The service for my friend dad's was on 6/23/2024 12:30-3 pm . Traditional Buddhists monks chanting ritual was held . At the end of each row of seats had a box of tissues as well as personalized tissues in the front desk for mourners. My friend had refreshments and light snacks such as sandwiches, pastries and fruits set up at the front hallway for guest to enjoy. My friend also had some coolers filled with additional drinks outside by the bench , due to the facility does not allow the coolers indoors. Each of the staff I encountered were friendly , they help with refilling water and keeping the area tidy . Cherokee Memorial also has a reception hall to rent and offers Free Grief support. read more

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Unprofessional, didn't know what they were doing and charge way too much. then ask him a question they don't know anything.

My grandmother was unfortunately in their care for over two months because Caroline was unable to do her job. We were waiting for an international flight that she never reserved and it took me reserving her flight and reaching out to sfo after being sick and tired of Caroline's lies for me to wait. Unacceptable, unprofessional, taking advantage of the grieving families. If you've dealt with them than I hope you reported them to funeral board of directors. I've attached screenshots of communication with them. Please look somewhere else if you're sending your loved ones internationally, or prepare to book your own flights as soon as possible. Do not trust a word they say. read more

Very clean place and very accommodating. Staffs are very helpful and does not force you to buy their extra services.

The experience started out as good as can be expected for the circumstances. Their services were reasonably priced. We were called a week later and were told they made an error in pricing and needed additional funding and that our family member would not be cremated until it was paid. Almost another weeks goes by and we still had not heard anything about picking up our family member so we had to call them to find out...We called you on the 14th...mind you they have an additional fee if you do not pick up your family member within a month. We received no messages..maybe try calling more than once...completely unacceptable customer service when a family is in mourning. Will not use again. read more

Cherokee Memorial Funeral looks beautiful but lack of accommodations. It sucks to have a loved one buried in a place that only care the look of the place. I wish Cherokee Memorial have change of heart with gravesite. No loved one deserve just one vase of flower. Family should be given chances to make their loved one gravesite as beautiful they want. Its painful to see gravesite looking lonely as it is and limits on flower. Cherokee gravesite looks dark and full of loneliness. I seen many gravesite grass well taken care and beautiful gravesite decorated by family left behind. Beautiful place as a park but not for burial, you dont even notice there are loved ones buried under due to all the restrictions of the gravesite. Gravesite should be full of dedication and a place to show love. Im disappointed the love of my life is buried in this place. read more

Dealing with Mel was one of the WORST experiences my family has ever had to deal with during this horrible time. to go as far as saying my mother in-law was just selfish not wanting to attend our first meeting (mind you, it was also the day her husband passed away) was just downright disgusting. We were extremely upset and my wife was so distraught that we were being treated with so much disrespect, all because Mel made several mistakes and didn't want to get into trouble with management (something you don't say to customers) and trying to blame us, when we showed him email proof of his mistakes, he starts yelling at us and rips the contract out of my wife's hands, mumbles some Spanish curse words (which we recorded) and storms out saying the manager Tori refuses to talk to us (she was never notified till the receptionist told her) Very upset at how we were treated, and with all the family we have buried and plots we have already purchased, you would think we would get a little more sympathy and care, but Mel's outburst and degrading comments left a very bad taste in our mouths. read more

I feel this is the premier cemetery and funeral home in the area. I have many family members interred here. The grounds are well-kept and the employees are helpful and friendly. They are constantly expanding their facilities. read more

I have no idea where to start. My father passed away 16 days ago. Actually let me start here: What I did know was that I did NOT want my father buried in the cemetery behind the hospital. Seriously. Why is a cemetery located kiddie corner from a hospital parking lot?! On Harding Way?! It was soul crushing to see it everyday. But this is not a knock on St. Joes. The doctors and nurses provided excellent care and did everything they could and gave us precious bonus days with Dad. Anyway, back to Cherokee... I had been to Cherokee in the past for a service, and all I knew was that the grounds were in a lovely and quiet park-like setting that seemed it would be a comfort for regular visits. We called Cherokee on Day 2. For the past 14 days, our Arrangement Counselor, Mel Garza became part of our family. Words cannot express the meticulous level of patience, detail and support he provided to us during this time. His empathy and respect for our family's culture and traditions was perfect. He responded to emails within a minute at any given time of the day - even on his day off! He was fantastic with our family and friends. He was completely transparent regarding costs and options. He let us know what to expect and when, gave us just in-time tips prior and during the services of things we would never think of. He was such a cool dude and made us feel such at ease that it felt like my sister and I were hanging out with an old friend while planning our dad's services. Together we pulled of a large Catholic funeral mass, in complement with Ghanaian funeral traditions. He was our Olivia Pope. Everything was handled. My Dad would have liked him. read more

