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    Chatterbox Public Relations

    5.0 (2 reviews)

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    US Post Office - Willow Glen

    US Post Office - Willow Glen

    2.5
    (416 reviews)

    Stopped by this post office to mail some holiday cards on Saturday morning, five days before…read moreChristmas. As I was waiting in my car in the drive-through line, the person in front of me shouted out that the box was so full she could not put one more piece of mail in it. I parked in the side lot to go inside. As I was walking in, a man told me the mailbox inside was so full you had to hand your letters to someone behind the counter. I was bummed because I was in a hurry and didn't want to wait in line. Fortunately, it turned out you could walk right up to a worker who was accepting stamped, outgoing mail with no wait. He kindly stopped me to say one of my cards needed two stamps instead of one. He also complimented the stamps I was using, which were WPA posters from the Great Depression that I bought a few years ago. It was so nice of him. This post office always seems to be crowded, but I've only ever had good service here, except the time I saw a manager throw an outgoing box across the room years ago. That's an image I'll never forget. I vow to mail my cards well in advance of Christmas next year.

    I don't want to give no star if I could....! Nobody know…read morewhat they are doing, make excuses not to do the work, when mail man shove a package in the mailbox and break the lock inside, and we go to post office and they want rental agreemnt, and this long curly haired man, said our rental agrement to sufficent we need the anuual lease agreement, we don't have lease agreement, we are month to month, it said right on the paper, and pushed us off to a manager lady who really didn't want to approve it until we said won't pick up mails and let them pile up...! Nobldy want to work, just being lazy, But thank you to the lady who rang us up and explaind to us, what to do next, one star is for her....!

    US Post Office

    US Post Office

    2.0
    (114 reviews)

    Here's a heartfelt review for the post office in downtown Santa Cruz, highlighting Hilaria's…read moreexceptional service: --- **Exceptional Service at Downtown Santa Cruz Post Office!** I recently visited the post office in downtown Santa Cruz, and I was genuinely amazed by the level of service I received, particularly from Hilaria. I had multiple packages to send out, and she went above and beyond to help me find a more efficient way to get them sent. Hilaria didn't have to take the extra time to guide me through the process; she could have simply rung me up and sent me on my way. Instead, she took the time to ensure I had the best experience possible, which is something you don't often encounter at a post office. Thanks to her assistance, this was by far my quickest visit. The entire team at this location is incredibly efficient, making what can sometimes be a daunting task feel seamless. Hilaria's kindness and dedication truly made my day, and I left with a smile instead of the usual stress that comes with mailing packages. Thank you, Hilaria, for turning a routine errand into a positive experience!

    Slow and rude unprofessional service. I had mail sent here while on vacation like I did last month…read morein another city but was told rudely that my mail is being returned to sender because I didn't put "General Delivery" under my name in the address. I didn't know that was required the last post office didn't require that. All my mail was in this Santa Cruz post office but they wouldn't give it to me. Worst of all the man was rude about it for some reason. He must hate people living their best lives on the road traveling. So now I have to try to get my mail redelivered and refunded if needed and I'll definitely have my mail sent to a different post office next time.

    Chatterbox Public Relations - publicrelations - Updated July 2026

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