Now that Children's Health owns Centennial Pediatric they charge by the minute. Took my child in for a sick visit and paid in full before leaving. I received another bill and when I called to ask why the extra charge I was told even though they charged me for a 20min visit I was actually in the office for 30min. I wanted to laugh. I've been going to this office for 12yrs.........no more, it's ridiculous!!! What doctor office charges by the minute?? read more

My son has been seeing this doctor for years, however there is always trouble when trying to get his asthma medicine refilled. He has had asthma all his life, and while on his control inhaler he is just fine. Well when we run out, there is a constant battle with them to get it refilled because they want to "see him" and evaluate him because he's wheezing.. he is wheezing because he is out of his control inhaler. If we can keep the prescription that keeps his asthma under control he won't wheeze.... Is it a money grab? Believe me I run across town ALL the time to take him to the doctors when he needs it. But bringing him to check the wheeze, when the wheeze is because of being out of the control inhaler... just doesn't make sense. read more

The doctors and staff have been amazing for my family. We have been coming here for over 6 years. Very attentive and caring.

I should have done a raving review years ago. 1. Receptionist answering call really works on getting an appointment asap when needed. 2. Waiting seldom takes long. People actually apologize if something comes up and you have to wait or are worked in schedule. 3. Doctors and Nurse Practitioners are awesome. We usually see one if the nurses if it is a same day appt 4. read more

We love Centennial Pediatrics. Dr Chad Smith is awesome. He always takes time to listen to my concerns. We never feel rushed and I feel like he really cares about my son. This was my sons first pediatrician and we really enjoy this office. They have flexible scheduling and have ALWAYS been able to get us in for same day sick visits. They're also open on Saturday's. Billing department is so friendly and will happily explain your bill and even has worked out a payment plan with me in the past. The nurses don't make you wait in the waiting room for more than maybe two minutes; they're very quick to get you in a room. There's never much of a wait for the doctor either- maybe 5-7 minutes. Everyone is always friendly and happy & they welcome you in when you come in. I also like how they ask "can he have an L-O-L-L-I-P-O-P?" (They spell it out) so my kid doesn't know what they're asking and I can say no and he doesn't know what he missed. LOL. It's really so many small things about this office that make it great. I'm not sure what the bad reviews are for other than it seems other reviewers don't like the policy of having to fax over vaccine records, growth checks, and dr notes. This is all pretty standard since if you're transferring your child's care, a new doctor NEEDS to see how your child has done in the past to best see how they are doing in the current moment & in the years moving forward. It seems unfair to me that people would give this place a low rating because they don't like the policy, but to each his own. read more

All 3 of my daughters have been patients up until college. 14 years! We have always been able to get in when really necessary and our wait time has never been long. . The nurses, PA, front desk and Dr. Crow have been professional and friendly. I've called to ask questions over the years and always received a call back asap. This practice is managed well and patient friendly! read more

I'm incredibly disappointed I wasn't able to spend more time here, I was at work the last time my wife took my daughter in for a checkup. They both love centennial. I came today to pick up her immunization record and the office is in the most beautiful wooded area. Everyone is so nice and they were so quick in getting my documents and getting me back on the road. Superb! read more

Our pediatrician Dr McClendon is fantastic we highly recommend her. However, the front desk people are very difficult when it comes to asking questions or trying to do schedule a same day appointment. And surely expect to be put on hold for a very long period of time if you ever need to call them. read more

I'm truly disappointed with their new patient policy. I called to try to get my 4 year old established at this practice but they will not schedule her until I have a copy of her growth chart. I have her vaccine record and her last well child exam record signed/dated by her physician. I'm upset that her appointment has to be delayed due to a growth chart. We currently moved from Chicago to Allen. read more

Doctors are good. Nurses are good. The staff is extremely RUDE, which is probably a massive understatement. You ask for an appointment, they will give you 1 slot and then there is no other choice. It's not just for sick visits, but for well visits too, when you are scheduling like 3 months in advance. I dont understand how there can only be one slot 3 months down the line when you're even flexible with the day. They don't even work with you or care about your conflicts. Wish one of the doctors calls anonymously one day, and tries to get an appointment and see what they have to deal with. They really need to coach or talk to how their receptionists/staff talk to parents. Basic skill required for that job is to be nice to people and they lack that. read more

