Please hire more people so there isn't a 45min wait and one poor soul working. It's ridiculous to…read moreput this on one person!

Nobody showed up to work today. Several potential customers in lobby waiting as the opening time…read morecame and went.

Usally they are pretty good with stuff but lately they haven't seemed to of care as much. They…read morenever answer the phone, are a bit rude when you ask them questions. Idk if you have a quick drop off they're good but otherwise they are mediocre

Tim has a beautiful soul and was getting everyone helped very quickly! He was so professional and…read morevery kind hearted! Thank you for your services.

I swear on the job application it must say "are you incompetent"? If yes then you're hired!read more

I drove down to the Broad Street branch of the U.S. Postal Service and asked to speak with a…read moresupervisor regarding what appeared to be a misdirection of a package that I was expecting from overseas. I was told that they were not available and was told to give the clerk my name and telephone number along with my Postal Servi9ce online printout and someone (I'm not holding my breath!) would get back to. I'm still waiting. I thought the U.S. Postal Service was supposed to provide SERVICE! It appears that I was mistaken! With gas at nearly $4.00 per gallon, you would think that they would be a little more considerate of customers having to take their time and go out of their way to seek assistance! As a result, the official name of the U.S. Postal Service should be changed to the U.S. Postal Disservice. at least at the Broad Street branch in Portsmouth, VA.

Absolutely terrible. By far some of the most unorganized, ignorant people I have had to deal with…read more My apartment mailbox has been broken for a few days and was told to reach out to USPS to fix this issue. I put in a service request to have it fixed, they said they would send someone out to fix my mailbox and hold mail until then. I step into the post office a few days later for an update on my service request, asking if they had my packages/mail as I have had things marked as delivered in my mailbox since they told me they said they were going to hold my mail. The lady (albeit I understand she is probably overworked and stressed out) tells me that the carrier had never been holding my mail (despite another employee telling me she was going to tell the carrier to hold my mail) and that the mailbox was fixed. THEY NEVER SENT OUT ANYONE TO FIX MY MAILBOX AND HAVE BEEN DELIVERING MAIL TO A BROKEN MAILBOX. All of my packages have been stolen because of their negligence to this issue. I am rightfully frustrated and am going to be filing a formal complaint against this post office.

I don't have many nice things to say about this USPS location. It's a nightmare to get to because…read moreit is located on one of the busiest streets in the Seven Cities (Battlefield Blvd). If you're coming from I-64/Military Hwy and decide to stop here, good luck making that U-turn at Battlefield & Volvo! I don't care much about how it looks because I'm used to visiting some real beat up/rundown local post offices. To be honest, this venue doesn't look that bad. I've seen worse. The issue I have is the people who work there, particularly Clerk 27. Her poor attitude screamed, "I hate this place. I don't want to be here," and she didn't like that I wasn't "prepared" with my package. I was returning a purchased item and was provided a free return shipping label. I came in with the item in its original shipping package, and the label, which I printed at my office (I no longer own a personal printer). She mumbled something about the label, and I replied, "Sorry, I didn't have anything to attach the label." Clerk 27: "Yeah, that's what I said. You need to attach the label." It was the tone that got me, but I simply apologized again. Then I mentioned to her that the package wasn't sealed. At the Norfolk P.O., they're cool with providing BOTH the plastic shipping label adhesive to attach to the package, AND they automatically will tape the package shut. In this instance, after I told Clerk 27 that the package wasn't sealed, she emphatically replied, "You need to have this sealed already when you bring it in. We don't do that, but this one time, I will." Again, it was the tone that got to me. Yet again, I apologized and thanked her. The worst part about this transaction - as I was walking away, Clerk 27 muttered something under her breath. I know it was derogatory, but I just let it go and kept walking. I know it sucks to engage with all sorts of characters every day, five days a week. And I'm completely on board with standing your ground to difficult customers. But when dealing with people who are simply going about their day and want nothing more than to complete their chores and tasks, being an a-hole because they don't know anything about your job's policies and procedures is not the move. Don't be a jerk. I'm glad I don't visit the post office much. Even though this post office is near my office, I don't want to come back. I'd rather wait until a Saturday morning to conduct my business at a Norfolk post office. The irony here is that you'd think it'd be vice versa. But yeah, I'd rather go to a Norfolk post office than a Chesapeake one. JV

