Maybe just me, or I came in the bad time. The direction was confusing went to the customer service according to directions room 202 apparently I went to the wrong reception. The lady sitting behind the desk that looks so bored and annoyed, told me that it in the other side finally got in , get dressed, apparently theres a problem with my billing. Because the scheduler messed up and did not follow up with my people. I'm not paying out of my pocket, reason I pay for insurance. Better communication and better attitude from customer service , coz that's unacceptable ‍ read more

This office is amazing. Riley at the front desk made me feel welcome and comfortable. Kaitlyn the MA was so impressive!! Then, I met Dr. Hogenson... The combination of Kaitlyn and Dr. Hogenson was magic. They worked well together and I feel like I have an amazing team at my back. read more

It has been my experience that the receptionist is horrible. I've called multiple multiple times in the past week and have yet to talk to someone. So frustrating when you cannot communicate with your healthcare provide. The healthcare workers themselves have been great, but their front office seems to not have that same work ethic. read more

Staff was very helpful, professional, and kind. Couldn't have asked for a better initial appointment. Great experience overal.

I have never had a bad experience at Chena OB. They have friendly and attentive staff, a clean and tidy waiting room, & great customer service. I chose to see Dr. Schumacher for my last pregnancy and she made my babies birth a wonderful experience. Dr Schumacher is kind, gentle, and really made me feel heard and cared for during my pregnancy and after. Her nurse, Nicole, is also fantastic! read more

I couldn't be happier with this clinic if I tried. Almost 11 years ago, I had my first baby and came here for OB care, and my doctor was amazing. He no longer works there and I was very sad I wouldn't have the same doctor. Then I met Courtney Amundson... And she is just such a light in my life! She was so amazing. I was so thrilled that she was so available to contact whenever. She was so helpful during labor, I did three unmedicated births total and she was there for two of them. She was so calm and reassuring and made me feel so capable and powerful. She is just a gem of a human and I'm so happy she was my midwife! After I had my last baby, I had a hernia repair and fallopian tube removal , and Dr. Hogensen was my surgeon. She was phenomenal as well. So to the point and straight forward and extremely intelligent. Then! I had a hysterectomy, very recently. With Dr. Schumacher, who has surpassed any expectations I could have had. She was able to do it vaginally with no scaring on my abdomen. She was so sweet and helpful. I just left my check up a week after surgery and feel 100% confident that I had the best care possible. I can't even begin to recommend this place enough. If you're pregnant, have any OB needs, please go here. You will not be disappointed read more

LOVE Dr.H! She is all about informed consent and very evidence based! I also trust her! We are planning our second home birth but due to one prior csection it makes things more difficult for us (even thought I have the same risks as a FTM annnnywho Dr. H has been pretty amazing. She is open and honest and doesn't mind being our in hospital back up. For the most part the office staff is friendly. It is true what they say a good doctor can't ha e good staff.... several times Dr.Hs nurse has been pushing with what she thinks I should do or what she recommends... hello you are just a nurse check me in and take my weight thanks! She became very pushy with the flu shot which I declined she continued to badger me about what the CDC recommends and blah blah blah. Finally I told her evidence shows the shot is not effective and I am declining it final answer. I was super annoyed. She has said or done something every single visit BUT Dr. H is so amazing I just have to take the bad nurse with the awesome dr! The billing staff and window people are nice. Especially the office manager lady. Being pregnant I don't like that the staff eats at their desk bcs when I check in I smell XYZ and being pregnant it makes me want to barf. Last week it was pizza gag. Not sure if they don't have a break area or what.... but every time I've gone in they are eating at their desks. Still they are nice and aside from the pizza smell at 9am very professional. The office is clean and cozy. Dr. H really makes this place Great. You won't find a better OB. read more

Chena Health - Dr.H wrote this! I love it! This is by far the best practice in town. Thank you to Chena OB for being evidence based! - Obstetricians & Gynecologists Near Me - Fairbanks, Alaska

I had a great experience through my entire pregnancy at Chena OBGYN. The office staff was always pleasant and communicated well. They were helpful whenever I had a problem. Courtney Amundson, CNM was my provider and she was excellent. She's very knowledgeable, listened to my concerns and followed through with any testing or referrals necessary. When I started having complications, she was quick to decide and did what was best for me and my baby. During the hospitalization she was very accessible and worked well with the nurses. When the labor and delivery came, she was there for almost all of it and was a calming presence. I would highly recommend her and this clinic to anyone. I also saw Dale Hardy, CNM numerous times when Courtney was not available. He was great and provided excellent care. read more

I am so thankful for this clinic, their staff, and especially Heidi May! I recently gave birth to a baby boy after struggling with infertility for over two years. This was a very desired pregnancy and I was very anxious as I did not want anything to go wrong during pregnancy/childbirth. Heidi is absolutely amazing and did such a good job addressing and alleviating my concerns. She really takes the time to listen and make sure she has an understanding of your wants/desires. She is so knowledgeable and makes sure all of your questions are answered. She really surpassed my expectations during childbirth, she is so calm and comforting. She brings her calm energy and both my husband and I were so happy with our birth experience, it was by far the best one and this was our third child. I can't say enough great things about this clinic. You can tell that they really care for you. This place is the best and I am so excited that they are doing family practice now too. I will be bringing my whole family. read more