Brian and Deb from Mich-Tech 1 are true professionals. Deb is amazing on the front end with coordination and a true gem to chit chat with. Brian is hands down the most experienced appliance professional I have ever come across. When scheduling with Deb I often refer to him as "the wizard". He has a tremendous ability to diagnose and offer the best solution for the problem (talking through a repair and it's cost before opting to purchase a new appliance). At the end of the day I trust Brian to tell me what the best course of action is going to be, he is never biased about trying to make a buck off of me and has pointed me in the direction of a new appliance, which essentially takes money away from him, a number of times. I am a property manager and M-T1 has become a very trusted alley for me. I see some poor reviews about timeliness here on Yelp, which I have to disagree with. You have to understand that they have to do the best they can to estimate arrival windows because each service call they have is so diverse and there is no way to pin point its length. Stay patient and it will pay off! Wouldn't suggest any other company to assist when home appliances stop behaving as they should! 10/10!! read more

Mich-Tech-One was dispatched to repair my IKEA downdraft cooktop under IKEA warranty. Brian showed up within the scheduled time frame. It appeared that he had never seen this model before. He took a look at the circuit board and told me he would let me know what he could do. Since I didn't hear from him I texted for status every other day and the response always was "waiting on parts". Finally, after two weeks, I had enough and contacted IKEA. They said that he Brian never ordered parts. They then decided that they couldn't provide service for this cooktop and offered a replacement. Within one day I was back in business. I was not impressed with Mich-Tech-One, but also not with IKEA's after sales service arrangement for appliances. Burghard read more

i was supposed to have a schedule appointment today from 11:30 to 1:30 John never showed up today and American Home Shield is the one who contracted them to come out I was originally told by Dina that I did nothing wrong and John will come today to service my washer and dryer he never showed up and no call or text saying it got cancelled until I text her and could had a another company come tomorrow please stay away from this company not sure what I did to deserve this wasted my time . read more

We recently had Mich-Tech 1 come by to work on our furnace. It was (over)due for an annual servicing and was making an odd noise. We were given a 10am - 2pm window during which to expect the technician, and he came by a 10:45am or so. We would have preferred a window shorter than 4 hours (or at least an idea of we were to be near the beginning or end of the list of customers for that time frame). We did, however, appreciate that they call before they depart for your house to make sure you are/will be home. That gave use the freedom to go for a walk around the neighborhood in the morning, knowing that once we got that call we can head for home and not miss the tech. Once there, the service call was reasonable efficient and thorough. The funny noise was quickly addressed as a faulty furnace filter, and the cleaning was done in less than an hour. I appreciated the fact that Mich-Tech 1 was able to provide an appointment on a Saturday, and within 24 hours of our call. They also accept all credit cards. The furnace maintenance cost $85, which was in line with the 3 other places I called, but the highest of the bunch by a little. Overall, we would not hesitate to contact Mich-Tech 1 again for our heating/cooling/appliance servicing needs. read more

I arranged for Mich-Tech 1 to service our gas clothes dryer via their website on a Sunday evening. The website allowed me to select a 4-hour window on Tuesday (they were fully booked for Monday). Their dispatcher called early during the 4-hour window to confirm that I was home and sent the technician, who arrived in 20 minutes. He diagnosed the problem in a few minutes and replaced the bad parts with spares that he carried on his truck. He also mentioned a problem that he noticed with our water heater, which is next to the dryer, and showed me how to fix it myself. Bottom line: prompt and professional. read more

Mich-Tech 1 has always done right by us with our heating and cooling issues around the home. We've had them install a new heater and they've serviced our existing air-conditioning system. They are based in tiny Willis, Mich. but will come out to most surrounding cities including Ann Arbor and Ypsilanti and all the Detroit suburbs. The price is right, and they get the work done when they say they'll do it. Some places give you a 4-8 hour time frame when they might stop by, which can be inconvenient for your work schedule. When we had the furnace replaced, these guys gave us a smaller window and showed up when they said they would. It took them about a whole day to put in the new heater and replace a bunch of duct work, and it was a cold late autumn day. Being in the very cold house while they were doing the repairs wasn't much fun. I'd recommend making other plans and being elsewhere if you intend them to repair a heater during cold weather. They didn't leave much mess behind when they left, either, with the exception of tracking a little dirt and dust around. For the amount of time they spent and the trips in and out to the truck, though, it wasn't bad. I'd highly recommend these guys for heating and cooling, and they also do other work such as installing kitchen appliances. They're family owned and operated, too, which is nice if you're concerned about supporting locally owned businesses. read more

Technician didn't show up during the scheduled time window. He called almost 2 hours later, but I missed the call. He left a voicemail saying since I didn't pick up, he'd have to skip my appointment. I called back 10 minutes later, no answer, and no one returned my calls for 5 days, even though I called them every day afterwards. read more

The scheduling system at their website was easy to use and worked fine. They were available the first day we wanted, which was only 2 days wait. The repairman knew immediately what was needed and did the job quickly at a reasonable price. This was a 5-star experience, no question. The repair was for a leaky clothes washing machine. read more

