Patrick Brooks is the best. We've worked with him on our first home purchase and two refinances. He…read morealways makes sure that things go smoothly and efficiently and is always available to answer questions.

Evergreen Home Loans rocks!! Superior Service!…read more 100% Satisfied! Who raves about their mortgage agent? We do now! As a couple we have bought and sold five houses in total, and our recent experience with Amber and her team at Evergreen was the best by far. Warm and personable, yet also completely professional and responsive - perfect. Proactive communication, purposeful discussion from day one to make sure we understood their plan and knew the schedule. Amber knows the market, the products available, and very expertly navigated us through it all. #showusyourkeys

Definitely think twice before contacting this business, or prepare yourself for a lifetime of…read moreendless solicitations - for all eternity. Many years ago we foolishly called and asked them a few questions about refinancing our home. We ended up going through our bank instead (smart move). But our contact information will be forever burned into their whack ass soliciting departments harassment list, apparently. We regularly get unsolicited calls, voice-mails, text messages and emails from this group, regularly. We have never used this companies services, and never will. I have called (multiple times) and asked to be removed from their solicitor call list, I have replied "STOP" to unsubscribe from their middle of the night text messages, I have emailed them multiple times begging them to stop harrassing me. It's of no use. They will forever fill my voice-mail box with their fake/friendly pre-recorded garbage about how low interest rates are right now. If I ever need to refinance my mortgage or buy another property, it certainly won't be through these clowns. Zero stars. Negative stars even.

Hi, I am Laura Hahn and my husband is Ron Atwood. I found Shane McGraw when I was looking for a…read morelender that worked with veterans, as Ron is a veteran. Shane worked with us to purchase our house in Stanwood WA in 2015, and has just recently worked with us to lower our interest rate, and receive an equity loan so that we can make some additions to our property. Both of these times we worked with Shane and his team, it was like working with family. A trusting relationship was built, knowing that Shane and his team had our back, our best interests at heart, and a sincere interest in us getting our goals met for our home, our dreams, our family! Shane's respect, honor and joy he has working with veterans is apparent in all his actions, and for this we will continue to choose The Shane McGraw Team!

0/10 would not recommend…read more Myself and my partner attempted a refi that started 4 months ago. Despite all the promises and assurances that this would be easy, the process was anything but. Early on there was a lot of issues getting ahold of Shaun and getting a response in a timely manner and it got worse over time and ultimately ended up with no communication. Perhaps he just abandons and ignores his clients when he realizes he overpromised and will be unable to deliver? Overpromise and underdeliver seems to be what happens in transactions with Shaun. At the beginning it was "we just need you to do A, B and C and you'll be looking at a 30 day close". Well once A, B and C were done, we found out that "D" was also needed. Then once D was completed it was "oh now we need you to do 'E', and so on and so on. It never ended. Once we thought we were finally at the end and Shaun was promising a close by the end of the following week, we spoke with the loan person and they said it was at least 3 weeks out. Ultimately after getting jerked around for 4 months, we finally made the call to move on and cancel our application. We never did hear back from Shaun, which really solidifies my belief that one he realizes that he's not getting anything out of the deal, he'll drop you like a hot potato and no longer answer or return your calls. All in all, after a terrible experience and a wasted 4 months, I absolutely would not recommend anyone to do business with either Shaun or CrossCountry. Save yourself the headache and hassles and look elsewhere.

In the past, we have worked with Mr Guerrero and had a positive experience. Four months ago we…read morestarted the process to refinance our home. This time our circumstances were not as simple as they've been in the past. First, Shaun assured us on multiple occasions that this would be simple, you'll skip a couple of payments, it will be all fine. You can get caught up. Instead, the process got longer and longer. We knew it was a tough loan , but we were told by Shaun repeatedly, you have an approval, you'll be signing docs within in a week, etc. This went on for three months. During the last month, Shaun has been extremely difficult to contact, ignores messages, does not respond for days if at all, and passes the buck to other people. Today we were FINALLY told by Gary J. at Alterra home loans that our loan would not pencil out. It's disappointing but at least someone was finally honest with us. We will not do business with Mr. Guerrero again, and would not recommend him to our friends or family.

The Lake Cameron Team at Fairway Home Loan is amazing. They are highly sought after for their…read moreprofessionalism and their ability to get the job done right and on time. I recommend anyone looking for a home loan to use the Lake Cameron Team.

From the owner: At Fairway Independent Mortgage Corporation, customer service is a way of life. We are dedicated to…read morefinding great rates and loan options for our customers while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping you through every step of the loan process - from application to closing and beyond. It's all designed to exceed expectations, provide satisfaction and earn trust.

Five Star & Beyond. Very communicative, on time with updates & we closed earlier than anticipated…read more It was a pleasure working with Frank. He is at the very top of my list of lenders I would love to work with again. Thank you for all you do, Keep up the great work! Look forward to the next transaction with you.

From my first meeting, and thru the entire loan process, Frank was with me every step of the way…read more Frank made sure I understood the process, throughout kept me updated on the status of the loan, and quickly responded to any questions I had. This is the third time I've worked with Frank, and would gladly work with him again in the future. I highly recommend Frank and his team to assist you with your home loan needs!

I can't say enough good about these folks here- TRULY AWESOME!!!!!!!!! Yee aww great is good and…read moregood goes a long way towards your destination. I am not a navy puke (AF and Army) so for me this truly is an unexpected fantastic treat. :)

It would be nice if there was a local phone number for the Silverdale Branch that I could call so I…read moredon't have to go through a bunch of menu items about transaction related things. There should be a way to call the local branch member service desk and not have to go through answering account related questions. That is very annoying and not helpful when you don't need help related to a transaction. When I got to my local branch this morning it was closed and I just wanted to know if it was re-opening today or if it was going to be closed for a few days. For most things I would give a 5 star rating, but not being able to contact the local branch is definitely a one star.

Walt Hannawacker is one of the best and most professional lenders in our area. I enjoy working…read morewith him.

Working with this company was a nightmare. They made purchasing a house the most stressful thing…read moreI've ever done, and it seemed like they weren't too sure what they were doing. I would send them everything they asked for, just to be asked almost every day for "one more thing" which caused us to delay closing three times and almost losing the sale of the house! A few of the staff members were very rude, and Walt himself was very condescending and would talk to me like I was a child. Very arrogant! I would steer far away from Walt's team in Silverdale!