This place sucks. Do not recommend going there. Customer service does not exist in this…read moreestablishment. Everyone that works there is extremely rude. Waited 3 hour just for the lady to yell at us saying she can't help us that we need to schedule an appointment even though we completed all the forms online and just needed to drop off supporting documentation since the website said you have 45 days to drop off the documents they're requesting. If I could give them zero stars I would. Zero help and a waist of time.

This Social Security office is located conveniently off a main boulevatd and it is easy to access…read more The building is the first one on the street corner, and it has a separate parking lot. The office has 17 customer service stalls, but usually, only about 4 are operational since COVID. The pace for being seen is relatively good. The customer service is good, and they all seem interested in assisting you in completing whatever you came in the office for. For me, the mood of a government office is pretty somber, and it is hard to get past the feeling that most people are seriously stressed out when they come through the door. I will say that the first person you see is a security guard who offers you a grin when you offer her one. She seems very pleasant and eager to help people. This office is so much more peaceful than the offices in Norfolk and Virginia Beach. The citizens demonstrated a definite sense of entitlement in the way that they complained about everything from the seats to their wait time. I like the atmosphere in Portsmouth much better, I know that's a first, but it's true. I knocked off a star because I am back today because the representative forgot to submit one document that held up my form. She did complete it and give me a copy with a date time stamp so everything is dated properly, so I still think her laughter and smile in a government office on a hot afternoon before Labor Day weekend was awesome.

I went to City Hall to pay a bill and vote early. The lobby was clean and the staff were welcoming…read more Even the folks working at DMV were cheerful and had jokes about the weather. It is easy to park and come into city hall. The area around the building is always clean and tidy. Inside the building is clean and the floors are shining. I hope more Portsmouth citizens take advantage of visiting their City Hall. I found that the workers love to interact with people in person and it helps me explain what I am here for with visual clues. People are better than clicks on a computer. My visit was short but I accomplished everything I came in to do.

Caught Office of Permits and Inspections trying to ticket my car on October 31, 2025…read more Car had November 2025 tags and November 2025 State Inspection. Insurance card was in plain view, along with receipt from DMV for renewal of plates, acting as proof of renewal. Second time Permits and Inspections has tried to ticket this car, the first was for "LEAF LITTER" on the hood, car was licensed, inspected and insured at this time, as well. Proved the car ran and drove, when I drove away. Not the first problem I have had with this Office, they contine to target me due to my race, and gender

Dropped off 4 packages in July 31st and the tracking hasn't updated since then. Every time I go in…read morethe clerks just say "there's a problem at the plant" and refuse to help anymore. Absolutely abysmal.

This is a very tiny Post Office, smallest I've ever set foot in. Although it is small, it still has…read moreyour regular necessary postal items for sale such as packing tape, various sizes of envelopes, some gift wrap and the like. When I went to mail a package, there was only one postal worker so the line was long. I spent thirty minutes total in line. There was no real way to stay socially distanced from the five other customers, so if you prefer to be in a bigger ventilated room with proper distancing, I would recommend going to another postal location. They do have collection boxes outside for drop off mail. They do not offer pass port services here. They also have the standard sized card board boxes available here so you can take a box home with you, pack it and bring it back for shipment. They also accept international shipping, I'd recommend filling out the specific forms prior to avoid spending longer in the post office. Staff is very friendly and knowledgeable about their job, I will be back for my future post office needs.

Located in front of a church, this marker to Justin Holland remembers an important part of the…read morelocal history. Born here, Justin Holland moved on to be a part of the equal rights movement. The marker reads: Justin Holland was a 19th-century pioneer African American of the classical guitar, community leader, and abolitionist. Born in Norfolk County about 1819, he left for Massachusetts in 1833. There he took music lessons and learned to play the guitar. He moved to Cleveland, Ohio, in the 1840s, became a music teacher, and arranged several hundred pieces of music for the guitar. He also played an active role in the movement to secure equal rights for African Americans and attended the first National Negro Convention in Philadelphia in 1830. He died at his son's home in New Orleans on 24 Mar. 1887.

Came to the magistrate to get an An Emergency Custody Order (ECO) for my 17 year old son. In…read moreVirginia it's a legal mechanism allowing law enforcement to take a person into custody for up to 8 hours for a mandatory mental health evaluation if they pose a danger to themselves or others due to mental illness. He was finally able to get the help he needed thanks to them and he was not only diagnosed with Bipolar 1 but he also has high functioning autism, ADHD, and ODD. If it wasn't for the magistrate he would have never agreed to get checked out and things would still be bad. He is now on the path to recovery. Thank You So Much for your help! Without you, who knows what the outcome would have Been.

