Great staff, top work, clean shop, timely response, and professional environment. Good price for…read morehigh quality results. Highly recommended! I had to set up my acoustic and replace pickups on my electric. They took the time to discuss options and explain the work.

I've been here twice. Great results both times. One was warranty repair on a fender p-bass. The…read moretone knob didn't work right and the overall bass wasn't that great. After they rewired it it sounds great and is now maybe my favorite sounding bass. Next job was that I had a music man bass that the batteries wouldn't stay connected in. They refashioned a battery holder for it even carving a new rear battery plate. It works great now. Highly recommend.

Small independently owned guitar shop. Guys are super friendly, very knowledgeable, and their…read moreprices are reasonable. I will come back here if I ever need any repairs for my guitar for sure. Thank you!

I've been taking my guitars here for years for everything from setups to major body work. The owner…read moreis super helpful and happy to talk shop or give advice on work I'm doing on my own. Having been to a few other shops when I needed a licensed dealer for a specific job rebound repair is always my first choice.

John at Vic's Drum Shop is the best. Willing to help in any way he can. Check out the stuff on the…read morewebsite. All quality and ready to go. If you need serious drum equipment, by all means check out Vic's Drum Shop in Chicago illinois.

Geoff is great. 1920's Gibson mandolin? Now it is an instrument thanks to Geoff Benge. And his…read moreguitar work is best in the city.

Been playing for many years and I am very particular about how the work on my instrument. In my…read moreexperience his work is of the highest quality. He's done significant repair work for me as well as set-ups, both were done to exceptionally well. He is the best.

Still want my guitar back please leave it at 6506 W Imlay St. I wonder how insane a business owner…read morecan be to not give a client back a guitar after holding on to it for years. It was never worked on and I just want it back.

Excellent work on the setup and strings for my guitar not to mention a friendly staff and clean…read morestore.

Several month ago I had an Elektron Digitakt serviced at this store. There was a small mix up…read moreduring the repair, manager Andrew Marrah went above and beyond to ensure the device was returned to me in perfect working condition. I cannot overstate the professionalism of Andrew Marrah and everyone at Synth City. I would trust this store with anything regarding my gear, they will make sure to treat you well and with respect. 10 out of 10 hands down.

I went into this shop with a friend of mine. He tried out some Les Paul and other fender guitars…read more This place has a nice collection of vintage instruments and equipment.

I came here after renting a clarinet from Quinlan & Fabish because I wanted to get a real…read moremouthpiece and not use the crappy stock mouthpiece that came with the rental. I got here 15 minutes before they closed on a Saturday, but never felt rushed. Bea showed me the new mouthpiece they have but also asked if I was interested in used. (That grosses me out a bit, but I was assured they're sanitzed). I looked through the mouthpiece drawer and actually saw 2 Larry Combs mouthpieces. That's what I played on the entire time I played clarinet as a kid/teen, and what I originally wanted to buy (only to find out they stopped making them years ago, so they're hard to find). I have no idea if I had an LC1 or LC3 back then, but they had both in the shop. I didn't want to try it out that day since I had literally never touched a clarinet in 23 years and didn't want my first time trying it to be where other people could hear me (lol), plus it was closing time. But I came back on Monday and was able to go down to their practice room and try out both mouthpieces, and ended up buying one for $50. Not too shabby. Both the guy (I didn't catch his name) who got me set up in the practice room and Bea (who helped me check out afterward) were super nice. Bea was a gem helping me both times. PM Woodwind also has my old ligature for sale so I may go back to buy one once I decide if I want to actually keep this hobby going long-term. They also have reeds for comparable prices to Amazon, and I'd rather support them than Bezos, so I'll happily come back here once I figure out what strength reed I need these days.

I've had 3 experiences with this shop. They're highly recommended, but unfortunately they're 0-3…read morefor me. Twice I took my horn in, and I never seemed to get even a fair level of customer service that I felt I should. I certainly am not a professional player which maybe would put me in front of the line, but commitments made were never met. I continually had to call it was one delay after another. I then years later was interested in a used horn they had on their website. $4,500+ horn. I received a quick response to my email interest, but EVERYTHING then has to go through Paul and he's TERRIBLE with any attempt at a timely response. He's ALWAYS going to give me a call TOMORROW. The employees there are careful in what they say, but it's obvious during my conversations with several of them, that they, too, are frustrated with Paul's lack of timely attention. I waited 2 months for answers to simple questions and finally gave up. I don't need to put myself through such unprofessionalism. I checked 3 months after my initial inquiry and it was still for sale. My original questions were simple due diligence questions. I would've easily bought the horn, but I guess they aren't too motivated to sell it. Bottom line? It's Paul's store and he can do whatever he wants, but I don't have to tolerate it.

Update 08/01/26. I…read morereceived a mail blast email today from the owner's mailbot informing me that the store was closing. Good riddance. Since my initial review (see below), I've spent over $40k on instruments and gear and Guitar Works received not one single penny. Their "I don't give a shit" attitude when I went there--on all three occasions I tried to give them my business--cost them. I'm surprised they lasted as long as they did. One of the reasons the owner gave for closing the store was "the outrageously increased costs of property taxes". Taxes are the price of admission to a civilized society, my friend. Looks like the owner's attitude was what filtered down to the employees when I went there.

There is no other way to say it; they pretended I wasn't there. I went in on a Thursday afternoon…read moreat 1:00, looking for a low-watt tube amp. There was absolutely ZERO acknowledgment of my existence, let alone any kind of welcome or greeting. I found a nice selection of low-wattage tube amps, all priced substantially above the market. I stood looking needy for a few minutes. crickets. I left without either of the two neo-hippies ever acknowledging me. Goodbye forever and no loss.