We decided to take the train to the Bruno Mars concert and we took the Metra into Union Station. When we arrived, the signage to exit is clear and easy to find. There are plenty of food choices (although we didn't get anything) it is really nice to know that you can eat there if waiting for your train. I didn't notice if it was clean as I we were rushing out. We were able to quickly get an Uber and the driver was able to meet us in a spot where it was not crowded. Overall, good experience and it is good to know for the future. read more

The woman's upstairs bathroom is in disrepair and hasn't been fixed for months. I don't k ow who to talk to but I told someone at the station months ago. The upstairs handicapped bathroom handle has been broken for many months. it started with almost not closing then progressing to the point of it not closing at all. Now the handle is GONE all together! I'm sure this is an ADA violation!! read more

Union Station (Chicago) is famous for the movies that were filmed there as well as being one of the busiest stations in the country. It's the main artery for Amtrak serving the midwest. Tons of platforms (close to 30 I think) and several places to choose from to grab a bite to eat. Each time I have traveled in and out of this station has been a decent experience. Though, I do still sometimes get lost. It's an older building but it's pretty well maintained and clean. Folks working there are actually more than willing to help out. That's petty refreshing. I absoluely love the architecture of the station and its Deco nod. Not to mention the grand architectural elements within the interior. Traveling in and out of Union Station is nostalgic; like being in a 1940s romance film. read more

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I lost an item on a train that terminated in Chicago. This was 2 and a half weeks ago and my item tracker indicates it is still in Chicago Union station complex. When I speak to someone at the station I'm told that items are brought up from the rail yard and to lost and found "eventually" and there is no schedule. Lost items therefore are recovered eventually, when they have staff free to get items from the trains, and again when they have time to update the lost item reports. read more

We arrived on a late Sunday afternoon at Chicago Union Station after a 2-day trip on the Amtrak Empire Builder route from Seattle, Washington. We were fortunate to arrive during daylight hours so that we could take in the beauty of this historic building inside and out. We also noted a large population of Amish travelers at this location (and on the train trip). Plenty of signage to direct travelers to where they need to go. Restrooms were reasonably well maintained. Property overall is in great condition, but obviously not totally modernized to today's standard as expected and appreciated. Looking forward to visiting this large hub again for future trips. read more

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Even though I've commuted through Union Station numerous times, it's still a bit of a maze to me with its multiple entrances, a massive footprint spanning multiple blocks. For example, there is a Madison Street entrance near the water taxi stop. Enter there, and walk down the platform (2 blocks underground), observing waiting commuter trains and pigeons landing on the dusty beams above, until you get to the commuter rail area of union station. That part is located between Adams and Jackson. The signage here is clearly laid out, indicating the destination, track number, transit provider, and departure time. Walk a 180 to the other side, and you'll see the sliding doors for the tracks on the south end. Somewhere in the middle, there is a Metra box office where you can purchase tickets / passes. It turns out this area forms a loop under the building. There are exits which can be taken from that loop to the outside. However, you can also get to the historical union station if you follow the signs (sort of). Unfortunately, the signage was a bit misleading. It tells you to "go up the stairs" to get the main hall. But that leads to a dead end upstairs with some offices and an entry/exit point. You could also take the one way escalator up to the food court floor where there are also bathrooms. Another direction leads you into Amtrak territory. Eventually after walk through the food court and then going back down, we eventually found our way to the main hall. Though if you ask me again now, I won't be able to tell you how to get there from where we started. But perhaps it's easier to get there from street level. There's also a nifty elevator on the outside that you can take into the building. Anyways, the waiting area is timeless. Also, don't tell anyone, but as a youngster I gave a bus fare in coins to someone who was faking "oww, my stomach hurts! I gotta get to the hospital." After the bus arrived, the lady standing next to me said amusingly "you just got conned." read more

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Union Station has some very beautiful areas that make you feel like you're taking a step back in time! They do a lot of work to keep it that way in both the interior and exterior. Some of of the waiting areas feel luxurious; if you have a while to wait it's certainly not gloomy! It's definitely a large, busy station with people coming and going so if you haven't navigated it before it's wise to get familiar with the building. There are some nice food options so it's nice to relax with a Jamba Juice. Kind, efficient staff. The Amtrak trains at Union Station have always been very reliable and there's just something so charming about traveling by train! When I went to college in downtown Chicago, I'd take the Hiawatha train back to Milwaukee every weekend and it was always a great experience. The key is definitely picking the train times that it's not going to be a zoo of foot traffic inside. Consider taking the train for a unique experience and enjoying a walk around a beautiful building with a lot of history! read more

