[[HIGHLIGHT]]Do not go to Dr. Gale. I have never felt so dismissed and ridiculed.[[ENDHIGHLIGHT]] She gave me a prescription and it gave me horrible side effects. That's not her fault I totally get that so, I went back in asking her to give me another kind. If you do a quick research, or have lived long enough, you know certain medications don't work well for some and very well for others. [[HIGHLIGHT]]When I expressed my concerns, Dr. Gale just told me to stop taking it and there is nothing else she could give me because what she gave me was the lowest dose available on the market.[[ENDHIGHLIGHT]] I expressed that I have taken something else in the past that did not give me these side effects I am experiencing. She kept saying she doesn't feel comfortable because my side effects were so extreme etc. Then she went ok fine I can give you this different medication. I said wait, that's the name of the medication you gave me. She said no that's not what I have for you on the intake form. From that point, she just kept making up excuses for how she didn't make a mistake and gave me a prescription she didn't intend to give. And in the end she goes, well what do you want me to do. Which medicine do you want? What kind of a doctor asks a patient to give them a medical advice on how to treat their patients? A horrible kind. The kind who doesn't care to bring in her patients intake forms to check and take notes. [[HIGHLIGHT]]So long story short, my experience with her was absolutely terrible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All the other people who worked there were fine. This review is strictly for Dr. Gale.[[ENDHIGHLIGHT]] Please save your time and go see someone else. read more

[[HIGHLIGHT]]I'm extremely disappointed with my experience today.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called the office to request copies of receipts I need for a tax-related appointment, and I was told they would not release them unless I set up a payment plan.[[ENDHIGHLIGHT]] I explained that I am more than willing to pay my balance and even offered to set up a manageable plan (around $10/month), similar to arrangements I currently have with other medical providers after giving birth. As many people know, postpartum medical bills come in continuously for months, and it can take time to catch up financially. Despite this, I was told the only option was to pay off the balance within three months, which is simply not feasible for me right now. [[HIGHLIGHT]]I tried to explain my situation, but there was no flexibility or willingness to work with me.[[ENDHIGHLIGHT]] It feels incredibly frustrating that receipts for charges I've already paid (with my own credit card) are being withheld under these circumstances. [[HIGHLIGHT]]I've been a patient of Dr. Kelsey for years and have always had positive experiences with him, which makes this situation even more disappointing.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Be prepared to wait 3 weeks for your prescriptions to get called in to the pharmacy unless you want to bombard them with calls and wait on hold for half an hour every time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]None of the staff is friendly, I only encountered one woman that I would say was not rude.[[ENDHIGHLIGHT]] Definitely would recommend finding a better office read more

Always experience extremely long wait times. Currently been sitting in their waiting room and it's 45 minutes past my apt time. [[HIGHLIGHT]]Absolutely no respect for their patients time.[[ENDHIGHLIGHT]] read more

I had a nice experience with this practice! [[HIGHLIGHT]]I was able to get scheduled within two weeks, and I called to confirm my appointment would indeed be with the doctor after seeing reviews that people showed up to their appointment and the doctor wasn't available.[[ENDHIGHLIGHT]] The front desk check in was seamless, and I was seen by a nurse within five minutes. [[HIGHLIGHT]]The nurse was very kind![[ENDHIGHLIGHT]] Dr. Clinton then came in after about 20 minutes of waiting. Dr. Clinton was perfect for me- she was straight to the point yet informative about the procedure I needed to do and made me feel comfortable and calm. The procedure was quick and I didn't feel a thing. I'm very thankful I had a nice experience with this practice! read more

