I don't know what's going on at chic fil a on the loop north. They put the slowest guy in charge of the curbside orders. Waited over 30min got the notification it was on its way but never came. All the while the drive thru was moving really fast, so I decided to get in line and pick it up there. I explained to the drive thru person and he said it happens to move up and wait. Didn't move until I got my order which was already made because I saw that it was already on the counter and to top it off it was missing the sauces and salad dressing and the fries were very cold which never has happened here before. This chic fil a has very good service but today I don't know what happened. read more

Super good food I got a freed combo meal because it was my birthday so if it is your birthday ask for a combo meal and be extra nice

Man, this place just keeps f*cking up!! Not due to the food, but the service. I tried calling the location and it went straight to voicemail. It really, really sucks since it's in very close proximity to where I live...However, I think I will be getting my fix from the one on San Dario. They've never messed up or given me a filet that looks like a big nugget!! Later for you!!! read more

Good place good service amazing food everyone there is friendly and nice and homey makes me wanna go back again

Quick service, perfect orders delicious food and it was very lively 10/10 recommend for people who want good food fast and a very lively feeling with nice employees and very needing to people read more

Food was amazing and servers are always nice. The place inside is clean and they remodeled! EATMORECHIKEN

This is the worst Chick-fil-A in all of Laredo, not only was my order taken wrong but the item I received wasn't even what I was charged. I ordered Cobb salad with a spicy breast, and had got charged a nugget Cobb, however when I got my order not only did I notice that my order was taken falsely but instead of a Cobb salad I got a south-west nugget salad. I have been to this chickfila before and not once have I had a positive experience. In past times before I have missed items, condiments and compassion in my order. While I understand the fast pace workplace environment, I too understand how little it takes to smile, not only did I feel rushed but pressured to hurry up my ordering process. I have given this chickfila many chances before mostly because of its accessibility and convenience to my place of living, work and worship, now looking into the future, I will MOST DEFINITELY NOT be coming back, not because of the great taste of Chick-fil-A, but because of my encounters with this Chick-fil-A specifically. I do pray for better days at this chickfila. Do better. Blessings to a better management. read more

Honestly, this is probably like the worst Chick-fil-A in America. You wait in line for like 45 minutes to get a sandwich this place is ran by literally teenagers they just need to have better leadership because honestly they cuss but no one's looking but people have ears. The lack of maturity is definitely horrible in that place. We shouldn't wait for literally 35 minutes to 45 minutes to get our food. read more

Did drive thru for the convenience. Order a meal for each member of my family (4) got home and noticed my sandwich was missing. Called and no one answered. Had to wait till my family was done eating before going back to Chick-fil-A .(45 mins later) Mentioned to two representatives that by now my fries were cold and the drink was very watered down. Now I'm enjoying my very warm sandwich with my cold and soggy fries and watered down drink. Thank you for the family meal. read more

40 mins curbside They said they didn't see my name which doesn't make sense because I was charged and my order went through and when I asked for help they took another 20 mins just for them to come outside and ask me what went wrong again! A total of 40 mins roughly. Don't recommend doing curbside at this location. read more

Never prepared for lunch rush. They take too long in drive thru. Waited ovver 20 minutes.

I was disappointed in the waffle fries from the combos. Seemed like they were missing a few. They sure didn't forget to charge me read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Laredo, Texas

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I waited over 30 minutes to receive my Cobb salad. About 20 minutes in I mentioned to a team member and showed them my receipt that I was still waiting for my salad. She returned and said it would be out soon. Another 15 minutes ago and still nothing and so I decided to go up to the counter. The staff were friendly however I could tell that something had gone wrong when they processed my order because it's not normal to wait 30 minutes for a Cobb salad. While I was in the counter, I saw multiple orders, go out, including another cop a guest that was dining in keep in mind my order was carry out. After about 2 to 3 minutes waiting on the counter, my salad finally came out and they offered no apology which I thought was kind of inconsiderate considering I had waited over 30 minutes. I understand sometimes mistakes happen, but just keep in mind that mistakes happen often in this Chick-fil-A . read more

I came in to the restaurant to place an order to go because the drive thru lane was long. Turns out that they gave the food to everyone and the additional cars that kept coming in except mine. I tried to understand them but this was exaggerated long. 25 minutes to wait only for 2 biscuits meals. Really?. They seem to be all disorganized and no clue how to get orders straight. They were people also coming in from the drive through as they got wrong orders. I never had such a bad experience at a chick fil a and I'm very disappointed. After all the wait they came to tell me that my order was going to take an additional 15 mins. Never coming back to this spot. read more

