I called there because I worked with them and their residents when I was a Hospice social worker…read morefor a hospital in Lincoln, NE. Because that previous experience is so much fun and interesting working with great staff and wonderful residents, I thought volunteering there would be the perfect place. I called the office and spoke with a woman. I told her what I wanted to do but she was very rude. She transferred the call to another person. The next woman was just as rude as the previous one. I decided not to volunteer with Eastmont. I didn't want to surround myself with rude and grumpy staff. I did get a call from upper management. She was very kind. I appreciated her apologizing for her rude employees. Eastmont gives great care to its residents. I hope that never changes. Since renovating their facility/home, it is a beautiful and comfortable environment. I gave them a lower review so they will learn to hold people accountable. I believe everyone should be treated with kindness and being polite.

Our mother was at Eastmont, recently, for over six months. The best thing was the experiences…read moreprovided by Carol every day during the week! Mom played Bingo and won snacks, watched movies, was involved in Tasty Tuesday, participated in wonderful craft projects and there was also a a variety of entertainment brought in for the residents. Carol was a very caring person who made the residents feel special with every interaction. Sadly, Carol is leaving Eastmont May 2024 (budget cuts?). Eastmont will not be the same without Carol!

My grandpa died from covid 3 1/2 weeks after they chose to host an eater egg hunt indoors with at…read moreleast 100 people without masks. There were many vulnerable residents that came down with covid following this event. They have no regard for the people they are responsible for. Preceding the covid, there was general neglect and lack of care. The manager and head nurse are the most ineffective and do not give a crap about your family members, which is obvious since they can't be bothered to reach out when someone under their care passes away. Also if you actually read the positive reviews- you'll see a theme in that a vast majority are from people who work there or visit but don't actually have a family member living at The Knolls. Every time they get a negative review they probably ask their staff to make a positive one.

My Mother has been in independent living at The Knolls for a month…read more She consistently tells me horror stories about the odd food choices they are provided, poor food quality and RUDE food servers. This is an expensive facility and we trusted their food services were good if not great. The sales person certainly promised this to my Mother in front of me and my siblings as we toured the facilities. For the money senior clients pay to live there, they should do MUCH better with their food service as it is the highlight of many senior's day And should be healthy. Mother has spoken with The Knolls (outgoing) Director with no acceptable answers. Needless to say, we are now looking at other places for her to live. What a huge disappointment the leadership here cannot hire a good chef with some obvious experience with seniors and caring food servers.

Our parent has been a resident for quite some time. We were told the dining hall would accommodate…read morea health condition, which after moving our parent in we found out they do not. Changes to living conditions are foisted upon our parent, with no explanation and little forewarning. Communication from management is obviously lacking. As a resident, our parent has little control, no voice, and are at the mercy of management. If we speak up, we were warned by management our parent will be asked to move out.

Country House on Old Cheney is a kind, considerate & compassionate home like setting that has a…read morecaring staff that is empathetic and responsive to not just my Mother's ever changing needs, but ours, as the family members of one with dementia. We are grateful for the care they give my Mom & the support they provide to us.