They sent out an incompetent person who didn't measure the coverage of the windows properly. She didn't write down our names or emails properly so our order was in limbo. We sent them a check for half in April after we accepted the estimate but when we called to check on the order in June she claimed we never sent the money. She finally tracked it down and ordered the blinds. Subsequently we found out that the rep who was "taking care" of out order was no longer with the company. When we called in July they found our unlabeled and incorrect order and put up the blinds in haste. We have reached out twice to get some type of remedy but have been ignored. Highly recommend that you not order anything from this business. read more

In October of 2022 after going for years with no window covering on a 4' x 8' bow window that let the heat in during the summer and the cold in during the winter, following the advice and recommendation of the shop owner, I ordered and received a Graber Lightweaves roller solar blind. I opted to upgrade to the remotely controlled motorized model powered wirelessly by Somfy. The staff selected a complimentary fabric for the blind based on photographs of my great room's decor. The blind quickly became one of the best improvements I've ever made to my house. No more cold weather draft and no more direct sunshine causing overheating of my TV room in the warm months, and speaking of which, no more glare on the TV screen! After four years I am still happy with my purchase and for the assistance of the shop staff. I should also mention that I live 20 hours away from the shop and that all of our transaction was done by phone and email. The blind was drop shipped directly to my house. Thomas B. read more

Doug (the owner) insulted my wife to the point of me having to yell at him and kick him out of our house. I had to take the curtains down as they were about to rip out of the wall. We had some challenges initially the first time he came. He made it very clear he didn't want to help us - not returning calls when promised, not showing up to scheduled appointments, etc. I've never been treated this poorly by a local business...ever! read more

One of worst customer service experiences ever. After spending a lot of money, they botched up the installation. I have spent 18 months trying to get them to fix this. Doug (the owner) is rude and uninterested once he has your money. Literally told me "find someone else to fix this". Do not spend your money here. You will be disappointed read more

I called to find out if they repair blinds in home. I was told yes and to send pictures of the blind to them. I received a quote and told that the person who repairs blinds would call me to schedule an appointment. I received no call for weeks and so I reached out repeatedly to try to connect with her. The last and final call I spoke to the shockingly rude owner whom I had spoken to the week before. He seemed very angry that I had called again berating me on the phone. Then out of the blue he said he'd schedule the appointment himself. Why didn't he do that the week before? I found a different company that was (gasp) actually friendly and gave my business to them. Don't be fooled by this businesses' claim they're a family owned friendly business. The owner is rude and a jerk. Take your business elsewhere! read more

Walked passed this business and saw a disgraceful sign down playing the pandemic we are currently facing as a community and globally. Update business apologizes: To My Community, I am extremely sorry for the sign on the Marquis. It was never my intention to down play the Pandemic, and certainly to not be insensitive to those who are losing their livelihood and more. My deepest sympathy to those affected. My thoughts at the time were around the flu, and the mass hysteria around the shortage of toilet paper. I was not thoughtful of how this can be a financial disaster for many people and their families, and or what they could lose. Once again, i apologize for being insensitive and not seeing the big picture. I was wrong. I deeply regret my flu comment on our Marquis and telling people to relax. I wish everyone the best outcome, and a speedy recover to those affected in every aspect. Our economy as well. Sincerely, Doug Kershner President of CCSD read more

Cherry Creek Shade & Drapery - Disgusting, and shameful to downplay what is happening globally - Shades & Blinds Near Me - Denver, Colorado

When the cord broke on my 20+ year old blind, I took it to Cherry Creek Shade & Drapery for a replacement. They were friendly and welcoming from the get go (so were the resident pups!) and repaired my shade quickly and at a reasonable price, and now it's as good as new. read more

The folks at Cherry Creek Shade and Drapery have always been more than helpful when I have a need. Recently I stopped in to just ask to see some color swatches for a Graber shade that I was contemplating at a property out of state. Kelcy was great. She was so helpful and took the time to help me make a decision with her expert design advice. I really appreciate that, and cannot wait to have them help me with my design needs here in town. Cherry Creek Shade and Drapery is a long standing Denver company that I trust. read more

