One of the worst experiences I have ever had. It took them more then five months to complete a basic non-business personal related tax request, initial inquiry in May and being completed in October- I had to give the same information over and over to different people and would have to follow up multiple times while they left me in the dark for weeks multiple times. I was rushed into signing the approval documentation without even being told the amount I would be paying to the IRS or their business and was left taking a hit of 6k unexpectedly less then 24 hours later without any option for a payment plan, disclosure on the amount etc- they told me there was nothing they could do to stop the charge and apologized profusely. They accepted blame for the situation and admitted that the service I got was unacceptable and when I asked for my money back- as ANYONE WOULD when being given awful service, I was ghosted for two weeks before being told "I got the service I paid for" which was no communication, poor management, them admitting wrong in the situation and stress. I felt like I had to follow up with them to do their job and I paid them $300 to just be put in a stressful situation. Absolutely do not recommend, super poor management and awful taste left from the experience. Cannot warn anyone enough how AWFUL Rick and his employees were with handling the whole experience. I was even told they would "rectify it however they could" but when I said the proper solution would to be to refund me for the amount of time and stress their business caused I was then responded with "you got your service no matter how bad it was, I wont go back and forth on that..." so how were they going to rectify it then? A flower basket? Literally lost my entire savings in one day because of them. Rick said in emails he wanted to better work on the business and cared about client satisfaction, but has left me in such a financial hardship and depression with no way to solve the problem they caused. During this entire process I NEVER received a phone call except the last day to make sure they got paid. Literally go use turbotax. read more

Returning client. Both Ann and Brad are friendly, helpful and great to work with. Did go in office during Covid. Space was clean, sanitizer available and everyone was wearing masks. Have sent other family members there and heard no complaints. Definitely will be staying with them and recommending them. read more

I have had my taxes done by Brad at Childs Accounting Group for 3 years. I am thoroughly pleased with his knowledge and advice on our taxes with each coming year. I find Brad to be straight forward, easy going and honest. The staff is pleasant and accommodating as well. The office sends us a letter each year advising us of any changes in tax brackets and what we need to have in order to complete our taxes which I find very helpful. I will continue to utilize their services and recommend them to anyone. read more

I had just moved to the area from California, and I found Bradley Child's on Yelp having no information about the company with a need for completing a complicated (to me) tax return. The service was honest, thorough, and very personable in completing my request. I've always tried to be self-sufficient in doing things like this, rather than dealing with a, "tax guy," but I have to say, this was a painless process with a knowledgeable professional, and a very positive outcome on my taxes. I WILL be coming back. I highly recommend this business!!!! read more

Was looking for a local company to do my family's taxes. So happy when I found Child's. They completed our taxes and told us we would need to file an Amended return for our daughter. We provided the information back in Apr/May and was told it would be done by August. We heard nothing for months. Over the months of Oct and Nov, 5 calls were placed by either my husband or I asking for an update. Each time we were told someone would call back. No one did. Called again today and asked again. I expressed my frustration with the lack of customer service. My tone apparently offended the Receptionist. I received a call back from the owner, Brad, telling me that we never provided my daughter's return and he had indeed returned our call. Both are not true. He told me to do the return myself which I agreed would be best at this point. Sad, because I grew up in a Entrepreneurship family and always try to support locally owned businesses. So my search for a qualified tax firm with good customer service continues into 2020. read more

It has been quite some time since my small business used Rick and Brad's services for accounting, but the effects are STILL coming back to bite us. We used their accounting services in 2013 upon starting our small business. Admittedly, we were new to all the ins and outs of starting a business, but everyone has to begin somewhere. They did teach us quite a bit about Quickbooks and we appreciated that. We were new to everything and trusted them. They took advantage of us and did not do what we hired them to do. They had access to our bank account and charged us astronomical amounts that they knew we could not afford to pay. We often had to forgo paying ourselves in order to pay them. Eventually we had to end our relationship with them. Since 2016 we have been harassed by the IRS because Rick and Brad filed our 2013 taxes late and incorrectly. When we contacted Rick and Brad regarding this matter they sent us "what they had" but said they didn't maintain records that far back. We have just now (in August of 2018) finally settled up with the IRS after years of back and forth. We hired Rick and Brad to file the taxes for our (barely) one year old business. They did this incorrectly and it is still costing us. We do not recommend them. read more