Fast work, but zero professionalism and a refusal to communicate…read more I hired C. Carlin to clear a kitchen clog. While the drain was snaked, the overall experience was a failure in customer service, safety protocol, and basic accountability. The Issues: Safety & Scheduling: I scheduled a 3:00 PM appointment and adjusted my entire workday to ensure I was home. I arrived at 2:55 PM, only to find the crew had already finished and left. They arrived early and entered my home while only my underage son was present. No courtesy call was made to indicate they were ahead of schedule, let alone to ask if it was okay to enter the home without an adult present. When I raised this concern, the office manager told me I should "take responsibility" for my son not announcing he was a minor. It is standard professional practice NOT to enter a home without an adult present. Preventative Care Denied: Because they finished and left before the scheduled time, I missed the opportunity to discuss my concerns regarding my main house trap. Given past basement flooding, I wanted to ensure kitchen debris didn't cause a secondary blockage. I would have gladly paid for an extra 10 minutes of work, but they were gone. My later request for them to return and "finish the job" with a proper consultation was denied. Hostile Customer Service: Every phone interaction was aggressive. The office manager used "being extremely busy" as an excuse for their lack of communication, yet they were flexible scheduling my appointment time when taking my $175. She was more interested in pushing an upsell for a $10/month subscription maintenance program than addressing the fact that her crew left a mess of water and debris on my floor (no shoe covers used). Lack of Leadership/Access: When I requested to speak with the owner to discuss these lapses, I was told quite abruptly, "Well, that's never gonna happen! We don't do that here!" This interaction made it clear that despite the family name, the business is no longer operated with a "family-owned" level of accountability. Customers are shielded from leadership, and valid concerns are met with denial rather than solutions. The Bottom Line: They are efficient at a 10-minute "quick fix," but they charge premium prices ($175) for the bare minimum. If you want a company that respects your schedule, your home, and basic safety boundaries, look elsewhere.

Deceptive pricing, I was quoted 575.00 for the work. When…read morethey arrived at my home. They stated the worst case scenario was $1,500

I've hired these guys five times total. Once in 2017 and four times this year for three different…read morerental properties. They show up fast and unclog drains for a set price (I think they're up to $129 - they were $99 back in 2017 if I'm not mistaken). They have the heavy equipment (the cable machine) my plumber doesn't have and so when there's a clog I call these guys as they get the job done and it's cheaper than hiring my plumber to go at it with a basic augur snake.

They never used their underground camera technology as advertised on card. Said I might have…read morecollapsed pipes . So it cost me $130 to get a might be, and the water was still in my basement but drains on its own after a couple of days . ‍

Called to set up a garbage disposal and sink hook up after my new countertop went in. They did a…read moregreat job hooking everything up and cleaned up afterwards! Cost was very reasonable.

Scheduled time on Yelp. Called and left voicemail mail to confirm. No one called No one showed.read more

I needed my garbage disposal replaced. They were timely as far as scheduling…read more Andrew was my "master plumber". He came in and got right to work. It only took a little over an hour. l will certainly recommend him.

Day 1: Service call, can't find the problem but give a job estimate for $800. Cost for visit: $100…read moreDay 2: After suggesting they find out if the estimate will fix the problem they ran the camera only to find the problem was elsewhere and gave us an estimate for $1700. Cost for camera: $200 Day 3: Called another plumber and paid less than $500 for job, including material and a mini backhoe. Their manager was right when he said we were "getting off easy", I just don't think he meant by calling another plumber. Also - Had we gone with them, we would have paid them $1700 for a job that was not causing the issue at all.

Woke up to a cold house. Called George Winston Co., a local buisiness, and they were at my house…read morewithin 2 hours. Dan, the technician, really knew his stuff about my boiler system !! I couldn't be more pleased with the response time and service...they're my "go to" guys from now on !

we have had george winston replace our furnace, replace our ac condenser, replace our hot water…read moreheater, snake our clay downspouts, snake our kitchen drain, replace a toilet, install a basement utility sink, install frost-free spigots, and repair a basement drain pipe. they are prompt and go above and beyond, in whatever they do. we have had to hire a lot of plumbers--george winston is by far the best!

We have used Northridge Services for all our plumbing needs for over 15 years. They are expert and…read morereliable--readily available when there are problems. We count on them and their expertise, as we live 450 miles from the summer cottage that they help us maintain. I recommend them without reservation.

Installed a furnace at my house. It looks good but when the fan stops the duct work bangs. The…read moreducts they installed, well, unprofessionally done. One of the guys fell off a ladder, also knocked down some ceiling blocks and ran the duct work at an angle. I called to talk but the owner won't call me back. I paid cash for the job so he doesn't need me anymore.

We highly recommend Gugino's Plumbing. They arrived on time, fixed our broken pipe and were very…read moreprofessional. The price was so reasonable. They answered questions we had about our water heater and boiler with patience. The entire experience was great. We will definitely call them for all our plumbing issues!

Doug came quickly when we had a major clog issue with our bathroom sink. He worked and worked to…read morefix it and answered all of the possible scenarios regarding optional fixes for our very old pipes. Howard Plumbing( Doug) was thorough and reasonable. Good job!

My heating system failed after having a flood in my basement. The service man that had installed…read morethe system is retiring and told me he would not service my system. Dean was recommended by two friends of mine and I am so thankful. He called me back even though it was after hours within a short period of time. He came right over and even had the pump needed for my system at his shop. I was so thankful he didn't need to order the part and I had heat in less than two hours. Dean was polite and professional. I could not have asked for better service!