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    Children's National Howard County

    1.0 (1 review)
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    Updated over 3 months ago

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    2 years ago

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    Gastro Health

    Gastro Health

    4.1(18 reviews)
    33.4 mi

    Agree with Scott R. , used to see Dr.Kossoff around 10 years ago. Returned this year to make a much…read moreoverdue follow-up appointment. Was able to schedule one and had a great experience with the nurses/physician assistants and doctor (Dr.Francis) and was excited to schedule my endoscopy. However I needed to review my work schedule which is often changing to find a day which was suitable and would fit in Dr.Francis' operation schedule. I was assured I could call back and schedule the procedure. Little did I know that I would be at the mercy of the ONE procedure scheduler that the office uses, who is so busy dealing with the phone traffic that they cannot reliably answer the phone. When I asked if there was another way I could schedule the procedure, in person or by some kind of email or patient portal , I was left a very rude message saying that I was sending the scheduler to my voicemail when I was in the middle of various processes at work and had called more than 10 times during the week at different times to try to catch them to schedule the procedure. Not only this but the front desk also had the same track record for answering the phone, as in they never answer. Guess i was lucky to get my initial appointment over the phone in the first place. Will not be returning, heading to another Gastro that actually has adequately and functioning staff. I would not give this office your patronage, they are comfortable knowing they are a much lauded office so they don't take care of patients.

    I have seen Dr. Kossoff for several years and is an awesome doctor with a great reputation in the…read morecommunity. I gave only 3 stars due to the lack of communication with his office and office staff. You call and never get anyone to answer. After an office visit, by appointment, they were to contact another doctor to get the OK for my spouse's colonoscopy. They stated they would contact the other doctor and it would only take about 5 days. A week later called back to other doctor and they said they never received anything from Gastro Health. Gastro Health did not follow up. I called back a several months later, finally getting someone to answer my call, and they miraculously received the form from my doctor THAT day while my spouse was on the phone with Gastro Health.. And they still have to submit form to get clearance. Expecting a call back from Gastro health, which never happened. Called back and left messages. The first time the office ever called me back from original appointment in October is in January. 3 MONTHS. It was a MESSAGE to schedule the colonoscopy. Tried to call but NO ANSWER, still don't have an appointment. I had a colonoscopy, 3 years ago and was to have another in 2 years. They told me they would call to set up an appointment. NO CALL. Can't get a hold of anyone. This is after I was told I had to get an appendectomy after my colonoscopy 3 years ago. Office staff needs to get straightened out and be held accountable.

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    Gastro Health

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    Gastro Health - formerly Digestive Disease Associates

    Gastro Health - formerly Digestive Disease Associates

    3.2(27 reviews)
    4.0 mi

    0kay . . . so I debated for a while about doing this review . . . I mean who really wants to hear…read moreabout my colonoscopy? But then I decided you're going to hear about it anyway. So with the pandemic and all, alongside my own procrastination, I scheduled first colonoscopy about half a decade later than I probably should have. Not so much because of the nature of the procedure itself. I've had much more awkward procedures. (I chose not to review my kidney stone removal.) It was simply my lead feet and resistance in accepting I've reached "that age". That being said, it was all pretty innocuous. The post procedure was easy enough. Drink some (not so terrible tasting) stuff the evening before followed by lots of clear liquids. (I'm purposely skipping some important details here.) Then repeat in the morning. The procedure itself was pretty unmemorable as well, literally and figuratively. The last thing I remember was hoping the anesthesia works and the next thing was someone asking if I wanted a Coke to drink. (Skipping some details of the results . . . . for your benefit, but there was nothing bad, just the usual I guess.) Overall it was a "good \_ 0_/ experience" and I have nothnegative to say about it. I do apologize fore the images I included with the review, although I thought they were hilarious at the time . . . . and the only other photos I have are the ones they gave me of the procedure and I don't think anyone wants to see those.