I was embarking on a long-distance Amtrak trip to Los Angeles on the Southwest Chief, so I settled in here for a few hours. The Station is beautiful, grand and historic, celebrating its centennial year. It was designed by Daniel Burnham, one of Chicago's premier architects. It's undergoing some renovations currently. The area around it seems a bit sketchy. The Great Hall is the largest area and main waiting area. There are a few smaller grand rooms that are available for private events, as is the Great Hall. There's a food court on the lower level. There's also the Metropolitan Lounge, which is for Amtrak Sleeper Car travelers as well as some others. Day passes are available on a space-available basis. The Lounge is modern, with none of the historic features of the Great Hall, but it does offer its own restrooms plus snacks and beverages, even a bar. There's quite a frenzy for the snacks; they run out often. There are 2 levels. The upper one is smaller, nicer and less crowded. There is a 90-minute time period mid-day when 4 major long-distance Amtrak trains depart within 20-30 minutes of each other. At this time, the Lounge is packed with nary a seat available. But boarding the train from here, before regular boarding, is well organized. You are led by various staffers to the correct track for boarding. There were a large number of Amish travelers when I visited, so I was reminded of the beginning scenes of the Harrison Ford film "Witness", which took place at Philadelphia's station. read more

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Chicago Union Station is currently under construction which adds uncertainty and chaos to where to check in, where to go to wait for the train, everything. Go early, find where you need to go and stay there until you ready to get on the train or bus. read more

I've taken the Metra out of here (to Deerfield) now the Amtrak. It's such a beautiful station. Signage and way finding are excellent. Staff are all helpful. Good food options in the food hall. Starbucks, Dunks and Sbarro are open before 7. Looks like chick fil an opens at 7. So there is food for early travelers. I'm here on a Saturday- work days may have different hours for openings. Lots of tables and seating. Some benches are near outlets. Wish I had the opportunity to travel out of here more often. read more

Chicago Union Station - Train Stations Near Me - Chicago, Illinois

The station was clean , staff was friendly they helped us find where we could get our your. And the train ride was wonderful as well. The staff on the train were sure friendly and helpful. I would recommend the Amtrak to family and friends. read more

When evaluating municipal transit assets and transit-oriented development (TOD) on a national scale, Union Station stands as the absolute crown jewel of Canadian transportation infrastructure. Managing an average daily throughput exceeding $300,000$ passenger transits, this historic multimodal hub successfully integrates municipal subway networks (TTC), regional commuter rail (GO Transit), national heavy rail (VIA Rail) & dedicated airport links (UP Express). Despite historical construction delays, the modern spatial layout represents a highly sophisticated machine designed to convert physical human movement into predictable, high-velocity commercial revenue. read more

As a beautiful historic building this gets approximately 20 stars. As a functioning train station, closer to a 3.5? When I arrived in Union Station, it was difficult to find the bathrooms and signage telling me where to go. It is a busy station and there are areas that are still under construction and spaces that seem to be cordoned off for security (including the area in front of the toilets) but if you ask, you are allowed to go around to use the facilities. The Great Hall is the place to be to just look up and enjoy the volume of the room. The old school wooden benches are actually comfortable. The waiting areas underneath do have some random people asking for money and whatnot but they are clearly keeping one eye out for security who will run them off. The staff I spoke with our all courteous and helpful. And when you're meeting someone outside, make sure you define where you're meeting up since this place is HUGE! read more

My first time at Union Station and my first solo train ride. I arrived about an hour early because I was so unfamiliar with this process. I accessed Union from Adam Street, went down steps to the sign that pointed left to ALL TRAINS. Once you are past that ALL TRAINS sign, there is another sign with arrows in different direction, pointing to how tracks split. Even numbers are on south end of station and go south. Odd go north. If you need to buy your ticket you can at the kiosk otherwise to the left of bathrooms there's a short hallway. Take the ramp on right to odd trains. I took the MD-N to Glenview, track 15. I could see it when I got there around 11:45am. I bought my ticket on Ventra app for Metra. $5.50. Cheaper than an Uber , but looking to avoid traffic! I asked a nice Metra worker when trains can board. He said boarding starts around 12:15, but it was actually between 12:05 and 12:10 that boarding opened. No worries. I w Hint, not all cars can't be used. The Quiet Car was not in use, so I was told to go back toward another car. Seats were adequate and padded. A/c is on (it's a dangerous heat index today). Use the metratracker.com to follow train online. (Needs to be an app) read more

