one the lead CNA weekdays and another there alot were changing my mother's…read moreunderwear in bed. She is 100 years old and in memory care unit. Come on!!? Two of the three window blinds smack dab in front of the bed and facing a sidewalk were WIDE OPEN!!! GEEZ. CNA 101... respect the resident and close the window blinds prior to undressing the resident!!! Duh!! Moorings Park...this is NOT the first time I have witnessed this. Once at night I was walking around the building and bcz CNAs neglected to shut the blinds for the elderly lady in memory care and shut the bathroom door... she was seen on the toilet. Nice job Chateau CNAs!! Maybe learn to pay attention to details. You have a job at a highly ranked Skilled Nursing Center. And Memory Care residents and their families expect much better.

If all you need is PT, then this place is good. For nursing care, doctor care and aide care forget…read moreit except for the 7am-3pm shift M-F. Thereafter things deteriorate to worse to completely unacceptable . If you have no food intolerances or special needs, the food is all made fresh; but if you do, good luck. They made too many blunders and injuries to list in one month of stay. I left to get home health care regardless of the cost.

This place is excellent. I highly recommend it for all of your physical therapy needs. You are…read moretreated like family here. Marina is one of the physical therapists. I highly recommend her. She is kind, patient, thoughtful, caring, and supportive throughout your rehabilitation. Also, I have to add the front office Staff are extremely friendly, very helpful and thorough. It's really nice to go to a place with the front office Staff are so welcoming and the therapists are amazing. I've been to several other physical therapists in Naples and hands-down this is the best!!

They did not understand the nature of my pain and continue to try traditional physical therapy. I…read moreasked them if they did orthopedic manual therapy or functional manual therapy and they told me yes, but they did not. I was in as much or more pain when I left there as when I came in. I think they are traditional physical therapists and that's all.

For a fitness center the Whitaker location leaves a lot to be desired. Tiny lockets, limited space,…read moreno hair dryers, limited number of showers, no changing stalls and cameras recording in the locker rooms! The quality of the fitness classes is quite uneven. Some great instructors, some poor. This place needs an overhaul to justify what it costs to go there!

great gym. centrally located! they have everything from classes to trainers. clean facilityread more

If I could give Naples Health and Rehab zero stars, I would. For the past five years, my mother has…read morebeen a patient here, and I can say without hesitation that it has been a complete nightmare. While there have been brief moments of hope--occasional improvements and a few staff members who genuinely tried--those moments are quickly erased by the overwhelming neglect, lack of compassion, and sheer incompetence that defines this facility. Over the years, ownership has changed hands multiple times, and each time, I've met with the new administrators to express my growing concerns. And each time, I've been met with empty promises and no meaningful action. Nothing changes. If anything, it continues to decline. On June 7th, 2025, at approximately 11:30 AM, I walked into my mother's room to find her feeding tube machine blaring and flashing multiple error codes. No one was around. Not a single nurse or aide had responded. A male aide entered the room to check the other patient, who wasn't even there, and just before he walked out, he asked me if I needed help. I literally had to tell him that the feeding tube machine is malfunctioning and needs to be addressed. The head nurse came into the room, left, and didn't return for another 8-10 minutes. When she finally returned to fix the machine, I asked her if she knew how long the machine had been like this. She mumbled something under her mask and never even faced me. My mother, who has no mobility in her arms or legs, had also been lying there covered in her own urine and feces. Flies were buzzing around the room. It was like something out of a horror film. This isn't just unacceptable--it's inhumane. It's horrifying to think they aren't doing their job unless a family member raises concerns. Despite being completely bedridden, my requests to have her taken out of bed occasionally were ignored. When I insisted, I was told it's too difficult to move her, as if that justifies letting her sit for days in one position. As a result, she can develop bed sores, something that is completely preventable with proper care. She is always dehydrated. Every time I visit, I notice how dry her lips are, how low her fluid intake is, and how little urgency the staff shows about addressing it. I know she is on a feeding tube, but her oral fluid intake is nonexistent. Last month, my mother was discharged from the hospital and returned to Naples Health and Rehab, only to find that she had been kicked out of her room. No explanation, no preparation--just displaced. The family was never even notified, and when we visited her, we were told she had been moved to a different room. A dark, disgusting, and unsanitary room all the way in the back, down the hallway. As if she were a piece of furniture, not a human being. As if they were trying to hide her. Some specific points that anyone considering this facility needs to know: * The building is filthy. It smells like human waste. The walls, floors, and hallways are neglected. The presence of flies is a constant issue, which tells you everything you need to know about the sanitation here. * The staff is a mixed bag, at best. While a few seem to care, far too many are rude, dismissive, and incompetent. Some speak to family members with annoyance, as if doing their basic duties is a burden. * The food is horrible. (I know because my mother wasn't always on a feeding tube.) Naples Health and Rehab is not just mismanaged--it's dangerous. If you have a loved one who needs care, I urge you to look elsewhere. I wouldn't wish what we've gone through on anyone. No one deserves to be treated like this. They don't care about patients; they care about profits. The emotional toll this has taken on my family is immeasurable. I fear for my mother's health and well-being every single day. And I'm exhausted from fighting a system that seems designed to neglect the most vulnerable among us. My goal is to remove my mother from this facility. Your goal should be to never let your loved ones enter that place. Learn from our experience. Do not place your loved ones here.