This company lacks respect and communication. There were so many miscommunications when trying to plan for my grandmother's funeral. The staff here is also very insensitive to cultural differences. Management should definitely offer a class on that to their employees. If you want things to flow smoothly and work with competent respectful individuals, avoid this place. read more

We worked with Mel. Long story short he made mistakes in scheduling our services after he had already confirmed our schedule. We went ahead and continued planning the funeral for my father relying on the fact that he had already CONFIRMED the times were correct. Two days later, he called me to say it wasn't going to work out. We had already printed the announcements, made the funeral programs, booked the reception hall and caterer. This time change made us lose our caterer and reception hall and we waisted money on all the programs we had printed for the funeral services. Well, today my brother, Sister, and mother met with him to finalize everything and to express their dissatisfaction with the mistakes Mel made seeking for an apology. Mel claimed he did nothing wrong and then became verbally abusive to my family. He insulted every member of my family including my mother saying she was too selfish to come in to meet with him during our first meeting this past Monday (which was the day my father passed away in our home). How can you treat a grieving family that way?? We asked multiple times to speak with the manager and he refused to go and get her and took the contract away from my family and told us he didn't have time for us anymore, that he didn't want to work with us anymore, and to come back another day. My brother had to go to the receptionist to get the manager Tori. When she did go out to meet with my family all she could say was that she could understand if we didn't want services through them anymore. But it's too late now, the funeral is in 2 days and that's all you can say and do for us after my family was yelled at and insulted?? Shame on you and your company for putting a hurting family through this! We are spreading the word to everyone we know NOT TO COME HERE! No grieving family should be put through all this. Do not come Here. Stay away. If I could give -0 stars I would. read more

Great service if you enjoy the ambience of a mega church along with the sales technique of a guy selling ad space in the phone book and the incompetence of Goofy running the large hadron collider. My brother and I had a viewing for my father here. We live out of town so a family member came in initially to make arrangements. 1. We came a few days later to talk to "Tori" who seems to be the lead salesperson (I know they don't call themselves salespeople but that is what they are). She wasn't available so they sent in a very tanned gentlemen with a gold bracelet and a lot of gel in his hair, to help us. Clearly his employment at each used car lot in the area had run its course. We asked him to give us a price on the services that had been arranged. He gave us a rate that was 40% less than what "Tori" told our relatives. He had some pretty shaky arithmetic. We wanted to write a check for that amount but he said he needed to talk to Tori first. Needless to say we didn't get the rate he quoted. 2. On the day of the viewing my brother and I asked if we needed to sign the cremation form. They said there was nothing to sign. Two days later we got a call saying that we had to sign something and that we should have done it the day of the viewing. So the next day we drove the 350 mile round trip to sign as they made it clear that there would be a storage fee if he wasn't cremated soon. We also reminded them to send the death certificates to our address. 3. Two weeks later we got a call from the relative who made the initial arrangements to tell us that the death certificates were sent to her. Now, if you know anything about death certificate you know that they are used for a bunch of legal stuff like transferring bank accounts, deeds, titles and other assets so you want them to end up in the hands of the people who are the trustees of the deceased. Another clue for them would have been the fact that WE had to sign the papers and WE paid for services and WE told them not to send them to anyone else. The other thing that is interesting is that they became much less helpful after the check cleared. Do not use their services unless you measure value in the frequency of insincere condolences they dole out. read more

I had arranged a pre-plan at Cherokee for my elderly mom, and when the time came in June 2017, they handled everything superbly. The memorial service in their new Vineyard Chapel was as good as it can get, augmented nicely by the chapel's state-of-the-art audio/video resources. My director, Ms. Lisa Tran, went out of her way to accommodate numerous unique details that I wanted; in each case ensuring that my wishes were fully met with 5-star efficiency and courtesy. It was perfect in every regard. In retrospect, a major part of such success was the pre-plan, obtained at Cherokee two years prior. When Mom suddenly passed away in the hospital, there was nothing we had to do; Cherokee took care of it all. I was placed in contact with my director and all that was needed was to schedule the memorial and select the details. So, for anyone reading this, if you have an elderly parent that will some day require you to take on the burden of passing/funeral/burial/memorial/etc., do yourself a favor and get a pre-plan now. It was by far one of my better decisions, followed closely behind by my choice of Cherokee. read more

Patient and sensitive staff from the office to the grounds workers. Couldn't have asked for better service or more caring people during such a difficult time. read more

My father passed away unexpectantly on a Sunday morning; living in So California I googled funeral homes and was lucky to find Cherokee Memorial. On a Monday mornng the funeral home answered the phone at at 4am and was not only sympathetic but made sure that someone would be available to accomadate us when we arrived. They handled everything we requested beautifully and professionally. I can't thank Cherokee Memorial enough. read more

