My teenager had a Chick-fil-A craving so we decided to pickup some food in the drive thru. We pulled up to the drive thru and there were two lines. After waiting a few minutes it was our turn to order. We drove up and there was a person talking orders. He was very friendly and repeated our order to us after getting our order. He then took our payment and told us to drive up. We moved up to the drive thru doorway. Another friendly person asked our name and then started giving us our order. It took a few minutes before we got our entire meal. I ordered two 4 piece chicken tenders and some Chick-fil-A chips and Polynesian sauce. The chicken tenders were good. I actually prefer them to the nuggets. They had a semi crispy exterior and were soft and juicy on the interior. I dipped them in the Polynesian sauce for flavor. The chips looked like the fries. They were crispy with some thickness. I actually prefer them to the fries. I dipped them in Polynesian sauce for flavor. Overall the whole process was quick and easy. The ordering process was fast, the service was great, and the food was good. read more

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One of my favorite Chick-fil-A's !! So close to my house and always has delicious sweetened tea. I don't eat that much but the grilled nuggets and grilled chicken breast are delicious! The service is always so good at this location too. Always greeted with a smile! read more

If you've seen one,you've seen them all. In this case that great news. Not usually a fan of the fast food drive through. Rest assured I've consumed more than my share of empty calories pulling away from that convenient invention that is the service window. However,there are a few that I'm happy to see now and then. Especially like today. On the go with no time. The spicy chicken biscuit always works for me at all locations. Quick, easy, cheerful service. Go! read more

Chick-fil-A - Spicy chicken biscuit and a beautiful morning - Fast Food Near Me - West Lake Hills, Texas

Good food good food Great service Buffalo sauce was perfect with nuggets Good ambiance read more

This location is the best!! We go here way too often and everything is always accurate, hot and fresh. The people are so friendly and I just feel like I trust them, (unlike some other local drive-thrus). I'm always getting nice rewards through the app from them too, and they keep those crazy busy lines moving fast! Only thing I'd add is a mobile-order-only lane so us fast people could go faster, but understood it's not efficient at the moment. 5-Stars all the way! read more

Suuuper disappointed with this location. I'm a WEEKLY local customer who not only order for my family but for my work place as well so I usually spend over $200 minimum on a monthly basis not counting the orders placed for my staff which tends to be +$300 easily. First disappointment is when I went through the drive thru for breakfast and ordered a burrito with well done bacon. Once I completed my drive thru order I saw gummy/chewy bacon within my burrito. When i went inside to let the manager know, she stated they dont accept "well done" orders and all food is cooked at the same temp.....For one, why not state that as I'm placing my order and 2, what food chain doesn't accept requests for their order?? Nonetheless, I accepted the policy and just decided not to order that specific meal during breakfast hours. My second disappointment (which led me to go out of my way to write this review -which I NEVER do), came from me coming by the CFA (for a second time within that SAME day) to get my refill, as i always do and have done since I've moved to the Westlake area about a year ago. Got through the drive thru line for a male manager (didnt catch his name) for him to deny refill request. Didnt ask to see my app purchases for confirmation (which could've quickly notate that I indeed paid for my drink 2hrs prior) and just walked off from our conversation after I had asked why such a change in service after all this time. I pay for all my meals via my CFA app. There's an order placed every single week consistently which is why I'm so confused and frustrated with the abrupt decline in service. I rather go into the CFA through the Barton Creek mall than to continue to support this location at this point. read more

The app is a great way to go when you have your pets in the car. It's always ready to go. The guy working the drive thru line, opened the door for me coming in to pick up the order, now that's great service! Chicfila always 5 starts for service. I recc the chicken tortilla soup. Shout out to Daylen for helping me out. read more

Chick-fil-A - Everything is so clean! - Fast Food Near Me - West Lake Hills, Texas

This Westlake Chick-fil-a can never get my order correct! I have to always check each time and that often delays the line. Then when I don't check, like today, we discover way down the road, they forgot to pack the ranch dressing! Today, somewhere between when your order entry guy at the drive through asks what sauce my kid wants and me saying ranch ... to when I'm handed the bag, that part of my order didn't get fulfilled. - Upset kid & frustrated Dad. read more