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The main part of Chicago Union Station is really pretty... ever watch 'Can't Hardly Wait' - reminds of the final scene (even though that technically was the Union Station in California) - but hey if you live in the area and want to pretend to relive that movie without the long drive, maybe this is the go to spot. It is still under a lot of construction though, so high hopes that it will look a nice sooner enough. It was still easy enough for me to navigate and find my train. Also the conductors were very nice and saw me & a couple of others ladies standing for our train. He called us over and said we can have a seat in our train early after it arrived. So overall had a good experience! read more

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First of all, if you haven't taken an Amtrak for local travel, please try it. I love taking the train. It's such a peaceful way to travel. There's an observation car with tons of windows. It's typical really affordable (of course depends on demand and distance). And someone else is driving!! Union Station in Chicago in particular is pretty clean always busy and undergoing renovations to be updated . read more

Chicago Union Station - Christmas decorations in December - Train Stations Near Me - Chicago, Illinois

It is huge and beautiful. The staff is very helpful. I have been going through here since 1957. Much has changed. I often get lost , but someone always helps me. The red cap is great. read more

A real mixed bag here. The building is undergoing renovations and will likely be lovely when complete. Right now, it's a mess and difficult to navigate. **Give yourself extra time!**. I encountered some friendly and helpful staff that genuinely seemed to want to provide a good experience and some that clearly were not having the best day. Don't bother with the first class lounge - noisy and no drink options (the machine is "broken"). Snack baskets empty and there's no one to refill them. Sloooooow WiFi! read more

Beautiful, historic station. It's decorated for the holidays with a giant tree in the main hall. Clear signage throughout and friendly staff to help with questions. I found it easily accessible and not at all difficult to navigate. Haven't been on an Amtrak train in many years but this was a great nostalgic experience. read more

Chicago Union Station - Train Stations Near Me - Chicago, Illinois

This is a beautiful train station. It's of course quite busy. Being it is a major Amtrak hub it can be hectic. They are renovating various areas so getting around can be just a bit tricky for people not familiar with this station read more

Chicago Union Station - Metropolitan Lounge for Amtrak customers that have rooms or business class - Train Stations Near Me - Chicago, Illinois

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Ewww, no. I'm through here all the time and the station keeps getting worse. I appreciate that they are doing a lot of construction so hopefully long term it will be better. That said, it's consistently grimy, has poor way finding, and the station workers are uniformly unhelpful and rude. Also, Amtrak has removed ALL the waiting room seating in its area. So you stand, or sit on the floor (yuck). read more

Chicago Union Station - Wonder where this dude is heading today - Train Stations Near Me - Chicago, Illinois

Managed to tackle Union Ststion during a busy time of day. The stay was friendly enough and directed us even with all the construction.

I have taken the Metra and Amtrak from this station. If you are a tourist, give yourself time to navigate as it can be confusing. It's a nice location and can walk, catch a bus or blue line near by. Bathrooms are usually dirty. Keep in mind how many travelers come through here. Parts of the station have been under construction for what seems like forever. read more

It was my first time ever traveling through Union Station recently and I was a little apprehensive after reading some reviews. Luckily, I had a good experience both arriving and departing. When I arrived, I just followed everyone up and out, no issues there. When it was time to head back to Grand Rapids, I arrived to the area where the station is to grab some food nearby before heading in. The main hall is so beautiful and I saw lots of people taking photos. I wasn't really sure where to go, so I asked a nice employee who was very helpful - he told me to wait in the main hall and they'd announce the departure and then we could head to the gate. The overhead announcements were really hard to hear in the echoing hall, but they walked around and yelled them out, which was helpful. There is a lot of seating in the main hall but it was pretty crowded. I was able to find a spot on a bench to eat my lunch and then went to the gate about 30 minutes before departure. Everything was smooth and I got on my train on time! read more

Chicago Union Station - Chicago Union Station - Train Stations Near Me - Chicago, Illinois

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I was very impressed with Chicago Union Station physical facilities and amenities for the train travelers. The only drawback was the lack of a check in rental car office/delivery and drop off station inside the terminal for arrivals and departures. Lack of integration of a rental car facilities makes travel with luggage a problem. To rate the 5 stars I suggest 2 improvements: 1) the addition of an option for rental Avis, Hertz or Budget in there to enhance the terminal experience 2) and better identification of mass bus transportation options upon arrival. read more

Union Station is the crown jewel of Chicago Train Stations! Check out the main lobby and see the place where movie s were filmed. read more