If you need Heating or cooling, installed perfectly at very reasonable prices, call Mich Tech One. Luckily, I did. I chose Brian and Jesse to be my Installers and I've never been so happy with any home service's purchase. It doesn't get any better than Mich Tech One. Punctual, Considerate and Professonal... Give them a call at 800 535 2552. read more

I would give them less than 1, probably a score of -5, I have been waiting to have my dishwasher fixed for 2 days. 2 scheduled 4 hour blocks , and NOTHING , NO PHONE CALL or anything . I don't Hv time to just sit around and wait fir nothing! The most UNPROFESSIONAL COMPANY EVER!!!!! read more

Can't seem to schedule correctly, or keep an appointment Called to schedule an appointment to replace a part on my dishwasher. They told me they needed to order a part and they would call me back. A week or so later they called and told me they could schedule for an appointment window 2-6, 3-7, or 4-8 tomorrow. I told them I was not available that day, so they scheduled me for the following Wednesday. The next day I got a call from their repair technician telling me he was in my area and would be at my house soon. I told him I was not available that day, and that I had not scheduled my appointment for today but for the following Wednesday. Apparently they were not able to properly schedule my appointment correctly. Due to this scheduling mix-up I called them the Wednesday of my appointment to confirm my 10-2 appointment time. After being put on hold several times I received confirmation of my scheduled time. I was told verbally that because of the quick nature of my repair, I would probably be the first person visited, so to expect them between 10 and 11 am. I ended up leaving work to make it home for my appointment window and waited for the repair person. When 2:15 came along and no one called or showed up I called to check in on the status. I was told that they were running a bit behind, and they would be there by 3pm. At 5pm when I had gotten no phone call and no one showed up I called again, and was told that they were behind and it would probably be 2 more hours. Finally at 10:20 PM the service technician finally arrived to replace the part. The technician was reasonable enough, but for a company to first tell you that the technician would most likely be there between 10 am and 11 am, but show up 12 hours later is unacceptable. Even if you consider their 4 hour window for the visit, 8 hours late is disgraceful. If the company can't maintain appointments they should let the customers know. Very unprofessional! read more

I had my gas stove repaired for two separate issues. Both times the company quickly scheduled, and the men came out and did the repairs quickly and thoroughly. The stove is in great shape at 22 yrs old. Worth replacing an ignitor and Mich Tech is affordable. (I'm in MI not in CA. Not sure why posting as such.) read more

Best service we ever received from an appliance repair company. I called on a Wednesday, he came on a Thursday, at the beginning of the time window, and they called before he came, whiich is a big thing when you are hard of hearing and cannot always hear someone at the door. The technician , Dan , was wonderful, explained the problem and gave pointers on how to avoid future recurrances of the problem, while he was fixing our refrigerator. I certainly hope DTE sends him again, should we ever have another appliance problem. So nice for retired folks. Thank you. S. Turner read more

ABSOLUTE WORST SERVICE I have ever received. It is hit or miss. Very UNRESPONSIVE and UNCARING about your situation. Unless you get one of their primo technicians you are out of luck. I had a really good technician ONCE but the other 3 times have been a NIGHTMARE. Most don't know what they are doing and they are UNRESPONSIVE and UNRELIABLE. I AM NOT SURE WHERE THE GOOD REVIEWS CAME FROM (maybe an inside source?) or MAYBE THOSE PEOPLE JUST GOT LUCKY AND GOT THE 1 GOOD TECHNICIAN WHO THEY EMPLOY. I will NEVER use MichTech again. read more

Scheduled appointment! Did not call! Never called back. I have kids in my home with no furnace.

I would give them less than one star if I could. I called and scheduled an appointment for a checkup and cleaning over a month prior to the appointment due to my family's busy schedule. The day of when the appointment was supposed to be, no one shows up. I call the office and was told they didn't have my appointment and couldn't do anything for me that day and didn't really seem to care they messed up. They made it seem like it was my issue that I couldn't do the appointment the next day. It seemed like they didn't even care they made a mistake. They didn't even take my number and try to correct the issue. As a small business owner myself, if I would have made a error I would do anything I could to try and move .things around to try and fit the customer in. read more

Child lock was stuck on dishwasher, not allowing us to use it, despite following directions to shut it off. Mich Tech 1 came out on Wednesday after a Tuesday call (my husband had made an appointment with someone else for a whole week out!). They called before the technician arrived to say he was on his way and were well within the 4 hour window. When the technician arrived, lo and behold, the dishwasher started right up. He tried it several times and it appears to be in working order. The $50.00 service call charged is good for 30 days, so if the DW acts up again within the next few days or weeks, they won't charge us to come look at it again :- ) Great service, very polite technician. Will definitely use them again. read more