I do not recommend Chicago Women's Health Group. I have been a patient of Dr. Bonner's for about a decade, and the last few appointments have been very disappointing. After two years of trying to get pregnant, I did IVF in October and it was successful. When my husband and I went in for an ultrasound at 10 weeks, the tech accidentally did the NT scan (they are not supposed to do that until 12 weeks) and Dr. Clinton (Dr. Bonner was out that day) told us technically it was abnormal, but not to worry because it should not have been taken yet anyway. She said to take it with a grain of salt. Nevertheless, of course we worried! They never should have even said anything! We went back at 12 weeks and saw Mimi, who was very nice. The scan was normal that time. [[HIGHLIGHT]]I had also messaged Dr. Bonner before I saw her for the pregnancy, letting her know that I was seeing a Reproductive Immunologist due to my autoimmune issues and a previous failed IVF transfer, to give me a better shot at a successful pregnancy. I let her know that he would need me to get labs from her office during my visits there (the off weeks from seeing him). She agreed, but she was clearly irritated, and later told me in person she "doesn't like being told what to do by other doctors."[[ENDHIGHLIGHT]] I think that was a little extreme. I recently had my 16-week appointment at Dr. Bonner's office. My Reproductive Immunologist (at RFU) instructed me to get ultrasounds every other week during the second trimester, and I was under the impression that Dr. Bonner's office was going to do an ultrasound that day. When I got there, I asked if I needed a full bladder for my ultrasound and the front desk told me they weren't doing an ultrasound that day. Due to my high risk and the fact that I believed I was told I was going to get one, I started panicking and crying. I was so worried. I never made it personal against the front desk, but I was obviously very scared. [[HIGHLIGHT]]When Dr. Bonner came into the room (45 minutes late, mind you), despite having known me for a decade and despite knowing about my fertility journey, the first thing she said to me was "I heard you were rude to my staff."[[ENDHIGHLIGHT]] I found this incredibly unfair. She kept stressing how they are here to HELP me. I get that, but she certainly didn't give me the benefit of the doubt at all. She swore they would NEVER do an ultrasound at 16 weeks and it was clearly my misunderstanding. My husband kindly asked if she would do one anyway and she refused. You could tell she wanted to be right more than she wanted to be helpful. I went to the bathroom, and when I came back, she was indeed much nicer, but the more I thought about it, I realized I couldn't go there anymore. I already had my Anatomy Scan scheduled at Northwestern for 20 weeks, and I found a new doctor in the Northwestern system, so I will be able to keep the scan. [[HIGHLIGHT]]When I called to cancel my office appointments with Dr. Bonner, I made it very clear to please not cancel the Anatomy Scan at Northwestern, just the in-office appointments and they said they didn't have access to that anyway so I should be fine. I called Northwestern today to make sure they had my new OB's info and they said Betty at Dr. Bonner's office canceled my appointment.[[ENDHIGHLIGHT]] Thank goodness, I was able to schedule another one for that same day. In short, I recommend finding another practice. read more

This practice does not value patients and should not be trusted with anyone's care. If you cherish your health, your dignity, and your peace of mind, steer clear. Dr. Mulchandani is the antithesis of care, a specter of apathy cloaked in a white coat. During one of the most vulnerable and harrowing moments of my life, a miscarriage at 13 weeks, Dr. Mulchandani treated me not as a patient in need but as an inconvenience to be hurried through. [[HIGHLIGHT]]Her head bowed not in empathy but to the glow of her phone and the incessant buzz of her Apple Watch.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She asked me to repeat myself again and again--not because she sought clarity but because she could not be bothered to listen.[[ENDHIGHLIGHT]] Her presence was not one of healing but of harm. [[HIGHLIGHT]]After the ordeal, I was left chasing my own bloodwork results, calling repeatedly and begging for acknowledgment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Dr. Mulchandani's silence was deafening, broken only by a grudging callback weeks later.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even then, I was met, not with resolution but with the same dismissiveness that had defined our first encounter.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I dared to advocate for myself and ask for the respect and care I deserved, her response was as sharp as it was vindictive.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Later, I received a letter informing me that I was no longer welcome at this practice. A bitter irony, given that the letter preceded our final conversation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Her fragile ego could not withstand the weight of accountability, so she chose to sever ties rather than reflect.[[ENDHIGHLIGHT]] A year later, Chicago Women's Health Group has yet to provide my test results, though they have somehow managed to efficiently send me bills. I've paid them, not out of obligation, but to sever every tie with a practice that tolerates such callous indifference. Dr. Mulchandani's actions are not merely unprofessional--they are dangerous. Dr. Mulchandani did not merely fail to provide care; she actively withheld it, weaponizing her authority to punish me for seeking better. She is not a healer. She is a warning. To those considering this practice, my advice is simple: steer clear. Any practice that tolerates and condones behavior like Dr. Mulchandani, should give you pause. Dr. Mulchandani is a reminder that advocacy is necessary and that some healthcare providers wield their power with cruelty, not compassion. Save yourself. Advocate fiercely for your health and your dignity. You deserve better. We all do. read more

I'm not sure why this place doesn't have more stars! To start, the building is very nice and spacious and clean. I am a 23-year-old, who just moved to the city about two years ago and was so anxious about finding a new provider. I found Dr. Schultz on ZocDoc and was so hesitant using an online platform, but she could not have been more welcoming and informational. She got to know me very well on my first visit and helped me with exactly what I needed. I was getting a birth control implant removed and wanted to go on the pill for acne issues. She did the procedure very quickly (and the pain was so minimal!) and talked me through it. She let me have a choice and options in my new medication which I have not experienced before! I felt very safe and comfortable the entire time. I can't recommend this place enough! read more

