I come here at least once month to pay my con edison bill. i always get in and get out. i never…read morehave to wait long to be helped. there is always three people working. I never go there on fridays because they cash out checks. i couldn't give them four stars because once i was cashing out my income tax and they wanted to make a copy of my social security card, and when i asked why they said they have to keep it on file there. i said i don't feel comfortable with that and cash them some where else that they don't need a copy, they just need to see it. other then this they are very friendly and understanding.

Everytime i go their is never a long line, except fridays. Love that their open til 6:00pm Mon thru…read moreFri. Parking on street can be hassle, i usually just walk over from where i live. Staff is friendly and i never had an issue with them and my social security card to cash out my income tax check. Everytime i get a federal or state check i go here to cash it out.

If I could leave 0 stars I would. I came here to pay a bill. I have never paid a bill here before…read moretoday and will never ever return. The lady at the front rudely told me they weren't taking payments for this company anymore. Attitude the entire time.

Every time you come in it's a guaranteed 45 minute wait. They always only have 1 cashier sometimes…read morethey will have two but that is rare. Please don't go there, don't be like me and suffer through long wait times. In addition, the service is lacksadalsicle they just take their time even though the line is outside like a iPhone police. This place severely needs better management. Definitely worse check cashing place I've been through. If you want to waste an hour of your day come here this place is one of the best time wasters I've seen. If I could rate zero stars I would.

OMG, went into this dive to cash a security check from a major company. I walked into the place and…read morefelt I walked into the star wars bar. Skid row is nicer. A guy was sleeping on the floor as soon as you walked in. The place smelled like a public bathroom in Penn Station. The people in thier where behond words it was the star wars bar. I took two steps into this place and had to run out. If you go their hire an armed guard or better yet open a checking account in a nice clean friendly bank. The lady behind the desk was smoking like a fiend and waving for me to step up to the window. I would have been saver putting my hand in a tiger cage at the Bronx Zoo. Don't go there, truly it was a sight to see.......

The staff at this branch are not nice at all. they are rude, and they yelled at you like you are…read moretheir kids. I am very disappointed to BOA to hire people like that to represent them. I will never go back to that branch again.

Only one after hours ATM, always crowded, door never opens with my cards. Not a fan but your…read moreexperience may differ.

This location has moved to 137 mamaroneck ave. You would think corporate would chg this for…read morecustomers. Since May 2024, I have tried to correct their issue. In chg my acct due fraud charges, I opened new acct in May. With important deposits, I did my end, went to bank and showed them info from SS. They DID NOT block OLD acct, which caused overdraft and NOW they want me to cover that amt..The phones are Not Answered after 10am..They whether you call # on the card.. over seas..so much for customer SVC..my branch is mamk ave..I'm switching banks TOMORROW..terrible SVC. btw..not branch mgr, relationship mgr. ?????

Luis, the banker, had me sit in a separate room as he dialed the phone number on my past due…read moreaccount statement. He did not sit with me to discuss the issue that I had originally came into discuss. He told me if I needed anything to give him a call. The call got cut off several times and he acted like it was a chore and rolled his eyes when I asked him to redial the number he had provided. in fact, it was different than the phone number listed. Afterward, he gave a bit of an attitude when the fraud and risk department and dispute department said that he needed to handle the situation. He yelled, acted unprofessionally, and incompetently when my mom and I asked for his advice for the next steps. He proceeded to connect us to the phone call yet again when my mom assumed this time he would stay in the room with us to redeem himself. He angrily punched the button and left to help other customers and have lunch. The situation was left unresolved, however, I was able to finally get a hold of someone who was competent enough to do her job before the phone was disconnected. By the time, the call got disconnected because the lines were tied up the bank was closing. He had to call a third time and I needed to go through five different department, 100 employe workers, and one banker before I gave up. The banker clearly did not care about my situation and was more interested in other customer. The other banker was on his phone with one teller that looked like they wanted to be anywhere but where they worked. I finally got an answer the next day when I had to visit a different Citibank, much better customer service, even walked me through the necessary steps and resolved the issue. Quite a difference to the Mamaroneck Avenue branch. If you need to go to Citi, I recommend the ones outside of White Plains, in Hoboken or NYC.