Mich Tech One Review If you're considering having them install or repair a furnace, you may want to read this before you call them. This review is for the store at the Willis and the Belleville address; they are one in the same business. I had them install a 90% efficient Bryant Furnace in my home. When it was sold to me, the purchase included a "first two years Mich Tech maintenance agreement" and a "two to ten year Bryant extended warranty". One of the reasons I purchased this furnace was that it would cost me less over the long run and should be basically automatic once the settings were put into the interface. The first winter we thought the humidity was low in the house, but since our furnace had a humidifier, we thought it was doing the job it should be doing since it should be automatic. I'd never before had a furnace with a humidifier, I didn't know what to expect or what sounds I should hear when it was in operation. Again the next winter, we felt the humidity was very dry. I called Mich Tech and they sent out a repairman. He discovered the humidifier had not been wired into the furnace correctly and it wasn't working. Mind you, by now, three technicians had been out and looked over the furnace and air conditioning system under the maintenance contract. Obviously none of them had bothered to check the humidifier and its operation. Finally the humidifier was working. After changing the thermostat a couple of times, they upgraded me to another more sophisticated thermostat/interface. Five years later they replaced the blower motor. Seven years later they replaced the inducer motor. Eight years later the interface/thermostat starting showing me system malfunction indications. They changed the main circuit board, then changed the limit switch. After these fixes were tried with no success, I was told the problem was not enough air flow. They had me leave the fan running all the time saying that would fix the problem. When all these things were tried, again with no success, they sent out another tech and he claimed the heat exchanger was clogged with sawdust. So far, all of this had been covered under the extended warranty I purchased. At this point I was told this clogged heat exchanger was a maintenance problem and I would have to pay to get it fixed. I claimed that the described problem couldn't be correct. After having discussions with the technician, he said he would have it fixed if I paid them $150.00; they would get the parts under the warranty. At that time, I asked what would happen if that didn't fix the problem. The tech stated they would have Bryant send someone out to look at the unit. Later the heat exchanger was removed, there was nothing blocking the flow of air around the heat exchanger. The old heat exchanger was as clean as the new heat exchanger that was brought in to be installed. When this failed to solve the system malfunction problem, I asked Brian for my $150.00 back since the changing of the heat exchanger wasn't needed or necessary. He told me, "I don't know what kind of a deal that was made with my technician". Basically meaning, I'm not giving you your money back despite the fact that all the work done on the exchanger was for no reason. They finally did ask Bryant to send out a Bryant technician to solve the problem. While the Bryant technician was looking over the system, he mentioned a number of potential problem areas he saw that related to the installation of the furnace. One of the intake or exhaust pipes was facing the wrong way, an air conditioning line, was run parallel and clamped to a household pipe, the humidifier was installed in the wrong location and possibly some ducting work should have been done to aid the air flow. Keep in mind, during all these problems, I had to make time in my schedule for the tech to assess the problem, and then make time for him to repair the problem when the part came in. Are you sure you want them to repair or install heating and air conditioning for you? read more

This was my first time dealing with this company but never again. I scheduled my appointment with DTE. An hour before the appointment time the company tried to get me to reschedule. I really needed my dryer fixed so I told them it was ok if they had to come after 9:00p.m. I would be at home. The repair man showed up at 7:30 to my surprise but he was rude. He turned the dryer on and let it run. He then took the top off. He told us we had possibly had a fire but he would order the part and the part should be in on Wednesday. I called Wednesday (notice I said I called) no one answered. I then called back on Thursday for them to tell me that they reported that we had a fire and DTE was refusing to fix it. Wow I was thinking the part was on order all this time. I asked why if he knew this information on Tuesday he didn't call me. His reply was sorry but I didn't and I didn't come to work on Wednesday. I am still wondering how long would I have been thinking the part was on order if I had not have called. When I spoke back to DTE they told me they had no notes in the computer regarding my address. I told my husband when we didn't reschedule so he could leave work early we were not going to get our dryer fixed by this company.Needless to say it is still broken. read more

I can NOT give this company any stars. I only gave a one star because I had to!! The service guy was rude and disrespectful on both visits, Anthony. First visit he was much later than the time block that was given and he said I needed a part and he fixed the other part by blowing on it. Hum. A lady from the company called and said they needed the model number, that the service guy didn't write it down. I am not sure why because he wrote it on the invoice but two of us got down on the floor, took a picture of the information and gave it to the girl from the company that called. They called and made a second appointment to come out. Once again it was Anthony.When I went out to check on him had the whole top of the stove sitting on the throw carpet on the kitchen floor. When I asked how it was going he wouldn't give me a answer. So I repeated myself a couple of times and he wouldn't answer me so finally I said "Did you put the part in." He started arguing with me and asked why I was giving him a hard time. Again I asked if he put the part in and finally he said NO because I had called in the wrong model number it was the wrong part but it didn't need it because he fixed it. I asked him why on his first visit did he say it needed a part? He kept saying "Lady I don't know why your giving me a hard time. I asked him to leave and on his way out of the door he said F___ you!. I called Mich Tech and spoke with the lady there who seemed to be very nice. The owner/manager called and he kept interrupting me. He said that he has never had a problem with this Anthony and didn't believe he said F___ you and he rung up on me. I will never have this company back again!!!! read more