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    CHI Health Clinic

    2.3 (3 reviews)
    Closed • 7:00 am - 7:00 pm

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    Bowen J Russell MD

    Bowen J Russell MD

    2.0(2 reviews)
    0.0 mi•West Omaha

    Dr Bowen is a great Doctor. However, his support staff is lacking in Customer Care. Twice I have…read morecalled and requested a refill on prescriptions and requested they call or email me when the prescriptions are called it. I never receive a notice and the prescriptions are not renewed. This is no reflection on Dr Bowen but on the CHI support staff. This attitude seems to be prevalent in the CHI system as I have had similar issues with other Doctors' staff in the past

    Dr. Bowen had been my main Dr. for over 9 years and I had never had a problem or issue until in the…read morelast 12 months. I am on a medication that has awful side effects if you miss a dose, so I always request my refills at least 4 business days before his day off, to give him plenty of time to print and sign the prescription. Twice last year, despite my having give him more than 4 days to process my refill, he did not. I went two days having to suffer the effects of not having my medication. This last time I was quite upset at this horrible patient experience and his office was not returning my calls, so I went to Twitter and started commenting on how CHI sucks - because I know they monitor those tweets and you will get action by doing so. A month later he sent me a certified letter "firing" me as a patient, noting my "outrageous and unacceptable" behavior the last time I was in his office. I hadn't been in his office for 6 months. In the letter he also banned me from seeing ANY other physician at the Lakeside CHI family practice. I don't know if he suddenly got a brain tumor or what - but I do NOT recommend him as a Dr.

    Essential Family Medicine - Dr. Spencer

    Essential Family Medicine

    2.2(10 reviews)
    0.6 mi•West Omaha

    Dr. Kester and the entire Essential Family Medicine staff is amazing! I have been going to them for…read morea few years now and have had overwhelming positive experiences. From scheduling to billing, they make everything extremely easy. Aside from the top notch care, my absolute favorite part is that I have never had to wait for an appointment for more than 5 minuets. When I get there and get checked in, they are ready for me within minutes! If you're looking for a doctor who will care about your health but also go above and beyond to care about you as an individual, you need to go see Dr. Kester! She is so easy to talk to and truly listens to what is going on before taking action.

    I saw Dr. Law for about five years. Never felt that doctor/patient relationship I was hoping for,…read morebut stayed because of history. Never felt like she cared if I was there or not. A close relative had committed suicide. I went in for another issue, but mentioned this to her nurse who was very kind about it. When Dr. Law came, no mention from her. I was hoping to talk about what might happen to me physically or mentally with the grief. I asked if the nurse had told her, she said yes, not even looking over. I didn't need a hug, but to not say a thing, to a five year patient. To not over advice or or tell me what to expect, that was it for me. No compassion.

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    Essential Family Medicine - Drs. Law, Kester, and Spencer

    Drs. Law, Kester, and Spencer

    Essential Family Medicine - Dr. Kester

    Dr. Kester

    Essential Family Medicine - Dr. Law

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    Dr. Law

    CHI Health Clinic - familydr - Updated September 2026

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