We went here for the first time yesterday and had one of the best experiences we've had at a doctor's office. Our five month old son woke up at 2am with raspy, strained breathing that sounded so scary. We went to urgent care right when they opened, checked in, and were seen within 45 minutes. (There were about five families in front of us that had checked in first, but we got seen before them because we had a baby under a year old that was having breathing problems.) Once they checked his weight, oxygen levels, and heart rate, they sped up the process since it seemed serious. Within minutes there were three wonderful nurses and NPs who were helping us out and wasting no time... They gave him Tylenol for his fever, an oxygen treatment for his breathing, and a steroid for his lungs. There was a night and day difference in his breathing after the breathing treatment. Praise the Lord for modern medicine and treatments like this. It is so scary when your baby is sick and struggling to breathe, and the fact that they immediately took him under their wing was so comforting. They also took the time to educate my husband and I on what the illness was, and how to continue treating it when we got home. (We're first-time parents so this was greatly appreciated.) I'm so thankful that this was our first experience at a children's urgent care...especially during a time that felt so scary and unknown. To the team at Children's Mercy: THANK YOU!!! You are doing tough, tiresome, momentous work--and I'm sure you see what seems like a million kids during cold and flu season--but know that your efforts and kindness are SEEN and SO appreciated. You are doing life-changing, valuable work. It means the world to exhausted, scared parents like us. Thank you. read more

We have brought our toddler here plenty of times in her short life -- and we have yet to have a poor experience. The typical urgent care gripes are definitely present... long waits and some less-than-enthused receptionists BUT the care from nurses and doctors has always been 10/10. They don't overprescribe antibiotics. They truly tailor their care to the individual child. We've been impressed and are so grateful to have this option. read more

Made an appointment over the phone with a representative at 10:45 the day before. We drove 45 minutes to the appointment. We arrived at 10:15 for check-in. We were checked in within 5 minutes. The facility is clean and comfortable. We had to wait a little longer with the facility being backed up. However, they got us in and the appointment went much faster. Dr. Canty is great. He got us seen and looked at in record time. Great bedside manner and very thorough. read more

Children's Mercy Blue Valley - Pediatricians Near Me - Overland Park, Kansas

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The most staff I interacted with was fantastic. The nurse and x-ray technician were an absolute joy. However, the provider Leigh C. Smith is someone who I assume knows nothing about children. I had asked if my child could have crutches (he attempted to walk towards me and was unable to do so effectively) and she mentioned that they have a policy to not give children under 10 crutches. I mentioned that it was odd, but said I understood and then asked a nurse for a copy for reference. I was denied and told it was "internal". then the provider refused to talk to me after suggesting my child get put in a freaking wagon to go to school as a mode of transportation. Leigh C. Smith should not be working around children who need legitimate care. read more

I took my son for a strep test over the weekend. The care we received was excellent. However, we were charged $249before insurance adjustments for this visit. We have what I thought was decent health insurance so this came down by about 50% but this was still extreme for what we were seen for. They charged us $910 for a single dose of Xofluza, $428 for a Covid/Flu/RSV test and $200 for a strep test among other arbitrary charges. When I called about the costs, I was told that a committee determines these charges and basically there is nothing I can do about it. We will not be going back and I don't recommend other families use this urgent care for risk of also receiving unexpectedly high bills. read more

Children's Mercy Blue Valley - Itemized receipt of charges received. - Pediatricians Near Me - Overland Park, Kansas

We have visited this Childrens mercy urgent care location a handful of times and I'm insanely grateful that an urgent care specializing in children exists in Overland Park. Our last visit we found ourselves here around 8pm on a Friday night. Our daughter was breathing really fast and we had been struggling to keep her temperature below 103. When we arrived with our very sick kid the check in machine told us it would be at least a two hour wait. Knowing how sick our kid was we spoke to the folks at the counter and they kindly and quickly sent out a nurse to evaluate. Next thing we knew we were brought in right away, given oxygen, and a pneumonia diagnosis. We ended up at the hospital that night but are grateful for the thoughtful care of the doctors at this urgent care. read more

