I was running around looking for a canopy on a Wednesday afternoon and Cheri saved my life! She said that she had one, that I could pick it up by 6:00 pm and was the only place en in the Ann Arbor-Ypsi area that actually helped me! Cheri was really nice and the service was amazing! The canopy was great quality and it was perfect for our 3 day long event! Everything with her was easy and the canopy was easy and fast! Would definitely recommend!! read more

If zero stars were an option, I would leave zero. However, I want to emphasize that running a business is ultimately about taking care of your clients and addressing issues professionally when something goes wrong. Unfortunately, my experience with this business owner and her workers was extremely disappointing and unprofessional. On the day the tent was delivered, I immediately noticed several problems. The tent had holes in it and was dirty, and three of the eight tables I ordered were broken. Additionally, the bar table included in my order was missing. The items that were delivered were left scattered across my lawn, and based on my conversation with the owner, I was under the impression that the setup would be handled by her team. When I called to clarify the situation, I was told that setup would cost an additional $240, which I understood to have been added to my order. As my family was at the property helping me prepare for the event, they were understandably frustrated by the condition of the tent and tables and contacted the owner to ask what was happening. According to my family, the owner hung up on them and then began texting me, stating that she had the right to cancel my order without a refund at her discretion because she felt she was being harassed. I had personally never spoken to her at that point. I was eventually able to speak with her directly. She explained that the replacement tables would not be delivered until later that evening and that the missing bar table would not arrive until the following day--which was the day of my event. I explained that I desperately needed to get everything set up because I was catering the event myself. She eventually came to the property with her husband. At that point, she explained that the tent that had been delivered was her discounted tent, which was not the tent I had originally ordered. This was extremely frustrating, especially considering the tent was dirty and had holes in it. The situation could have been handled very differently. If the correct tent had been delivered, the tables had been in usable condition, and the communication had been professional and respectful, this entire situation could likely have been resolved without the level of frustration that occurred. After the event, workers returned two days later to pick up the equipment. Their attitude was also unprofessional. One of the workers told me, "My boss told me she will never do business with you guys again." That comment was completely unnecessary and further demonstrated the lack of professionalism throughout this experience. I did receive a partial refund because of the condition of the tent, including the dirt and holes, and I appreciate that. However, the problems went far beyond the condition of the tent. The missing items, broken tables, confusion regarding setup, incorrect tent, and poor communication made an already stressful event significantly more difficult. Based on this experience, I would not recommend this company, and I would not use their services again. A business can make mistakes, but how those mistakes are handled and how customers are treated afterward makes all the difference. read more

The owner is really nice. She has a one stop shop for all of your venue or party needs. I will do patronize with this business again.

Reserved early on for a graduation party on April 4th to be exact for June 25th event. Followed up with Cheri's a month before on May 25th regarding the linens that were ordered. There are emailed receipts to confirm going back and forth. A day before delivery @ 8:30pm received a call from Cheri's that the linens they had were the wrong size ordered for the tables for my event. Basically, I'm SOL and have to figure out how to make it work with what they had in inventory on hand. Everything for party regarding sizes had been ordered prior to event date to what was initially ordered on invoice. Scrambling last minute to make it work had to change sizes of tables according to Cheri's inventory on hand. Upon delivery, 1 table and 1 fan were not delivered because they were forgotten but on order. (Delivered later on the day) Ice table that was delivered was not safe to use rubber stoppers missing two both on one side making it wobbly and not sturdy or safe to use. Sent Cheri's a message regarding this...(offered to deliver a non defective one day of event)...why send the broken one if there's a proper safe one to use initially...Linen sent for ice table was plastic cover not linen was charged for a linen not plastic (ice table and linen were refunded) overall very disappointed in this company as they made it very difficult for us to plan accordingly for their mishap. read more

If I could give a 0 I would have they are that bad. We contracted them to bring tables, chairs and a tent to an Ypsi park. The walk from the parking lot to where we wanted them to set up took 33 seconds and they REFUSED. They chose to move to another location and then REFUSED because the entrance had stairs. They chose the stairs! Then they unloaded the table and chairs at that spot so WE had to carry them down stairs. I would have rather walked them down hill 33 seconds in a path; that would have been the easier set up and was what we requested. When I called Cheri, she tried to talk only over text, I had to insist she call me. She said they only do short walks. I said it is a short walk. She said no more than 50 feet; that is NOT in the contract. 50 feet is 20 steps; how lazy is that for a rental company setting up for parties?!? Then she told me she was charging me extra money for the pick up and if I didn't like it they would come get their stuff before our event. To top it off, the chairs were FILTHY! Thank God, we know how to plan an event and brought Clorox wipes to clean their chairs. DO NOT USE! Save yourself the aggravation and a TON of extra work! read more

Had an odd experience with Great Lakes Rental and Repair. Family had rented chairs there and I was nominated to return them the next day. Having checked they were open until 5:00 I drove all the way across town and got there at 4:50. (according to Verizon anyway) They had closed early. Sign on the door said open until 5:00. Crabby now, I returned the next day and was told to pay a 20.00 late fee. I was expecting a sorry you drove all the way across town and we left early for the day! To be fair, the chairs were great and the price good. Just horrible customer service. read more