This is the USPS office I frequent, and I go during my lunch hour. As always, the parking lot is a…read moredisaster. The tiled floor looks rough, and the lighting is always so weirdly dim. It's always a gamble to see if you'll be here for a minute or 25 minutes, but the employees are great and work hard to conquer the line. Sometimes the energy seems dead inside because customers are in a rush to get in & out. I try to handle all my transactions online, but I do have to drop off my box. I can call a pick up, but I like to have a printed copy of my tracking information. Flat rate boxes are free. Insurance is worth it if you're shipping something expensive. They have a display of stamps available for purchase. Honestly the USPS website is all you need. USPS works at their own pace, but some customers also arrive ill-prepared for everything they need to change something or mail something out.

I would like to report an ongoing safety concern at the post office on Battlefield Road near the…read moreWalmart. I sell online and often need to drop off packages in the morning before going to work, using the self-service kiosk. On several occasions, I have had to leave without dropping off my packages because there was a homeless individual sleeping or standing in the lobby. This has made me feel unsafe, especially during early morning hours when there are no employees present. I understand that this can be a difficult situation, but something needs to be done to ensure customer safety. At a minimum, having police or security do periodic drive-bys or checks would help. Customers should not have to feel afraid simply dropping off a package, especially when many of us rely on early-morning access due to work schedules.

Sometimes there's a wait at this location; however, it's overall a good experience. The staff are…read morevery friendly and professional. Sometimes it can be a bit warm in the location, but as long as you're there not during the peak hours, you shouldn't be standing around that long.

This review is for the U.S. Postal Passport Services located at the Kempsville Post Office branch…read more The branch is right off Kempsville Rd with parking in front for the office, but parking for passport is to the side. Customers will need to drive in back to enter. The lot is huge and signage is over the door. Of note this is the only passport service on the Southside. Appointments are highly recommended, but when slow they will take walk-in. Customers can compete forms online or in person. Check or debit card appear to be the only two forms of payment. Cash was not discussed however. There is plenty of seating as the area is spacious. Two agents were working and luckily caught at a slow weekday. The wait was short, the process easy and the customer service exceptional. My daughter who is 18 will have her passport in around six weeks. She also opted for a second form of ID the passport card. It's the size of a drivers license. It's somewhat newer. You can bring your own photo of official size, or opt for the agent to take. If picky bring your own, the photo for my daughter came out extremely light. My experiences with the post office have been average to weak, so this is a huge bump in confidence for the U.S. Postal Service. Also of mention for those that need documentation they can obtain online through Vital Check. I requested a Yelp edit to add passport services. Full 5 stars.

Most unreliable, unprofessional USPS I have been to. All three times I have come here (at different…read moretimes) they have been closed for a lunch break ("will return at 4:00"). They do not operate in accordance with the hours the government assigns them. The one time I went and they were not on lunch, the woman at the register was not qualified to operate the register, meaning she couldn't check me out. Which made my visit entirely useless and I had to come back another day. I actually dread coming here and try to avoid USPS, particularly this one, at all costs. Update 3/12/25: came back for the 4th time and they are out to lunch again. Added a second photo ("Willie turn at 3:30"). It was 2:15 when I arrived.

Unreliable and take their lunch break near closing. Do not get a po box here. It's worth driving an…read moreextra 5-10 mins for a post office that's actually open during business hours.

This review is for the South Norfolk branch of the US Postal Service. For reasons I cannot…read moreunderstand, when I made this page Yelp decided to title it South Norfolk. This made no sense to me so I submitted an edit of US Postal Service - South Norfolk. My edit was rejected so here we are. This post office serves zip code 22324 in the SoNo section of Chesapeake, Virginia. It is small but a full-service post office that offers all the services one expects from a post office. This postal location does not have its own public parking lot but if you are unable to find available street parking there is a large parking lot for South Norfolk Christian Church nearby. There is always plenty of available parking in the church lot. I have parked there many times and have never had an issue. Staff here is friendly and helpful. I appreciate the convenient location and the service they provide. Despite its small size they are able to handle all my postal needs.

This post office is the dumps. It's Christmas time and you go there, one teller and 12 people in…read moreline. I will never use USPS again or buy stamps. Im doing everything online. Do not use this dump.

DO NOT USE THE DROP BOX HERE!! I've had several packages that never get scanned and seem to end up…read moremissing (stolen) on a couple different occasions.