My residential well was originally drilled to approximately 425 feet and had been functioning…read morenormally. Over the course of several months in 2025 and early 2026, I repeatedly contacted Capital Well requesting service to inspect the well system, measure water levels, and repair a well cap. My goal in making these requests was to proactively prevent system problems. Despite numerous attempts to schedule service, the company did not respond to my requests. Eventually, my well system failed when the well pipe froze. When I contacted Capital Well again, they indicated that a "system glitch" had prevented them from receiving my earlier service requests. They subsequently came to the property to replace the well pump. During installation of the replacement pump, their technician informed me that a piece of shale likely slipped during the installation process, preventing the pump from being lowered further into the well. As a result, the pump could only be installed at approximately 160 feet, leaving more than 250 feet of the original well depth unusable. This effectively eliminated access to the majority of the well's water column and significantly compromised the reliability of my household water supply. Even the owner of the company, publicly stated that a well pump at my depth has had this year in New Hampshire. They are trying to claim "act of God" language. When I raised concerns about this outcome, the company informed me that they would not accept responsibility for the obstruction and advised me to simply continue using water normally. No remediation plan was offered. The situation has created significant financial hardship. I was required to take out a second mortgage to cover the cost of the pump replacement and related work already performed. they breached their contract multiple times and there are ethical standards that have been broken. They wanted to charge me $13,000 to repair what they broke taking zero responsibility for their workmanship. I have requested documentation multiple times with no response. I have requested formal mediation multiple times with no response. I have file a claim insurance with no response. I had offered to speak to the president directly to work through this, but became aggressive and rude. Once I filed a complaint. This company is very much unprofessional And overpriced.

I have had fantastic and prompt service from Capital Well. Ryan is responsive to my needs and…read moresuggest cost-effective acceptable solutions, making sure to schedule service when I am available. I highly recommend them for well service as well as whole house filter and water softeners.

Be very careful if you shop for a well or well service here. Communication is extremely poor,…read more(basically none), and costs are exorbitantly high. There is no concern for your budget, or cost overruns. They assume you have the money. Our well was $6500 more than estimated. Charges included $1355 for a 3/4 horsepower well pump. We made a mistake here. There are much better options.

From the owner: The E. Benedini Artesian Well Co., Inc. is a licensed and fully insured Vermont well drilling…read morecompany that has been serving central Vermont for over 47 years. We are a full service water well contractor that can handle your needs from start to finish. Residential - Commercial - Industrial