I should have left this practice long time ago, but my last appointment was truly the final drop - [[HIGHLIGHT]]I left the office after an hour and 20 minutes of waiting - without even being seen by the doctor.[[ENDHIGHLIGHT]] I don't know if they handle too many emrgencies, or they overbook, or if there is any other reason for this. [[HIGHLIGHT]]But it's the worst experience I've ever had with any medical office/practice.[[ENDHIGHLIGHT]] read more

While I do like and plan to revisit Dr mulchandani, she has no regard for anyone's personal time. I almost walked out this visit. I waited for an extra 20 min in the waiting room, and I waited at least an hour in the room I was placed in. Just as I got dressed and was about to walk out she came in. [[HIGHLIGHT]]When I told her I had work and had to leave her response was 'I have pregnant mothers who could go into labor' but, they didn't.[[ENDHIGHLIGHT]] Everyone has a schedule to adhere to and, no one's time is more precious than anyone else's and should be treated as such. read more

I scheduled my first appointment here without any recommendations. It was the easiest and least anxiety provoking appointment I've ever been to. Dr. James is very patient-focused and takes the time to get to know you. The whole facility is very trauma informed. Definitely recommend this office if you're looking for a new gynecologist! read more

I really liked Dr. Onia and felt like she cares about her patients. The practice itself was TOUGH to justify continuing to go. The appointments typically start 45min-1hr late and the staff at check out are rude and it feels like I'm inconveniencing them to schedule a follow up visit. read more

TLDR: Dr. Schultz had "already left for the day" when I arrived for my appointment - front desk staff sucks. I made an appointment to see Dr. Schultz through zocodc because she had great reviews. Unfortunately I did not have a chance to even see her because when I arrived for my appointment, I was told she had already left. Now, I don't think this is the fault of the doctor, rather the horrible front desk staff. The northwestern campus is super confusing to navigate, so after I parked in one of the parking garages, 10 mins before my appointment, I made my way toward their address that I put into google maps. I mistakenly entered the wrong building (next door) which was the Prentice Womens Hostpital/NW Gynecology building - however this WOMENS HEALTH office is actually located 2 buildings over in the AMERICAN DENTAL ASSOCIATION building.... so safe to say that was confusing. I'll keep it short but after asking for directions I was sent in the complete opposite direction by hospital staff which made me completely lost and I ended up being about 25 minutes late for my appointment, however during that whole process I had call the office TWICE to let them know I am sorry, I am lost and running late. I told them my name, appointment time, and the doctor I was scheduled to see. At no point during either one of my calls to the office did they tell me that the doctor was no longer there/leaving. When I finally found the office, there was no one at the front desk, given the hurried nature I was in, I waited a minute or 2 and then I leaned over and had to say "Hellooooo is there anyone here?" When someone finally showed up, I told them I was checking in for my apt to see Dr. Schultz and right away the front desk lady said "I dont think she is here anymore" She went to check, came back and confirmed "Yes, Dr. Schultz has already left for the day". I calmly asked if there was any other doctor there that could see me, considering I just took time out of my work day to be there. She said "sorry there is no one here" She did not offer any apologies or made any attempt to reschedule me so i turned around and walked away. All this to say, what a colossal waste of my time which could have easily been avoided if I had been told on the phone that the doc was leaving OR if the front staff had just communicated with the Doc that their patient was lost and running late but will be there shortly. So inconsiderate of people's time and effort to take care of their health. No one goes to the gynecologists' for fun, and many women have to mentally prepare for the uncomfortable experience that it often is. I will not be returning, which is a shame considering Dr. Schultz' great reviews. Oh, and then they had the nerve to mark me as a no-show on ZocDoc. The kindest person in this office was the woman who validated my parking - she was the only one who showed any sympathy to the situation. read more

[[HIGHLIGHT]]front desk service is horrible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]incorrectly scheduled my appointment then was extremely rude to me when i showed up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]also extremely rude during the rescheduling process[[ENDHIGHLIGHT]] read more

