Excellent care for my kids, even with one of my kids having severe medical issues. Doctors are knowledgeable and available and their referrals team is awesome. Very grateful for their medical care! Only concern is how long the wait times are. read more

My newborn is provided health service by the pediatrician at this location. Dr. Eley is a wonderful doctor and assists in so many ways. She provides needed information every visit and thoroughly checks your child to make sure their health is priority. read more

I was a customer of CCP for almost 12 years with my first baby and almost 3 years with my second one. While I had money I was a great customer from their perspective, I guess. When I didn't have money right away my sick 2nd baby was not even checked in to see the doctor and I was instructed to leave if I can't pay as if I never paid before...I always paid when I had money. I took my baby to the urgent care and they didn't care about the payment right then. I will pay on my payday. I am really disappointed and not going back CCP and wouldn't recommend them to anybody, any longer. As for CCP, I would recommend them to install a robotic machine outside to opens the door only in case you pay. Why do they need so many incompetent receptionists? One of them was rolling her eyes and was really rude. read more

Thank you to the staff at Children's Choice Pediatrics! I had to leave a review. Everyone was caring and professional and you are now our pediatric facility of choice!! -The Bennett's read more

The front desk is indeed horrid. Like other reviews on Google and Yelp the negative comments about the non-clinical staff is true. You can barely understand them when they pick up the phone, they will not support any escalation to speak with the Doctor Directly, only transfers to voicemail. After which, I was told a week later they had no records of my messages, with no apology for the missing information. IF the doctors are so great... but the staff inhibits access to these Docs outside the office, what good is this place for overall holistic care? Today, when instructed by the practice manager to call a specific person to pay an invoice I had to ask the receptionist three times to be transferred before I was "allowed" to speak to the right person to pay my fees. Overall poor experience if you want holistic care as opposed to emergency or urgent care. read more

I took my son in for an urgent, sick appointment and was very happy with Children's Choice. We were a new patient and they were able to get us in the office the next morning. The staff were polite and helpful and Dr. Eley was great! The visit went well and we weren't ever waiting for long periods of time. The office was clean the location was great. read more

Still really quite happy with this office! We love Our doctor she is super sweet and never rushes us!!! The only two things i have to mention are: the wait for appts seems to be getting longer, especially for yearly physicals and sometimes even sick visits, and same day appts are sometimes hard to get but overal this is still a great pediatric office! One thing i really like is the positive attitude and professionalism if the front desk staff. This is huge for me. İ dont know how many doctors actually realize the importance that pts and parents place on having a good experience at the front desk whether in person or on the phone. İt can nake or break my impression of an office. Dr Audrey Johnson is amazing; super sweet, very professional with the bedside manner of an angel. She seems up to date on her treatments and knowledge and listens to us so well. We are lucky to have found something like CCP right in our neighborhood. Thank you! read more

I figured I should leave my review since I feel the current rating for this office isn't accurately represented. We just moved here and it was time for my son's two-year wellness checkup. We, luckily, don't find ourselves having to go to the doctor often, so it's basically only for wellness visits. I drove past this doctor's office and chose it based on its convenient location. I read the reviews and got the impression that people had some bad experiences with the front desk staff, but had had good experiences with the doctors. I decided to give them a try and have been very happy with them. Now, to be honest, none of the front desk staff has never struck me as overly nice or friendly, but that isn't really what I care about when it comes to getting access to quality healthcare - for me, it all boils down to my experience in the checkup room with the nurse and doctor and how they interact with my kiddos. The nurse and doctor really took their time to make my son feel comfortable. And I have never had a doctor spend that much time just getting to know us and understand what's going on in our lives. I definitely didn't feel rushed at all. read more