Closes inside before posted time. Ordered on the app and arrived at 8:40 PM and they forced me to go in drive thru. By the time I got to my car to go to drive thru there was 10 cars in line and only one line open. This place never stays open until 9 like it is supposed to. Change the time on your website and app if you aren't going to follow it. Frustrating. P Terrys next door is where I will be going from now on read more

Place doesn't even cut up the chicken they put on the salad. Never seen this before at a Chick-fil-A and eat at them too much probably. Don't be lazy we're in our cars. They wouldn't even cut it up when I asked. I mean damnnnnnnn. Prob never return to this one they don't deserve my little $13 Wish I could give 0 stars read more

I would not recommend using the Chick-fil-A app to order delivery. I just spent $71 for four meals to be delivered and only three came. I guess I'm gonna have to cook anyway and they do not care. read more

I have been here a few times in the drive thru in the afternoon for some waffle fries and a soda with my husband for a nice afternoon snack. Staff has gotten my order right each time and has been friendly. No complaints and would come back. It does get busy at peak times read more

Don't do delivery. The drivers can't get the orders right and the restaurant won't do anything about wrong orders except to say call DoorDash. Unacceptable! I got tater tots instead of chicken nuggets, twice they forgot my tea. Not worth the price! Go thru the drive thru or skip altogether! read more

omg! this place is amazing. the service is PHENOMONAL! The food was amazing and everyone here was incredibly kind. Thomas especially was so kind to us. He served our food so quickly and made polite and fun conversation making my experience here one to never forget. i personally believe that thomas deserves a raise or some sort of praise for his incredible service here at Chick Fill A. the atmosphere is amazing here at this location and it brightens my day to come here. love it! read more

Chick-fil-A - A photo of me and Thomas! - Fast Food Near Me - West Lake Hills, Texas

Food was really good. The only problem i have is with the restrooms. The baby changing table is in the big stall. Went to go in there to change my baby and of course an employee was just on the phone in the stall. So when letting the manager know that her EMPLOYEE was just in there on the phone she didn't even do anything. Like yall have got to do better with your employees. Tell her to go on break next time or put the changing table on the wall by the sink. read more

This location is the worst chick fil a in the nation!! They have a stank attitude and are very rude. They got my order wrong and was upset that I wanted a refund. I've never encountered such bad behavior from any chick fil a before. The girl's name that I spoke to is Maria. read more

Love their spicy chicken deluxe with waffle fries and diet lemonade. This location is one of the best in the franchise. Clean, courteous staff, and fast service! read more

This location gives wrong orders to delivery drivers and the support process through this mistake is extremely complicated. Instead of just fixing the problem, you go to the chick fil a app where you made the order, try to call support, didnt work, says to call the store. Store says to call doordash. Doordash then has to call chick fil a. And when you finally get food an hour and a half later you find the chicken is undercooked and inedible, and the large fry is filled half way, also hard and undercooked, and you have wasted almost two hours, over 20 bucks, and still can't eat the food you meant to eat read more

It is a chick-fil-a. You know what you are getting. Super fast service Really fresh food Tasty ass chicken sandwich Hot and crispy waffle fries Squeaky clean restaurant Bright shiny faces to take your order Just go if you are nearby. read more

The lady working outside in all red was so slow and unprepared that she let 3 cars get their order taken and get in front of me. This is the slowest location I've been to. Never experience this at the San Marcos location that I go to weekly. read more

Moshanda had excellent service! She made sure to repeat back my order. Staff at the window was also very friendly as usual. So much better customer service than any other fast food chain read more

Ordered two large fries and they were filled less than half way. Never heard of chick fil a skimping on fries. This location is a no-go.

