Came here as a first time patient and I had an amazing experience. It started as soon as I walked in with the front receptionist, Evelyn. She was so kind and sweet, she answered various questions I had with care and detail. My visit with Dr. Cheng was great. I came in with a couple of concerns and he addressed them immediately and helped me discover the root cause of my symptoms. He prescribed medication for me In the event I needed it during an episode, however since my visit I havent had an episode which is great. He provided me the reassurance I needed. Lastly, before I left, Evelyn gave me a coupon I can redeem at the pharmacy. This was extremely helpful because I don't have health insurance and it reduced the price of the medication significantly. read more

This experience is a case study in customer service that every employer can learn from. At 78 years old, as a retired Trans World Airlines Computer Systems Analyst and former owner of Continental Van and Truck Rental, I have hired and trained hundreds of employees throughout my career. I know first-hand what constitutes quality service.​ My Experience with Dr. Hung-Chuan Cheng's Office from Jan 16 - Feb 2, 2026​ [[HIGHLIGHT]]Unfortunately, the reception staff at this office made it extremely difficult to schedule an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]On January 16th, I emailed a photocopy of my insurance ID card and proof of eligibility. After a week of waiting, I finally secured an appointment for February 4th.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Yet, on January 27th, Evelyn canceled my confirmed appointment, stating that my insurance would not be effective until February 1, 2026, and that I needed to wait until then to make an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This seemed like an unnecessary barrier and left me feeling dismissed, especially as an elderly patient.[[ENDHIGHLIGHT]] I am concerned that Dr. Cheng may not be aware of how such staff behavior could negatively impact his practice. ​ [[HIGHLIGHT]]On February 2nd, I called to make an appointment. Evelyn answered, spoke briefly to me, and immediately hung up. I called back several times but was repeatedly disconnected.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After about 30 minutes, another woman finally answered, with a sharp, angry tone. Name! Date of birth! No! Your name didn't come up! The tone of voice of the mad housewife, unhappy to speak to the caller[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]On January 22, 2026, Evelyn received my email with a copy of the insurance card. She scheduled an appointment for February 4, 2026. However, this woman lied to me; my name did not come up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then they deliberately refused to answer any incoming calls for 30 minutes.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I contacted my insurance company, which confirmed that Dr. Hung-Chuan Cheng is my PCP. They attempted to call Dr. Cheng's office several times for the next 30 minutes, but no one answered.[[ENDHIGHLIGHT]] Such unprofessional and dismissive behavior from staff, misusing their authority, can quickly undermine the reputation and hard work of a dedicated physician like Dr. Cheng. Dr. Cheng is a good physician, but he failed in managing the employees. Suggest that Dr. Chang install a surveillance system and enable voice recording on all calls for training purposes. [[HIGHLIGHT]]The attitude of these two women suggests they have never achieved anything in life, including in their relationships with friends and family. This is self-destructive behavior.[[ENDHIGHLIGHT]] Now is the time for Dr. Cheng to recognize and replace the staff who can help build the business together. read more

This experience is a case study in customer service that every employer can learn from. At 78 years old, as a retired Trans World Airlines Computer Systems Analyst and former owner of Continental Van and Truck Rental, I have hired and trained hundreds of employees throughout my career. I know first-hand what constitutes quality service. ​ My Experience with Dr. Hung-Chuan Cheng's Office from Jan 16 - Feb 2, 2026 ​ [[HIGHLIGHT]]Unfortunately, the receptionists at this office made it extremely difficult to schedule an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]On January 16th, I sent a photocopy of my insurance ID card and proof of eligibility via email. On January 23rd, I finally secured an appointment for February 4th.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]However, on January 27th, Evelyn canceled my confirmed appointment, citing that my insurance's effective date was February 1, 2026. I must wait until Feb 1, 2026, to make an appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]While she may have been following policy, her lack of empathy toward a new patient was concerning.[[ENDHIGHLIGHT]] I doubt Dr. Cheng is aware that this type of employee behavior can harm the practice. ​ [[HIGHLIGHT]]On February 2nd, I called to make an appointment. Evelyn answered, spoke briefly to me, and immediately hung up. I called back several times but was repeatedly disconnected.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After about 30 minutes, another woman finally answered. She asked for my date of birth in a harsh tone and told me my name did not appear in their records.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I contacted my insurance company, which confirmed that Dr. Hung-Chuan Cheng is my PCP. They attempted to call Dr. Cheng's office four or five times, but received no answer.[[ENDHIGHLIGHT]] Such unprofessional and dismissive behavior from staff, misusing their authority, can quickly undermine the reputation and hard work of a dedicated physician like Dr. Cheng. Dr. Cheng is a good physician, but he failed in managing the employees. read more