Great services, friendly staff and the only one I known of that greets you "Welcome to Chick-fil- A" because the one in Buena Park, Ca didn't greet me like that. So five stars for you, Chick-Fil- A north Laredo. The best thing was they sometimes gives out sample of chicken or something that involves with chicken. Awesome customer services, clean area and there a play place for the kids. read more

terrible. I ordered a chicken sandwich for deleievry and it never got delivered. I got my food "delivered" at 8:09 apparently but when I checked out side there was nothing there. i love Chick-fil-A but this really lowered my expectations and I never got my money back. So I won't be ordering online for a while since I will be getting charged without getting my order. thank you have a good day read more

This was the best Chick-Fil-A I've been to, but customer service has continually declined since the new operator and management took over. To top it off it was very dirty. I had never seen it like this, every available table was dirty and nobody was cleaning. My wife had to get someone to come clean it. While very kind and polite he just threw everything on the floor and no body came to clean that. The drive through is their money maker and focus, and it has continued to be very fast, however I couldn't help but notice that now you have to check your order because they will screw it up, can't trust them like before. read more

After waiting for 30 minutes curbside...they didn't place an order of 8 count grilled nuggets but was charged! I called and the gentleman that answered was very rude! They did bring out my missing nuggets but once I got home I realized they just threw in whatever instead of looking at what I had paid for...grilled not breaded nuggets!!!! Super disappointed at how I received service today! NOT going back to this location. read more

Terrible curbside service! If you order on the you will wait a ridiculously long time for your order. Worst customer service I have ever experienced. read more

Ordered curbside and got the wrong order!! The guy asked for my name and still ended up giving me someone else's order. I didn't realize my order was wrong until I got home called the restauran's number and the number is disconnect with an unlisted number!!! I was furious!!! Had to go back to the restaurant manager was rude! Looked like she didn't even care!! Never again am I going to this chick fil a location! read more

Horrible rushed service. Ordered through drive thru, waited to hear employees laughing and having a good time in the back instead of taking my order to me. Got home, and food was cold all sodas didn't have ice when I specifically asked for ONLY ONE to not have ice. Fries were half cooked and were not fully filled ( I ordered 4 large fries). When leaving drive through they give me the order without any confirmation the order was ready so I could leave, I just asked them if that was all they turned very rudely like I was inconveniencing them and responded:"well yeah". Sad and disappointed this was my favorite restaurant and location now it's just gone down the drain. I worked fast food before for about 6 years and I don't see how hard it could be to have some common decency with customers and having the food the way you would want to eat i read more

Chick-fil-A - I didn't pay for small did I? I paid for large. - Fast Food Near Me - Laredo, Texas

As a frequent Chick-fil-A patron i find my last visit very troubling. We ordered our food via the app and clicked the "we are here" button as we pulled up. After waiting about 20 minutes in the parking lot, the store calls us and tells us our food has been waiting on us. Well i'm unclear what they were waiting on. They informed us before the call ended the food would be out shortly. Fast forward to 20 more minutes waiting in the parking lot, we decided to go inside and inquire on our food. The employee was anything but polite and made it seem like we were inconveniencing them. Makes the decision to never return to the this location much easier. If it was possible to give zero stars; i would. read more

I used to think Chick-fil-A was bomb until I couldn't get no extra side cheese. Like seriously? I order a nice side salad and add in some strips and like to add some extra cheese on it. Last time I went the chic said they don't do that anymore? I was like oh what? She said we don't sell it on the side anymore. I was left like it's business. A sell is a sell. I'm buying the cheese not like I'm just taking your product. Dumb. Chikfila is on my menu once a month maybe now a days. Used to be once a week. read more

Honestly...what can anyone say bad about Chick-Fil-A...this location is awesome...the food is always hot and fresh and the staff is super friendly...one day I went through the drive thru and I had my pug with me...they saw him and gave him a treat...I absolutely love this place. read more

First off the bumps they put by the drive they window are so unnecessary. My car is small and it's just so difficult going over them and the man at the drive thru looked annoyed that I was struggling to go over them. Second I ordered a salad and soup and got no utensils/napkins or Ranch for my salad. read more

The go-to spot for families with kids. Consistently great service. Very friendly staff, this place knows how to retain its customers. To bad more Laredo restaurants don't follow this concept. Oh yeah, good is always great (for fast food chicken) also. read more

CFA just knows how to treat their customers. Service is always friendly and fast. The food is always good and hot.

