I was considering this facility for my mother's care, but after my visit, I decided to look…read moreelsewhere. The interactions I had left me with little confidence in the professionalism or compassion of the staff. One staff member who I believe said he was the director of something, he came across as completely uninterested and indifferent. I felt like my concerns didn't matter and that I was just another number instead of a family trying to make an important decision for a loved one. I also observed another staff member who was passing out meal trays. She appeared unprofessional and gave the impression that helping residents or interacting respectfully with others wasn't a priority. The overall atmosphere felt cold, unwelcoming, and lacking the compassion I would expect from a place caring for vulnerable people. Choosing a nursing home is one of the most important decisions a family can make. I was looking for kindness, professionalism, and genuine concern for residents and their families. Unfortunately, my experience didn't reflect those qualities, so I chose to continue my search elsewhere.

My grandfather is in skilled care for about a month after a hip replacement, and I would highly…read morerecommend this place for your loved ones. Each worker was friendly, attentive, and kind. The rooms were clean and nice. The facility was wonderful. We were able to go home every night and not have to worry that he wasn't being taken care of or being mistreated. They truly are so kind and wonderful, I would definitely recommend this place for your loved ones.

Exceptional care in a comfortable environment that looks and feels like "home". My Mom is…read morecurrently receiving short-term rehabilitation after a fall. She spent 2 weeks in another facility I won't even name because the care was so inconsistent and neglectful. We finally got her transferred to The Lighthouse and we are thrilled with her care here. Everyone is so caring, professional, and what I've discovered is equally important: they seem happy to work here. My mom is making great progress now and I'm so grateful!

Had their occasional deli lunch which is amazing. Lots of sandwich and side choice's. I have had…read morethe tuna and chicken salad which were amazing. The matzoh ball soup and sweet potato fries are great. Service is like jimmy johns...freaky fast. Cold slaw and pickles are on the table.

This may seem like an odd one to review, and I doubt too many people are looking on here to see…read morewhere to send their aging parents or grandparents, but I was so impressed by this place that here I am. I'm in the process of considering where to put my grandmother, who doesn't want to leave her small town in Iowa, which breaks my heart. The Rose Blumkin Jewish Home was incredible when I visited. They have thought through all the details. For example, all the residents' doors are painted different colors and have unique lights outside the door. If you've ever gotten lost walking up and down the halls of a nursing home, where every door and every wall looks the same, you can imagine how hard it must be for a person with dementia to find her or her room. They also have multiple dinning room options, so people feel like they have more choice in their life. Plus, the Jewish Academy is on the same campus, so the preschool children are always coming over to the Home and providing a little cheer for the elderly adults. I wish I had an option like this in Nevada, Iowa!

Great place for your loved one to get rehab and get back home. Treat you lie family. Amazing…read moreleadership team who are hands on caregivers. Getting renovated. No memory unit-not a bad thing considering they are on a highway. Food is great-expect to gain weight.

This facility keeps floors understaffed and therefore residents under-cared for. I used to work at…read morethis facility and promptly quit after realizing how terrible it was. The staff are not trained properly, leading to mistakes that are then blamed on the nursing staff instead of the people who should be ensuring proper training. I witnessed several baby CNAs get reprimanded for things they did not know against facility policy. I also saw that after people were reprimanded, no action was taken to retrain, reteach, or educate. I would not recommend working there, sending a family member there, or associating at all with this facility. Quite literally run away!

Horrible place. They let patients fall. Incompetent care that can't properly provide care for…read moreelderly patients who are there for rehab & are a "fall risk."

Great facility..very nice inside...rooms are private and spacious...even the food looked…read moregreat...location is right off the interstate...outside area to get some sun... inside sitting area so so comfy with home vibes...activities and rehab physical therapy scheduled everyday..

