Lacey location is Amazing! I believe her name is Doreen, is amazing, great customer service always…read morewilling to help, she is very nice and understanding. I love calling this Lacey Location!

From the owner: Checkmate is committed to providing accurate information about our products and services. At…read moreCheckmate, our goal is to assist our customers in making informed decisions about using short term advances, other loan types, or any other financial service that we provide. Please take a moment to review our website and feel free to contact us if you have any questions.

My experience with WSECU was extremely disappointing. I contacted the credit union seeking basic…read moreinformation regarding a loan account and was assisted by Julie. Unfortunately, I found her demeanor to be rude, condescending, and unprofessional. Rather than providing assistance or directing me to someone who could help, I felt as though I was being interrogated about why I needed the information. The tone of the conversation was dismissive and lacked the courtesy and respect that customers deserve. Customer service should be built on professionalism, patience, and respect. Even when information cannot be provided, there is a respectful way to communicate that to customers. Based on this experience, I was left feeling frustrated and undervalued. I hope management reviews customer service standards and provides additional training to ensure future customers are treated with dignity and respect.

We really appreciate WSECU. We were called by the credit union's fraud dept who asked if we'd made…read morea charge of $270(we hadn't). Immediately they blocked our card and sent new ones. The next day the money was back in our account and today we received written confirmation. We LOVE WSECU We've been with them since they opened their doors and we will never leave. If you need a new financial institution choose WSECU, you won't regret it.

Very friendly and knowledgeable staff. Opening an account was easy and close to where I live.read more

I have to strongly recommend that others not use this branch…read more My first experience with this branch of OlyFed at 8300 Quinault Dr. NE Lacey, Wa. 98516: I came in to change the address on my joint account which I have with my husband. I was told by the teller that I had to remove my sunshades, so he could verify my photo ID. I asked him if that was really necessary. He gave some explanation that I was new to the bank. I told him that I already had an account and that I was just changing the address on the account. In the end, I removed my shades. My second experience was when I went in with my husband to withdraw some money from this branch. We dealt with a female teller this time. She repeatedly asked us what the money (our money) was being used for. We both felt like we were under interrogation and tried to change the subject each time she asked. My next visit was to cash a small check in my name. I gave my photo ID and account information. The transaction went smoothly. On the same day, I came back in to cash a check on a joint account in a different state. The 'greeting' from the same female teller was, "Back again?" She repeatedly asked me whether my husband was with me, to which I answered each time, no, he was busy at home. She also asked if my husband knew that I had written the check. I said, "I have the authority to write this check. It is a joint checking account." She informed me that she would have to call my husband to have him verify that I could cash the check. I told her that we have one cell phone and, when I leave the house, I always take the phone in case I need to call roadside assistance. Again, I stated that the check I was trying to cash was from a joint account. I told her I had cashed checks from this account at other OlyFed branches without problem. She said she would have to get the manager. I stated that I have had the out-of-state joint account for over 20 years, and we had a joint account at OlyFed. She went and got an assistant manager. After receiving similar responses from him, I took the check and left. It was as though I was being accused of a crime. Does a woman need to get her husband's permission to cash a check from a joint account? I had obtained a ride from a friend and had to get my friend to drive me back home to where my husband was trying to fix our car, then drive us back to the bank. When I returned to the bank with my husband, we went to the assistant manager. My husband didn't identify himself. He simply told the assistant manager that I had the authority to write that check and did not need his permission because it was a joint account. We were told, "We can cash it now." Now, the assistant manager was willing to cash the check. I said, "No, you won't. Since I had been required to return home to fetch my husband, I got cash for the business I needed to handle." When I told the assistant manager that I had enough because I received nothing but problems each time I used this branch and that I wasn't going to use that branch any more and I might even take my money out of OlyFed because of the unacceptable behavior at this branch, he told me "Have a nice day." When you know customers are insulted and angry, saying "Have a nice day." is more than just inappropriate, it adds insult on top of insult.

We were looking to get away from large banks so we could actually deal with human beings. Sound has…read moredelivered. Helpful staff. Easy.

Been with sound as a second bank for 10 years Customer…read moreservice has been very good but they are behind in tech access, a bit old fashioned and not keeping with latest tech for easier convenience Other than that, a good credit union if you are doing basics My favorite and my suggestion for a better CU is BECU as more physical locations and more conveniences

This has to be one of the worst banks around. Constantly harassing you regarding incoming and…read moreoutgoing. Compliance department threatening shut down.

I've been a member since childhood. I have had several flash cash loans with obee, always paid off…read moreearly. I have to fix my car and needed some extra cash. Spoke with several people who said I'd be able to reapply after 24 hours of paying off. I applied again today, and was immediately denied, stating maximum number of loans reached. Nowhere on their website or anyone I spoke to said you are only allowed a certain number in a timeframe. So instead of having some extra cash, I'm $1600 in the hole. After bills I'll be about $900 negative. Thanks obee!