Find another place that knows what they're doing. LISTEN TO THE REVIEWS! From customer service, to…read moreknowledge of service they provide just horrible. They literally hire ANYBODY.

Ace Cash Express has shown me nothing but rude, dismissive, and unprofessional behavior -- from…read moreboth the branch staff and the regional manager. * On Sept 20th, I walked into the Hesperian Blvd location after being told on the phone to "just bring the check in." The rep strolls out from the back with a pile of snacks, looks right at me and my elderly mother standing in line, and snaps: "What are you guys doing? Why are you just standing here?" Excuse me? We were waiting for service in the check cashing line, exactly where customers are supposed to be. Then he yells, "I'm on lunch break, I'll be gone for an hour, I don't know what you're going to do." That's not customer service -- that's disrespect. * A few months prior, at the Santa Clara Ave branch, I was venting to the same rep about rude treatment I had received at Hesperian. He literally called the girl at that branch in front of me, switched to Spanish, and mocked me by saying: "Yeah, this Black lady is here complaining about you." I'm bilingual. I understood every word. That was flat-out discriminatory and unprofessional. When I escalated to Jeannie, the regional manager, her response was even worse. The first time I spoke with her, she acted concerned and promised action. This time? She dismissed me outright: "That's not his character, we've never had a complaint, everyone says he's great." Translation: because other people haven't complained, my experience doesn't matter. That is gaslighting, plain and simple. I had to drive all the way to Dublin just to get basic check cashing service because I refuse to tolerate this kind of treatment. Customers deserve respect -- not to be mocked, yelled at, or invalidated. Ace Cash Express, do better. Until then, I'll be filing complaints with the BBB, CFPB, and state consumer agencies to make sure this kind of conduct is addressed.

I came here thinking it was going to be difficult getting a loan but with the help of Jonathan it…read morewas really easy. I'm so surprised on how easy, simple and quick getting a loan here was. Only after about 20 to 30 mins they were able to just hand me a check with the money I needed. Not to mention the payments on the loan are very low and simple. I 100% recommend coming here if you are in need of a loan quick! Thank you so much to Jonathan for assisting me today and making it possible to purchase the car I want.