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    Cheryl Spence - Jupiter Real Estate Group

    4.9 (46 reviews)
    Open 9:00 am - 7:00 pm

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    Thank you so much for your trust Michelle, and for the kind review!

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    Page 1 of 2

    Ask the Community - Cheryl Spence - Jupiter Real Estate Group

    Review Highlights - Cheryl Spence - Jupiter Real Estate Group

    It took a while since we are very picky and the Marin market was very expensive for us coming from the east bay.

    Mentioned in 12 reviews

    Read more highlights

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    Own Marin

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    Working with Whitney Potter at Own Marin was an outstanding experience. If you are looking for the…read morea top Marin County real estate agent, Whitney should absolutely be on your list. Whitney came highly recommended by a friend, and after meeting with multiple Realtors while deciding who to work with, we ultimately chose him--and we're so glad we did. From the very beginning, he demonstrated deep expertise in the Marin County real estate market and a clear strategy for selling my parents' home in Mill Valley. He guided us through pricing, preparation, and timing with thoughtful advice that made the entire process smooth and successful. We also used the concierge service offered by Own Marin, which was incredibly helpful. It made it easy to cover the upfront costs for additional work and improvements that helped the property stand out before going to market. What really sets Whitney apart is his responsiveness, professionalism, and attention to detail. He kept us informed every step of the way, handled every challenge calmly and efficiently, and made what can be a stressful process feel organized and manageable. His knowledge of Mill Valley real estate and the broader Marin County housing market, along with his marketing strategy and strong network, clearly helped attract serious buyers and achieve a fantastic outcome. If you're searching for a top Marin County Realtor and someone you can truly trust to guide you through selling a home in Marin, we highly recommend Whitney Potter. Whitney and the team at Own Marin exceeded our expectations, and we're incredibly grateful for his expertise and dedication.

    Our family had a fabulous and very successful experience selling my mother-in-law's house through…read moreBarr Haney, a Marin County realtor from Own Marin. We contacted them several months ahead of our target date for selling and their team was very helpful and supportive in guiding us through the inspections as well as in deciding what updates my wife's family's home of over 60 years needed to attract potential buyers. The photos and videos of the property were outstanding and the staging was beautiful. Ultimately the property sold a week after listing for 25% over the asking price with 7 offers. We were amazed and very appreciative of the expertise Barr and the Own Marin team provided.

    Golden Gate Sotheby's International Realty

    Golden Gate Sotheby's International Realty

    (9 reviews)

