I love All About Children's Pediatrics, they provide great care. Most times when I need to really get in and have one of my two children seen by a certain time and or day they are able to accommodate. The facility is very child friendly. read more

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I walked away from this practice 10 months ago and have never been happier. The doctors (Dr. Burton, Heidi Hall) and nurses (Willa) here are the reason my 2 yr old ended up in Dallas Children's with a 30% chance of survival. She was brought in to ABC on day 3 of a fever, tested positive for an infection, and Heidi Hall did not communicate any results to us. When we called ABC on day 5 saying our daughter was worse, Willa verbatim told us that "Heidi was too busy" to answer our questions. The night our daughter went into sepsis, we could not reach anyone at ABC to help us. The nurse triage line could not get in contact with any doctors. When Dallas ER needed her test results to treat her, they were unable to reach anyone that would respond at ABC, and this was during open hours on a week day. I was told by Nancy and Brianna that Dr. Burton was "too busy" to read a test result. I was again surprised at the lack of response, thinking ABC would now see the severity of the situation and help. Heidi and Willa never communicated test results or bothered to speak with us. Dr. Burton could not be reached on the triage line and didn't respond to the ER doctor. Pepper couldn't be bothered to read notes from the ER visit to review with us during the follow up. Each of these providers told us to trust them with the care of our child, and they made the choice to be negligent. This practice is broken, providers take shortcuts and sacrifice good quality care for its parents and patients at any cost. I share this now in hopes no other parent has to hear their child may not live past the night or see their child suffer because of the negligence of these providers. I encourage you to look elsewhere if you are considering them or if your experience here has not been what you hope it is as a parent, choose to make the effort to find a new provider versus hope things will get better. I kept saying "oh the next appt will be less rushed" or "it must have just been a bad day" and continued to make excuses. Don't make the same mistake we did trusting this practice with our child's care. read more

Concerned when you ask for an appointment to check my son's ear for an infection that hasn't cleared up after visiting a clinic and getting the drops and meds. But was told that we have t have a health check up first. Frustrated! read more

Our experience here is excellent. Dr. Kelly Smith is extremely professional and was the acting case manager for our child with a very serious syndrome. Highly recommend. read more

Don't waste your time or your money. These doctors are not an advocate for you or your child. They will argue with you instead of caring or helping you find a solution. Their hours are awful for anyone who has their own job or has a life. Plus their phone number doesn't even take messages. It take forever to talk to a real human and then when you get someone on the phone, the only answer you get is, "I don't know. I'll have someone call you back." (Even for the basic questions. No one knows how to do anything there.) Then when they call you back, it's like 4:55pm in the afternoon and if they get you voicemail then it's waiting until the next following day to get back to them which of course isn't a real person so the cycle of unanswered questions begins again. Seriously, save yourself the grief, parenthood has it's challenges enough. Don't add an incompetent and unhelpful pediatrician office to your troubles. Save yourself and go someplace else!!! read more

All About Children Pediatrics - Do not go to All About Children Pediatrics. Save yourself the grief and frustration. - Pediatricians Near Me - McKinney, Texas

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I have been taking my kids here for a couple of years. They were great before they merged with Childrens. The providers are great and always have been. The front office staff is horrible!! They over charged me on more than one occasion. I have been trying for weeks to get a fax signed and sent back. They messed up on scheduling my son for a physical, wasted our time, I took him out of school for an appointment he didn't need. I leave messages with the nurse and don't get called back. For all of this time and money I have wasted I am leaving to find another Dr. read more

If you are a person who appreciates respect and ethics, I would not recommend this clinic. Extremely disorganized and the front desk staff, specially Brianna could not care less for the patients. The front desk ladies always look like they are having a horrible day and its amazing how I have never seen a genuine smile on their faces. The two times I took my kids there I had to wait about one hour after the scheduled time. The third and last time I was late 7 minutes and we lost our appointment. No concerns about the fact that my older boy needed shots and would not be allowed in school without it. Long story short, there is plenty of places around. Anywhere is better than this one. Giving two stars for a clean environment and nice nurses. read more