I love Chick-fil-A but this is the worst location I've ever been to. Every time we go here our order is wrong. I've even called to complain and they still mess up almost every single time. It's really frustrating to get home and have missing or wrong items and missing sauces. Almost every time we order the gluten free bun for the chicken sandwich, they forget it or just give a regular sandwich. Is there a reason you can't get two different sauces in one order?? Really frustrating. Your drive thru employees really need to read and fill orders correctly, perhaps a double check system would be helpful. read more

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Chic-fil-A is yummy, and I had no idea how kid friendly they were until I came here with the 4 children I babysit (ages 2, 4, 7, and 10) The food: My stomach gets pretty pissy with their fried food but it is soooo tasty, so I tend to stick to the grilled sandwiches. I love their breakfast because the biscuits and bread are so soft and sweet. The milkshakes (I haven't had them in years, but I assume they're the same?) are to die for, and they will also equal the amount of calories you should have in one day! But that's ok sometimes, right? I really liked that they have a little stick-on place-mat so you can plop the food right on the table for the little ones. (Maybe all places have them and I just never noticed.) There is also a section of children's books, which I thought was adorable. The playground area is closed in and seemed pretty safe to me. There is a section labeled "3 and under" but it's very open to the climbing area and unless parents reinforce it there are older kids mixing with the younger kids. I watched my 2 year old and she seemed to be fine climbing around with the big kids. They were running quite a bit but no one got hurt and she was happy. I also got to spend an extended amount of time here because the 2 year old managed to hide the 4 year olds flip flops while I was looking at the books section. Shame on me.... Whenever we asked her where she hid them she just said "bye bye". hahahah, anyway I'm getting distracted. This place has yummy and cheap food, and they're very kid friendly. read more

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I still will voice my complaints about this fast food place; right after I sing the praises of their customer service prowice. You know it takes alot to get Rooster Sr. all flustered about any place. This place takes the cake; or chicken if you will. With the dining room crowded and the drive thru backed around and snaking down Loop 360; these folks dialed up some serious hospitality. To my amazement they had enough staff to get your drink refills while you sat and ate your meal of choice. Little Rooster's single chicken strip was greasy. My grilled club faired well thanks to the honey bbq sauce packet. The waffle fries were perfectly cooked as usual. The staff at this location warrants a 4 star review; but the greasy chicken strip knocks them back into the 3 star range. Chick-fil-A continues to be just "Fast Food" no matter how you package it. read more

Our go to place for picking up lunches during the covid times when kids are schooling from home. The service is fantastic. If everyone can be as efficient as these guys, man!!!! We would all get so much more done. Employees have the best attitude and the food rocks! Our kids can live on their chicken nuggets and the spicy deluxe sandwiches read more

This is seriously the best restaurant ever. Nothing compares to how good this restaurant is. I love the Chick-fil-A biscuit in the morning. More importantly I love their stance on their Christian views and what they stand for. The crazy liberal left will try to kill this franchise and keep it from entering airports because I can't stand to have somebody disagree and stand up for their beliefs. What happened to the Second Amendment? They don't want to hear other sides I just want to crush the right and crush their voice. Thank you Chick-fil-A for standing up for Christian morals. Trump 2020 read more

I wish I could give this location a million stars. I have never been to a fast food restaurant that is so incredibly amazing. The customer service is indisputable. I have worked down the street for about 1.5 years. The staff have almost been the same since the day I started my job. They have become like family. It is nice to see the same faces everyday. This location is consistent. They are fast, uber-friendly, and food is always correct (and great). They are the only drive-thru in this area, and even with 9 million customers at peak times, they never miss a beat. I wish "Undercover Boss" would do a segment on Chickfila and highlight this store. Fantastic, Wonderful, Perfect! read more

This is the best Chick-fil-A I have ever been to. It has the typical menu. However, the owner and his employees are extremely friendly and polite. The drive thru is efficient and fast. The bathroom is spotless. I highly recommend this location. They also do a ton for the community and local schools. read more

Chick-fil-A - Small touches make this place more than a fast food place. - Fast Food Near Me - West Lake Hills, Texas

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Truly a successful business This place rocks. Today I was driving by and never had a Chick -Fil-A. Every time I do drive by the drive through it is so busy. I never get to try there good Chicken tenders. Well today it was a slow day. The cashier was full of enthusiasm I thought nice touch this guy likes his job. The Delux was very tender chicken type burger was really good with tomatoes lettuce and a free type of dressing mayo you can add to your burger. I kind of figured if this place is jammed packed what is the big deal? Well I watched the type of people came through the door from mommy's, executive's to high schoolers grandmothers.....and Yes, lots of children ......because they have a play scape. Great idea of having a small play area, ok, by now I get it. Now I understand all the hub bub it's pretty popular in my area wedge fries were my favorite beside the Chicken Wrap. The Chick-Fil-A burger good but not the wonder burgers I had in other businesses. I will return to chop down on the wedge 'fries, definetly on my list to return. They'won me over and a parking is very easy large parkingarea. Happy Yelping. read more