We have been taking our son here since birth (currently 16 months old) and we love all of the doctors. They take walk in appointments between 8am - 9am which is so helpful when you're working & have a sick kid. We see Dr. Newton primarily but have seen many others during the walk in visits. Everyone has been so helpful. I can't recommend them enough! read more

We have been seeing Dr Lestz since we moved to Texas and LOVE her! She's been great with both my girls as they grow and is even great for me when I get to worrying too much. We always get in same day and if we wind up with another doctor they are always top notch. They also always follow up when the kids are sick to be sure they are on the mend. Couldn't recommend more! read more

We have been patients at this practice since 2005. I have to say that my kids are very healthy and therefore they go only for well checkups and maybe one visit more throughout the year. Our Dr. is Dr. Nail and he is the most caring, patient, knowledgeable Dr. I have met. He takes all the time to review any problems and concerns on the well check ups and cares about the stuff other Drs. not even mention like being in a five point harness car-seat, wearing helmets when riding bikes and more :). Our second child was born with a hole in his heart and the way he delivered the news and his choice of words and calm manner made all the difference in the world for us. He also referred us to a wonderful heart specialist. We did not delayed vaccines, and in my experience parents that do so are very susceptible to any question even if it is in done in the interest of the child or just out of curiosity. Not judging their choice just my honest opinion of what I have observed. On the occasions that I had to cancel an appt. we have found the staff to be nice and accommodating. We have never had a problem seeing Dr. Nail on the same day either, which is great! We have also seen Dr. Gutherslaw (sp?) for an abrasion in the cornea of my youngest and Dr. Weir (sp?) for an elbow that got out of place (yikes). Both have been wonderful, and extremely caring and nice to the kids given the extremely painful circumstances. Well checkups do fill 3-4 months in advance so you do have to be in the lookout for that, or your appt. will be far into the year. read more

Both our kids are patients of Dr. Crow at Centennial pediatrics. We have been extremely happy with all the doctors there, we get appointments quickly and the office staff is super helpful. The kids absolutely love Dr. Crow - she's extremely personable and a very good doctor. Unfortunately the problem with this practice is that even well visits take 3-4 months to get scheduled. Hey really need to cut down on the number of patients or expand th practice. read more

My kids are 10 and 13 now and they have been patients at CP since they were infants. This is an incredible team, every single person in the office. I would highly recommend them to any parent! read more

I could not be more satisfied with Dr Smith and his team. He is attentive and caring, he never makes us feel stupid when we ask questions about our kids. We have been using him since our kids were newborns. The staff is quick to respond to messages and we get same day appointments anytime we need them. The staff is wonderful and we recommend this office to everyone! read more

My children have been going to Centennial Pediatrics since 1996. My youngest child just turned 18 and sadly enough cannot see Dr. Newton anymore. Dr. Newton and his entire staff have been so wonderful over the years and a security blanket for me when I was concerned or had questions. They have always been respectful and caring for so long. I highly recommend them for anyone looking for excellent care for your child. I will sorely miss you guys!!!!!! read more

Dr McClendon & dr Tom are awesome. Both are thorough and caring. We were sad to relocate and lose them as our kids physicians.