Want to start off our childrens Dr. Is amazing! However the front two ladies on the desk are horrid. We have used them for our son for 6 years, and our daughter for 2. The Doctor is phenomenal all other staff could care less about anything to do with your children or the overall experience. 2 days back to back they scheduled one of our child's appointments then when we arrived we are told it was 30 minutes before our appointment and could not be seen. Same thing the next day and the same person who scheduled it could care less saying OH WELL! The fact that we tell them they wont return and could also careless. Shows that they have become a numbers place could care less for the children just get them in and get them out!!! I encourage everyone to read the other reviews stating the exact same thing happened to them. VERY VERY SAD!!!!! read more

If I could give them no stars I would. The front office workers don't even know what customer service is or do they even care. They have an excuse for everything on why they can't even do there job. I would not even take my dog to this place. read more

Dr. Johnson is by far the most caring, helpful, and kind doctor! She not only makes my kids fee at ease, but also puts my anxiety at ease. We've seen her since both my kids were babies and we've been blessed to have her in our lives. We've never had an issue with the office staff and all the nurses has been great as well. The wait times are great, which means a lot with little kids. We've only had to wait more than 20 minutes ONE time in over six years. I could never recommend Dr. Johnson enough. She really is a god send! read more

I agree with Nicole F's previous review. Don't waste your time. Bad service, unprofessional staff. One of their Dr's tried to send my child to school sick anyway while he still was recovering from the Flu and didn't want to write a Dr's note knowing he was still sick and had a nerve to call my house to argue with me about it. I filed a complaint with my insurance and had them removed from the network Very unprofessional staff....this place doesn't deserve one star. read more

We just moved to the area and I was devastated because I loved our pediatrician! We had been seeing them for over 8 yrs and all 3 of my kids were seen at the same office (never tried anyone else). I absolutely love the doctor we saw! She was so friendly with my 2 yr old and 4 month old. We weren't rushed, she asked questions, was engaged and my 2 yr old loved her! Definitely going back! read more

We have been going to First Choice Pediatrics since my little girl was born. I love Dr. Chambers and so does my daughter. Finding her has been an absolute blessing and a breath of fresh air. She has excellent bed-side manor; we always feel like her only patient. I can tell that she loves her patients and is in the business to help people. read more

My daughter sees Dr Johnson. She is really a great doctor. My daughter is a teen and doctors visits cause a lot of anxiety. Dr Johnson takes her time with my daughter and makes her feel at ease before any procedure. I really can't say enough about Dr Johnson and will be sadwhen my daughter has to change physicians. I would give Dr Johnson herself 5 stars but the front office is so so not overly impressed that's why the 4 star rating. read more

Dr. Johnson & Dr. Eley are amazing pediatricians! They take the time to explain everything & also take the time to make your littles feel comfortable & loved while they see them. They treat you like family. As a first-time mom they have always made me feel at ease. Thank you for taking such great care of my little princess! read more

Unfortunately, my youngest daughter was only a patient for a short time period as we moved to McKinney when she was already in high school. Dr. Cheryl Eley is a fantastic doctor. My daughter & I both wish she could continue treating my daughter but she's now an adult. :( read more

We tool my 4 year old garnd son to CCP (where he has been a patient) We saw Dr Linh Ho she checked him and said he is ok just allergies - we explained to her that something was very wrong with him he woke up several times at night asking for water - which he usually does not and he was in and out of fever at night. Dr Ho sent us home - Later that night we took him to the emergency room and after test we were told he had the FLU. We called Dr Ho after this and she had nothing meaningfl to say. We are never going back to CCP - read more

I am pregnant in the market for a pediatrician and I called this office and the woman (did not get her name, assumed she was the front desk) was extremely rude and told me they do not do meet and greets with patients you will meet the doctor after your baby is born....I do not want to meet you after my child is born I want to know if your going to be a good fit I want to know if your office looks nice before I take my new baby into your facility. Also the woman after telling me they don't do meet and greets asked me rudely yelling mam, mam, (when I wasn't even talking) what insurance do You use .... was she going to be nicer after I told her ? I did not give her that info bc she was so rude about it why would I even come there at all. So I will not be using these doctors sadly they were recommended by my OBGYN for being a great fit so I will be letting them know they shouldn't be recommended anymore. read more