This place was a God send! For the last few weeks, I have tried finding a company that could take care of some minor string work that needed to be done on two blinds. They not only took care of it immediately, but with NO charge!! I would absolutely go back to this place for any shade or drapery problems that I might need in the future! read more

It's been over 2 years and your blinds are workin' just fine. The passage of time has dulled the frustration of years past, and I love me my electroniic shades. So CCS&D, I'm acknowledging that you (finally) did good work, and I want you to know how much I appreciate it. The lesson? Everyone makes mistakes, and everyone deserves a second (or third or fourth) chance . read more

Save yourself the trouble and avoid this company. They made an appointment with me for an in-home consultation and never showed up. When I called, I got very lame excuses. I'm so glad this happened before we got involved with them or gave them money. Apparently they don't need the business and don't seem to care. read more

I did business with this company years ago and the service was flawless. Great product and great customer service. Everything has changed in 2018. My sales person Kelcy was completely unprofessional and unreliable. I started a simple order for 3 drapes in June. It is now October and I can't even get a reply to my messages begging for an install date. I am completely frustrated and wish I had never started this project with them. Horrible service and company:(:( read more

Doug, an installer for Cherry Creek Shade & Drapery in Denver, went out of his way to help me when I needed replacements clips for plantation shutters. He contacted the company which made the shutters, and he ordered the clips. A few days later, when he called to tell me the clips had come in, he surprised me by saying there was "no charge". I had expected, at the minimum, to pay for the clips and for postage! Thank you, Doug read more

Eleven years ago CCS&D installed window coverings throughout our home and the job went perfectly. Recently, I reached out to Kelcy to have a few more blinds installed. She came to look, sent me an estimate and took a deposit for half of the total cost. That was 9/29. Since then I've been unable to get a straight answer about what's happening with the blinds. I finally asked for a refund because I lost trust in this company and have been given the runaround repeatedly. I know that things don't always go smoothly, and I can be patient and understanding to a point, but this is completely unacceptable. As of today, Kelcy still has my $1000 deposit and I have no idea how I'm going to get it back. read more

I just want to thank everyone at Cherry Creek Shade for such a great experience with our shutters and draperies. Kelsey is a true professional and her design knowledge and attention to detail really helped pull our home together. Doug did a fantastic job with the installation and we just love the motorized shades! Fabulous! I would highly recommend calling this company if you are in need of window coverings or design work. Top notch! read more

We worked with Cherry Creek Shade & Drapery this past June. We moved into a new home and needed all new window treatments throughout. I was impressed with Kelcey during our initial consultation. She came up with lots of helpful input and creative suggestions for each room. Her and her team were patient while I spent time deciding and seemed to understand the importance of these long-term decisions. Each window/door was meticulously measured and all treatments were carefully installed. I am very pleased with the quality of fabric and design for each window/door. I know I will love them for many years! I will definitely recommend Cherry Creek Shade & Drapery to my friends and family! read more

It is a pleasure dealing with Doug and his staff at Cherry Creek Shade and Drapery. They are friendly, knowledgeable, professional and reliable. I highly recommend them. read more

For a long established company in Denver, I was shocked at the unethical practices. They gave me a bid about 10 days later, but would not give me the shipping cost. On closer inspection, their bid was grossly in error. They never returned my emails to give an explanation. Their bid appeared to be competitive, but on closer inspection, they were at least $800.00 more on the same Hunter Douglas cellular shade. If you want to pay a whole lot more, then by all means, order from them. read more

I support local businesses, so I took some cushions to this store (just a few blocks from our home in CCN) to be recovered. After 2 months of visits to the store, phone calls and broken promises, I recovered the cushions just as I had left them. I needed to make several additional visits and phone calls to retrieve a color swatch I had left for fabric selection. Someone named Brianna was supposed to have handled my work, but she did nothing. If they didn't want my business, why didn't they just tell me. I will never do business with this store, again, and I do not recommend the store or Brianna. I contacted Sara's Upholstery, and they picked up and delivered, and recovered the cushions in just two weeks. Great work at a very reasonable rate. I highly recommend Sara's Upholstery. read more