My husband contracted staph pneumonia! He went to recover and get stronger from hospital after…read morehaving influenza A! Poor service! He fell 3xs and they said you should of called with button! They never made sure call button was by him! I had to tell them his balance and body was in pain 24/7! I was his wife/ caregiver/best friend! I told them about his health and didn't seem to care! Finally after falling 3rd time I went to the guy who was in charge and told them he wasn't getting better but only worse! He sent a nurse and she took his vitals! His heart rate was 160! After alot of complaining on my part! I told them to call ambulance and takehim back to hospital! They treated him over a week! Still very weak! 10 days later he died at home! Wouldn't send my dog there for care!

Best home health agency - they provide skilled nursing, physical and occupational therapy, speech…read moretherapy and aide services.

From the owner: We admit patients 24 hours a day, seven days a week. When our patients are first admitted onto…read moreservice, they receive more visits from nurses and therapists in the first two weeks than is typical of the average home health agency. This extra support in the initial healing process is crucial in assisting the patient to quickly regain their confidence and independence. Education through our disease management programs also distinguishes us. Whether our patients are coping with chronic illness, healing from an injury, or relearning lost skills, they have the resources to help them manage their condition and enjoy quality living at home.

I believe the Nurses and CNA's really care about the residents and want to do a good job but the…read moremanagement of this place totally needs an overhaul! They are always in combat mode. If you ever have any concerns about your loved one, be prepared for no communication and rudeness from management, as if it's your loved one's fault! Find somewhere else where management truly supports the people who will be caring for your loved one.

The last review I provided was a Five Start for the care my wife received at Cottage 72 during her…read morefinal seven months of her life. Those folks were, and I assume, still are the cream of the crop for care giving. However, this review is about the Independent Living communications! On Saturday August 15, 2020 my air conditioner failed at 8:00 p.m. I called the Concierge. I was expecting it would be Sunday before anyone came to look and/or repair the A/C this this was a weekend and not a normal workday. Within 15 minutes the Concierge had contacted the Director of Environmental Services and informed me the Contractor for A/C would be arriving within the hour. By 9:00 p.m. the Contractor was at my door. At 10:00 p.m or two hours after the first phone call to the Concierge, the A/C was working. On Monday morning I was able to personally thank the Director of Environment Services and passed a well done to the Concierge. This is normal for Environmental Services! Advance the clock until today, August 18 at 3:15 p.m. the A/C failed again. I walked to the Concierge to report the outage and explained what had happened on Saturday night. I did mention the Concierge Saturday night did call the Director of Environment Services. This being a normal work day and during normal work day I did ask him to put in a work order which is normal procedure. At 6:45 p.m. once my unit hit 80 degrees, I walked to the same Concierge and asked what the Director of Environmental Service said. I was told he, the Concierge had not called him since the Director reads all work order prior to leaving. I asked the Concierge if he planned to call the Director. No, he will read the work order. It is now 7:50 p.m. and 81 degrees. It would appear the Concierge was not able to follow up on my request. Very disappointed. This is not normal customer service from the Hillcrest Grand Lodge Independent Living; however is becoming a pattern for this Concierge. I do still think the Grand Lodge is a wonderful place; however, it might be helpful if key meet and greet persons are trained to a "standardization" level.

This is my 3rd stay at Hillcrest Health & Rehab. I request them every time I need rehab after a…read morehospitalization. Everyone is delightful from the care techs to the nurses. I give mention to dietary. The food is really good. The food delivery people are smiling and so cordial. I make friends every time I'm there. Standouts are too numerous to mention. The signal reason to go here is there huge gym full of so many machine to work my weakest muscles. The physical therapists are very knowledgeable and helpful. They invest themselves in my journey to full health. Standout Therapy folks are Steph, Shayla and Becca.

I am currently trying to get my dad out of this place. They make his call button unreachable. He…read moreis left in urine and feces for hours. Please do not send a live one here. I have tried to call and have left messages and sent emails with no response. I just want my dad to be treated like a human. Yelp made me add a star to post but I would not even give this place 1 star!