What all the other past reviewers have said about this place still rings true as of 2019 end... Buyer selected, complete lack of communication. In the end of closing this caused a complete cluster of problems leaving us frantic and concerned our purchase may not go through. I was ready to walk away from all that however now it appears our personal information may have been compromised. Homebuyers beware - Be sure to have some kind of credit monitoring in place following completion of escrow. Better yet, avoid this place altogether if you have the opportunity. read more

I worked with Lara Wood, worst experience company ever. I closed Jun mid,by the time I got my title. It had the wrong name, they said they will fixed and actually screwed up again, it was never recorded with the county, this is after 3-4 months. read more

Of all of the different companies and roles involved in closing the deal for my home, Chicago Title was by far the weakest. Kim Silva & Deana Hanson were the escrow officer and assistant, respectively, assigned to my purchase. First, Kim didn't reach out to me when the escrow account was opened and I had to reach out to my agent and mortgage broker to get the escrow information to send to my hazard insurance company. The paperwork was assembled without much care, missing highlights on signature lines, etc. The funding docs were sent to the wrong address which delayed closing a full day. Everyone on the team was quick on communication except Chicago Title. Overall communication was slow to poor. Overall I felt the work was sloppy and I would never bring my business back nor would I recommend it to anyone. read more

Avoid at all cost! Utterly unprofessional . I'd give them zero star if possible. To be fair, this is regarding their Central Fremont Branch on Walnut Ave. They made numerous mistakes with our loan closing document. They wanted to collect ~$1000 to cover insurance which we have already paid without checking with loan broker or us. They requested a wrong loan payoff date, so a late fee was generated on us. Finally, they insisted on having 4 overlapping days for us to pay interest to both old and new lenders, while at all our previous closings a maximum of 2 days of interest is withheld. I'm amazed that a firm with such poor customer service to the detriment of their clients can stay in business. It speaks volumes of the problems in the financial industry in this country. Before using a title company, make sure your loan agent not pick this one. It will cost you. Such a firm should be out of business. I stand by my account. read more

I totally agree with Ivy N., ZERO stars! This morning I was noted that I have to wire or deliver a cashier check of $7k before 5pm. Well, thank you for this same day notice. I am sure my escrow officer Beth could have done a better follow-up after we signed the set of documents, such as reminding that money needed to be deposited to this escrow account. Yes, they think their customers do not have any jobs, and are always on-call when they need this and that. I have lost trust in this Title Company. read more

Sometimes you just have to go with sellers listing agent wants to go with. We as a buyer have no idea or option. They are non-responsive, sometimes don't even look into funds/information received and just say not received. Event after following up no response or half response creating more confusion. We went there to sign documents, our escrow officer or any assistant didn't bother to even introduce themselves. We met notary who kept on with her prepared speech with each paper to sign and got back. In summary, if you have an option to chose your own title company, I would try someone else. read more

Beth Becerra was very responsive by email. She accommodated my request to sign at a specific time and day. While signing at Chicago Title, there was an error on my papers and she immediately took action by contacting my lender and other parties to remedy the situation. My sellers missed the signing date, which resulted in them needing a closing date extension, and Beth pursued them to get a signing appointment so we could close on-time on the new date. The mobile notary they hired, Ricky, was extremely knowledgeable too and answered all my questions. Great customer service when I arrived on site also. Their receptionist offered coffee or water on numerous occasions, with a smile! read more

If I could, I'd give this place ZERO stars!!! Do not go to this location and work with Kim Silva or Beth Becerra (escrow officers). They have the worse customer service. I've had to sign another set of docs for my loan officer to put on file because they weren't willing to work with her and send her the copies we signed when we closed escrow. If any of you have signed that stack of papers, you know that you'd rather have the title company just send a copy over rather than have to RE-SIGN EVERYTHING...BUT NO!!! They ignored all my loan officer's emails. My loan officer had to bcc me on some so that I can see how they constantly ignored her requests. I hope with our next purchase, we will NOT have to go to this location nor have to deal with these incompetent people. From our loan officer addressed to us: "Thank you guys! Again, sorry.... but usually I have no problem getting the copies from Title rather than having the borrowers sign them 2 times. This title co was just very difficult to deal with." From our loan officer addressed to escrow officers: "Kim & Beth, This file funded and recorded earlier this week. I had emailed a couple of times asking for the HUD; but havent received a response. I have to have the FINAL HUD-1 to include in my package to my Broker. Please email that to me asap." read more

Enough said. Similar experience as all the other reviewer. ZERO STAR! Avoid at all cost.

Nobody works here. No ethics, no respect for timelines, no follow-up. I would never use.