Our daughter (3 years old) has always disliked going to the doctor and having exams. She normally cries and fights the doctor during exams. Heather Jones was our nurse practitioner and she was great with our daughter. She kept her calm and played with her during her exam to keep her calm and happy. She showed a huge amount of care and compassion to our little girl who is normally scared at doctor visits. I don't think it is too much to say that Nurse Jones may have changed the way our daughter views going to the doctor moving forward. We could not thank her enough for her care today. read more

if I could do a negative 5 stars I would. What a racket. They'll take your money, and then demand you come back to see them again.. to their other facility for 'sports medicine'. Like wth? So the weekend drs aren't qualified? hmmmm so the first dr refers the second dr and they both make money off the same kid and same issue. Scam. read more

Beware.... Children's Mercy charges using a different coding for outpatient visits than all the rest of the practitioners in KC. So what normally is a copay for a specialist becomes a more substantial charge. (And they aren't providing anything more special than anyone else? I'm in Physical Therapy and had a better working knowledge about my daughter's stress fracture than the orthopedic doc). The hospital is also unwilling to negotiate with other hospitals in the area to provide a lowered healthcare insurance premium for children. They have a pseudo monopoly in KC and have the mindset to keep it up. read more

Not exactly what I planned to do with my Memorial Day in KC but I was shocked at the service and skill at this clinic. Tucked away in a shopping center, this children's mini hospital is filled with friendly and knowledgeable staff. Nurses ask All the right questions. Doctors that are compassionate. And a full review of the visit among checkout. Super helpful when you're exhausted and overwhelmed. The entire comprehensive visit was only an hour while we were in the clean and child friendly waiting area for only 10 minutes. I highly recommend you use this facility if you have littles. read more

This urgent care offers online check in so you wait your turn at home. It is a very clean facility. It has knowledgeable staff and doctors. I recommend visiting here if you ever need urgent care for your children. As a mom of 6 I have visited many times with several sports injuries and illnesses occurring outside of regular doctors office hours. read more

Tried to call multiple times to get an appointment setup / check appointment availability. Never got an answer. Attempted to check in online multiple times and was never able to. Decided to physically drive to this location to see a sign that said no walk ins available. Only 1 kid was sitting in the waiting room at this current time. Asked the lady at the counter... who was playing on her cell phone... why they can't even simply answer the phone and her response was we are short staffed. Don't waste your time with this place... read more

Had such a wonderful experience brining my son here for urgent care. Check in was a breeze and the staff was so friendly and helpful. The pediatrician as well comforted my fears and thoroughly explained questions I had. read more

I had the WORST experience there. The nurse or nurse practitioner Christine Thomas went against all my wishes and requests. Then I walk out to hear her BASHING me as a parent. I'm sorry your job is to help people not belittle them. We will NEVER be back there. read more

In the unfortunate event we have to use their services again, I would definitely pay CM Urgent Care a visit. Because they were closed, our regular pediatrician recommended we take our one year old here to give him the once over. You build a relationship with your normal doctor and trust their opinions. Going somewhere new is often scary and breeds a sense of anxiety. This urgent care center designed for kids should put your fears to rest ASAP. Check in was a snap even for our first visit (considering the insurance paperwork). We were seen by a nurse within 5 minutes of checking in and back into a room within 10 minutes. The pediatrician was informative, listened to our concerns, provided a course of treatment that was adequate and appropriate and we were on our way within 40 minutes of arriving. The surroundings are kid friendly with a lot of toys and manipulatives for little tykes to play with. A big thank you to CM. They made a potentially scary trip (for kid and parents) just a routine thing. Very reassuring. read more

We are from out of town and didn't know where to go when our daughter injured her ankle. Everyone was so kind, helpful, and caring. If we lived in the area this would definitely be where we would take our kids. read more

Great location for those unfortunate after hours children's needs. This was our first visit to an urgent care, so we really did not know what to expect. There is an easy sign in computer station, then you wait yo be called up for registration. There are plenty of kid friendly activity centers, games, and tv's to entertain your kiddos while y0u wait. After you check in at registration, you are asked again to sit down and wait to be called back. When your name is called you enter a weight and vital sign area. They ask a few quick questions then usher you back to the waiting room to wait again. As your name is called the final time you are escorted back to a pt room to wait for a doctor. The rooms are clean and include a Tv for continued cartoon action. The doctor and Rn who came in were very pleasant, competent and efficient. As awful as it was to have a little one sick, CM urgent care made us feel like our child's needs were met. My only complaint was the wait time... two hours total with a baby is rough. read more