I joined the Naples Health and Rehab Team, 2 months ago, and we continue to make changes for the…read morebetter. Nothing happens overnight, as change takes time; nonetheless, we forge onward because each resident and family deserve the best care possible. We will continue to hire new staff, educate, train, and raise the expectations for care. As the Director of Nursing, I always welcome feedback, and keep my door open for residents and families. I hope you will join us on this journey!

Dr. Frick and his team are some of the kindest and most caring people I've ever met. I truly…read moreappreciate the time and attention they give at every visit. From the moment you walk in, you're greeted with warmth and professionalism, and it's clear that they genuinely care about your well-being. Dr. Frick takes the time to listen, explain things thoroughly, and tailor each treatment to your specific needs. His approach is not only effective but also incredibly compassionate. If you're looking for a chiropractor who truly puts patients first, look no further. I can't recommend Dr. Frick and his amazing team enough!

I came in for my first visit after leaving another chiropractor, hopeful for a better…read moreexperience--but unfortunately, I left with an injury that lasted several days. While the chiropractor was kind and attentive, he seemed to struggle with adjusting my body effectively, possibly due to the size difference between us. I truly appreciated how well he listened and the overall warmth of the staff, but after having my back thrown out during the appointment, I don't feel confident returning for future care.

Our experience at Encompass Health Rehabilitation Hospital of Naples was extremely disappointing…read moreand stressful during a time when our family should have been focused on healing and recovery. Rather than feeling like individualized, patient-centered rehabilitation, much of the stay felt like a box-checking exercise. We repeatedly encountered rushed interactions, poor communication, and a lack of attention to the patient's unique needs, goals, limitations, and pain levels. As family members advocating for our loved one, we often felt dismissed rather than listened to. There were ongoing concerns regarding delayed pain medication, inadequate overnight medication management, missing or delayed safety equipment, and charting that did not always accurately reflect what was actually happening. We also felt that important information provided by the family was not always taken seriously, despite our being actively involved in the patient's care and discharge planning. One of the most frustrating aspects was the perception that facility processes and discharge timelines sometimes seemed to take priority over the patient's actual condition and readiness. We frequently had to push for appropriate equipment, services, and accommodations that should have been part of a collaborative rehabilitation plan. The therapy itself had some bright spots, and there were individual staff members who genuinely cared and tried to help. Unfortunately, those positive interactions were overshadowed by larger issues with communication, responsiveness, and overall patient-centered care. Rehabilitation is about more than completing tasks and documenting progress--it is about listening to patients and families, treating them with dignity and respect, and creating a plan that truly supports recovery. Sadly, that was not our experience. I hope this feedback leads to meaningful improvements for future patients and families.

I broke my hip from an accident 12/27/25 and was in NCH Hospital North Naples for a few days (not a…read moregood experience there, see other review). On 12/30/25 around 4 pm I was admitted to Encompass. I stayed there for the next 11 days. Food A Doctors Cruz and Presley A- P.T. and O.T. staff (3hrs/day) A- Day Nurses and aids B+ Night Nurses and aids B Housekeeping/cleanliness B Case Manager C I was told that I would be discharged 1/12. Therefore, I was astonished that I was told at 3 pm on 1/8 that I would be discharged on 1/9 at 1030 am. I was totally not prepared to return to my home (I live alone). I had no special equipment like walker, commode (to go over toilet), and shower chair. They said they could loan me one of their walkers and I could return it later - what? I appealed this discharge to Medicare, but was informed about 3 pm 1/9 that my appeal was denied and so I was discharged on the morning of 1/10. Overall, Encompass was very good for rehab.

I can't say enough about my great experience with Niki Varveris. I have worked with her for the…read morepast three years or so with my scoliosis. Not only did she provide exceptional PT exercises and care but she taught me so much. She is extremely knowledgeable and deeply concerned about the welfare of each of her patients. She went out of her way to provide guidance and support for me well beyond what was necessary. Niki is a top physical therapist and a good person all around. I feel very fortunate to have worked with her.

I had a wonderful experience here! I would recommend this place to anyone!read more

Went for a pre op exam. Worse experience I've ever had with a medical office. The attending…read morephysician was a resident who was absolutely the worse doctor I ever met. First and most important she did not listen to a word I said. They took one BP reading which was inaccurate with a EKG that was incorrect. Asked questions about my health that were inane. Never met the supervisor until the last five minutes of the exam. She was as unqualified as the resident. I would not use NCH for splinter removal. Don't use the medical facility.

All of the staff here is absolutely amazing from the ladies at the front desk, the doctor's…read moreassistant, to my new doctor, Leydis Cantillo. Both my doctor and her assistant are so attentive, courteous, and helpful. I am SO GRATEFUL that my insurance selected them and feel like I hit the lotto in getting the best care. Having a doctor that genuinely cares about their patients and their health, addressing all of their concerns, and going out of their way in giving them the extra time and care instead (instead of just seeing them as another number) is so important and valuable to me. Despite being a new patient, I was able to get an appointment here right away. The facility is clean, as well. If I could give more than 5 stars, I would. Thank you so much to all of the wonderful staff here who I spoke with as every single one of them were super caring and helpful in assisting me. :)