All of the staff were super friendly/nice and Dr. James was so patient and kind and made me feel…read morevery comfortable. Overall great experience for someone who usually hates going to the Dr.

Probably one of the worst experiences in urgent health care I have had. You go to an urgent care…read morefor quick specialty care. I went in, there were no patients they said. I had to check in on an Ipad then after that 3 minutes i was asked most of the same information - why even type it in for them - customers/patienta doing the work while the staff watch you doing their job. But wait it gets better after sitting for 10 minutes, a lot of giggling and laughing and shuffling everyone dressed to Covid level a finally get around to a room and told someone will be right with you. Your would think "right with you" tell you then someone is coming immediately. Urgent Care should be fast - that's why it's called urgent care. 10 minutes later same person takes vitals and tries to understand what the medications are - not my job to educate on what each is for i am just listing them and she wants to know what they are for after I mentioned just take the list. . She should know - this was like her with a video game tablet laughing and giggling while trying to find and spell these meds. And saying sorry 16 times f Inexperienced staff. Students and not very professionals here learning. Then another 15 minute wait for an unsure PA student comes in with a timid personality To ask the same questions as before - that's 3x on same answered again for staff members the answers were asking. Felt like this was a game in a place of getting your job done - not serious at all. Like my pain did not matter at all level 8. I asked for the provider - she said she would get him. I waited 8 minutes. While waiting, I called my primary doctor and they had an opening. 30 minutes after walking out of the room my primary doctor has me cared for an on my way and in my way home already. All handled by professionals. Now this is not normal with my primary but given what I have already been through they got me in very quick - This organization is not a patient focused facility it's a teaching facility as the staff are less expensive. They can slow walk staff through their training. There was so much about everything else but patient care and handling it expeditiously a lot of hoops for crappy health care. Sending in students into an irritable guy on pain and a small burn on his toe. All they care about is sending in student after student to get information - by then you may as well go home. It's not worth your time for crappy healthcare. I have heard this before within the community. If you watch everything goes on while your are there - so many people and the lack of confidence from the staff I am seeing, means I can't be confident that Modern will serve the communities needs of urgent care for the community in Manteca. Would not recommend under any circumstances as they may leave you to wait for all the students and inexperienced staff treat an urgent issue......change my mind