This place is absolutely ridiculous. I came in about 2 weeks ago for an annual check up, as well as for some symptoms, and waited almost an hour past my appointment time before I was actually seen by the doctor. I will say I did have a good experience with the doctor (Dr. Dipasquale) during the actual appointment, but I cannot say the same about the staff and my good experience with the doctor ended after this. After I was done with the doctor, I was told I'd be receiving an antibiotic shot. After waiting so long to be seen when I first got there, I was then waiting another half an hour just to receive the shot. I even heard the doctor giving instructions to the RN in the hallway for me and wasn't seen for 15-20 minutes after hearing that conversation. From here, I was told to schedule an ultrasound, and pending the results, I'd be put on medication. I schedule the ultrasound the next day because the doctor made a big deal about making the appointment ASAP. I get a call early in the morning the next day saying I can't be seen by the technician because it was after 3 and they leave after 3 on Fridays. I reschedule for Wednesday, then get another call saying I need to move the appointment again to Monday because the doctor wanted me to do it ASAP so I could be put on the medication. I see the ultrasound technician on Monday and it's been over a week and I still haven't gotten results. I also haven't gotten results from the first appointment's Pap smear and it's been 2 weeks. Every time I've called the front desk they tell me the doctor would call me with results and I've heard nothing. After they made such a big stink about needing to be put on this medication if the ultrasound is clear, I would hope they would call me if it's something serious. With the scheduling issues, waiting time, and complete lack of communication and respect for their patients, I would never recommend this place to anyone. read more

DO NOT SEE DR ROBERT KELSEY-- SHOULD HAVE LISTENED TO THE OTHER 1 STAR REVIEWS. I booked an appt with Dr Kelsey despite the bad reviews because I needed help ASAP. I called day of to confirm since I had to lose a day of income taking off work. They confirmed. Got there early & still had to wait 30 mins past appt to get a room. I get in & he sends a nurse telling me since I had my annual Pap smear elsewhere he wouldn't see me. I explained that I really needed treatment ASAP for the condition going on (daily heavy bleeding & pain) & my DR was in Detroit (recently moved to CHI). Dr Kelsey told the nurse he wouldn't work with a patient that possibly wouldn't be a repeat patient for him. The nurse apologized telling me this made no sense & tried multiple times to get the DR help. I offered to make follow up appts & let them do the pap smear but still was refused. I asked to speak with the DR and was told by the receptionist he had moved on & I could wait til his next patients were done. read more

I would not recommend this practice for standard gyno check-ups and appointments. The wait time is always very long (30 min-over an hour) and the staff has a way of making you feel like a burden. They may treat expecting women or older women with more care/concern, but I consistently feel uncomfortable with the attitude of the staff. As far as the doctor visit, it's always in and out without a lot of attention to detail or helpfulness. I have been told my PMS pain and terrible periods (debilitating cramps, flu symptoms, heavy heavy bleeding etc.) are normal and there aren't any options for "someone with my history." I always feel rushed out and dismissed when trying to get advice or hear options, despite spending so much time waiting in the office and to see a doctor. read more

Dr Kelsey is great, BUT his Office Staff and Front Desk support is the opposite. This office has the worst customer service that i have ever experienced in any setting, ever in my 35 years. Expect to 1) never get a return call 2) miss important milestones in testing because no one calls you back and 3) when you get someone on the phone, you will then hear that you just have to wait another month (expect this to happen a few months in a row) I love Dr K, but cannot stand working with his office. Sadly I will be going somewhere else. read more

I have been a patient at this practice since 2016 after a poor experience with a different OBGYN in the city. I am a patient of Dr.Bonner but have had the pleasure of working with many of the other doctors at the practice and have never had a negative experience. Specifically with Dr.Bonner and her PA's I just can't speak highly enough of them.. with our first pregnancy Dr.Bonner had to come a little late due to the fact that she was delivering THREE babies at once across at the hospital. She really wanted to be the one to meet with us for the first appointment vs a PA which I really appreciated. When she walked into the exam room she was calm, confident and I never could've imagined that she just brought three new lives into the world. Her confidence in her work truly makes you feel safe and I trust her experience and opinion so much.. I believe this practice is full of extremely smart and driven doctors and it's very evident in all of the staff members. I have also had many appointments with PA's for more routine visits and again can't speak highly enough about their patient care, professionalism, knowledge and empathy. This is a very special practice and I feel so fortunate to have had our birthing experience with a staff I respect so much! When you have a staff that pays such attention to detail for each patient of course you can expect them to get busy. I have personally had a great experience with both the front and back desk and they are constantly fielding calls and managing a large practice and patient population. While I'm sure it can be frustrating if paperwork and records are slow (though I have not had this experience) I would prefer a practice who puts patient care ahead of paperwork. To summarize, I have never felt safer, or better cared for and I personally have loved my experience at Chicago Women's Health. read more

