The best goddamn service I've ever had anywhere in my entire life, the person taking my order could recite the entire menu from heart. And don't even get me started on the food this stuff was good as hell 10/10 read more

I always come to this Chick-Fil-A on Friday's so I can grade papers and my babies (and their friends) can play along with having dinner. They are always so sweet and the place is always clean. No matter what time or day we go they are busy but they have your food out super quick. If you do not have the app I would highly recommend getting it. Every time you go scan your app and you will accumulate points. After so many points you will get free Chick-Fil-A sandwiches and other items. read more

Service is excellent, led by a General Manager who is conscientious of providing accurate and friendly service to all customers. The restaurant clean and child-friendly. The food is Chick-Fil-A fare. read more

Surprising to see the bad reviews for this Chick-fil-a. It must be from Bojangles employees down the road Been here dozens of times, every time the service is fast and the food is great. One of the fastest drive-thru services as well. read more

This chain has become known for it's outstanding customer service, and this place is no exception. I have been waited on by the manager more than once, and the level of service is consistent across the board. I can't tell you how many times I've pulled up to the over flowering drive thru, and gotten out in less than five minutes. I don't know what I would do if I developed a peanut allergy, and couldn't eat here. read more

Not all that busy atm. Which is great. Pricing is always good and the food is always excellent and good tasting. Unfortunately this morning the chicken on the chicken biscuits, were way to thin and smaller than usual. Usually a lot thicker and bigger in dimension. Not sure why it was so small today. read more

Walking into this Chick-fil-A location, one would probably be shocked by the size of the line. At any time of day there is a steady flow of traffic. While the lines inside and in the drive through may flow out into the parking lot during rush hour, the servers are great at managing the crowd quickly and efficiently. The building its self is very clean and modern. The food has always been great and they haven't once messed up one of our orders ever since it's opened. Anytime I'm in Charlottesville, I always make sure my route will pass by this Chick-fil-A. I fully recommend this location to everyone. read more

I ordered our dinner via the drive thru. This was the first time I ordered the chicken tenders. I ordered a (4) piece meal. When I got home, I was shocked to find that the tenders obviously came from a Cornish game hen! They were the smallest tenders I have ever encountered. If you order these; you better buy (2) orders. A single order is barely a child's portion! read more

This is the best Chick-fil-a in C'vile. I use them whenever I can for school activities. They can handle any large order! The owner is the best! read more

This Chick-fil-A is outstanding! The food is always good, the staff is always friendly, double drive thru and the restraunt itself is beautiful!! I've never been to a Chick-fil-A that looked bad but I guess this is their latest design but it's bright and colorful! Very spacious so you don't feel cramped if you eat inside and even some long tables that are great for large groups. read more

Always fast, delicious food, pleasant staff. Makes waiting in their long lines worth the wait! And their shakes? Yummmmmmmmmmmmm

This is our favorite Chick-Fil- A. Their customer service puts other fast food restaurants to shame!! They could teach many businesses a thing or two about customer service. One other thing to add- the managers are always actively helping staff and doing so with smiles on their faces! We love Chick- Fil- A!! read more

Ok so let me tell y'all about this place! Everyone is incredibly nice and eager to help. The food is amazing ! Never has my order been wrong. Seriously! If you're having a bad day and want a great positive atmosphere with good food then go get your grub on! read more

My mom and I decided to run by the drive through a girl named Jennie was very rude when we pulled up to the window. She never even said hi to us nor smiled, she could at least "act". She she just started handing us our food. My mom tried speaking in Spanish, the girl acted like she didn't know the language when she has a clear accent. We asked for more hot sauce and all she said "another one?" In a very rude tone. My mom was already not happy on how low customer service this employee was providing. The attitude and smart questions made it worse so my mom said " wow I can't believe someone is allowed to treat a customer this way at Chick fil A". The employee heard my mom, looked at her and continued working. Instead of apologizing for her behavior she ignored what my mom said and pretended we weren't there anymore, so incorrect. read more

This is the most amazing Chick-fil-A ever! Such kind, quick service. The restaurant was clean and inviting. The Golden Rule is truly practiced at this place. I live 45 minutes away, but when I want Chick-fil-A, I will drive the distance. Yeah, that good. read more

Went through the drive through and workers were taking our order instead of giving your order through the intercom. The worker in our line didn't have a menu so we had to describe what we wanted. We ordered extra sauce and it didn't come in our bags. The line was too long to go back through. Won't be stopping here again. read more