    1400 Santa Lucia…read more 1. We were in the market for our first dream home. My wife and daughter first met Susan Kockos, License #: 01928141 at an open house in Pacifica where she was the hosting/listing agent for that house. We couldn't get this property because we got outbid by another buyer. We then moved onto a different property, 1400 Santa Lucia, San Bruno, CA 94066. 2. My wife and daughter went to the open house on a Sunday where she met Matt Ciganek DRE #01871937. He was the listing agent for this property. There were many people at the open house. My wife loved the weather in that area, how beautiful the home was, and the proximity of a park nearby. 3. Since we were very interested in this property, we informed Susan Kockos of our interest. Susan mentioned to me over the phone that she went to the open house and met with the listing agent Matt in person and chatted a bit. Fast forward on Nov 15th, we began to put in our offer. The property was listed for $1,195,000, I told Susan to help us submit the offer for $1.2 million. A couple of hours later she called me and said she spoke to the listing agent who told her our offer was $100,000 away from getting the house. I then counteroffered at $1.275 million. I didn't hear back from Susan and finally received a missed call from her at 2:50pm. When I called her back at 3:05pm, she mentioned to me that the cut off time for the last offer was at 3:00 pm but she will see what she can do if we have a higher offer. She convinced me that I will have to put a minimum of $1.32 million to get a chance with this house. I agreed, not thinking much since she told me we passed the deadline already. However, at 4:31pm Susan called me and said that our offer of $1.32 was accepted. She mentioned that there were 11 offers total and ours was the top 5. 4. After further consideration and within 90 mins of the acceptance, I texted Susan that we changed our mind and wanted to cancel the contract. My wife also tried to call her as well and spoke to her at 6:53pm, Susan told my wife that "this could get ugly and there will be consequences". We then emailed Susan our signed offer withdrawal letter and explained to her our situation. Susan replied at 7:06pm that she would forward the withdrawal email to the seller. The following day, Susan emailed us the official cancellation form. Which my wife and I signed and emailed back immediately at 10:25am on November 15th. 5. The following day, we received a text and email from Susan harassing and threatening us that we should have a lawyer ready. When I mentioned this to my close family and friends, everyone could not believe our own realtor would do this to us. We put our trust in Susan, that she would help us through this very big decision of our life. However instead, she just made things complicated and confusing. 6. Upon request, we finally received the sellers signed contract on November 20th at 10:16 am (5 days after our final offer) from Susan. At this time, the seller still did not provide us their signed release of contract cancellation. 7. I read the contract carefully and based on the contract that both the seller and buyers signed, Clause #29, Liquidated Damages, clearly states that "if Buyer fails to complete this purchase because of Buyer's default, seller shall retain, as liquidated damages, the deposit actually paid." Since we notified Susan the same evening when we wanted to cancel the contract, we did not give a deposit to the buyer. Therefore, no deposit was paid. 8. Clause #31, Arbitration of Dispute, Section E, states that "BY INITIALING IN THE SPACE BELOW YOU ARE GIVING UP YOUR JUDICIAL RIGHTS TO DISCOVERY AND APPEAL, UNLESS THOSE RIGHTS ARE SPECIFICALLY INCLUDED IN THE 'ARBITRATION OF DISPUTES' PROVISION." 9. In no way was Susan trying to help us cancel the contract. She did not even provide us with the sellers 'complete signature and she didn't seem to know our rights as her clients in this situation. 10. As of November 19th, Santa Lucia still showed active, available to any potential buyer on Zillow, Realtor.com and other home search engines. Therefore, we clearly did not cause any "Liquidated Damages." 11. I hope this letter will alert any potential buyers of our experience with Susan. This is not how first-time home buying experience should be. As of today, we still have not received the signed cancellation letter from the seller. However, I do see the house in pending status on Zillow already.

    I get more garbage ads from this company than any other real estate company. Will never use them…read moresimply for how much unsolicited spam mail they have sent

    Tamalpais Property Management

    Tamalpais Property Management

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    I had a wonderful experience with Tamalpais Management. Dee and Lee were incredibly helpful and…read moreprofessional. They found a wonderful tenant for me and were on top of every issue that came up during the rental period. Dee went above and beyond with her property project managing skills and handled a damaging water leak like a pro! She didn't hesitate to get between the contractor and the plumber and make the issue right without breaking the bank! She saved me money and head aches time and time again. I would highly recommend these wonderful people!

    I rarely write negative reviews, but I feel an obligation to share this experience so other…read morefamilies can make informed decisions. My parents, both 86 years old, were long-term tenants. My father has Alzheimer's and reached a point where it was no longer medically safe for him to live independently. Their move to assisted living was not a choice -- it was a medical necessity. Despite extensive communication and documentation explaining these circumstances, the property management response was rigid, transactional, and strikingly lacking in compassion. The situation was treated purely as a contractual inconvenience rather than a human crisis involving cognitive decline and elder care. They also levied a "leasing commission" - $5500! - to re-rent the immaculately kept house that took exactly one day for them to re-rent. What was most distressing was not just the financial posture taken, but the tone: repeated legalistic arguments with no acknowledgment of my father's condition, no empathy for an elderly couple in crisis, and no effort to handle the situation with basic humanity. If you are a tenant who expects empathy, discretion, or flexibility when life takes an unexpected and serious turn, I strongly encourage you to think carefully before working with this property management company.

    Cheryl Spence - Jupiter Real Estate Group - realestatesvcs - Updated July 2026

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