This was my first time at this store. I just wanted to recognize Alisa for being knowledgeable,…read morefriendly and professional. She is a definite asset to your company. Thanks again!

Oh, i'm so sad. I come here all the time. I just redeemed my $10 off coupon & only paid, like, $5…read morefor my Lost Mary Off-Stamp Classic Cube cartridge & it didn't work. So even if this has never, ever happened to you, id definitely check to see if it works before you leave. I was in such a hurry so i didn't check to see if it worked at the store.

Very helpful and nice people!! Thank you for all your help! Manager and staff really helped us in…read moretime of need.

I would say the service there is top-tier. Everyone is so very helpful and made great deals! The…read morestore is organized completely well. I go there all the time and is always treated respectfully and with kindness at that. The customer service there is very amazing and they always have what I need. From bongs to cigarettes they got it and they restock everything every week too. It's honestly the cheapest and best prices in town. I'd recommend this smoke shop.

Decent smoke shop. Great service. They have pretty much a bit of everything, cigs, kratom, blunts,…read moresunglasses. My go to smoke shop when I'm not eating vegan in San Francisco

From the owner: Cigarettes tobacco & Glass Shop wax Burner vapes electronic & moreread more

Terrible spot employees are more concentrated in vaping while at work than actually selling…read moreproducts. Terrible costumer services.

Terrible customer service awful return policy does not stand behind product. Dont go here a rip…read moreoff. I retirned in 30 minutes with junk. No customer service skills. Closing soon

Went in this morning super early; I think the gentleman opened up early just to be super nice to me…read moreand one other person that was waiting. I stopped thc and switched to only cbd products. The workers here have strong morals and a good set of ethics. Instead of selling me delta 9 or something that would have had thc , they said they would order cbd only products for me and they DID. I can't express how much that means to me that they wouldn't just sell whatever to make a few bucks. These are great people that work here. Now I'm even trying the nicotine free vapes and they are super careful with that too. Many years ago I also "had a medical marijuana card". It doesn't surprise me that this shop wouldn't sell thc to a minor ( under 21), even if they could technically possess marijuana. You have to go to the proper places for that. This shop follows all the laws and they go above and beyond. I can't believe someone posted a negative review. Not cool or fair. I've been coming here for over a decade and they always either have or will get what I want. Puffs and puffs 2 are the best in town and probably in 100 miles. Checking out this shop is a must. Just don't be rude and be a little discreet. Don't incriminate vendors with your own agenda. Before you leave a mean review , ask yourself if you're just throwing a tantrum. Don't hurt my favorite business.

Been going here for years I know the owners family from school they are alright I just wish they…read morehad a wider selection

Unusually posh in appearance, and obvious that a fair amount was spent on decor. While nicely…read moredisplayed products are a treat to the eyes, service is still a much higher priority in my book. I needed plastic mouth pieces/tips (to be absolutely safe) for my hookah, as I intended to share at a local music festival, and had a rather unpleasant experience getting them at this tobacco shop. The person who helped (I believe it was actually the owner but could be mistaken) was irritated as he couldn't find the mouth pieces, and helped several other people while I waited patiently. He acted as if he was doing me a favor by finding them which was mildly annoying, and put the nail in his own coffin when he rang me up for 20 of them (cheap little plastic pieces) at a dollar a piece! I've never seen someone ask over 25 cents per piece. I think sometimes you have to realize that the nicer a place looks, the higher the prices you pay. Is it worth it?

First off the guy who was working was a dick. He was so butt hurt that he couldn't go to lunch…read morebecause paying customers were coming in to purchase products, flowing money through the business to stay employed. Second while in the shop he was on the phone, I assume with his girlfriend or wife, calling her a hoe so you can add degrading women to the issues. Third after getting the cigars I wanted( the sign says buy 5 cigars get one free) he told me that I couldn't choose the cigar I wanted for free that I could have the lowest priced one for free. That's not want the sign said so that is false advertising, and all they have to do is change the sign so people know. I have been going there for about a year and never had a problem, I choose the five cigars I wanted and get one free. I don't want to shop at big name stores that's why I shop at local businesses to keep them a float but not when they are like this. Needless to say Don't shop here, not only is their customer services skills lacking but they dictate the rules after you made your choice while following the signs they made about how they are selling their products. Imagine you go to the grocery store and have to remember the prices of the goods you want to purchase and then, after reading the sales signs, they change it as you get to the register after you have done all the work. They're to lazy to verify prices, after I was kind enough to remember them as I came to the register( FYI they are dicks if you don't remember the prices of the cigars you selected which they set, I know hurts your head that people are too lazy to keep and update a list of the merchandise they sell) but then to tell me that what the sign says doesn't mean what it says. One year and no problems, got to choose then One day this a hole comes in butt hurt his momma didn't make him lunch and changes it. Great business practice.