    I had an extremely positive experience with a no-anesthesia colonscopy from Dr. Alex Biju and…read morestaff. All providers were very well informed and prepared. They provided clear instructions and corrected me when necessary. Columbia facility is well-equipped and flow through is well-organized. My care direction was respected. Scheduling is a bit tight but an automated waiting list helped. So far (weeks since) I did not experience any of the billing issues reported by others.

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    Gastro Health - formerly Digestive Disease Associates
    Gastro Health - formerly Digestive Disease Associates
    Gastro Health - formerly Digestive Disease Associates

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    Nisha Chand, MD - Northern Virginia Gastroenterology

    Nisha Chand, MD - Northern Virginia Gastroenterology

    4.3(12 reviews)
    28.1 mi

    Great staff and great doctor. Dr. Chand takes the time to thoroughly communicate with her patients…read more Seamless experience.

    This place is an absolute disgrace. I've spent two full…read moremonths trying to get a basic colonoscopy appointment--and I still don't have one. I've gone through two separate primary care doctors just to get the referral--both were approved by my insurance. I've filled out piles of paperwork, completed their long online questionnaires, and submitted every document they asked for. Despite doing everything right, they still won't schedule the appointment. Every time I call to follow up (which I've had to do over and over), they come up with some new excuse to delay or deny my care. First, they said they needed to contact my pulmonologist. What if I didn't even have one? Then they demanded EKG results from the past six months--what if I've never had an EKG? Are they going to deny me care for that too? It's obvious they're inventing hoops for patients to jump through just to cover themselves. I've had major medical procedures in the past that never required this level of documentation or bureaucracy. What they're doing is not just frustrating--it's outright denial of care. I even got my insurance company on a three-way call with them to confirm everything was approved, and the insurance rep told them directly that I was cleared to proceed. They still refused to schedule the appointment. To top it all off, their call center is outsourced to the Philippines, staffed with people who barely speak English, are rude, untrained, and totally incompetent. There is zero follow-up, no accountability, and no one actually trying to help the patient. This is healthcare at its absolute worst. Avoid this office like the plague. If you value your time, your sanity, or your health--go somewhere else.

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    Nisha Chand, MD - Northern Virginia Gastroenterology - Bill from 2020 received 5/7/22

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    Bill from 2020 received 5/7/22

    Anne Arundel Gastroenterology Associates, P.A

    Anne Arundel Gastroenterology Associates, P.A

    2.5(58 reviews)
    22.5 mi

    I was scheduled for my appointment today at 10:30 a.m. for an 11:30 a.m. procedure. I live about…read morean hour and 10 minutes away. I received a call around 8:00 a.m., asking if I could come in earlier. I replied how far we lived from the Gastro Assoc, and he said well, you can be here a little bit after 9:00 a.m. We started running around trying to be there on time. We walked in at 9:15 a.m., and there were a lot of people, apparently, who had been told to be there early. The receptionist was clearly annoyed. I went back for the procedure and was not seen earlier. I thought a lot of hassle for nothing. I got back there finally, and the nurse anesthetist was annoyed because they did not have the paperwork regarding some heart problems I have had. She was snapping at me. I had never been told to give them notes from my Cardiologist. I did not appreciate that either. I was looking at the number of patients that they have and the staff running around. It seems to me that they are more interested in the number of people they get in rather than taking a true interest in the patient. The staff is cordial, but very busy. Lastly, I am finally back in recovery. I am dressed and waiting to be released. They said the Dr. will be in a few mins. After about 1 hr, He comes in and talks with me for about 3 mins, and tells me to make an appointment with him. It took so long for him to see me; I think he did another surgery. Meanwhile, the staff had called my husband to pick me up outside. We left there truly annoyed.

    I had the absolute best experience, from Emily at the front desk (coffee and monetary reward lol)…read moreAnd Dr Jackson and her wonderful team. In patient and out patient nurses were great! Thank you all!

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    Anne Arundel Gastroenterology Associates, P.A
    Anne Arundel Gastroenterology Associates, P.A
    Anne Arundel Gastroenterology Associates, P.A

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    Children's National Howard County - psychologists - Updated June 2026

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