just because i can't give NO Star i am forced to give 1 star. Though they have some good doctors…read morethere, it's the worst worst worst of the worst customer service in DC area. these people never ever answer the goddamn phone. we are patients/ customers calling with an emergency , but they wouldn't answer the phone. it's been happening for many years. i even talked to the manager of the building a hispanic female, i talked to the doctor about it. but still no one answers the phone . when i was there i have heard many parities being upset for not answering the phone calls. if you have an option to go somewhere else please do that and do yourself a favor. i had to literally drive 20 miles for some that that would be a 2 minutes phone call.

Once again the officectells me to arrive 30 min early but they don't staff desk until 7:20. My appt…read morewas 7:30 but made me wait. Why isn't my time respected? Luminous was to improve but they haven't. Couldn't check out because staff chose to stand around and chat even though they saw me at the check out window.

As a parent you always want the best for your child and when it comes to child care you hope that…read moreyou get into a facility that truly means the best for your child. As a parent when coming to see my child popping up on a regular day I did not like how some of the staff would treat the children or even talk to the children.

A Christian based live in care center for adults. Very friendly staff / nurses. The owner seems…read moreto love each patient their. Very attentive.

After working in the hospital industry for many years, this has to be one of the most poor…read moreestablishments I have ever experienced. The woman at the front desk was rude and was clearly to busy with texting and contained such a lack of knowledge that she provided such little help. Suggesting driving the extra minutes away to receive PROPER and swift medical care.

I had 3 interactions with UM Capital Region Health Medical Group at Cheverly: 2 satisfactory and 1…read moreunsatisfactory. On the medical side, Dr. Nanavaty is excellent. He is thorough, respectful, and very knowledgeable. On the administrative side, there can be problems. My first visit exhibited no problem, and my second interaction was a home sleep study after which it was a bit difficult to get Dr Nanavaty's report (which I eventually received directly from him). My third interaction was a series of failed attempts to schedule a followup visit: I could never get someone from the staff to answer the phone, when I left voicemail messages they were not returned, and after I sent a digital message through the web portal, it was returned several days later. If this had been a time-sensitive request, the office's unresponsiveness would have been a major problem. In this case, it was a time-consuming nuisance that led to me giving up scheduling a followup since I'm doing better now.

The doctors here are wonderful and so are the nurses. However the front desk crew is a different…read morestory. They never pick up the phone and hardly speak a word when you arrive at the office. They do the bare minimum. Considering most of the patients are seniors. Answering the phone should be a priority. My aunt tried to call to reschedule an appt. She sat on the phone for 30 min and no one picked up, she called again and waited. No answer. PLEASE DO SOMETHING ABOUT THIS! RETRAIN RECEPTION!

Hi my name is Lana liller the emergancy dept. Great the critical care unit 4th fl great but the the…read moreCARE Team are useless and just get paid to do a job sent me from hospital to rehab to get iv treatment for anibiotics with a iv hanging out my arm I get to Fayette No medication and no renal diet who is trying to help who here unmanageable health care!!!!!¡!