Chicago Union Station - Welcome - Train Stations Near Me - Chicago, Illinois

The union station is very cool and awesome to experience. It was kind of confusing finding my train because it did not tell me which track it was on which I was kind of scared, but I asked an employee and they were able to help me. read more

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This was me and my familys first time riding on a train and i'm going to say this right now i will NEVER and i mean never think about riding one a day again in my life. It was awful. If i could i would give them no stars at all. Basically,If you didn't have a sleeper car you had to just starve or eat soggy ass microwaveable food and the mac and cheese tasted like it had lemon lysol in it. The staff were rude on the train and our train kept getting delayed and it was only our train that was super behind. We got moved around multiple times for no reason at all. Amtrak is terrible and i do not recommend at all if you are considering riding a train do not take a flight or better, just drive to your destination. read more

We traveled in here from KC, and I can't say I can give the perfect picture of what this Union Station is like because it was heavily under construction. You come in to a dark, but also somehow blindingly, fluorescent lit tunnel and trek a ways up to the baggage area. It was quite tricky to navigate with all the suitcases, and the baggage claim looked and sounded like it was nearly a hundred years old. The whole thing felt like a fever dream of dark, light, noise, and confusion. There were exposed air ducts and trash bags up on the ceiling. Fortunately there is a bus transit center attached to Union Station that we were able to wait for our bus to take us to the hotel. That was nice and convenient. Would like to get the full experience sometime, but I'm afraid I can't keep trusting Amtrak after nothing but delays, so this might have been my only crack at it. read more

Chicago Union Station - Train Stations Near Me - Chicago, Illinois

This was the first time in over 20 years I've been to Chicago Union Station. I don't recall my previous trip, but this time I was traveling from Alton, IL to Sturtevant, WI. I got to Chicago Union Station to switch trains for the last leg of the trip. I had an hour between trains and Bley had a small back pack with me. We arrived in time and I decided to head to the food court area to get lunch. It was noon in a Friday and the station was quite busy. I do really like the design of the station and the main hall is very iconic. For the most part, the station is pretty well marked. I found the food court and was a bit disappointed with the lack of dining options. I chose Chick-Fil-A and got my lunch. The limited seating was completely full, so I stood at an unused kiosk at watched the departure and arrival board to find my connection train. The train (Hiawatha Line) was list in the arrival and departure list but there was no track assigned. I assumed that would change at the arrival time came closer, but it didn't. I left the food court and went down where some of the track entrances were and continued to watch the boards, no change. The Hiawatha train arrived and still no track number. It was getting very close to my departure time and I had no idea where I was supposed to be. I walked down a long hallway and found to female employees standing at podiums on either side of a large doorway. I asked her me if the ladies if they could tell me where the track was for the Hiawatha train was. One of the ladies looked at me like I was moron and pointed toward the large doorway,"though here and go left". There was absolutely nothing that indicated this was a track entrance or what it was for. I entered the doorway and took a left. I passed through another doorway and found myself in a roped of line. I got into the line and the lady in front of me asked if I knew if this was for the Hiawatha train. I told her I was told it was. We waited for another 20 minutes or so and the line began to move. It wasn't until we got to the actual track entrance that anyone told us what the line was for. Thankfully it wasn't the correct line. I assume this train runs back and forth all day long and normal travelers of this line know the routine, but it was like it was a big secret as to where this train arrives and departs. Also for being one of the largest stations in the Midwest, I would think there would be better/more options in the food court and more seating. It looked like a homeless encampment with people sitting on the floor eating their lunch. read more