This office is so disorganized, its a test to anyone patience. I moved here in july from California, my husband and I are military and have lived all over the country. Patience is actually something that both of us have learned thru many deployments and countless moves.First. 10 days of our arrival, I called centennial pediatrics to transfer my children. I called our office our previous doctors (UCLA pediatrics ). I also asked the centennial.pediatrics receptionist Kristi if I could see one of the doctors as soon as possible, since my son was having allergy episodes. The receptionist said, " no, we only see children after we have their shots records". Very well, I waited they never called me back even though know they received all records. I called my old allergy doctor from our previous location. Mid August I call to make sure we were all set, she said: " yes, we have the records". Her name.was.Sirene. Centennial pediatrics never called me to follow up. Mid-September I call the front desk to book a well visit That was due. The receptionist at centennial pediatrics then said, " we can not make a well- visit appointment because we don't have all your previous well visit records, we only have your shots records. " this woman name.was.Linda and she was horribly rude. I thought that was strange but I called back the office in California again and asked them to please send them all records AGAIN. I called them back the next day andensured me that the records were faxed. NOT ONLY oNCE but TWICE! I called Centennial pediatrics and I have been passed around from one employee to next. ( Kristi, sirene, Linda. No one takes responsibility ) My last call to centennial they left me waiting for 20 minutes until the phone hung up. They can not find the records, no one knows who is responsible. Meanwhile, I am very grateful that my kids remain in good health. This is absolute madness, in all our years in the military, I have never experienced such a lack of accountability and professionalism. Is this the Medical professionals you want for your children? I called back, transferring my kids to a different office. Linda, said she actually found my records and I had no reason to be Upset.She said it was too much information to be faxed over to another office. Is this a joke or what? I've been trying to make an appointment since July!! They lost the records! It was sent to them TWICE! Refused to see.my kid that was sick. Stay away from this place. Your children need reliable and responsible people to care for them. read more

If your child is sick and you want to see a doctor here, GOOL LUCK. It's easier to get an appointment to see the queen of England, than see a doctor in this office. The minute you call and request to see one, the well trained staff at the front desk will let you know that there is no doctor available and will immediately push you to see the nurse practitioner. Nothing you can do about it. If you want your child to be seen today, then it will have to be with the nurse practitioner. Take it or leave it. How about tomorrow? NOPE. Not an option. Cannot make an appointment in advance. Same day appointments only. WHAT? Are you kidding me? What if I want to see a doctor tomorrow? You just have to wait until morning and then call. When you call, see earlier comment about the queen. If you don't mind being manipulated then you're welcome to stay. I'm looking for another provider. read more

Today my wife and I received the most unprofessional treatment from a medical office I have ever experienced. A medical assistant named Maggie was so dismissive and condescending on the phone that she made my wife cry. We waited 2 weeks for a response on a very serious medical diagnosis for our toddler son. When we called to inquire about it, Maggie was clearly irritated and rude as if it was a burden, and treated us like an inconvenience for not knowing that he was indeed diagnosed, even though they never bothered to inform us. The condition he was diagnosed with is a life long condition, and is VERY sensitive and heartbreaking for any parent, but to find out about it in such a rude, impersonal, and condescending manner is nothing short of cruel and inappropriate. A serious medical diagnosis should be relayed in a sensitive, professional, and considerate way. I'm mortified and hurt at how this situation was handled and I hope no other parent ever has to experience this. read more

They take forever to accept you as a patient! They make you fax in your child's previous well check records growth records and DRs notes. Not just vaccine records. I told them we came from out of state and we need to be seen ASAP. You have to jump three major hoops to just schedule an appointment. Once your approved that is. Not to mention how rude the schedule and "approving" staff it. I had to call 6 yes 6! Times to get things done. Or they never call you back!! I'm sure people give up trying to just make an appointment. They act like this office is some prestigious upper east side New York prep school. I wonder if the owners of this practice know how difficult it is to get an appointment? Miss Natalie was one of the not so "amused" staff member. This experience gives me a window to the future as to how hard it will be to get a sick appointment or records from them. read more

We decided to use Centennial Pediatrics because we needed a clinic that was closer to our house. Dr. Crow was our doctor, and for my daughters first visit with her I was happy with the visit. At my daughters next checkup Dr. Crow asked how many words my daughter was speaking. I told her around ten words, and she immediately told me my daughter should be speaking at least 25 words minimum for her age. I was upset because I thought my daughter was right on track developmentally. She gave me a flier for speech therapy classes. I was upset because I read to my daughter a lot. I told the doctor that I am reading to my daughter and I repeat words over and over to her. She explained my daughter really was behind in talking. I cried on the way home from the doctor. I didn't know how much these speech classes were going to cost. When I got home I read a paper the nurse had given me. It said very clearly that at my daughters age 6 to 10 words was considered ideal. I immediately went online and found that 10 words was perfect for her age. read more

