Since relocating to Vernon for work from Vancouver, I have begun the search for a good independent coffee house, local pub, good mechanic, and a place to get my weed whacked. Chatters is a chain mall salon, but I have used the one in Cranbrook before, and it wasn't so bad. You'd think that Vernon being a larger municipality, and closer to Kelowna that it would be a lot better. Sadly, that was not the case. The stylist I had was a little bit high maintenance, nor was she particular warm. She was a competent stylist, but definitely though she was better than she actually was. Confidence bordering on ego. When I commented that the cut was not exactly what I asked for (and trust me, my hair is not that hard to figure out) she got a bit huffy. Then I got the bill. Fairly expensive for a haircut that was adequate, and not exactly what you specifically wanted. The little soap opera in front of the client (who would be me in this instance) wasn't exactly professional either. On the plus side, the hours of operations are convenient (Thursdays and Fridays they stay open late), and the retail side has a good selection of product. However, the Chatters Salon in Vernon should be a Plan B, or a Plan C, as a place to get a haircut. read more

I've had the same stylist here for 8+ years. Granted I don't go that often, but when I go, I sense that she doesn't remember me at all and "fakes" her way through it. I like the way she cuts my hair, so that's why I keep going back. She must have a lot of clients and I just don't stand out or something. I don't mind that she doesn't remember me - I would just appreciate her being honest about it. I notice the past couple of times, she's trying to sell me on products. She's probably been told to do this - and it's awkward. I always have buyer's remorse after - spending $50 on a small bottle of hair cream that I have no idea how to use. I typically spend, with tip, $70 on a haircut (45 minutes) and had spent $275 on a colour (3 hours). As I haven't gone anywhere else in a long time, I don't know if this is reasonable or not. I do my own high and low lights now (Sally Beauty is awesome!) because I was spending too much time in the salon - which was SO boring. I think a couple of times, she even forgot about me when she left me sitting under the dryer (I watched her deliver multiple other cuts while I waited 2+ hours under the dryer with not so much as a check-in to see how I was doing). I appreciate the confirmation/reminder phone call prior to the appointment. I don't understand why there are like 3 people behind the counter at all times - sometimes more focused on their appearance than on customer service. It's a trendy "hip" place I suppose. And when you find someone who knows how to cut your hair, you just keep going back regardless of your disappointments. :( read more

The customer service is kind of off. Either you get a really nice girl or a really snotty one, on several occasions I have walked in and got dirty looks and when i spoke to the girls at the front desk they acted as if I was interrupting something. it made me feel very uncomfortable. They need better reception staff, that is more welcoming and doesn't make you feel bad you came in. read more

Poor poor service from the young lady 2 days ago. She was rude and wanted to do my hair her way or no way. She didnt seem to care either. Chatters should really check out who they employ. Will never go back for salon or products again. Ended up walking out with nothing done. June 23.2014 read more

The hairstylist's are awesome and do a great job. Have always walked away with a great haircut... however the receptionists at the desk need to learn how to be a bit more friendly. Nothing like feeling like an inconvenience when you phone to make an appointment - completely rude when they have to ask you questions and then when you show up for your appointment it's like pulling teeth to get a smile out of them or even have them look at you when they curtly say hello. Then as I'm leaving getting sneered at, still no smile and my hairstylist said i would be getting a free shampoo which i was excited about... the sneering young lady at the desk definitely didn't give me one and didn't say anything about. I like to think I'm a pretty nice person and like to treat people with respect... If it wasn't for the hairstylist i wouldn't be coming back! This review is for the kelowna location. read more

My mother and I had appointments for a blow dry before attending a wedding. We were 10 minutes late, and called them to let the salon know, and a grace period is standard in the industry. They cancelled my mothers appointment, tried to cancel mine, and proceeded to argue with me about it. When I went to pay at the end, the receptionist was on the phone and didn't bother to attend to the line of people waiting to pay. Worst service I have had from a salon ever, I would not recommend nor return. read more

i am not impressed. i came in today to just get my split ends cut off, not even a full haircut or anything i just wanted my dead ends off, and she cut off way more than i wanted and layered my hair choppy and disgusting. in the end, after losing a lot of my length that i've been growing for quite some time, there's still split ends in my hair. this is the worst haircut i've ever gotten and i do not recommend at all. i will not be coming back !! read more

Very good service more high end they finish your hair very nicely. A little on the pricey side for sure...