Best chicken sandwich in town, and staff is always unbelievably cheerful!! Drive thru line can be long, but they add staff outside to speed up service. They always do a great job! read more

Normally we just go through the drive thru at this location, however we decided to eat in for the first time today. Normally the service in the drive thru is great, so we expected the same from the seated dining area. Perhaps the entire dining staff is having a bad day today but everyone inside seemed to be very irritated. The young lady that took our order was not friendly at all. We had to repeat things at least five times because she was not paying attention. She failed to give us all our drinks, and did not send them when the order came so we had to go back up to get them. At the end of our meal we went to the counter to request drink refills. There was maybe one person waiting in line and at least four people behind the counter. We were never greeted and finally had to just ask someone for a refill who seemed less than happy to grant the request. All in all the atmosphere and level of service at this location is completely different from the woodbrook and fashion square locations. We missed the personalized service those locations offer with their lovely wait staff ladies, who make sure you have everything you need, and send you on your way at the end of your meal with a mint... read more

Another visit to Pantops Chick-Fil-A, wonderful as usual. Hot food, accurate order, friendly staff. Cashier gave us plenty of ranch and bbq sauce which is hard to come by at "other" fast food restaurants. It was a beautiful afternoon to eat outside, hope they add more outdoor seating in the future. read more

I've been to this Chick-Fil-A plenty of times and only have ever had a couple of minor problems. The food is consistently prepared properly and the staff is friendly and efficient. Of course the food is good as well - it is Chick-Fil-A after all! read more

Finally!! A dependable fast food resturant on pantops mtn. Thank you Chic-Fil-A. I know when I visit that my order will be hot and correct. Staff is always friendly and the resturant is clean and well managed. You never disappoint. Good job. read more

Horrible customer service- very different from literally every other chic fil a, ever. The staff is very blasé about their customer service. My most recent experience; I went though the drive through- ordered 4 chicken sandwich meals and a salad. Pretty easy order, right? After driving 25 minutes home I realized that they had only given me 3 chicken sandwich meals. We don't eat out a lot, only when there is no other food in the house. So this means one person on our family doesn't get to eat. I called and told the very young "operations manager" what had happened. She asked my name, then proceeded to tell me that next time I was in town they would give me a "free" sandwich- she would write my name in a book....and hurriedly hung up. I called back and informed her that she was not giving me anything for "free" because I had already paid for the sandwich and I would like to talk to a manager. This compensation was not acceptable. She proceeded to talk about store policy and said her owner would call me, which he never did. Dont go to this chic Fila. I don't think the same person owns all of them. The one on 29 is way better. They also shorted me one time and sent me 2 coupons (each for a sandwich) in the mail which was acceptable because I don't come to town very often. Very bad customer service that I have to go 25 back to town and 25 minutes back home to get something I already paid for- and they pretend that they are giving me a "free" sandwich as compensation. Pay a few extra bucks and HIRE A OPERATIONS MANAGER WHO CAN PROVIDE CUSTOMER SATISFACTION. Not a teenager....who can't deal with adversity. read more

My first impression of this Chick-fil-a establishment was less than satisfying. First, the restrooms were cramped and very awkward to maneuver around the people coming in and out. Second, the employee at the register, I won't use names...ACTUALLY, I will, Wanda seemed as is she wasn't thrilled to be at the happiest place on earth a.k.a. CFA. She kept a straight face the entire time and was hard hearing, yet responded to us with annoyance when she could not hear. Wanda.. that's not my problem you're 70 something having to work a fast food job... cheer up and represent Chick-fil-a. So, enjoying my meal was a little hard while trying to ponder over this strange CFA. Wanda made her way over to our table and displeasingly asked if anyone wanted refills. Well of course we said yes, because she offered, but she then DEMANDS we take off the lids with such a tone in her voice i was put into shock. I removed the lids and handed her the cups as she wished. Upon her return we all thanked her greatly- ALRIGHT THIS IS THE GOOD PART, SOME MAY NOT BE ABLE TO HANDLE THE CONTENT COMING NEXT, SO READERS BEWARE- Wanda returns our drinks and doesn't, i repeat DOESN'T say my pleasure. That's the #1 rule, CFA holds their workers family hostage just to make them peppy and live by the words of "my pleasure"... yet WANDA DID NOT SAY A WORD!!! I am appalled at this experience and I will never be returning here. This one establishment has put a damper on the Chick-fil-a name... read more