I love this office!!!! I was so nervous moving from Lubbock getting into a Dr office that was way to busy and not treat us like a patient. This office is amazing and takes their time! read more

Love, love, love Dr. Burton! We've been patients at his practice since 2006, and I agree with the previous reviewer that things have even improved over the years. The wait time to be seen is probably less than 5-10 minutes if arriving at appointment time, and the staff is all very friendly and accomodating. We always see Dr. Burton for regular check-ups (sheduled well in advance), however, we've rarely seen him for sick visits as his schedule hardly allows same-day openings. On the plus side, they have evening and some Saturday hours for sick visits, so getting in for an urgent appointment has never been an issue. And though we have no complaints about the other MDs or PAs that we've seen for sick visits, if seeing multiple doctors might be an issue for you, consider a smaller practice. I will say that the few times I've called to ask the advice of a nurse, I've always had to leave a message and wait for a return call (which will come in "24 hours", though it's usually more like 3-4), and every time, they've ended up asking me to bring the child in to be seen, probably erring on the side of caution... but I can't really fault them for that. All-and-all, I love their new, high-tech super clean office (with completely separate entrances/waiting rooms for well check-ups vs. sick visits) and Dr. Burton is the cream of the crop! In my opinion, the real proof is that my kids never have any reservations about going to see their pediatrician, and that makes this mama happy. read more

Our daughter has had Dr. Joshi for 3+ years as her primary physician. We enjoy him and he's very helpful. We like his bedside manner and care for our daughter. He is always happy to take our appointment and he's cheerful when interacting with our daughter. He's patient and nice. We also like how he is with us as parents. He takes his time and explains things in helpful ways. He's encouraging to us as parents and praises us when we deserve it. He also gives very helpful tips and information. Pros: - We like All About Children and how they have a well and sick side for waiting room. - We like that we've always been able to get a same day appointment for sick visits. - We like that the nurses are always sweet, kind, and patient with the kids. - We like that the nurses and staff are always happy to help us parents and care for us too - We like that the nurses coo and aw with the babies. They are gentle and caring. - We like the back office and how they are very organized. - We like that they provide extra copies of paperwork and records for us as parents. - We like that the doctors all actively work as a team in their practice. - We like that they have a good relationship with Children's Hospital and network with them as specialists. They have excellent recommendations of pediatric specialists within the north DFW area. Cons: - I wish there was a sign in their parking lot to remind drivers to go slower. With lots kids in the parking lot there -- I wish there was a caution sign to look out for little ones. - I wish there was designated parking sign for parents who have children under the age of 1. It would be nice if they made the parents of young babies special and help them out with close parking. read more

Both of my kids were misdiagnosed. I asked Dr. Piehl to look at both of them for scoliosis, since I have it and several people in my family do, and both my kids have one side of their back raised higher than the other (which is a sign). She said both of them were fine, and just had one leg longer than the other so when they bent forward a side of the back was slightly raised. This didn't sit well with me so 3 months later I took my son, whose back is worse, to Scottish Rite. He was diagnosed with progressive scoliosis and is now in a back brace which he will wear for YEARS. Had I not been treated myself as a child and known the signs, I would have never asked. Had I not caught this when I did it would have led to a much worse spine, possible deformities and possible surgery. The fact a doctor brushed it off as a leg being longer in both kids???? Unreal! read more

I can't say enough about each individual that works there. They have all taken amazing care of my 3 kiddos. We see Dr. Burton and we adore him! The girls beg to see him and look forward to going! When we have been sick they have been more like a family to us! We appreciate all they do. Each doctor, nurse, front desk staff and even the billing department has been amazing. 5 stars on how they treat my kids and help them get better when sick. Each time we are sick we leave there feeling confident all will be well soon! read more

Dr Burton and his staff are always so kind and helpful. Today we had a telemedicine visit and it went perfectly. As usual, Dr Burton was full of valuable information and answered all of our questions. Don't let COVID 19 keep you from seeing your doctor for well visits. They will keep you healthy during this trying time. Thank you AAC-McKinney. read more

Dr Burton has an outstanding practice. He has been my son's doctor since 2005!!! We trust him and his entire staff read more