Idk about the negative reviews but every time I have gone in, [[HIGHLIGHT]]I have experienced nothing but great service! Front office, nurses and Dr Cheng are amazing![[ENDHIGHLIGHT]] They are very attentive and make sure you receive the care that is needed! I suffer from multiple health issues and I was immediately given the proper referrals. I'd have to say he's been the best primary care physician I've seen in years! [[HIGHLIGHT]]There have been times I've called after hours and he really does call you back.[[ENDHIGHLIGHT]] Most doctors rush you in and out of their office. Dr Cheng sits with you listens to you and addresses all of your health needs. read more

[[HIGHLIGHT]]I just have to give a shout out to the Dr and his staff, specifically Annette & Evelyn![[ENDHIGHLIGHT]] I was taken back right away and had to wait MAYYYYBE 5-10 minutes (MAX) for the Dr to see me after Annette got my vitals. [[HIGHLIGHT]]She was so warm and friendly that my usual Dr anxiety was significantly reduced.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then Evelyn came in to do an ECG. She was so sweet and kind and she TOTALLY made any remaining anxiety I had to dissipate.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She could tell I was nervous because of a health scare I had last week and she was really nice as she assured me to just close my eyes and try to relax.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]These nurses were so sweet, warm and kind & I seriously can't say enough about how much they helped quell the usual anxiety I always feel when I have to see a doctor.[[ENDHIGHLIGHT]] read more

If I could give 0 stars I would. [[HIGHLIGHT]]This doctor's office has some of the worst customer service I have ever seen.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]First, they rarely pick up the phone.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Second, when they do pick up the phone, they sound like you're wasting their time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Third, they will tell you that they will call you back and then never do.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Finally, they become belligerent when you ask simple questions regarding their decisions[[ENDHIGHLIGHT]], such as referring you to specialists and blood testing sites over 30 miles away from their office. [[HIGHLIGHT]]Calling my insurance myself gave me more answers and solutions than this office.[[ENDHIGHLIGHT]] read more

I'd give zero stars if I could. [[HIGHLIGHT]]This place is HORRIBLE.[[ENDHIGHLIGHT]] This doctor is beyond rude and frankly careless. [[HIGHLIGHT]]This experience felt cold and Dr. Cheng is very condescending.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Patients deserve better.[[ENDHIGHLIGHT]] Do not come here if you want support or proactive care. read more

Dr. Cheng is the BEST! All of my family goes to Dr. Cheng and we all think he's great! He is all about his patients health and well being. He's very patient, caring and excellent bedside manner. The girls at the front desk, Evelyn and Gabby are always willing to help and friendly with everyone that walks in. Evelyn Always goes above and beyond to make sure that an approval is made by the insurance before you walk out of the office. She always returns messages and takes care of business. This Doctor and his team are on point. If you are looking for a great Doctor and great front desk crew, I recommend this place 100%. read more

Dr. Chuan is a good Dr. & great listener. The office is very clean and Evelyn at the front desk is so sweet. My family & I have been coming here for years. read more

My kids and I recently started coming to Dr. Cheng and he's been great. Listens and isn't rushing us out. Evelyn at the front desk is also very helpful and sweet. read more

My parents have been coming to Dr. Cheng for sometime now and each visit has been excellent. The staff is great, always friendly, Evelyn is very knowledgeable in answering any questions we may have and goes above and beyond if we have issues with medications, billing or authorizations, at times we have even walked in with no appt and they've managed to squeeze us in. My parents are very happy with Dr Cheng, he is one of the best and most caring doctors, soft spoken, humble and smart! read more