Great Food. The lady attending me was fairly rude and Upon finishing the sale I asked her "What happened to the great service and smiles" ? She rudely said, we are tired around here. I was embarrassed cause my 14 year old son had to hear the justified comment she tried to use in order to be rude. It's simple, if you're Lazy don't work. If you're tired, don't go in. The restaurant manager was kind. read more

Horrible service! I ordered for sidecurb for pick up, and the took life to bring my order out. I had ordered Barbeque sauce and got ranch instead, I also ordered a large drink, and they brought out a medium drink. read more

Would give 0 stars if I could. Have always loved Chic- Fil-A but after today, will NEVER go to this location again. Found a long hair in my sandwich and was told by the teenage manager it wasn't their fault. Only wanted them to be aware of the situation. The staff was extremely rude for such a company that claims to pride itself in its Christian values. What bothers me the most is the way they handled the situation. Let's face it, at some point everyone eating at a restaurant will have an unpleasant experience, that I understand. But for the restaurant to pass blame on the customer and NOT even offer an apology is unacceptable. Anytime you get bad service at a reputable place of business they try to make it right, but not Chic-Fil-A...at least not the one on Monarch Dr. Maybe if some of the employees working here weren't children and had received training on how to properly speak to customers??? Hire professional adults Chic-Fil-A and instruct them to display some of those wholesome values you seem to pride yourself so much in having because those rude teens you have working for you don't have a clue! read more

We love chickfila, wish they had the vip thing. We go eat here at least 3 times a week. Service and food always great.

Not good service they were very slow the fries where all cold and without salt . I asked for pepper and mustard and when I got to the house there was nothing . I'm mad about this I won't go to that chick-fil-a read more

Th WORSE customer service. It use to be great and orders were accurate. This has happened on several recent occasions at 1st I blew it off. The drive thru line attendants are in extreme rush "what do you want" I'm thinking is there a menu around with a rolling of her eyes she yells at male attendant "customer doesn't know what to order" I ended up ordering #1 with extra pickles and lettuce tomato & jalapeno. I drive up to window the male cashier gives me total some amount higher than my 1 meal. I ask him to repeat my order it was wrong. I remind him is my jalapeno there "oh No that's 56cents extra. I pay the cashier. I arrive home to find a mess. My order was entirely wrong and jalapeno was wrinkled with brown spots. Nothing I ordered was complete. I contact chick fil a via email and no response from the local office. Management and staff customer satisfaction has gone down tremendously. They need training and management needs some training as well. What a disappointment. It use to be such a high rated chick fill a with smiles read more

Wow. Food was hot and fresh and service was very quick. Great job to the entire staff. Working like a well oiled machine!

This looks like a new location. It is very well-kept and clean. The staff was extremely friendly and pleasant. I was actually greeted in english, which is a nice change of pace for me. The chicken club that I ordered was excellent. No complaints here...give it a go, if you're in the mood for some good fast-food. I still can't believe how friendly the staff was. read more

Chik Fil A always has good customer service, but, this Chik Fil A blows all others away! I'm from out of town and visiting one of our stores, so I'm always buying for the office...Every time I come, I'm amazed how friendly and helpful they are, no matter if it's breakfast or lunch! Thanks for always finding a way to make me always rave about your store when I get back to the office and making me smile! Looking forward to the next time! Daniel Farías, thumbs up to you! read more

The one star is because this particular location has the worst customer service. The chick fill a is well known for is particularly greeting and kindness when you come in but the place was empty everybody was laughing on the back when I was waiting for somebody to take my order it took about 10 minutes to show up. Now I know why the place was empty at 9 am read more

Ordered the Market salad !! The salad was okay. Chic Fila girl asked if I wanted a refill which was nice of her she brought my Coke back with fly on top of ice. I asked her if the fly was extra !!She asked me if I wanted another drink I politely said no thanks. She took drink back to manager on staff he just told her to throw drink away. Never came to apologize or anything. Wow !! Please check drinks for Flys!! read more

excellent customer service really liked the complimentary mouthwash in the bathroom and they got free wifi they are very courteous thanks juan oliveras for making me feel like im at home read more

What bad thing can you say about this establishment. Good food. Hot any ready. No waiting. The way they handle the drive thru is amazing