If you have found this review it is because you care about your loved one as much as I care about…read moremy Dad! It's so hard watching your parents have to trade in their healthy, independent life for one of dependence on others. However, if you have to do that, Heritage Ridge is the place! The staff has been so kind and caring! They get to know him as a person and tell me how intelligent and funny he is! His favorite place to be is in the dining room! I remember one time I took him to a doctor appointment (by choice - their transportation policy is AWESOME) and asked him if he wanted to go to a restaurant afterward. He chose to go home to eat with his buddies instead! :) I was shocked! I sure did make the right choice for him! :) I have given permission to HR to give my phone number to anyone who would like to contact me about it! As much as he didn't want to go there two years ago, it's home now and he loves it! To the staff at Heritage Ridge - I'm forever grateful - keep up those awesome smiles and hugs - I appreciate you!! :)

My mother stayed there in the assisted living area for four years. I loved the atmosphere. I was…read moreable to decorate her room with all her memorabilia. The activities were always top notch. Off and on there were a couple aids that you could tell truly cared. Unfortunately, most of them were punching a time clock. I had certain requests for the safety of my mother, but they were often, not carried out resulting in her falling multiple times. I feel it is a direct result of the management. And the recent change has caused many of the good people to leave and seek employment elsewhere. I was specifically promised things that ended up being denied to my mother. And I was outright lied to about two incidents involving accidents with my mother. Now is not the time to choose Heritage for your loved one if they need specific attention. We were finally told they could not handle her and were only given 3 days to move her. We were told we could have 5 days, but ended up being charged. If anything is negotiated, get it in writing. Management will deny what you were told.

I have worked for Elk Ridge for nearly 5 years, and I love it! It has felt like home to me from the…read moremoment I walked in. It is a beautiful community with amazing staff in every department. The residents are happy, kind, and welcoming.

The staff at Elk Ridge is -- mostly -- very nice, particularly their on-staff nurse; however, just…read moreremember, they're still a business and their business is to make a profit. (I always felt like the truly helpful staff members were doing their best to make up for the staff members who were consistently less than helpful, notably the maintenance staff, the surly receptionist, and the operations director.) If you're in an apartment that's been renovated, you may enjoy living here. However if you're in an apartment that has NOT been renovated, go somewhere else. The prices are the same for the renovated apartments -- prices that predictably increase every year -- and the incompetent staff won't permanently fix anything that's broken in the non-renovated apartments, for example, a perpetually leaky faucet; a stained ceramic sink; a perpetually broken disposal; a refrigerator that produced no ice; and cheap vertical blinds that also often broke. These were all very basic things that greatly would have improved my parents' quality of life, but Elk Ridge refused to replace these items which, in the grand scheme of things, are relatively inexpensive. In the winter, they also inexplicably do not put down salt on the sidewalks -- it's Nebraska in winter...Putting down salt should be a daily SOP. While walking, I slipped and fell straight down on my shins and kneecaps -- several witnesses, thankfully, and thankfully I only sustained severe bruising that lasted ~three weeks. Elk Ridge is lucky I didn't break anything; I would have sued, no question. One of the residents told me she moved in, in circa 2019, and has watched the quality and level service decrease steadily, which is unfortunate. I got the sense she was strongly considering moving. Overall, I would not recommend. Live there at your own peril.

While Aksarben Village (Memory Care) may look clean and well-maintained, the care and workplace…read moreculture inside are deeply disappointing. I came in as agency staff (CNA), ready to work and treat residents with the respect they deserve, but instead of being welcomed, I was targeted. One particular med aide went out of her way to provoke me throughout my shift, nitpicking and creating issues where there were none. She eventually ran to the DON with a completely false accusation about my attitude, even though I followed every instruction she gave and made sure residents were well cared for. Her behavior was unprofessional, unwarranted, and ultimately reflected more on her than on me. Before I left, I still toileted the residents who needed care because at the end of the day, they are the reason I show up. I also spoke with my agency and another CNA, and both confirmed I wasn't the first person this had happened to. What got to me wasn't the workload--it was being disrespected for doing my job right. That kind of energy says a lot about the toxic culture there, and unfortunately, it's the residents who suffer most, like being left in soiled clothing for hours and completely ignored. There are a few kind and hardworking staff members there, but the lack of teamwork, compassion, and accountability overshadows the good. Families deserve to know that a nice building means nothing without safe, respectful care behind it.

Very clean facility. Management cares about their staff and residents...I would trust them with my…read morefamily members

In all my years of seeing my grandparents and aunts/uncles, I've been thoroughly impressed with…read moreAstoria senior living. The nursing staff and management do such an amazing job with taking care of the residents and their needs to the upmost importance. I've walked inside multiple times and have seen the activities director leading the residents in multiple activities throughout the day. I love seeing that each person has the mindset of making sure that the residents are being taken care of to the most respect. If you are seeking a place that not only has cleanliness and respect for the residents, Astoria Senior Living is the best place I can recommend!!