I have been a patient of Chicago Women's Health Group and Dr. Bonner for nearly 10 years- from my roaring early 20's to my now second pregnancy. IMO, Dr. Bonner is straight-to-the-point and direct in her opinion. Listen, I do not like to be coddled (that's what my husband is for), and I voluntarily chose NOT to rely on my "instincts" or "motherly feelings" to make medical decisions for myself and an unborn child. I listen and consider the opinion of a medical professional. What the hell do I know? I should note that Dr. DiPasquale ended up delivering my first child via c-section, which was a wonderful experience given the circumstances (i.e., I had to be cut open after 12+ hours of labor). I will always remember the moment DiPasquale said, "OK, Jessica! Your baby will be born in about 60 seconds...," and then literally the operating room erupted in cheers. It was a moment I will never forget. Thankfully, never had any issues with billing. I have had a few appointments run late but no more than 45 minutes. Yeah, it is kind of annoying. Usually I go into any doctor's appointment anticipating some kind of wait. It's just the way it is. CWHG doctors are running back and forth between the office and Prentice, delivering babies all day long. I noticed recently that the staff has been proactive in keeping you updated in the event your appointment is running late. I have also noticed steady improvements in the front desk staff and check-out staff. Some of the later reviews are correct in that they can be short or not so enthusiastic, but overall I have noticed a difference. read more

This review has been a long time coming. I've been going to CWHG for 5+ years now and the main reason why I haven't left is because of the hassle of starting at a brand new OB-GYN. That may change. First, the health staff are nice and professional. Dr. DiPasquale is kind and attentive, although appointments often feel rushed (after waiting for a long time to see her). The PA Lindy Blackwell is amazing. Simply amazing. And the billing staff - Shirley and team - are communicative and nice. The nitty gritty: this office is seriously lacking in patient treatment, customer service and overall professionalism. There's a tone of judgment and coldness amongst the office staff. Not all, but enough that I'm writing this review. It's impossible to get a hold of an actual person when you call (unless it's billing). And once you're in the clinic, it just feels like they'd all rather be somewhere else. This is fine if true (hey, I'd rather be somewhere else too), but try not to let it show. Especially since going to the OB-GYN can be a vulnerable and scary experience. In a nutshell: late and rushed appointments, impolite, lack of communication, minimal follow-up, unprofessional. read more

Just had my first appointment here, and let me just say Dr James is the most caring, sweet doctor I have ever met! She took the time to get to know me and my situation before she did any tests. I was very anxious about this visit, and she made me feel really at ease and helped me with all of my concerns. The ladies at the front and at checkout were super helpful, going out of their way to assist me. However, the tech that drew my blood was extremely rude. I asked her to be gentle with me (i have very skinny arms and was in a very frail state) and she did the complete opposite! She didn't pay attention to what she was doing at all, and jabbed the needle so hard around my skin it actually made me flinch and scream- to which the tech that she was talking to actually apologized for! But still, the tech working on me didn't care. After 5 minutes of what felt like actual torture, she bound up my arm, and sent me on my way. While i was paying, i removed the bandage (as i usually do, since she didn't instruct me otherwise), and turns out, she gave me a hematoma! The billing lady had to walk me back, clearly embarrassed, yet this tech literally couldn't care less. She bound me up and sent me on my way again without saying a word. I have NEVER IN MY LIFE had such a bad experience getting my blood drawn. Not only that, I now have a massive hematoma which is preventing me from being able to use my right arm and has me in an insane amount of pain. I loved this place so so much and am so happy i found it, but honestly their blood work techs need to be trained better in both bedside manners and skill, because if they are all like the lady that did me, then I would be really worried. read more