Absolutely clueless group. Failed straight catheter two times on my 5 month old and and recommends going to the ER for a third straight catheterization Or go to your pediatrician tomorrow to get it done right.... let's do ultrasound on the abdomen despite no rebound tenderness or real indication... are u kidding me! Unacceptable... read more

They were okay when they diagnosed ear infections in my children. However, when my daughter came in for a cough, they suspected pneumonia and gave amoxicillin that they said would treat both. I took my daughter to her normal doctor (3 weeks later with one ER visit in between) and he said she definitely has pneumonia in her left lung and she needed breathing treatments and a stronger antibiotic and that amoxicillin does nothing for pneumonia. Had this been properly managed from the beginning I wouldn't have to see my daughter struggle to breathe properly, not eat or drink, not able to get out of bed, and a fever. read more

This place is the best. Been here twice when worried about our little one for various illnesses. Staff is always super friendly and very accommodating. From the nurses and Dr. Jennifer, to the security guard and the intake staff, all are about taking care of their kids. Thumbs up, keep up the great work!! read more

Unfortunately, we have had to visit this urgent care twice in the past few months. We had an excellent experience both times. Quick and easy check in. Lots of room in the waiting area so you don't feel like you have to sit next to sick children and you feel like you have your own space. Was called back quickly both times. Nurses were great. Very caring and really made my teenage son feel comfortable and cared for. The doctors were very caring as well and took the time to understand everything that was going on. In both cases they explained their diagnosis and what it meant. They also made sure to explain how to address it at home. It is the best urgent care facility we have ever used and would always go there when needed. read more

Staff was very friendly. Short wait. Everything explained clearly. Kudos to the doctor for stitching up a squirming toddler and doing a neat job. Extra kudos to yhe two nurses who helped hold him and sing to him. read more

My experiences here have been great. When my son broke his arm, we came here first hoping they'd have an X-Ray machine (and they do). The wait times were fairly short and the environment was very good for kids. The nurses here are very nice and for minor issues, this is a great place to take your kids. Overall, everyone here does a great job and I would recommend going here to anyone. read more

We were in town for a softball tournament when my daughter broke her arm. Being from out of town you do what you can for you child. I could not have chosen a better place! The nurses and doctors were amazing! I cannot thank them enough for the attention they gave my daughter. read more

Good service, good care, outrageous cost for a simple ear infection visit. My little girl who is 3 y/o had a simple ear infection on a weekend. Took her to urgent care, didn't want to go to ER due to cost. My insurance stinks so I knew I'd be paying for almost all of it without help from the insurance. Spent 5 minutes with the nurse and 5 minutes with the MD. Cost for a simple urgent care visit came to $426. A similar urgent care visit to a Walgreens or somewhere else runs around $100. How can they justify charging over $400 for taking up 10 minutes of the nurse and MD's time. No scans or lab tests were done. Called the assistance line and they said a 20% off was all that they could do. Please advertise your rates if you are going to charge 4 times what other urgent cares will charge. read more

June 2018, upon checking in with BC&BS insurance I was informed I would not be happy with new Childrens Mercy hospital policy change. That even though my insurance would cover visit I would need to pay $50 Copay. I'm like, my insurance has no copay and will bill me our required portion. No can do I'm told. We require any extra $50 per our new policy. What a crock. Another health organization like Children's Mercy taking advantage of the health care system. I checked. All their facilities around metro now doing the same. Give us $50 first. read more

My daughter and I had to take her 1 month old son to urgent care yesterday. His formula had been changed 4 days earlier to the kind that is supposed to help with fussiness and gas, but ever since he had not be keeping down much of the formula and he was in lots more pain from gas. We made and appointment with his pediatrician, but it was 2 days away and he was in too much pain. The first 2 places we went would not accept anyone under 2 years old, but thankfully one of them referred us to Children's Mercy Urgent Care Blue Valley. Wow! They were really excellent and very friendly. We barely got the paperwork filled out and they called us back. As soon as the nurse got his weight she took us to the room to wait for the doctor only there was no wait! Just a few seconds after the nurse shut the door the doctor opened it. Dr. Sturdevant was very nice and explained everything to us. He made us feel like we did the right thing by bringing the baby to urgent care but he told us to keep the pediatrician appointment as well for follow up. I'm so glad we have a such a great place to go in case he needs urgent care again. read more