Once a gem, now completely useless. Cumbersome, horrible user interface...and it got worse - much…read moreworse - after the upgrade a year ago. I'm surprised that I don't need to launch the program with a "C:/! The reports and the overall capacity of the program and the bill payment was impressive but now impossible to manage... it's easier to get into a coconut then it is the Paytrust data. This program is stuck in the 1990's. Even the 2 Step Authorization is clunky. They require a outbound call and it's a slow process. When you say "hello" there is a slow talking, long introduction ("Hello.......this is Payturst..... calling for your code number shown on your screen..... hit 1 to proceed........more instructions then enter/speak the code on the screen. But you have to wait until the message ends before you can input the code. No way to short cut it by just saying the code. A small thing but.... Death by a thousand slashes! It's a real shame.... There aren't many programs like this that I know of. I had to finally dump it today. Even the cancellation process annoyed me.... I sent a letter and they responded with a letter saying I had to call to cancel. Then I got the operator whose second job is selling timeshares... and he would stop trying to keep me in. Sadly, Run away from this one. BooHoo.

Very long-term customer here. Logged in this month to find what so many others have discovered:…read moresomehow, Paytrust took what was a reliable, mostly intuitive service and took it out behind the woodshed and shot it right in the face. The "upgrade" is truly horrible. Upon login, I get a window with every item I didn't file for past years because I just didn't need to. To make it even better, when assigning an item, my list of payees is presented in what appears to be the order I added them to the platform rather than in alphabetical order. The "Close" button location is confusing, so I hit that rather than Assign by mistake and have to log out and back in again to start over. I can't find a complete list of my payees anymore. I can't find the full mailing address anymore. I contacted support multiple times and asked when they plan to revert to a working platform and they have no such intent. This is the disaster we're left with. I honestly don't want to switch. I've loved Paytrust, but I like being able to have confidence that my bills are being paid more. I've already managed to miss one payment because I couldn't figure out the platform. I've done software development. If I created a user interface like this, I would have been fired on the spot, and deservedly so. Whoever conceived of this and managed to get it pushed through must be a competitor or something. The only alternative is that Paytrust decided to use us as a social experiment to see how much we take before we finally give up. Terribly disappointed.

Total disregard for POA power of attorney paperwork. Restricting access to funds…read more State filed and approved POA papers are ignored by Wells Fargo and access to funds restricted. Opens customer complaint and they now have three separate case numbers and no action taken. Missed December 30 deadline. Missed January 14 deadline and now saying wait until February 5. I guess time to file OCC and CFPD complaints.

If I could give ZERO stars it would be more appropriate! Months ago, WF starting sending my mail to…read morethe wrong address (after a decade of having the same address). I went to the branch bank to correct it, multiple times, but WF corporate changed it back repeatedly to the wrong address. This has now gone on for months, all the way through complaints up to a Better Business Bureau investigation. They have taken ZERO responsibility for it, and today stated that they could "...send mail to whatever address they wanted, per their policy". They have ZERO concern for the customer and have made ZERO effort to make sure my banking information is safe. I never chose this awful bank, they bought out a local bank where I had accounts, but the only choice I have now is to get out before my information is stolen. This is the worst customer service, of any business, EVER.

I would rate this business and branch a ZERO. With the economy and the cost of living I am both…read moresurprised and appalled at the cost to cash a check here from a current customer. This is unacceptable. Please do better by both customer and client.

From the owner: Retail banking, commercial banking, agricultural banking, home loans, ag loans, insurance, and…read moretrust and wealth management services.

I AM JEREMY L ROHRICH 05/12/1981 President of the HELLS ANGELS. I AM Alpha and the Omega. "The lie…read moreis the truth, and the truth is a lie" My life was taken years back departing Dumas, TX. Pratt Kansas is the PITS of HELL, demonic, sick, dark, and a complete turbine of controlled energy by temporal power. Yes, it's true, that's me Jeremy L Rohrich 1981. My brother Jesse Rohrich had a dream he rode a white horse the night that night my life was absorbed forcefully by Hell itself. Reborn I am and I am The President of the HELLS ANGELS. Support 1981 Jeremy Rohrich Known as BEAR. I AM THE LEGENDARY APLHA & OMEGA THE PRESIDENT OF THE HELLS ANGELS. May the force be with you. I AM. 05/12/1981 Repent, only the trusted force knows your heart. Together we unite, divided we fall. Death is in front of you, if you choose, repent, support, and Operate with LOVE. I AM 507-291-4236 JEREMY ROHRICH

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I tried to deposit a cashiers check into my account after I had an account with them there for 20…read moreyears. They wouldn't accept it, didn't trust me or my insurance company who issued the check. They were autocratic, arrogant and uncooperative. Not a good place to bank. They don't even deserve 1 star.