First, may I say I have a bubbly friendly but quiet personality and rarely have a day that I don't love every new human I come across in the day, I LOVE PEOPLE. Unfortunately outside of the phlebotomist and the woman at check out (who were both very nice), all other staff from the front desk to the Dr. gave me a very strong feeling that I was putting them "out" by just being a normal patient there for an exam, from when I asked questions, to just seeing how frustrated they were with their jobs, constantly sighing and rolling their eyes....and how little they actually CARED about me, I felt like I was being moved along a conveyor belt of the process rather than treated like a human... aren't they supposed to be in the CAREGIVING industry? When has customer service left the medical services industry? Do they understand that we are PAYING for THIS SERVICE from them? It was so discouraging for what I had assumed would have to be my conception and pregnancy journey. After a friend's suggestion, I did a consult at VIOS fertility and was BLOWN away at the difference in how I was treated compared to the Chicago Women's Health Group! I actually LOOK FORWARD to my appointments at VIOS as everyone is friendly and kind and is there to serve you in your health needs. The Dr. mentioned I could go to VIOS until i was pregnant and then return back to this health group..... Well to do so, I had to have CWHG send my medical records over...another frustration,... VIOS and I have called CWHG for six weeks straight to remind them to transfer my records and my treatment has been delayed during that time through VIOS. Especially after having to hound CWHG for my records week after week and having to delay my treatment as a result...that solidified my decision not to return back to CWHG... continue with VIOS until pregnant, then I will find a different women's group who have the same respect and consideration for their patients as VIOS does. read more

We had the best experience here. My wife and I came here after getting pregnant and Dr Bonner walked us through every step of the way. Dr Bonner is very personable and positive. She was very knowledgeable and helped a couple nervous parents get to the point where we have an amazing little boy and we'll forever be grateful. The office staff is very courteous and helpful when it comes to making future appointments. We would highly recommend them to anyone asking. read more

This review is solely for the admin/support staff. My doctor is great. I came in yesterday morning and was prescribed a medication. Upon leaving, I checked in with the desk to make sure they would send it over in a timely manner. 24 hours later, Walgreens still doesn't have my prescription. Fine, they were busy yesterday. I called CWHG to remind them that they have yet to send my prescription. The woman who answers says she will fax it right over. Two hours later, Walgreen's still doesn't have it. I then call CWHG again, letting them know I am in pain and need my prescription to be sent ASAP. The woman then says, "YEAH, I'LL CALL THEM." and then hangs up on me. I'm sorry, what? This is my body and health I am calling about. Find a new job where compassion and concern is not needed if you can't handle calling in prescriptions. read more

Seems like I had the same problem as anyone else who reviewed. Communication is not a forte. After an hour long consult appointment, I followed up to make my appointment for the procedure. Pretty simple in theory. Except they don't even know which device I am supposed to be getting in this procedure and were asking me which IUD I wanted from a list of names? I thought after the consult they would at least write down the prescribed IUD on my chart. Such an uncomfortable experience. read more

After shopping around for an obgyn , I have endometriosis and fibroids , this clinic still takes their time on receiving patients . First, I called in to confirm my appointment and the clerk could not find my appointment causing me to reschedule, the same day. I arrive, and the clerk tells me I'm late ! Umm Anita screwed up and double booked me , now I'm waiting for my appointment for an additional hour ! I arrived at 11 didn't see the doctor till 1245. Follow up visit , the clerk tells me they're running behind , I told her that's typical , I end up spending 3 hours there! Take the whole day off if you're scheduling an appointment here . read more

The doctors have always been very nice during my visits, but the follow up and office staff is absolutely horrible. If you need anything, medical records, doctors note, any kind of test results, get ready to be completely and utterly disappointed! No one will ever reply to your emails or messages either, so just keep calling or going in to the office for repeated appointments (and to be billed for those visits)!! At one point the woman in records simply hung up on me. Amazing customer service!! After a July MRI that revealed a health issue, no one called me and it wasn't until I made an appointment in OCTOBER, again, after several calls that the doctor asked me how I was feeling after the news, I'm like, what news? No one told me anything!! She says, oh, you have a large tumor!!! Seriously?!?! So unprofessional and hugely disappointing. I will never return. I have heard similar stories from other patients! read more

Every single visit I have here, always screwed up. Whether I am supposed to be booked for an ultrasound; the staff forgets to schedule the follow up. If not that, they schedule me with the wrong doctor. The ultrasound tech even loudly made comments that I asked about the wait time , and I had to confront her in the room about what she said at the front desk. This past visit , the staff scheduled me with the wrong doctor . Sadly I like my obgyn and I have to take my Heath somewhere else because the staff is so incompetent. read more

The doctors and PAs have always been good, but the nurses or whoever the staff are that answer the phone and answer basic questions related to refilling prescriptions, etc., are extremely rude. I've had issues multiple times with them and will be switching gynecologists as soon as I move to a different neighborhood and this one isn't just the most convenient. read more