Went in for a marriage license. When we walk in the front door i greet the officer and ask, " is…read morethis where we apply for a marriage license?" He doesnt answer the question but abruptly asks me do I have a cell phone. Talk about poor people skills! But after dealing with the sentry staff everyone else was happy to assist. But first impressions go a long way.

Useless and a waste of Government money. They do not help anyone. Their favorite words are, "We…read morecan't, keep paying, someone will get back to you in 3 days". Child support program is not about the children. It is about how much money that they can extort from the non custodial parent with their horrible record keeping. They get the non custodial parent into the system quickly, but when you are paid in full, take their sweet time to release your intercepts, passport suspension etc. They don't care, because every dollar that they collect is matched for their coffers. Child support case workers are a bunch of lazy man haters.

I say "NO STARS", but it won't let me post w/o 1. I've never made a complaint before but this time…read moreI have to. Front desk staff is ALWAYS rude but I maintain my respect & professionalism making sure I always say good morning, etc. I had paperwork that I turned in "lost" so many times it's ridiculous. Even when i'm on the phone w/ a worker & they ask me to email a document, they say they received it, a few weeks later I received a letter saying they never did. One time a worker called me 4 months after I turned in something & told me she is new & found my application along w/ a bunch of others just sitting on my desk & it needed my signature, even though I know I signed it before because my copy had the signature. Recently a new lady was @ the window when I turned in documents & asked if I can get a copy of the application & have it stamped "Received" like they usually do & she gave me nothing but ATTITUDE, ROLLED HER EYES AT ME, STARTED SLAPPING MY PAPERS DOWN ON THE COUNTER WHILE SHE STAMPED & STAPLED & EVEN THREW IT IN THE INBOX ACROSS THE ROOM. Before I walked out I told her "I'm being respectful, so I really don't know what the issue is so you have a good day"!!!

Tax maps. TAX MAPS!! They have huge books with every property in the city for your to browse!…read more O.K., I know I'm tweeking out on nerdiness here but there are more people like me! I swear!! So I had to find property ownership of a vacant lot for my job - let's just say I am a contract manager. I called the city assessor and the sassy lady on the other end told me 'she couldn't look on the map for me that I needed to come look at the map.' Well, I was taken aback by her tone at the time but as my experience developed, so did my understanding of the sassy lady talk. She told me it was on the 4th floor and that they are open until 5. Parking is dumb at Chesapeake City Hall; the lot is like over to the left of the building and sort of behind it and - anyway it way it was dumb. So I walked into the shiny glass fortress and into the elevator. I mashed the #4 button and was dropped off on the 6th floor somehow (??). (If you go to this building, I highly recommend this mistake - the 6th floor lobby is drop. dead. gorgeous. It looks like James Bond's house if he was in the movie Minority Report.) I was intercepted by this lovely woman with long curly brown hair - she informed me that I was on the 6th floor which houses the mayor and the city manager's office. I explained that I had mashed the button for the 4th floor but somehow ended there - she said "was it the other one? It's broken. These elevators are always gettin' fixed." So I made it to the Real Estate

Went here for a pickle ball tournament and had a lot of fun. The staff were friendly and the event…read morewas awesome. Three courts of fun! Chesapeake resident? Check them out!

I love this library. Staff is extremely helpful if you need help finding any type of material for…read moreschool purposes or leisure. They also have free notary! They offer free classes for high school or college students needing to learn PowerPoint and other work or school related programs. Copy & printers available, private study rooms, computers, this little library seems to have it all. They have a dedicated children's area in a separate area that has plenty of learning activities, toys, books, DVDs & computers. You can rent several books and DVDs at a time which we take full advantage of. They offer free classes for all children ages at different times throughout the year- my toddler loved attending where they read stories and had fun learning activities. Register online for the free toddler classes. Bathrooms are clean and have baby changing stations. This month they will be having the "Teeny Tiny Farm's Baby Zoo" which we are excited to atrend !

I really enjoy coming to this library as it is the closest to me. It is a very clean area with…read morenice people. I love to come here to work on schoolwork and to knock-out online things that need to be done in peace and quiet. One thing I will say is to be sure to call ahead and make sure they are open. Do not depend on the websites open and close hours. I arrived at 10:30am on Friday morning to a closed building even though they claim to be open 10am to 5pm on Fridays. Nevertheless, everything else about this place is great when it is open.