I like that the train was timely. However, a glaring area begging for improvement from every facet was customer service. Everyone from the check in (printed my ticket for us), the attendant monitoring the assisted lounge to the lady who came to get the passengers for boarding to the conductor ushering us onto the train. All of them had a sassy attitude, no friendly face, attitude, sarcastic or just plain rude comment to make. Everyone I just mentioned. We boarded train 319 from Union Station (Chicago) to Bloomington, IL today 5/23/26. The check in lady didn't even look up from her computer to greet me. She kept looking at her computer while she called me to the desk. No "hello" or any greeting that mimicked hello. When we got to the assisted passenger lounge, the attendant once again had no smile and no greeting just a quick recitation of the rules. When I asked whether we would be able to hear when they called for us to board and how they call us, whether it would be over the intercom or call out, she very snidely responded we come and get you (that's not what i asked) and then she added we call out and sometimes we use the intercom but you've got to paying attention (with an unnecessary attitude). Even when I went back up to the same attendant to ask the location of the bathroom, this same attendant was talking to a lady in front of me and telling her she is on "the 319." The lady asked her what do you mean "the 319?" The attendant responded "it's your train number, I circled it right here" (with the attitude of "you can't see what's right here, It's right here duh!" The lady politely explained she couldn't see, she just had surgery. No compassion or apology from the attendant. Her comment was just flat out rude, and I should hope this does not reflect the training instilled by Amtrak but one wonders since the staff disrespect is so obvious and not hidden at all. Even when we were about to board, the conductor instructed us before we got on the train "business class to the right, coach to the left." Said it twice. I asked "when we get on the train, do we pick our own seat (I'm used to flying). He looked right at me and repeated "business class to the right, coach to the left" as if I hadnt heard him previously. That's condescending when all I was looking for was an answer. Once again, that's not what I asked. So asked him AGAIN in a different way (maybe it wasn't clear enough the 1st time), "when we get on the train in coach do you we pick our own seat?" He said yes. I could have been on the train a minute earlier had I not had to respond yet again to an unnecessarily snide remark. This attitude played out again and again which leads me to believe this is systemic and pervasive within Amtrak's culture. This is what's acceptable and that's sad. It makes me wonder whether customer service training is even a priority. It's clear that it's not. We are paying for your service. I've worked in a similar situation where the people you serve don't appreciate you and sometime may be downright abusive. A thankless job and I suspect working at Union Station might be similar (from the staff's responses). However, I trained my staff that professionalism was at the forefront of everything we do and should never be compromised (even in the midst of frustration, which was often). At the heart of professionalism is customer service, ESPECIALLY for a customer-oriented business!! Hello! That's what YOU DO! What's sad is "you don't." If you train your staff on nothing else in 2026, PLEASE PLEASE PRIORITIZE CUSTOMER SERVICE TRAINING! It's at the forefront of everything you do! On a positive note kudos to the customer service phone center and the Red Cap team (the people who drive the mobility-challenged customers to/from the train). That's who needs to be leading the customer service training. Seriously (or least giving a demonstration). Coming and going to Chicago I called the customer service line about 3 times to check on wheelchair access and about an upgrade. Whoever assisted me (3 different people) acted like i was the only customer and assisted me fully with a friendly disposition, without attitude, sarcasm or a snide remark. The Red Cap service was the same without fail. Hats off to the them! The rest of Amtrak needs work. LOTS of work. I'm not suggesting everyone at Union Station should walk around with smiles pasted on their faces but at least act like the customers are humans who deserve respect. By the way, I would be MORE THAN HAPPY to lead a training session for Amtrak whenever In addition to being an attorney and consumer advocate, I'm an author and public speaker who values the customer experience. I challenge you to read this to your Board members and during your staff trainings. Do better Amtrak. read more

Cool place. Unfortunately lots of construction going on so most of my time was spent in the Amtrak first class lounge but still a cool place. read more

First, the good: it's an architectural marvel. An array of food and drink options abound while you wait for your train. The bad: it can be dirty (even when there's not construction going on) and I've felt unsafe in and around the station, especially later in the night. More security or law enforcement would definitely be welcome to help keep passengers safe. read more