While the doctors here are great, the admin/support staff needs an overhaul. I have often found the receptionists that book appointments rude and lacking customer service phone skills. For records requests (to be transferred elsewhere) they will take over 3 weeks to do this task and then promise you it will be done when it isn't. This process, according to their records people and website, takes 7-10 business days. This is completely false. They also charge a fee for this depending on the number of pages- something that I was not told at any point other than when calling to find out where my records were. Who charges a fee based on the number of pages? It's the year 2016 and gaining access to my own medical records shouldn't cost me anything. Phones are never answered on the first try, calls are not responded to within 24 hours, pushing simple requests and discussions out weeks at a time. It's actually very unprofessional- especially when the topic is that of your health. Sometimes time is of the essence. Test results are received via a call back by what sounds like a receptionist versus your doc or a PA. Not that this is a huge concern but sometimes if you're going to be receiving a phone call anyway you'd rather it be from your MD to discuss any questions you may have or inquire further about other options. It adds a more personal touch as well. So in sum, great medical care from good docs, but admin operations sour the entire experience. read more

I am not in the habit of writing Yelp reviews, but I had a wonderful experience with Dr. Robert Kelsey at Chicago Women's Health Group that I need to share. I have been a patient of his for decades and am about to become a first-time grandmother. My daughter, who is not a patient of his and actually lives out of state, was having concerns about her pregnancy. Dr. Kelsey offered to speak with her on the phone, answering all of the questions she had. A weight was lifted from her shoulders after that conversation. He did not have to spend time talking on the phone with her, but he did. He also extended the invitation to call him at any time. In this day and age, it is rare to hear about such acts of kindness. I can't begin to say how much it meant to us to be able to talk with someone so compassionate and knowledgeable. If my daughter decides to move back here in the future, I know she won't have to look far to find a truly dedicated and capable obstetrician. read more

I'm not sure why there have been bad reviews written more recently about this group, specifically addressing the office staff, but I felt the need to write them a positive review because everyone at Chicago Women's Health Group has been wonderful since I was pregnant with my first in 2015. I am now pregnant with my second, and since it's difficult to find a babysitter for every appointment, I end up bringing my toddler to most of my appointments. The staff is SO great with him, and so accommodating. The office staff has always been understanding if I'm late, made it painless to reschedule, they always give my toddler little toys and treats while he is there, and I really can't say enough about how kind they are. Perhaps they sometimes get busy and backed up, but I've personally never had any negative experiences with this group. Last but not least, my doctor (Dr. Dipasquale), is amazing. She's professional, kind, attentive and always lets my little one listen to his little brother's heartbeat. It's why I went back to her when I got pregnant with number two! Highly recommend this practice. read more

I am in the unfortunate situation of having to see a number of specialists and even with the expectation that doctor's visits are not always the most pleasant experiences, Chicago Women's Health Group, nearly everyone I dealt with in medical records, billing, scheduling and Dr. Mulchandani in particular were absolutely terrible to work with. The staff is cold and unresponsive; to the point where it took three months (unfortunately this is not at all an exaggeration) for me to get my medical records sent to Northwestern Memorial. It took countless calls and voicemails to finally get through to someone two days before my appointment. When I finally did get through to someone, I was told that it was my fault for not answering my phone the one time they did call back. And, this is the first time that I have ever been charged for having my medical records sent to another facility ($37!) At over $600 per visit (that's after insurance), for unnecessary procedures, I have wasted my time and money and health-wise, I am worse off than when I first visited. This facility and/or Dr. Mulchandani are more interested in making money than providing quality healthcare. I understand that doctor's have a tight schedule, but to make patients wait over an hour past their appointment time, see them for less than five minutes and not address their health concerns or to pass judgment on a patient's lifestyle is not at all professional and completely unwarranted. I am so very happy to be back with a doctor I can trust at Northwestern. read more

Dr Onia was my doctor and didn't have any issues with my visit (i'm easy though). The wait is awful and I was the FIRST appointment for one of my visit. Expect to wait for no reason at all. Also Dr. Onia REQUIRED me to have a follow up appointment before she would write a full year RX (Note- they only took my blood pressure in the follow up appointment). She then slapped me with a bill which of course insurances wouldn't cover since these are supposed to be yearly visits. I was furious and felt taken advantage of. No worries though... I won't be back. read more

