The entire staff was terrific... friendly and accommodating.
The breakfast (included) was wonderful as was the food at the one dinner we had in their restaurant. The bar food on the veranda was also very good too.
The location and view is as good as it gets in Luzern I'm guessing.
Amazing areas to walk through the woods, or to town, although the walk along the Funicular is a bit challenging.
I'd be happy to come back, although I'd try and get one of the suites that have A/C... or come in a cooler season.
One criticism was the lack of A/C in all the rooms. However, the windows were floor to ceiling (pretty much a double door) and did have a solid screen that sealed off the entire opening. We did have a fan, so that helped. Last day was cooler, so there's that.
One other issue, which was annoying is the Funicular (cog rail) that wasn't running the 3 days we were there, although it did kind of 'force' us to take the long path down to town for some much needed exercise.
Make sure to take a trip to Pilatus while you're in Luzern. We hemmed and hawed about it, but were SO glad we chose to get to the top. Amazing views! read more