All About Children Pediatrics - Dr Burton is the BEST - Pediatricians Near Me - McKinney, Texas

We've been going here for the past 14 years and love Dr. Smith. However today I went to get a form filled out for my son's peanut allergy for school and they informed me they started charging for those forms!!!! $15 for a form for the school!!!!! I've never heard of anything so ridiculous is my entire life and I'm about ready to switch doctors because of it. All they care about is making money..... read more

We've been going here for over 5 years and have had nothing but positive experiences. We met Dr. Todd Burton at the hospital in 2006 when he was the on-call pediatrician and he had us at hello. The appointmen wait time has greatly improved over the years and the nursing staff is always courtesous and friendly. We know most of the doctors pretty well and we don't feel too rushed during visits. Sick visits are usually same day or early the following, depending on severity. Great practice and I'd refer them again and again! read more

Called after hours for my son with a bad cough. Was told the doctor on call would call back soon. 5 minutes later the after hours service called back and said the doctor on call was not actually on call and a nurse would be in touch in 30 minutes. It is hard to believe that for a pediatricians office of this supposed caliber you actually cannot get a call back from a DOCTOR when you have a sick child at home with an uncontrollable cough, especially during the cold and flu season. Just got a call from the nurse 20 minutes later and she while nice works for a phone bank service and not All About Children and recommended a long steamy shower. Really???? Going to be a long night at my house. read more

This is for Dr Burton, my husband brought my 2 years old in today since she was very sick. He did not run any blood test, urinalysis, listened to her chest without an x ray and said she had a sinus infection. I knew right away something was not ok so we took her to an emergency care, she had an x ray done and she has pneumonia. We spent 5 hours there waiting for her IV to be done. I will not take my child ever to this place. read more

Very disappointed on multiple occasions with this office and am now changing to a different provider. The facility itself is very nice- separate waiting rooms for sick and well visits, same day sick appointments, Saturday clinic hours, etc. Overall I was pleased with Dr. Burton, as he was always very kind, reassuring, and took time to answer all of my questions. However as most parents know, the office staff and nurses can make or break your experience with a pediatrician. If you're looking for a pediatricians office who doesn't call you back, whose front office staff are cold and lethargic, and a nurse who doesn't practice basic medical hygiene, then this is the place for you. When my child was a month old, I called and left a message on the nurse triage line. It was a Friday around 2 pm. I did not hear anything from them that day or Saturday. I called again on Monday and was told they would call me back that day. They didn't. Finally on Tuesday morning, a nurse called me back and apologized. Four days later. Unacceptable. The final straw was when I was having a consultation with the dr and my child started crying. Before I could reach for his pacifier, the nurse in the room proceeded to stick her finger- ungloved - in his mouth for him to suck on to soothe him. I was horrified at this blatant lack of hygiene and common sense. I don't even do that to my own child, and here was this total stranger sticking her dirty finger in his mouth. I'm sure her intentions were just to calm a crying baby, but seriously? I don't know where her finger has been or how well she washed her hands before entering the room. Even if she had scrubbed them, I feel that is such a gross thing to do, and honestly felt violated. No thank you. It is disappointing that Dr. Burton's staff are causing him to lose patients. I hope these issues can be addressed before he loses any more. read more

We've seen Dr. Smith since our daughter was 6 months old. She has great bed side manners and willing to explain things to us first time parents. Looking forward to working with her for many years to come ! read more

The doctors are nice , but good luck getting someone to call you back if you have a question. This is crazy how you can't even get a nurse to call you back during the day. What happens if there is s true emergency . I don't feel comfortable with this. The front desk is rude when you call and lack empathy. The doctor is very nice and attentive to our needs and questions, but he needs to look into who is running his front desk! They can make or break a practice. read more

I love Dr. Burton and I trust him completely with the care of my children. He is knowledgeable, kind, and explains things clearly without talking to me like I am a child like some pediatricians do. I appreciate the nursing staff as they have always been kind and professional. I don't love having to leave a message for a nurse to call back but on a few occasions I have asked to hold for a nurse and they will accommodate that request during minor emergencies. The wait time can pretty bad, however, I firmly believe this is to be expected for excellent care. We make appointments and expect to be there for at least an hour and a half. Sometimes we are out sooner and that is a plus but again, totally worth it for our peace of mind. read more

