Brought my mother here they were very helpful they helped her out she has seen problems that person…read morehelped her in with everything she needed she said they were very kind very polite nobody was rude she had a good time at this place and it was clean

We really appreciate WSECU. We were called by the credit union's fraud dept who asked if we'd made…read morea charge of $270(we hadn't). Immediately they blocked our card and sent new ones. The next day the money was back in our account and today we received written confirmation. We LOVE WSECU We've been with them since they opened their doors and we will never leave. If you need a new financial institution choose WSECU, you won't regret it.

Be careful with on-line ripoff businesses. With this CU, you're on your own. They tend to side…read morewith the ripoff business. I had a dispute with an on-line business where I gave WSECU the details of the transaction and the dispute. two months later, they sent a letter asking me for the same details I had given them before. Assuming they kept records, I no longer had all the exacting details they asked for, and they conveniently sided with the over-charging business. There is no help for CU members.

Very friendly and knowledgeable staff. Opening an account was easy and close to where I live.read more

I have to strongly recommend that others not use this branch…read more My first experience with this branch of OlyFed at 8300 Quinault Dr. NE Lacey, Wa. 98516: I came in to change the address on my joint account which I have with my husband. I was told by the teller that I had to remove my sunshades, so he could verify my photo ID. I asked him if that was really necessary. He gave some explanation that I was new to the bank. I told him that I already had an account and that I was just changing the address on the account. In the end, I removed my shades. My second experience was when I went in with my husband to withdraw some money from this branch. We dealt with a female teller this time. She repeatedly asked us what the money (our money) was being used for. We both felt like we were under interrogation and tried to change the subject each time she asked. My next visit was to cash a small check in my name. I gave my photo ID and account information. The transaction went smoothly. On the same day, I came back in to cash a check on a joint account in a different state. The 'greeting' from the same female teller was, "Back again?" She repeatedly asked me whether my husband was with me, to which I answered each time, no, he was busy at home. She also asked if my husband knew that I had written the check. I said, "I have the authority to write this check. It is a joint checking account." She informed me that she would have to call my husband to have him verify that I could cash the check. I told her that we have one cell phone and, when I leave the house, I always take the phone in case I need to call roadside assistance. Again, I stated that the check I was trying to cash was from a joint account. I told her I had cashed checks from this account at other OlyFed branches without problem. She said she would have to get the manager. I stated that I have had the out-of-state joint account for over 20 years, and we had a joint account at OlyFed. She went and got an assistant manager. After receiving similar responses from him, I took the check and left. It was as though I was being accused of a crime. Does a woman need to get her husband's permission to cash a check from a joint account? I had obtained a ride from a friend and had to get my friend to drive me back home to where my husband was trying to fix our car, then drive us back to the bank. When I returned to the bank with my husband, we went to the assistant manager. My husband didn't identify himself. He simply told the assistant manager that I had the authority to write that check and did not need his permission because it was a joint account. We were told, "We can cash it now." Now, the assistant manager was willing to cash the check. I said, "No, you won't. Since I had been required to return home to fetch my husband, I got cash for the business I needed to handle." When I told the assistant manager that I had enough because I received nothing but problems each time I used this branch and that I wasn't going to use that branch any more and I might even take my money out of OlyFed because of the unacceptable behavior at this branch, he told me "Have a nice day." When you know customers are insulted and angry, saying "Have a nice day." is more than just inappropriate, it adds insult on top of insult.

We were looking to get away from large banks so we could actually deal with human beings. Sound has…read moredelivered. Helpful staff. Easy.

I recently opened a free checking account and savings account. Additionally, I applied for a…read morepersonal line of credit. Candice Johnson worked with us to get our membership and answered our questions with a smile. She was incredibly warm and welcoming and provided us with her number and email to contact her should we have additional questions. At first, my line of credit was denied due to a high debt-to-income (DTI) ratio. However, I knew this was not the case. I spoke to Lisa Irey about the situation. She dug in and identified the issue. The application was resubmitted and approved within the hour. She was incredible to work with and identified the problem and straightened it out very quickly. I'm moving most of my banking here from USAA because of several compliance findings they've had at USAA and many layoffs due to mismanagement.

I've been a member since childhood. I have had several flash cash loans with obee, always paid off…read moreearly. I have to fix my car and needed some extra cash. Spoke with several people who said I'd be able to reapply after 24 hours of paying off. I applied again today, and was immediately denied, stating maximum number of loans reached. Nowhere on their website or anyone I spoke to said you are only allowed a certain number in a timeframe. So instead of having some extra cash, I'm $1600 in the hole. After bills I'll be about $900 negative. Thanks obee!

I am perplexed, considering how long the mobile app has been operative, that google deleted it…read morestaying they didn't think the app belonged to Obee. This is the reason I have been given. The app has been down for over two months