One star isn't a low enough rating for this bank. I have NO idea how this bank can be in business…read moreor have any customers. Where to start??? When you sit down to open an account with a bank they tell you a good story, but where do you go to get the other side? They offer free checking, but read the fine print. It's only free if you maintain an average daily balance of $300 or more on your account, otherwise, you're going to get dinged to death every month with fees. They seem to have many other fees and fines that they apply liberally, as well, and refuse to negotiate with their customers on these. They limit where you can use your accounts. I tried to make online charges to a web site called steam. For those not in the know, it's a very popular game site. The charges were declined twice. That's when I found out they'd classified this very popular site a risk and refused to allow any charges to be placed there. I called and asked how I could resolve this and a VERY rude phone rep. told me I could come in and fork over even more money to this "financial institution" by buying a VISA gift card. On a Friday afternoon, before leaving town I'd considered making a purchase on my ipad at the online apple store. THANK GOD I'd waited until Monday to try it. Within 3 minutes of trying to make this charge, it was declined twice, I got a call from a security phone rep. He asked a few questions to verify then hung up. Later that night I tried to make a $10 charge for snacks at the Hy Vee this branch is located in and was declined. The security rep. didn't bother to clear the stop on the account and didn't bother to tell me about it. When I tried to call in and clear the account, I found that the only way to do this was to call in during their office hours 8am to 6pm weekdays. Had I tried to make the charge on Friday, my account would've been shutdown for the whole weekend with no way for me to clear it until Monday. I'd have been stranded out of town with no access to any of my own cash. I've gotten the WORST customer service here. In my last two hour phone call the rep. spent much of the time yelling at me. My list of grievances doesn't stop here either, but I've already taken too much of your time. Thanks for your consideration, and in short, don't bank here unless you want the most frustrating experience of your life.

I have nothing but awesome things to say about Sioux Falls Federal Credit Union. Every staff…read moremember I have ever had interaction with, has always been polite cheerful and most importantly helpful!!

This bank is AWFUL! They try to screw you with hidden fees, and overdraft fees when your account…read morereally is not overdrawn! If you like losing hundreds of dollars than by all means use this bank!

I love banking with these guys. I have been treated very well by all the employees I have had…read morecontact with. My local branch closed last year ( miss all the staff) so it's not as convenient for me but the excellent service I get makes it a minor bump in the road. I have had things come up over the years that needed special attention and the bank was very helpful and understanding in each case. Unless something drastic happens, like being taken over by a big impersonal institution. I will be a customer for a long time.

I have an FSB credit card and the sent a letter offering a credit increase. the letter directs you…read moreto go to the web page and service center to update information and request a credit increase. https://firstsavingscc.com The page or link does not exist for credit increase. So I called. The lady was professional but Curt. She stated I'd need to unlock my Transunion credit file for 30 days. I explained that I would not unlock it for 30 days in this day and age with all the identity theft happening. I offered to temporarily unlock it to allow them to check it at anytime they wanted. She said no that's not how we do it, we only check a couple of times a month so you must unlock for 30 days I declined. I do not recommend this card which I've had for years. My safety should be my banks safety to.

From the owner: First Savings Bank proudly supports the financial goals of individuals and businesses in the…read morecommunities we call home. Our services include checking, savings, loans, mortgages, cash management services, internet and mobile banking, agriculture banking and more. Our team of bankers work hard to deliver value to our customers, providing meaningful relationships, personalized products and services and innovative technologies. We are dedicated to making a difference in our communities, fostering economic growth and offering every person a better banking experience. Member FDIC and an Equal Housing Lender.