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Chick-fil-A is pretty good stuff. Our daughter loves going because, like most kids, she digs chicken nuggets and wants to play at the indoor playscape. I like their sandwiches too. For all the fast food I don't approve of, I have no issues with Chick-fil-A. Interesting find I made on this last trip is that their condiment bins should be carefully inspected. We found packettes of Texas Pete's hot sauce. That's good stuff, and to find it at a chain like this is rare. I really dig their ketchup packs that can either be opened for dipping or pull the tip off to apply directly to your fries. Sweet. This location can get crazy busy though. The day we went, there were easily 10 cars in line and that makes the parking lot nuts. Inside you would never know they were slammed in the to-go line. Good work. read more

I always take my daughter here for lunch while doing errands and such. The food is great and fresh, also the staff is very friendly and always coming by your table for drink refills. The big deal for me is how clean the place and the playscape is. There are several people always cleaning and maintains the floor. There are free sanitizing hand wipes near the kids area. Cheers! read more

Chick-fil-A - Kids playscape is alway clean and they are always wiping down the glass windows and door. - Fast Food Near Me - West Lake Hills, Texas

CFA is the best fast food in the world! This location is really good too because you can get chicken minis any time of the day. The workers there are always nice. It's just such a good restaurant! read more

Always buzzing with business, so expect the usual Chick-fil-A line. Quality is above average. They take fast food and make it taste, well, not so cheap. I'm familiar with how they work, and I know they stress customer service and quality food, and bringing it all together is the sense of family. So the employees are treated well, therefore the food is made well, and that's why we all enjoy it so much! I'm a fan of almost every item. It's all quality. That watermelon mint lemonade drink is so hot right now. read more

Please be sure to double check your order if you're going to the drive-through. It's happened to me a number of times at this location where I get all the way home before I noticed half the order is missing. Even with the dining room closed for COVID-19 and with only three people in the drive thru, they will still mess it up (just did) so make sure you double check your order before you leave...even if it means you have to sit there for a few extra seconds read more

Fast, efficient through high peak lunch time, friendly customer service every stop and delicious food every time. Goodness I wish you were open on Sundays but however that's becoming BBQ / taco day for the family with everything else, so perhaps all good read more

Forgive me, for I know not what I do. At least when I'm in L's car after inexplicably waking up in someone else's guest room in Westlake, and it was approximately within the window for an early lunch. I'm supposed to be boycotting this restaurant because of its open, egregious hostility towards the GLBT community. Personally, this would be easy, as fried chicken sandwiches aren't well sported in the form of love handles and belly fat. But the siren song of chicken sandwiches and waffle fries was hard to ignore, especially when your stomach was embroiled in an epic battle with vodka, Lone Star, and four or five shots of something pink. Fine--I'm a scab. There wasn't much of a line, and the employee was an attractive young lady whose perkiness and obvious lack of a hangover was simultaneously refreshing and endlessly annoying. Chick-Fil-A did its duty Saturday morning by providing warm, delicious fast food to two fabulous people obviously recovering from tying one on. In a big, gay bar. Did you hear that, Chick-Fil-A? Fine. You got ONE order out of us. But this boycott is sooo back on. You and Target can go sit in the corner and think about what you've done, until you decide to join the 21st century. 3 Stars. For now. read more

One of the nicer Chick-fil-A's I have been to. Updated modern interior, friendly service, family activities, drive thru, community oriented. What more do you need? Also, they happily refill your tea, soda, lemonade when you eat in. Good playscape for the littles. A family pleaser for sure. read more

Worst chick-fil-A I have ever been to. Staff too busy talking to each other to wait on customers. Gave me the wrong drink. Wasn't pleasant at all read more