LOCOMOTIVE BREATH Chicago's Union Station is one of the nation's busiest railway hubs, and it's a legendary building in its own right. ______________________ ***REVIEW #1,200*** ______________________ From The Untouchables to My Best Friend's Wedding, Silver Streak and The Sting, few buildings in the Windy City have clocked as much screentime as Union Station, and even fewer boast the architectural grandeur of this commuter rail terminal. Because I'm a total nerd when it comes to Yelp, I always like to review something special whenever I hit a hundredth milestone--DC's Museum of American History was #600, the world's longest roller coaster was #1,000--so without the luxury of being able to vacation in a cool new place, this time I had to choose something closer to home. Union Station is Amtrak's main transit center for the Midwest and it's 1 of only 7 in the USA with a dedicated lounge for travelers, much like American Airlines' Admiral's Club. The average combined ridership (departures + arrivals) routinely surpasses 3 million passengers annually. One of the most recognizable features is the Great Hall with its massive Corinthian columns, long wooden benches, marble floors, and those famous staircases that saw Kevin Costner's Eliot Ness engage in a shootout with Capone's mob in Brian de Palma's 1987 crime drama (the one with the baby carriage and all those Tommy guns). Fun fact: two large statues titled 'Night and Day' are perched high above commuters in the Great Hall. 'Night' has closed eyes holding an owl, 'Day' holds a rooster while looking out towards the horizon, and between them, they stand for the 24-hour nature of railroad operations. Union Station has 30 different platforms, which is 2nd-most in the country (NYC's Grand Central Terminal is 1st with a whopping 44 platforms). There's no direct connection to Chicago's "L", unlike most other cities that tie into subways, streetcars, or elevated light rail systems. The mezzanine level is home to a food court and various small shops where you can find Auntie Anne's Pretzels, Nuts on Clark, Chick-fil-A, Dunkin', Jersey Mike's, McDonalds, Sbarro, Starbucks, and a large sports bar called The Junction. Huge fans are set up to keep air flowing, since it can get sweltering during summer and there's no A/C on the lower levels, to my knowledge. Union Station will be celebrating its centennial next May, which speaks to its longevity and the city's ability to tastefully touchup without completely remodeling, unlike how they did Soldier Field dirty (once revered, now an eyesore). Expect to see some banners in mid-2025. * TL;DR * I've seen wealthy businessmen sharing a bench with hobos in the Great Hall, witnessed reunions of true love on train platforms and - on more than one occasion - sprinted to catch a train only to miss it by THAT much. Whether coming in from the western suburbs on the Metra or returning from Purdue on the Hoosier State Amtrak, I've been through Union Station plenty of times over the years. One of my favorite memories is sitting in the Great Hall a few days before Christmas 2008, watching holiday travelers after finishing my first wave of college finals. It's the look, the feel, the efficiency, the history, the unique Art Deco fonts and overall "je ne sais quoi" that makes Union Station a one-of-a-kind place and the true beating heart of Chicago. read more

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A class ride and a tide-and-true train experience. Metra always delivers: on time, plenty of seating, air-conditioned, and they announce every stop. Union Station is currently under construction, but it's still easy to navigate--and there's always someone around if you need help. A smooth and stress-free way to get into the city. read more

0 station is iconic.  It is a Chicago landmark and has been featured in several movies. You can take a train to almost anywhere from union station. Hop on a train to nearby suburbs or cities or make it an adventure and go cross country by train. Take your time and walk around the building.It is a Chicago landmark filled with great architecture and design. Don't be afraid to explore the corridors or even take a tour.  Union Station is overflowing with history. It's a beautiful building and must be seen in person to truly appreciate it. read more

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Due to construction it's difficult to get in here through the right entrance. Due to me having a sleeper car I was able to have access to the lounge, which is very nice and they had plenty of snacks.. read more

Chicago Union Station - Train Stations Near Me - Chicago, Illinois

Iconic is the first that comes to mind. Well put together, and nothing really bad to say. I didn't get to view the food hall, but I assume it's decent. It's walking distance to the Wills Tower and many other eateries. Itching to actually arrive on an Amtrak train for official travel business read more

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Took the Wolverine from Chicago to Michigan. Union station itself is wonderful! However when I got on the train I had a much different experience. I got there very early, was one of the first to board specifically because I needed the seats with a table due to the fact I have multiple laptops and notebooks for work I was planning on doing on the trip. As soon as everyone was boarded I was told I had to move because those areas are reserved for families. I asked if there was a family that needed it and Daniel Trujillo, the ticket checker, responded not right now but I'll find one. I moved and watched him go up to multiple couples and adults that had 3 people and ask if they wanted to move. Row after row until finally someone said yes. There's no signage, no policy in the fine print, and in coach it's first come first served. Get there early to get the seat you want. If a family would have asked me to switch I would have moved. If it was people with kids, I would have moved. But the fact he told me I HAD to move because it's reserved for families, so lied to me, does not sit well with me. Customer service chat was not helpful. Won't be taking Amtrak again. read more

It is a pretty cool Station, I love the beautiful architectural /Interior Design of this station with the tall ceiling and Great Hall, This station is similar to Penn Station / Pennsylvania station -Moynihan Train Hall in New York City, it serves Metra Trains, CTA subway lines "the L" ( Red & Orange line ) and also the Greyhound Bus Lines, Mega Bus Lines, Amtrak Trains. I board the Amtrak from New York City ( Lakeshore Limited) Big shout out to Phil & Armando who was on my Train, cool guys. This was my first time traveling on Amtrak. It was a pretty cool way of traveling!!!! The Christmas Tree decorated in the middle of this station was beautiful, with all the Trains signs as an ornament on the tree, Two Thumbs up to Chicago Union Station for putting up that Christmas tree during the holiday 2024 season !!!! read more

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