My father and I have used Chicago Title-Fremont for most of our listings & all of our sales for the past 10 years. We count on them 100% and are 110% satisfied with every transaction. They do not question urgency and don't leave any detail up in the air because "it's not my job" as I have experienced with other title companies. People can be ridiculous miscommunications happen between home buyers and their agents that Title Companies typically take the heat for, so viewers, buyers, sellers please take these past negative reviews with a grain of salt. read more

The buyer of our home chose this company, and we're very sorry we allowed that to happen. Some of the most stressful moments of our home sale process came from the escrow officer Cindy Short. She was rude and sarcastic when we asked questions and had multiple errors in our settlement statements. It seems from previous reviews I see on here it's a company-wide problem. We will definitely not use Chicago Title for our future real estate transactions. read more

Chicago Title has done an excellent job in helping us close our first property. In particular, I would like to highlight the efforts of Deana who worked above and beyond to make sure we closed on time. Even though the loan docs were late in arriving from the lender, she packaged everything on time and kept us in the loop during the final days. One final thing was that she shared in our excitement and seemed equally as excited to help us close on time. I recommend them and will refer them to anyone. read more

Avoid using Chicago Title if possible. Our most stressful times of purchasing a home came from them.Their lack of clear communication and business practices cost us both time and money...needlessly!! read more

Beth Becerra Chicago Title Company Fremont is incompetent, not detail oriented & lacks professionalism. Broke promises and made NUMEROUS mistakes! read more

If I could give a zero I would. Worst title insurance company ever. I have used Chicago Title in previous transactions and I must say that the agent makes all the difference. The team assigned to my transaction was rude, unprofessional, lost documents, could not close on time and in general held up my transaction so that it cost far more than it should have in time, effort, moving costs, aggravation and all-around awful. If I ever list a home again I will request that the buyer NOT use Chicago Title, and I will state that in my listing agreement. read more

Do these people even know what customer service means? I would have chosen another title company if i could but the seller requested CTC in the contract- which is illegal by the way! Kim Silva, our agent, responded with 1 word answers, if she responded at all. She never called or wrote to introduce herself and conveniently went on vacation without ever informing us so we could be in contact with someone else. Nice to know she cares. when i set up a meeting with her to drop off our deposit check, she was "in a call" and so couldn't meet with me. was 3 days notice for a 15 minute meeting not enough of a heads up? Another woman helping her out, Pattie Clearly, was extremely rude in person and on the phone. i'm not sure this woman belongs in any sort of customer service position. my husband and child were waiting at the front and she charged up to us and immediately asked if we had paid some charge for something at the house- never introduced herself or anything. and when we were wondering what she was asking, she again loudly asked as if we were stupid. during our signing we had tons of questions as any buyer would and she treated us like incompetent 5 yr olds. she eventually told us these were things that we couldn't' change anyway and that we should just sign. what kind of person says oh don't worry about the 400K you're putting yourself into debt about- just sign???? i read through all of it and eventually found a mistake! thanks for nothing Pattie! i am glad to be done with Chicago Title Company- and hope this office gets exactly what they deserve for treating their customers the way they do. Looks like Pattie was moved to another office to ruin that place too... DO NOT USE CHICAGO TITLE COMPANY IF YOU CAN CHOOSE ANOTHER! Waste of time, waste of money, and waste of energy! read more

I had a very bad experience with CTC Fremont. They put the buyer in dark, throughout the process and I had to call them daily, only to get very vague and sometimes rude response. Never valued the personal/emotional factor of home buying. Their carelessness caused wrong interest calculations. They even screwed up the change of ownership recording with county!! They literally failed on what a title company is existing for! Extremely disappointed with CTC Fremont!! I would never use their service again. Unfortunately, I have been assigned to work with Kim Silva. read more

AVOID THIS BRANCH IF ALL POSSIBLE! I have to waste both my time and my husband time for 2 days because they do not have the right document ready for us to sign. They have no regards on others people time. We signed everything first day and on the second day we have to resign all the paperwork because they do not have the right document for us to sign. They did not communicate directly to the lender to make sure everything is correct, down to the closing amount and end up the buyer/us have to suffer for all the inconvenience and the trouble of closing. and delay in process. An escrow person should be the gate that link all the different compartment in buying the house. They should be the person that check and recheck all the documents and communicate to everybody to make sure the document is correct but in return, I, the buyer has to come in and straighten out everything. They could not even give me the approximate closing time to me. VERY UNPROFESSIONAL. The officer I was dealing with is Kim Silva. I agree with the other review. I give her ZERO star for her service. read more