Fast work, but zero professionalism and a refusal to communicate…read more I hired C. Carlin to clear a kitchen clog. While the drain was snaked, the overall experience was a failure in customer service, safety protocol, and basic accountability. The Issues: Safety & Scheduling: I scheduled a 3:00 PM appointment and adjusted my entire workday to ensure I was home. I arrived at 2:55 PM, only to find the crew had already finished and left. They arrived early and entered my home while only my underage son was present. No courtesy call was made to indicate they were ahead of schedule, let alone to ask if it was okay to enter the home without an adult present. When I raised this concern, the office manager told me I should "take responsibility" for my son not announcing he was a minor. It is standard professional practice NOT to enter a home without an adult present. Preventative Care Denied: Because they finished and left before the scheduled time, I missed the opportunity to discuss my concerns regarding my main house trap. Given past basement flooding, I wanted to ensure kitchen debris didn't cause a secondary blockage. I would have gladly paid for an extra 10 minutes of work, but they were gone. My later request for them to return and "finish the job" with a proper consultation was denied. Hostile Customer Service: Every phone interaction was aggressive. The office manager used "being extremely busy" as an excuse for their lack of communication, yet they were flexible scheduling my appointment time when taking my $175. She was more interested in pushing an upsell for a $10/month subscription maintenance program than addressing the fact that her crew left a mess of water and debris on my floor (no shoe covers used). Lack of Leadership/Access: When I requested to speak with the owner to discuss these lapses, I was told quite abruptly, "Well, that's never gonna happen! We don't do that here!" This interaction made it clear that despite the family name, the business is no longer operated with a "family-owned" level of accountability. Customers are shielded from leadership, and valid concerns are met with denial rather than solutions. The Bottom Line: They are efficient at a 10-minute "quick fix," but they charge premium prices ($175) for the bare minimum. If you want a company that respects your schedule, your home, and basic safety boundaries, look elsewhere.

Deceptive pricing, I was quoted 575.00 for the work. When…read morethey arrived at my home. They stated the worst case scenario was $1,500

Called to set up a garbage disposal and sink hook up after my new countertop went in. They did a…read moregreat job hooking everything up and cleaned up afterwards! Cost was very reasonable.

Scheduled time on Yelp. Called and left voicemail mail to confirm. No one called No one showed.read more

Water backed up in basement and upstairs toilet. I called one guy and he charged $125 to tell me I…read moreneeded septic pumped and never even checked the basement. After being told by two companies they could pump septic in two weeks I called Free Flow. She sent Cody out the next day. They would have applied the service call payment to pumping the septic. If only I had known. Cody and Scott were great. It is the only company I will ever use for septic or plumbing. Thank You Free Flow.

Contacted them online around 8:45 this morning about a clogged sewer line leaving water backing up…read morein my basement. They called back within a few minutes. The tech came and cleared it up for me by 10:00. Very reasonable price, and great service. I won't hesitate to recommend this company to anyone having sewer issues.

Absolutely fantastic job Everything was installed perfectly and the quality of the work was…read moreexcellent. I would not hesitate to recommend this company to anyone. The price was very fair as well.

Called Joe Holdsworth Plumbing this morning. Had zero water pressure. He happened to be nearby…read moreheading to another service call and stopped in for a quick look at my situation. Joe diagnosed and fixed the problem on my pump in 10 minutes. He's now my go-to plumber and his sign is in my yard!

Had Joe come to my house to help with a basement floor drain clog. He was super nice, quick, and…read moreknowledgeable when he came to fix it. He was able to fix my issue the same day I called him. He was upfront about the cost and it was really fair pricing. Super happy with the work and would definitely go with him again!

Woke up to a cold house. Called George Winston Co., a local buisiness, and they were at my house…read morewithin 2 hours. Dan, the technician, really knew his stuff about my boiler system !! I couldn't be more pleased with the response time and service...they're my "go to" guys from now on !

we have had george winston replace our furnace, replace our ac condenser, replace our hot water…read moreheater, snake our clay downspouts, snake our kitchen drain, replace a toilet, install a basement utility sink, install frost-free spigots, and repair a basement drain pipe. they are prompt and go above and beyond, in whatever they do. we have had to hire a lot of plumbers--george winston is by far the best!

Good service on everything we had them do for us. Would deafinly call them in the future.read more

My past experience with this company was excellent 10 years ago…read more I had such a bizarre experience with them trying to set up an installation appointment this month I don't even know where to begin.

Fast service with accurate diagnosis. Ryan was professional, friendly, and fearless--climbing…read morebehind a closet wall into a hidden chamber to repair a shower leak and also descending into a dark, damp basement to unclog the floor drain. Highly recommend!

Everything! Fast service and really clean work. They went in the crawl space if our cottage and…read morecompletely chan5all galvanized plumbing and got rid of pipes all mismatched. Also discovered the toilet base was not in the correct position and tore it apart and fixed it properly. Was originally brought on to repair a kitchen faucet pipe leak which led to the complete replacing project! If you want quality service, these are the folks to do your work!