DO NOT WASTE YOUR TIME HERE! The lack of professionalism and customer service from the front desk employees, office manager and one of the nurses are poor at best. I've received more efficient customer service and courteous behavior from a bathroom attendant than I did at this office. I filled out my sons new patient paperwork and faxed it over and they misplaced it and acted as if it were not their fault and offered no apologies whatsoever. Once they were able to locate it they informed me that they didn't obtain his records from his previous Pediatrician! I wouldn't have brought my son in and wasted our time if they weren't able to get his records. A courtesy call would have been nice. They told me to call back in a few days to see if they'd received them. A week later, they still hadn't. Two weeks later, still no records!!!!!! The young lady on the phone acted as if I were bothering her and actually asked me "what do you want me to do about?" Let me tell you, I work in an office and I manage 8 employees and oversee 500 accounts. If I were this unorganized and displayed zero customer service, I would not have a job!! At that time I asked to speak with the office manager and to my surprise she was just as unprofessional and rude as her staff. I completely understand why they act the way they do. It only takes one rotten apple to spoil the entire bag. When I explained to her that I felt her employees displayed a cold and passive tone from day one she didn't even acknowledge the words that came out of my mouth. Acted as if she didn't hear them, cut me off when I was speaking and said "well we did what we could." I then said that I would not be bringing my son back and that they did not have to worry about it and she actually said "okay" Okay? There was no trying to stop me. She didn't even say they were working diligently and that they would have it taken care of. There were no I'm sorry, just a simple "Okay." She could not care less of my experience or that I would not be returning. I have never been more frustrated with a business let alone a supposedly professional doctor's office before in my life. Please do not take you children here. If they are this lackluster about customer service, I can only wonder how clean this office is. Or how organized this establishment is. Do you want your children's health jeopardized because one of their lazy employees forgot to update a shot record or notate a symptom? DO NOT WASTE YOUR TIME HERE!! read more

We have taken our 2 year old son to Children's Choice Pediatrics since he was born to Dr. Starnes. We absolutely love her, but we have finally decided to change doctors because of the rest of the office. The first problem we had was with the triage nurse. Anytime I've called to talk to the triage nurse instead of just calling and making an appointment (which they clearly do NOT want you to do, because it is just wasting their time), it has taken several hours to get a call back. There were several times I felt like she felt like I was just completely wasting her time! Then one time I had to call after hours because my son was VERY sick on a weekend and I get a message saying I may be charged for the doctor to give me a call! I understand that it is time consuming to call patients after hours and there are probably a lot of people out there who take advantage of the service, but shouldn't they screen the calls through the nurse who takes them in the first place instead of saying that a patient MAY be charged an unknown fee for this call. We decided to still continue coming here since we really do like Dr. Starnes and she has always been very helpful to us. Then I found out that they decided to stop taking my insurance. That is perfectly alright, but I was not informed of this until I called trying to get an appointment for my son. The person on the phone kind of laughed it off like it was no big deal and said "I guess you didn't get your letter yet! We stopped taking that insurance on Friday", but all of a sudden I was in a situation of finding any doctor for my son to see that day. I didn't appreciate that she did not even sound apologetic. I felt that they should have at least called or sent a letter a few weeks in advance so I would have had time to find another pediatrician. I had to drive about 45 minutes away just so my son could go to the doctor, and I had to just get an appointment at the first place that said they were actually accepting new patients because most offices were not. Then to top it all off, when I called to cancel my son's next well check appointment, the person on the phone got an attitude with me when I told her the reason I was canceling and I thought they should have given us more of a notice. I am beyond frustrated by all of this and feel like if the office staff were a bit more friendly and caring none of this would be much of an issue. read more