We have been customers of Cherry Creek Shade & Drapery for more than 15 years, and have purchased drapes, shades, and shutters from them. We remain loyal customers because Kelsey and Doug are exceptionally helpful, reliable, responsive, timely, honest, and easy to work with. They are experts in their field and have helped us select beautiful window coverings that last for years. Their design and installation services are superb. Best of all, their products and services are reasonably priced. We recommend them wholeheartedly! read more

I ordered some drapery rods from them. The rods are not a custom made item.They were not going to work, so I called and they said they were not returnable and that they were a custom item. The 2 rods cost me 425$! In fact I was able to order directly from Kirsch for 100$ a rod and it is exactly the same rod. Kirsch has a full money back guarantee. I will yell at the rooftops re this business, that I forsee will go away due to their terrible customer service. I should add that I received no decorating advice from them. I went in to the store with my dimensions!!! read more

The passage of time has made us so happy with this company that we keep coming back! Our experience so far spans about 8 years! From the first in home consultations re best sun-blocking shades, to carful measurement of very tall windows, to help with upholstery fabric choices to designing lovely wooden shutters. . . . excellent all the way! What a pleasure to work with a locally owned company dedicated to making it right and making it beautiful! read more

I used these folks 4 years ago to put in shades and blinds and was very happy with the work and service. However, they have totally nose-dived since then. Really, just rotten customer service and crummy attitudes. After a flood in our home we needed to submit replacement estimates to insurance prior to purchasing new blinds/shades. I left several messages about the project with no return call, finally got a return call from a very unhelpful Doug (the owner), left more follow up messages, finally got a return call from a very unhelpful Kelsey who promised to send what I was needing (she didn't), finally left a message literally BEGGING for help- no response. I've never worked so hard to give someone business in my life. After 3 weeks of failed attempts I called Guirys. Literally 8 minutes after I hung up with the person at Guirys she had my original order emailed to me from Hunter Douglas and I submitted it to insurance. Less than 2 days later my replacement order was placed. The speed with which Guiry's was able to respond shows that Cherry Creek Shade and Drapery did not even bother trying to get the info I needed. What is the point of supporting small business in an economic downturn when they act like such jerks? Do yourself a favor and skip the headache of this company. They might have been good once but are just a PIA now. read more

I went in to have a shade repaired. They could not have been nicer. Provided me with spare parts at no cost. Tell him very pleased with the service here. read more

I have now been waiting 15 weeks for shades that were promised in 4-6 weeks. They keep making excuses why they are not done. I used them because they were convenient and the promised turn around was 4-6 weeks even though they were the most expensive. I am very disappointed and will never use them again or recommend them. read more

Initially, I wasn't impressed with CCAD. I had a designer come out to go over ideas for my daughters room, and despite a phone consult describing what I was looking, I felt she was unprepared and not that motivated. So I went elsewhere. We've since had every window treatment updated by "elsewhere". One of those treatments was a set of drapes. Four months later we wanted to change those drapes into 3 roman shades (plenty of fabric). They would not even entertain the idea of re-making the drapes, despite the fact that the drapes were brand new. Cherry Creek Shade and Drapery stepped in, were more than happy to re-do our drapes, measured and installed for a very reasonable rate. They came out beautifully, match the other in the room and the install was seamless and perfectly done. I regret not using them from the beginning and wish I had more windows to cover. Highly recommend this local company. read more

We have worked with Cherry Creek shade & Drapery on several occasions. they have always done a beautiful job! the service and products are wonderful! I would highly recommend them! read more

Everyone at Cherry Creek Shade has been a delight to work with. A few months after installation of my blinds, I broke one. They came right out the next day and repaired it with a smile. I love our blinds and the service is always excellent. read more