I have to say Dr. Cheng Hung Chuan is one of the most informative doctors that I have ever met. I am glad he is taking care of me anytime that I go in for my yearly exam or recommend me to see a specialized doctor for my colonoscopy exam. Feel good that Dr. Cheng is giving you his professional service and advice. He is genuine, honest, straight forward, and that is what you want out of your primary care doctor. Keep healthy and safe! read more

Dr Cheng is a good doctor and great in figuring out what is the problem or the issue when I have gone in for an appointment. Office is very clean and Evelyn in the front desk is very kind and sweet. read more

I made an appt to see Dr Cheng and I was very happy. His front staff were quick to see me and very helpful. Dr Cheng is good doctor very fast and was able to answer all my questions and help my medical problem read more

Dr Cheng is the best! he is our family doctor for more than 10 years! He's staff are amazing they are very friendly and helpful.

I don't know if the doctor is good or not cause I could not even get to him! Every time I call to make an appointment this lady is not at work and asks me to call tomorrow!‍ I called 5 times! That's not funny! Don't advise this doctor cause it is impossible to see him! Thanx to receptionist! Great job! You need to work as a security dog, girl! read more

Doctor Cheng is a great and wonderful doctor. However this review is for the front receptionist, I unfortunately dont remember her name but I do remember she has a thick accent. All interactions have been through her. Prior to this I've noticed that every time I've been in the waiting area that she gives attitude to all patients who came in and who called in that gave her trouble. I was meant to be referred to another doctor after some test and was told to wait for a letter in the mail or call back in a week. After a week and no letter, I called in to inform them that I haven't received anything, and they gave me the information to see the referred doctor. After arriving at the referred doctor after making an appointment and waiting about a week, I come to find that my insurance isn't taken by them and it hasn't been for a year now. Immediately called the office and the receptionist was surprised to find out that they did not take my insurance. She told me she would put in another authorization for another doctor and I'd get a follow up letter afterwards as well, if not call back. A week and a half passes with nothing, I call in and the receptionist states that it's still pending, so she told me she would put in another request for another doctor. I was fine with this as I know sometimes authorizations dont get approved sometimes if the doctor is out of office, etc. She told me "I'm going to put in this request for another doctor. It's going to be doct- actually I'll wait to make sure it goes through and I'll call you when it goes through." And did not give me any information besides that she would call me back once she hears word of it. I waited about two weeks and still no call back and decided to call in today. When I called in today, she stated "Oh I already gave you Doctor '...' and their phone number last time. Have you called them?" To where I replied "No, you told me that you would call me back when the Authorization came through" She then proceeded to be super passive aggressive and essentially called me a liar, stating "No, I remember I told you last time you called in. I gave you the information." I would have remembered if she told me the information because this health condition is really serious to me and I've been dealing with it undiagnosed for a long time. I can't believe she'd have the audacity to claim that she told me when I clearly remember ever conversation we've had, then when I confronted her about it, she just reiterated that she already told me. read more

Dr Cheng has been always there for me when I needed him. Either a phone call, seeing me at his practice after hours, or making a house call he has never let my family down. My entire family and relatives goto him. He is my standard of being empathetic and caring. I moved here in 2008 and am very fortunate to find him. There is no doubt you have the best care going to Dr Cheng! read more

Apparently this doctor knows nothing about reading x rays. I went in for a referral for physical therapy and pain management, was sent elsewhere to get x rays, and waited over 2 weeks just to never get a call from this doctor. I took my x rays to a real doctor and had more x rays done, come to find out I have spinabiphida(no idea how to spell) and my left leg is 6 mm shorter than my right most likely causing the daily pain I feel. This doctor may be good for you if you have the common cold, but if u have major issues I'd recommend seeing a doctor that cares and doesn't judge you on your age, or one that at least has the professional curtacey to return phone calls. read more

Dr. Cheng and his staff are amazing! I am so grateful to have him as a doctor. The office staff are amazing and they are very accommodating when it comes to scheduling an appointment. Thank You!!!! read more

Such a good doctor! The front office staff is also just so amazing :) The girls always are able to get me in same day when i am sick and feel like i need to get checked out. The Dr is really nice amd answers all questions I have. I wad automatically assigned by my insurance to this office and im so glad. Dr Hung Chuan thank you for everything and your staff as well! read more