The director Bradley who handled my father's services was extremely kind and helpful through the process, EXCEPT I was NOT advised when I purchased 2 death certificates one would be retained by the funeral home for their business purposes, and I should get it back at a later date. I contact them and am told I may not get it back at all, if the insurance company retains it. I purchased 2 copies because my family needed to take care our business, and I feel like this a horrible thing to do to a family who has already lost a loved one. I was not offered compensation for the $21 certificate, and the office manager Patty never offered to replace it. "That's just how it's done" was the response given. She was very unfeeling and acted as if she could care less I paid for something I did NOT get.. read more

It was really tough on our family when we had to prepare the funeral aggrangement for our beloved aunt who recently passed away. We were lucky to get the help of Lisa Tran who worked with us from the start to the end to make sure we were able to give a proper farewell. Lisa was super helpful and professional. Best thing about Lisa is that she listens! The venue was amazing. Very modern. Parking was great for our guests and the private room for the family is very important since it allowed our family some private space while we were coping with the whole process. Thanks Lisa again! read more

I used the services of this business during this difficult time with my family. This company took a burden off my family and and took care of the details. The professional service from Mike and Lisa was outstanding. The vineyard chapel is a beautiful facility and I highly recommend it for a service. read more

My father passed unexpectedly we have a family plot and a space for him that has been there for over 60 years ,I called and I got different quotes each time I called for information I finally asked for an email with the fees.I do not understand not being able to make an appointment .I went in and dealt with Linda who was not the lady I originally had been talking to over the phone But again I cant make an appointment . Linda unfortunately did not have a kind demeanor and immediately bit my head off she clearly needs to retire. Such rude behavior! she did apologize and blamed that she was not familiar with my file. I guess she needs to study up to be professional....Again I was not able to make an appointment to see the lady I had been talking to. I excused myself and left .Having traveled a long way and having my fathers ashes to turn over to them, by the way this place wanted to charge me $1798.00 for cremation which is $1000.00 more than having a place in Stockton take care of it .anyway I went for a coffee came back and waited another hour for someone else to help me. If my family did not already have the plot for him to be placed next to his mother and brother and now his father . I would have just held onto his ashes and bought a handsome Urn for him. This place is beautiful however my experience was unfortunate. read more

It is emotionally distressing when a loved one dies, but even more so when the funeral home allows an unauthorized 3rd party to make decisions about the service that override the legal health directive agent. Cherokee has caused me great emotional distress by committing this transgression. I am very sad and angry that Cherokee allowed this to happen! read more

Ugh, where to start... December 19, 2017, was the worst day of my life. I gave birth to my son and sadly, he passed away. My husband's father is buried at Cherokee so we felt it fitting for our son to be buried next to him. Our family had already purchased the two plots next to my father in law several years ago. At first, we were told the expenses were fully covered and we were not to pay any money. Fast forward to the day before the funeral, we get a call that my doctor needs to sign the death certificate in order for them to dig the grave. They told me they needed the permit by 12 pm tomorrow in order for the services to continue. I called my doctors office and the issue was quickly fixed. We get another call the day of the funeral, they need another signature from the doctor. Okay, I called them again and it was quickly fixed. We live an hour and 30 minutes from the memorial park And the funeral was set for 1 pm. At 1130 am, we get another call from the funeral home saying they got the permit, but were unable to dig the grave due to the last minute time constraint. So on top of having to grieve my ONLY child, I had to deal with that? It was resolved due to a very strong Italian grandmother... Fast forward three weeks, we thought we could actually start healing from this horrific trauma. NOPE! The funeral home decides they want to charge $4,000 for the burial and headstone?!?! For a baby??!! If I would have known that, I probably would have chosen the cremation route. This is so wrong!!! On so many levels!!! And I read a review on yelp, on the memorial park profile, that they provided a burial for a child for only $2000? At this point, I don't know what to do. I want this all to be over so I can grieve my son. I want other parents to know what happened to us, a young grieving married couple who had to go through these unnecessary stresses of burying a child! Please do your research on pricing! read more

My 10yr old daughter passed away unexpectedly. This is the only funeral home that covered all the cremation and funeral cost for less than $2000 and has been sympathetic and very professional with our grieving family. We were helped by Bryon and he kept his word of helping us afford the cost and yet giving our daughter a good and beautiful memorial. This funeral is not just cost efficient and profession but also very honest, they sent us a refund check more than ones after the Coroner's office waived their fee. They didn't have to do this for there's no way we could have known but they refunded us every single penny that was not spent or fees that were waived from the original quote we got. They are very accommodating, we could not ask for a better funeral home and staff. The chapel is beautiful and so as the actual cemetery, staffs are professional and honest. This is a one stop place, they took care of everything we need and more. Highly recommended. Thank you so much! read more