If I could leave less than 1 star I would. Absolutely do not place your loved one here…read more 1. Communication: NONE. Each Executive Director either resigned or were let go. Regional Ops Directors are not approachable or accessible either by voice mail messages, emails and texts. Wellness Director resigned and was walked out that day. No one to communicate with regarding loved one's care plan. 2. Shortage of staff in EVERY department including CNA's and Caregivers. Agency staff were brought in and many noted that they did not have access to care plans and were advised to "do the best they can". My mother was scheduled, per her care plan, for showers on Wednesday's and Saturdays at around 3. I would say in the 6 1/2 months she lived there she may have had 10 showers that someone actually came in her apartment on their own and "watched" her shower. The remaining times I had to have her press her pendant and await someone to respond to request her shower. Most every time we were met with "we are short-staffed" so not sure we can get your shower in today. I paid out of pocket a few times to have some give her a shower. Her care plan noted she was to be assisted in the shower with bathing and washing her hair. Never happened. Staff would sit on the closet toilet and "watch" her shower. Fecal matter was present on the shower seat. Never offered her deodorant, lotion or q-tips as noted in care plan. Came in once and she was sitting on her walker with a towel over her, they just left her alone. Thank goodness we came at that time. Her pendant was hanging up outside the restroom. 3. Call response time. Upon her arrival call times were about 5-10 minutes. Shortly thereafter the call times would range anywhere from 20 - to an hour. 4. My mother fell in her apartment on July 13th. She called me at 5:45pm to advise she was going to bed and headed to her restroom. At 6:40 I received a call from Carestaff that my mother had fell. After my mother was transported to the hospital and I spoke to Cardiologist, I notified the then Regional Exectutive Director of what transpired and that my mother would not be returning. NO ONE from Astoria called me to inquire what transpired or offer their well wishes. Sadly my mother ended up on Hospice and transitioned to her Heavenly Home a few days later. I notified Astoria and again , no one offered their condolences. I asked the Regional Director of Ops to advise what the call response time was at the time my mother fell and pressed her pendant and if the fall was reported to the state since she broke her elbow and heel. NO response other than "can we set up a time to meet or call you"? I was not in a position to engage with them at this time and again sent an email requesting information. NO response other than can we set up a time to talk. Please, read all the reviews. Do your due diligence and think long and hard before placing your loved one or yourself here. Clearly senior communities will have turnover, but when every department head is let go or resigns, that's a major red flag. Promises are made and never kept. They hold town hall meetings addressing concerns from residents, but nothing changes.

I have so much to say about Suncrest Hospice. Alli was the first person we met to…read more explain everything we needed to know. She was fantastic . Mom actually went with Suncrest because of Alli. Her CNA was Michelle and she came M-F. Michelle was awesome and fit in with the family. Showed us how to do everything and was very reassuring. Mom loved her. Madi was her nurse and wow! Madi, thank you for you. you are amazing!!!!!!!! You truly have a gift. Sarah and Reid were also involved and so kind. Mom was in hospice for about three weeks. But those weeks went smooth, stress free and mom was at peace. Our hearts are broken since we lost mom but, Suncrest made it easier. Thank you

Amazing staff and the care they deliver is the highest quality one can expect for end-of-life care…read more Thank you!

Best hospice agency in Nebraska - very caring and patient care is absolutely the main priority. If…read moreyou are looking for service for you or a loved one, give them a call.

My dad recently had a stroke and we had to find some long term placement for him while he continues…read moreto heal. This is one of the places we were hoping for - it's far away but it's clean and staff are helpful and respectful. So far we are very happy.

I suggest going in for a tour. Any employee would be happy to give you one but if you schedule a…read moretour you will be more likely to get an employee who is more knowledgeable about each area. There is a rehabilitation side where the patients do not live here but are here for an extended stay. There is a large therapy gym with a pool on this side and each hallway has its own nurses station, nurses supply closet, own seating area with a tv (there are tv's in bedrooms too) and its own dining room. I really like the elegant touches. The other side of the building has long term patients. Each hallway is the same as the rehab side and there is a smaller rehab room. There is a lovely pond on this side of which I put my two pet turtles in when I moved away. Patients saw them as a sign of good luck and enjoy watching them. I hear they eat popcorn often being that on each side of the building there is a popcorn machine. (there are also ice cream machines. There is a chapel, rooms to reserve for private family birthdays/holidays, there are activities like bingo and cards, and overall this is a great place. I was once the person in charge of supplies. I know that we ordered the best quality of products and if we didn't have it I'd run out and buy it. Our Kitchen is high end and our house keeping department has a great room with washer/dryer, a large folding table and so on. You really just have to go and see it for yourself. Jack Vetter the founder visits often, his mother stayed at the sister facility Brookestone Village. The Administrator is a very knowledgeable and nice person. He had been a nurse for several years then was the director of nursing before the administrator so he's done the dirty work and knows what it takes to provide quality care. The Administrative assistant is a kind professional woman, she had her father stay for rehabilitation while I was working there. I could go on about the staff, HR is great, and so on. I'd stay here if I needed rehab.

My mom needed a place to go in between a hospital stay and home care so she spent nearly 2 weeks…read morehere receiving needed physical and occupational therapy. Although she didn't care for it much (loss of independence, etc.) I thought it was a very nice facility. Her room was large, there was a big tv, tables and chairs in the room for family and a nice large private bathroom. The lobby area had places to sit with vending machines, puzzles, etc. Family can choose to wash their loved ones clothes on site in the nearby laundry room. The staff seemed very attentive and caring. The meals were hot, healthy and smelled great. We especially liked the "healing garden" located in the center courtyard for a place to get some fresh air and sunshine. Although no one probably wants to be in a place like this, when needed I thought they were very good.