My daughter visited today. She was told to buy Otc Prevacid for acid reflux. I asked for a generic prescription to be written because with my prescription benefit it would actually be cheaper. The pharmacy said they sent a prescription for otc Prevacid and it was for the adult dose and not for the pediatric dose which is a physician error. We called the after hours nurse line and recieved a call from Dr Nail. He basically told me I was wasting his time and money by requesting something that is otc. He blamed it on my insurance or the pharmacy and said they sent the prescription in twice. When I returned to the pharmacy they said they did not recieve anything of the sort and printed off all prescriptions from their office. Maybe physician practices should not blame others and take responsibility for the staff they employ and not tell their patients they are wasting their time. read more

Surprised at some of the asinine reviews. Dr. Nail is great. He's a straight shooter and that's why we go. Couldn't recommend him more!

SHAME ON DR. NEWTON!!!!! I started using Dr. Newton when my child was a newborn. I was pleased with the care until my child had some more serious medical issues. That is when the problems began. They were not able to determine what was wrong with my daughter so they sent us to the ER immediately after our visit. And we were also referred to specialists (who ended up being terrible as well). After that Dr. Newton was completely uninvolved in my child's case. He never spoke with the specialists to review test results, compare notes or anything. The specialists could not figure out what was wrong so they referred us back to our pediatrician as there was nothing more they could do within their specialty. Dr. Newton DID NOTHING!!! He would not listen to my concerns, wouldn't retest or suggest anything else. He told me "he wasn't worried about it". I let them know I didn't care if he was worried or not, I was worried and knew something was wrong with my child. It didn't matter to him, he would not listen to my concerns. Over the course of the next month, he wouldn't even get on the phone with me, just sent messages via the nurse. Considering they were throwing around the words quarantine, cancer and other very serious conditions, you would think he would be more involved, compassionate and caring. It was unbelievable. The nurses were great but they can only do so much. I switched to another pediatrician who, rather than just sending us to a specialist and washing her hands of us, she consulted with the specialists and was our main point of contact so that there was one single medical professional reviewing and managing my child's care. read more

Dr. Crow has been seeing my son for almost 5 years. She is always very friendly and informative. They always can work him in and the PA is also very good (plus he wears a Christian bracelet which is nice). This is a wonderful office! read more

Started with this practice in 2012 when my first son was born. Dr Crow was to be his Dr although due to her own pregnancy we saw Dr McClendon often. I noticed whenever I saw Dr Crow I was always disappointed. She wondered at 6 months why I was still breastfeeding and started telling me about formula. (I ended up breastfeeding him until he was 2). Plus she always seemed cold and to the book about how children should be sleeping/feeding/developing. I know each child is different and holding each to a certain expectation is unreasonable. However, each time McClendon filled in I couldn't help but love her and so did my son. She spends a good time listening to you and explaining things thoroughly. You can tell she loves children and she supports the parents decisions for their children. So I switched to her when my son was around 18 months and now she is the Dr for both of my boys. read more

Love the staff and physicians at this practice. Very professional and always friendly. I felt very happy with the care we received for my son. read more

We've been with this doctor group for over 8 years and have NEVER had anything but wonderful attentive service. Our doctor is Dr. Guetersloh and he is simply AMAZING. Our early years were filled with gastric reflux and vision problems and Dr. G steered us to the right treatment and the perfect specialists. We think so much of Centennial that we have referred over 10 of our friends to them and all of them continue to love the care and attention they get from this group. One of the most important things to me is that the doctor listens. As a first-time parent, I was nervous...concerned...a little scared. I had interviewed several pediatricians who were very "rushed" in their communication with me and made me feel like I was wasting their time to ask the questions I was asking. Dr. Guetersloh makes sure that you have everything you need. No question is too silly...He never makes you feel like you're worrying too much. Maybe because he's a parent himself? But he definitely has a patience and calmness about him that every parent needs to find in a pediatrician. read more

I have been taking my children here since their move to this new locations they have been great. We have had very good success with their nurses callings us back for minor questions and concerns regarding home care for less serious illnesses. Our children see Dr Weiser - Crow and we have been very pleased. read more

