You are rolling the dice with this office because they do not check coverage or network eligibility…read moreprior to you showing up. You can take off work and drive an hour or two only to find that you must pay out of pocket when the office can easily run this stuff in advance. You may show up and find out you have to pay cash which is a significant advantage to his practice at your expense. He may have quality care but his office doesn't do much to avoid unnecessary out of pocket expenses that are avoidable. They also can't handle being called out for this practice because they know it is reprehensible. All of this is avoidable. I made an appointment for my elderly mother who was in need of dental care. She could not get into local providers so we made an appointment with Dr. Forsmark's office which is quite a distance from her home. I offered to provide the insurance information through UPHP and Delta but the office said they did not need it now. Mom shows up to the appointment and finds out she is not covered at Dr. Forsmark's office and they never tried to run coverage prior to her showing up. I am sure at this point you can understand the frustration. Dr. Forsmark's office was not sympathetic in any way and were in shock that I would call them out for the practice.

I've been going to this office for 5 years and have never had an issue until recently...I get to my…read moreappt and they are seeing an issue with my insurance and i figured it out...It was her mistake of not charging my insurance at the time of visit. Not only did she not do this, but she then had my ss number on a sticky note along with my BD and Phone# AND first and last name....I asked her to shred them and this caused an issue. She refused to shred it, she chose to tear the sheet in half leaving my identity exposed... After I explained my concerns she then asked if I would like to shred it together...as if I'm a child. She was very rude during this time and my returning visit.

I had an amazing signature facial with Emily. The atmosphere was very relaxing and I felt very…read morerefreshed.

I've been coming BCM&W over the past 4 months and I cannot day enough about the excellent massages…read moreI've received from Maryellen. Both my husband and I agree she's one of best we've ever experienced! I've been enjoying a weekly 90 minute for the past 5 weeks! I also received a facial and was very pleased with this service and the products. The new facility is in a convenient location in downtown Boyne City. Very clean, comfortable and quiet. Very professional and well experienced Maseusse's.

Just here for my cleaning and you can color me impressed. The dental hygienist (Stacy) is…read moreabsolutely the best!! The staff is wonderful, as is Dr. Dave, but Stacy is the reason anyone and everyone that can should change their provider (as long as I don't get bumped). Clean comfortable offices and workspaces. More than ample parking.

Very poor service. I've never been treated so rudely by a hygienist. She was careless, dropping…read morethings on my head. And the whole experience was so uncomfortable, I've never felt so much discomfort during taking x-rays or dental cleaning. I've had them before, it has never been so uncomfortable. She doesn't care to do procedures in a more gentle way. I don't recommend her to anybody.

Listen carefully to the many experiences of the victims of this place. No one will say out loud…read morewhat they've gone thru. But ask around, you will get a theme. I do not like making negative reviews. Therefore I encourage you to actively ask for experiences. When asked directly, very few will hold back.

Extremely unethical practices. They basically lied to me and my mother and performed unnecessary…read moreprocedures. I would highly advise you to stay away. Honestly, I've heard enough horror stories from this place, that I realized I'm doing a public disservice by not sharing a particularly traumatic experience about 7 years ago, when I was not a legal adult. My mother asked that I get sealant on my molars. Instead the dentist's hygienist "sanded down" my healthy teeth and then the dentist put unnecessary fillings in them! That is not sealant! I just switched over to this office from another dentist, because of all of their "cool new technology." Although I didn't have any cavities according to Dr. Sullivan, my mother asked about sealants on my teeth to prevent any cavities due to her fear of lidocaine given my neuromuscular illness. The dentist said he could put sealant in and would recommend it to prevent cavities. I was concerned during the process and asked that they stop to explain how this was sealant given that it felt like they were drilling my teeth, rather than cleaning them, but they wouldn't stop given that I was only 17 at the time, and told me not to worry that they had to make sure the sealant wasn't on top of any bacteria (this makes no sense in retrospect given that bacteria is literally everywhere). They told me this was regular procedure for sealant (lies). But it was only after the procedure, when we got the bill for thousands of dollars, that we realized he put fillings in, not sealant. We went to another dentist later, who said it wasn't sealant but fillings. I now have to get them replaced soon as one does with all regular fillings to prevent decay (with lidocaine). During the procedure, the dentist even called someone about buying something for his boat. After which fact, I should have jumped out of my chair and ran out. I know have a terrible fear of dentists, which I never had before, and I have to replace fillings on teeth that would not have otherwise needed fillings.

Office suddenly closed with no notice or explanation leaving a family member in debt after they…read moretook a large loan out for dental work. They already took payment before the work was completed and now they have disappeared. My family member is in severe pain from the work not being completed and now has no way to pay someone else to finish the job. They should be investigated for embezzlement. They even had a county utilities shut off notice at the charlevoix facility.

I'm not one who likes going to the dentist, but I do want my teeth and smile to look awesome. That…read morebeing said...everyone in the office makes you feel comfortable and does what they can to ease any stress you may have. They are personable when talking with you and assure you that you come first during any procedure you may be having done. Would I recommend Dr. Makela and his staff....absolutely.

I really have been happy with Dr Makela I get right in and very little wait. The entire staff is…read morewonderful and friendly they go out of their way to make sure you are comfortable and explain everything clearly!

Been going here for years and would not recommend anywhere else. It is always a great experience…read morewhen I have to go in.

I would strongly suggest you go elsewhere. Cost me a couple grand to have work redone by a…read morereputable dentist. I don't like to give bad reviews but I need to warn others. I went here based on good reviews and did not work out well unfortunately.

I was in the area for the weekend and chose Polished on Main for a pedicure. The service was top…read morenotch.... Lindsey did a fabulous job. The chair massage was out of order but that was okay. If I'm ever in the area again would definitely go back.

Grace did a great job on my nails & pedicure. She's got a great personality. This place is always…read morebusy.