Guys showed up to camera my downspouts...was concerned they were clogged...proceeded to tell me his…read morecamera could not work given my downspouts...ok I get that. But wanted the whole $250 for the job...asked for $200. I get that he could not do it and maybe a $75-100 "stop" charge was required but double that? For nothing done? Took him 15 minutes at most...not a great way to impress a first time customer.

Had a sewer line failure in 2023. I wanted to compare quotes but Kevin's said they couldn't come…read moreback for 2 months in that case. No working sewer so I needed it fixed. Kevin's dug it up and 'repaired' it for a lot of money. Now 2 years later it needs to be dug up again. Saw picture of pipe now. They installed the trap backwards and part they 'fixed' is disconnected from the house causing backup again. Called and they didn't call back. Found another company, T-Mark, who will warrant work for 10 years, will pull permits, and have work inspected by town at 2/3 the 'Kevin's' price which included none of that. I'm a fool parted with his money for using Kevin's. 11/18/25 - contacted Kevin's per his response. He says he does warranty his work and is coming out to inspect the issue. If his work is the cause, he says he'll fix it at no charge. He noted they're doing some office reorganizing and apologized for earlier call to them being dropped. 12/1/2025 - updating review to 5 stars. Kevin came out, inspected the area, pointed out on camera how the problem was in a different area than the one he had worked on (I could see on the camera he was correct), but he still agreed to resolve issue at his cost which was about half of the T-Mark quote. They just wrapped up the work and inspection. His warranty on the quote states: "Kevin's Plumbing provides a 10 year warranty on the pipe that we install. The warranty is transferable through the change of ownership of a home and only the remaining portion of the warranty period transfers-the warranty period does not reset in any way upon transfer, and the warranty period begins at the date of work completion and only when paid in full. This warranty may be transferred to future homeowners provided Kevin's Plumbing is notified within 30days of the real estate transfer. There are no other warranties, either expressed or implied, beyond this agreement."

Bill and Avery came out for a heating appointment in the middle of winter without booties for their…read morefeet and to protect my cream carpet. Cut the screens to all my vents despite me saying that wasn't the issue just to later find the issue and not apologize for the inconvenience and BILL then throw the used booties i handed to him on my floor ! very unprofessional !

These guys are FANTASTIC! My furnace had a cracked heat exchanger so I called few places. All…read morewere a ridiculous cost, except JR Swanson. Their price was 1/2 the price of others. Also, when I spoke to Ryan, he set up the replacement the day after I had him look at the old furnace. No hesitation and amazing quality work. Their installers were friendly, fast and did high quality work. I would recommend them, without exception, to anyone in need of HVAC work/ service.

Simon Plumbing is the BEST! Louis has done work in our home and in both of our rental properties…read more He is prompt, efficient, and extremely knowledgeable. But, probably many plumbing companies could fit that description. That is where Louis excels. HE GOES ABOVE AND BEYOND what could be expected. He sees the person that he is working with, not just the plumbing issue. We are an elderly couple and he treats us with the kindness and consideration that he would his own parents and/or grandparents. I would never think of calling anyone else.

We recently hired Simon Plumbing to fix a leak. Lou came out and gave us a free estimate and…read morepatiently answered all of our questions. He came on time a few days later. He and his partner were at our house for 12 hours working until close to 9pm. They finished the following day and left everything clean and in great condition. The job required opening a wall to get to the pipe. They replaced the drywall, which was a huge bonus, other plumbers were not willing to do. Lou also replaced our water line to the fridge and installed it properly at no extra charge. He saw the wonky job someone had previous done and took it upon himself to fix it for us. Simon Plumbing was a breeze to work with, fairly priced and reliable. Also, both guys were super kind to our dog so you know they are good people. Highly highly recommend.

Once again we reached out to Quality Plumbing...this time for a leaky kitchen faucet and received…read moreimpeccable service. The problem was not only fixed but Russ also replaced 2 valves and caulked the sink. Although we are hopeful that we don't have plumbing needs, we know that if we do that Russ is the plumber to call...great and timely service and reasonably priced...I would definitely recommend and will call again if needed!!!

We had them install some new fixtures in our tub and shower. They were on time and efficient and we…read moreare quite satisfied with their work. My wife and I are very happy with the job they did. They also cleaned up after themselves. I definitely recommend them for plumbing work.

My regular plumber couldn't fit me in when I had an emergency and needed a sump pump immediately…read more He recommended Kevin and although Kevin was also swamped he fit me in between 2 appointments that very afternoon. He did an excellent job and saved me an even bigger headache. i recommend him.

I will definitely be calling these guys again. They were very professional and efficient. We had…read morethe new hot water tank installed in no time and hot water shortly after. Thanks again Kevin!!!

Super Reliable, quick to respond and easily solved my issue. Got a few quotes and they were very…read morereasonably priced. Crew was polite and neat, which was a bonus.

Our hot water tank started leaking & needed a replacement ASAP before it fully burst. Mark's…read morePlumbing was able to get me scheduled & arrived to replace it in under 24 hours. They were knowledgeable, courteous & were even able to help troubleshoot another issue at the same time. The pricing was very reasonable (being in the construction business so I know pricing comparatively). They're definitely my go-to plumber in the future.

We have been working with Towlson as our plumbing and HVAC go to since moving to Tonawanda…read more Within the first month of moving in, we experienced a sewer line issue due to the house having been vacant for nearly a year. Towlson responded quickly, and resolved the issue efficiently and affordably saving us a ton of headaches in the process. We have had them run preventative maintenance on the HVAC system a couple of times in the last five years. They've been able to keep our aged AC compressor running efficiently, saving us thousands in repair and replacement costs in the process. When we had a concern about the dehumidifying unit, they came out, made adjustments and corrected a potential issue quickly and cost effectively. Couldn't make a higher recommendation for a company that provides prompt, high quality services and shows they want to work with customers, not just process work and bill jobs. Special kudos to Eric who has responded to a number of our service requests. Great guy - good customer service skills, and very conscientious of the home and property while working.

Called them two different times after hours, very pleased with them. Chris was very professional.read more

I had the pleasure of having Thomas Morgan from Top Notch Sewer & Drain Cleaning LLC fix a problem…read moreat my home and business. Thomas is AWESOME!! I called late in the day for a drainage problem at my house. It was a cold rainy day last week. Thomas answered the phone immediately, I told him my problem and he said he'd come over that same evening after he finished his 2 other jobs. He got to my house about 6 PM. In the dark and pouring rain, he worked outside from the septic tank to the house. He was very professional and got the job done. He cleaned up, had me come out and look in his camera of the drain and explained everything. I have never met Thomas before this day and I can't stop talking about him. He is such a hard worker. I would highly recommend Top Notch Sewer & Drain Cleaning for any of your plumbing and drain cleaning needs. Bob Weaver, Grand Island NY

Our kitchen sink was clogged and it was a job that my husband was not able to fix himself. I…read morecalled TJ and left him a voicemail... within minutes he returned my call and was at my house in just a few short hours. He did a fantastic job clearing our stubborn drain. He was pleasant, professional, persistent and very reasonably priced!!! As an added bonus he was very neat .... he removed his boots before entering our home and made sure everything was cleaned up before he left!! We are very satisfied with the service TJ provided and thrilled to be able to use our sink again!! Top Notch Sewer & Drain Cleaning gets 5 stars from our family!