If you are looking for a peaceful and positive vibe clinical experience STAY AWAY!! my wife was was patient here and we had to change the doctor as well as the practice group immediately after first trimester 1) No one here will come forward to help you, assistants and nurses here way too rude. You can never ask them a question twice, absolutely never. You will be looked down like a stupid creature. 2) They will never maintain appointment schedule, we had to wait minimum 40 min on every appointment of ours. 3) Never they will call you back with any pathological results. While drawing blood they would say that they'll give u a call with results in 3 days but trust me they'll never even after 2 weeks. You have to follow-up with them , beg them, for your results. 4) They will miss your prescription to be sent to your medical store. We have to follow-up with the nurses (repeated phone calls) 5) Doctors, Nurses or the assistance, no one will ever say anything positive. They will always talk negative things. They will scare you to death so that you do all possible tests and they could mint money. They will never be slow in explaining why these tests are important rather threaten you with the negatives. read more

Wait time is ridiculous. Almost every time I make an appointment, I have to call the same day to check and see if the dr is running on time. I know it's mainly the patients with questions that make the dr late to their next appointment but the office stacks appointments so it's inevitable that you'll be waiting! One time I was 15 minutes early but still waited over half an hour in the reception area, then another HOUR in the examining room. I love my doctor but the way the office is run, the staff makes me question if it's worth it revisiting. On one occasion, they ran out of the birth control I'm on so I had to go down the street to Walgreens and pic it up. The PA asked if I could pay for it as well and that really ticked me off. I told them it was bad enough they weren't stocked up knowing I had an appt and they need to handle payment through my insurance. Lame. And now I got a bill for a $40 dr fee visit! It was for the 2 minutes I told the PA I wasn't paying out of pocket. Terrible read more

Find a different doctor's office! Dr. Onia (the doctor I saw): impersonal and cold. She gave me a wrong diagnosis and ended up causing me quite a bit of anxiety and stress with this misinformation! Nurses: Are impossible to get a hold of, they don't have their own voicemail, and while I was waiting in the doctor's room (which was next to the Nurse's Station), I heard the nurses making fun of one of the women who had just gone into labor!!!! I could hardly believe my ears! Reception Staff: Rude. I witnessed a man run up to the desk and say his wife was in labor. The receptionists said, "she needs to come up here [the office is on the 12th floor] to check for labor". The man said she couldn't walk because she was about to have a baby, so could he get a wheelchair. The woman sighed as if it was a huge annoyance and then left to find one. She never came back to the desk!!!! Finally the man got a call from his wife and he ran back downstairs and called an ambulance. Every time I've called or been checked in, the receptionist(s) have been rude and unfriendly. Finally I called and talked to the Medical Records staff for them to fax over my records to my new OBGYN and they were charging me $30 to transfer them! Hasn't it been in the news in the past year about how doctor's offices are switching to online patient records so that records CAN be transfered with ease? This is absolutely ridiculous. read more

Add me to the list of people who love Dr. Clinton. I moved to Chicago from out-of-state halfway through my pregnancy and have tried two other Ob/Gyn practices in the city. I did not like either one, and was begining to wonder if the problem was with me. NOT THE CASE. Feel so at-home at this practice! Very practical, down to earth, no snide comments about too much weight gain. The office staff is attentive and efficient (and nice, which matters when you have pregnancy hormones raging through your body). I guess others have not had the same experience, but I found everyone to be super pleasurable, again, as opposed to two other very highly regarded places I tried in the city. It sounds like sometimes the doctor gets behind, but if that's because she is willing to spend extra time with patients who have questions, then so be it. Sometimes I am likely to be the person who made her late. I love that the doctors try to deliver their patients' babies if the labor happens during the day. A few other practices make no apologies for the fact that you get who you get. Of course this means that sometimes you have an appt and the doctor isn't there b/c she's delivering a baby (sounds like you see a NP or another doc in that case), but this sounds ok to me. All in all, love it so far. read more

I have seen Dr. Bonner for several years. Overall, I'd say Dr. Bonner is good, but I can't recommend this practice. It has the worst customer service I have ever experienced. The wait times in the waiting room, and then in the exam rooms are extremely long. The front desk staff is very rude, but I'm an easy going person who will put up with a lot. And, it is easier to stay with the same doctor; especially, when she is nice. So, I have been seeing Dr. Bonner for about six years. BUT, this is the year I leave Dr. Bonner. Unfortunately, I found out today the transfer of my medical records will cost me somewhere around $30.00 and it is a long process. I was told CWHG can't email me a release form so I can have the records sent to me (or my new doctor). They can only fax me that release form, and it can't be done for two business days. Once I return the completed form it will take them eight business days to get my records together. Mind you, not eight business days to get them to me or to my doctor, but eight business days to get them together to be sent out. Once they have my records together, they will call me for payment and then send the records. I'm not a fan of this practice, and I look forward to working with a new doctor and practice. read more