We have been patients since 2010. We have 4 kids. All kids have been treated with love and care. We really like our pediatrician Dr. Chad Guetersloh. We like the facilities, thoroughness and personal attention at the well visits, and the upbeat nature of the staff. The practice is busy, but we have never had a problem getting a sick visit for any of our children. We highly recommend Centennial Pediatrics. read more

Dr. Bridgewater at the Centennial Little Elm location is phenomenal. The office staff is warm and helpful and her nurse has been an invaluable resource! I also appreciate it when she contacts a specialist, during our appointments to get their expertise advice. read more

Dr. McClendon is amazing!! She is so patient and thankfully has a sense of humor to deal with my goofy kiddos. She doesn't rush through the appointment and takes time to address any questions or concerns. I highly recommend her!! read more

We tried to transfer the care of our kids to the Little Elm location, but had a bad experience. We needed to take one of our kids to a different doctor, but Centennial Pediatrics said they would not treat any of our children if we did not bring ALL of them to that facility. They even told us that we needed to cancel existing appointments until the other child was brought in. I tried talking to them again thinking surely this is a misunderstanding and they will let me take my kids to whichever doctor I want. I was mistaken. They told me it was all of the kids or none of the kids; and they were VERY pushy about it. They also talked about forcing certain types of care, even if it is not needed nor desired. If they are going to strong arm me on this, what else will they force on my down the road. Very unpleasant experience. read more

We moved to the state last October, and our second son was born in November. Family in the area referred us to Centennial Pediatrics, and the only Dr. accepting new patients at the time was Dr. Weiser. Our newborn had fairly serious jaundice when he was born, and had to be hospitalized for treatment 5 days after birth and a second time about 10 days after birth. Dr. Weiser did a great job overseeing his care and we were very satisfied with her bedside manner. She also saw both my 3-year-old and newborn together once for a bad cold - we just wanted them screened to rule out ear infections, etc and I felt our experience at that appointment went well too. She was great with our 3-year-old! My problem with this office came into play when I had to cancel our newborn's 4-month check-up. We ended up having to be out of town, so I called to let them know I'd call back the following week when we returned home and re-schedule the appt. The nurse that answered the phone abruptly replied with "Well how long will you be out of town? Your son needs vaccines at this appt, and we really don't like them to fall behind on the vaccine schedule. You can't re-schedule the appt right now?" I explained that I didn't have my calendar with me and needed to be sure which days/time we were free, and she continued to be rude and act like missing a vaccine was the end of the world. I was really offended by this, because to me, the most important part of newborn check-ups is monitoring their growth and health. Vaccines are secondary as far as I'm concerned, and we plan to postpone most of them until after our son is 12 months, anyway. I realize that this is a hot topic, and probably every parent feels differently about it, but I did not appreciate the nurses response to my phone call. We're looking for a different practice now. read more

I just recently moved to the state and found this office through my insurance. I was in the process of transferring all documents from my son's previous pediatrician when he came down with an ear infection. I had just spoken with this office on the progress of my paperwork, they had some but not all of the documents. I looked up their policy on sick visits, showed up at their office during the designated time and was told that they could not schedule an appointment because they did not have all of the records. So I was forced to take my son to an urgent care center that has none of his records and will not see him again instead of this office looking at the individual situation and realizing they will be the ones to follow up with him and just treat him. I understand following a policy but this did not fall under a normal situation. Cherry on top was that the urgent care cost me $80 more than an office visit with his pediatrician would have. They lost not only my son as a patient but my daughter that is expected to be born in June due to their lack of consideration. read more

My son and daughter have seen Dr. McClendon and Dr. Lestz since birth. I can't rave enough about their bedside manner, knowledge and 1-on-1 attention enough! My primary is Dr M, but when my daughter was born she had deformed ears and Dr. Lestz is a certified earwell specialist. Six short weeks later and you can't tell my daughter had mis-shaped ears!!! I highly recommend them!! read more

We LOVE Dr. Lestz! She has always been honest, is very thorough in development/sick questioning, and takes the time to truly answer all of your questions. We followed her from her previous practice because we loved her so much! read more

Dr Newton is great always treat me and my husband with respect. He always have a solution and you can see he enjoys his work and loves kids.