I had written a review of this business, and then an update, but I thought it would be best to start over with a new one. I wrote the initial review after a not-so-great interaction with my second time requesting their services. I felt the situation could've been handled better, but after I was contacted by them apologizing for my experience and asking for more information. She was very kind, apologetic, and explained their side in a non-condescending way, which I really appreciated. She knew I was upset, and I feel she handled my messages gracefully.
I really do feel like, with both interactions, they tried to rectify the situation, and I appreciate that. The first we must've had our signals crossed, and when our power was turned on before our water (previously scheduled to come on at the same time) our water heater was damaged (partially our fault as first time home owners). They came a second day and fixed our water heater for just the cost of parts.
The second time, I not completely sure what happened, again our signals must've been crossed. Either way our technician was unable to show up. My biggest complaint was the lack of warning given our immediate need and waiting 3 days for our appointment, we didn't know they couldn't come until we called them and I had already missed half a day of work, which turned into a full day when I had to contact another plumber for same day service.
I was pleasantly surprised by how it was handled, and I feel like if I need their services again in the future we will be able to have a better line of communication. I would use them again, and after they handled our complaints in such a kind and graceful matter I would recommend them. read more