We love this practice, all of the front desk ladies are very nice and attentive to our needs. We see Dr. Analisse and she is great! Very caring and willing to actually spend time with you and your child to answer all concerns. We have seen a few doctors at this practice because of changes in their staff but we understand that it's life and people move on. Every single doctor that we get to see when we have unexpected changes has been great. read more

We have been using AACP for 4 years and have seen every physician/PA in the office at least once. I do not have any complaints about the medical care, but the weight times are long. I am very upset about a new policy they started that requires you to pay $10-$20 to get forms signed by the doctor, and this takes 3-5 business days (ex. School forms, camp forms, etc.) In my opinion, as a loyal patient who stays up to date on well visits, this should be included in being a paying patient. Not extra fees. read more

We moved here from CA recently and when enrolling my son for school we found out he needed to have some shots done before he could start so I had our files sent to this office from CA and was able to make an appointment for my son with Dr. Joshie (spellcheck) within two days of them receiving it. The admin staff was friendly, the office is clean and very kid friendly inside and the nurse was so sweet and great with my son and even chatted with my daughter who was with me. Now onto the dr, he was absolutely amazing, I have never experienced a pediatrician like him before! We loved our dr. back in CA so it was such a great experience that we found him and had a great experience on the first visit. He will definitely be my son and daughter's pediatrician until they reach the age 18! He took about an hour of his time with us getting to know us personally and about both of my children's medical history and development even though my daughter didn't have an appointment. My kids absolutely loved him and it will definitely make each doctors visit easy! Thank you! read more

I have been taking my son here for a few years. The Doctors and staff are very good. The wait time is normally pretty quick.

Our children have seen Dr Burton for years but it seems like for the last 8 months their customer care has been reduced. Front staff is rude, unorganized and never smile. The medical records department is slow and when I asked to talked to office manager, it was like I was bothering her. As for Dr. Burton he is great but it took us over 45 minutes to see him. I am currently looking for a new pediatrician due to all these issues. I hope they get their act together or they will loose patients. read more

I really love Dr. Burton BUT we have never waited less than 45 minutes (usually longer) for an appointment. I have a baby and it's very difficult to have such long wait times at every single appointment. Once we waited 1 hour 40 minutes before we got to see the doctor. I'm always so frustrated every time we go bc of the waiting read more

I had been trying to get my son in to see the doctor for his 2 year well visit for two months. I filled out the paper work, signed consent to have his file sent from California on June 23 and still nothing as of August 19. I have called the office numerous times with no follow up and am told to call the California office myself which I have done also numerous times. California office has confirmed both mailing and faxing to Texas more than once since mid July but mysteriously they never receive. Horrible customer service. Administration staff do your job! My sons rights have been violated. read more

Very disappointed with this office manager and medical records department . Absolutely insensitive and inflexible to getting your own child's records in an Emergency. Advice is make sure to get copies when in the office otherwise they are unwilling to help you on a Friday afternoon. read more

When I go to McKinney Pediatrics, they always treat my children respectfully, and they give me-the parent-credit for having some intelligence. They are thorough and give sensible recommendations. We have seen Dr. Burton and Annalise so far. read more

Our family has been seeing Dr. Burton for over 7 years. Every step of the way from when my youngest was a newborn to now when my oldest is almost a teen, he and his staff have been professional, courteous and have gone out of their way to make sure we are taken care of. Dr. Burton spends time listening, refers when needed and will follow up with other doctors if necessary to make sure we have the right answers for treatment. His staff calls to follow up and check on our children if they have had something serious going on. If I need to speak with a nurse right away, the office staff will get me back to them. If I leave a message, I always get a return call. They have accommodated having our Girl Scout troop visit and my children love the staff and Dr. Burton. We do sometimes wait for appointments when we have sick vistis, but I don't mind because we always get in the same day we call, and Dr. Burton spends time with us to make sure we are taken care of rather that hurrying in and out. I am so thankful for this office and this doctor and his staff. I would highly recommend them to anyone looking for a pediatrician in the area. read more