Date: January 5, 2025 Time: Around 4:30 am (Switzerland…read moretime) Horrible customer service from Monika at AirFrance check-in baggage drop off point at Check-In # 2. I was lied and forced to drop off my super small carry on despite the fact that it fits the measurements and weight, it even fits under the front seat. I was the 4th or 5th customer in line and I was lied because I was told that zone 4 and 5 were not allowed a carry-on due to overbooking. First time ever I hear this "rule". Anyway, when I asked this customer service person Monika for her name she refused to give it saying that it's for her protection. Yeah, now I get it, protecting herself from getting fired over horrible customer service for lying to customers. AirFrance at Zurich Airport needs to hire new people and FIRE THE OLD TIMERS that are upset about their job or life and LIE to customers. UPDATE 2: Date: January 5, 2025 Time: Around 7:05 am (Switzerland time) I was waiting for the bus to take us to the airplane. Remember, I was told that Zone 4 and Zone 5 were not allowed a carry-on due to overbooking. Guess what, Zone 4 and 5 got called to board the bus and I saw many people bringing their carry-on to the bus. On top of that, once inside the airplane there was plenty of space, and many customers bringing their carry-on to the overhead bins. So, at this point I feel this Monika lady was full of BS and lied for sure to me and now I even feel I was victim of racism and profiling. See the pictures of people bringing their carry-on onboard and judge for yourself. UPDATE 3: Date: January 5, 2025 Time: Around 10:00 am (USA Mountain Time) 03 check-in luggage and 03 carry-on never arrived. Had to waste more time filing a claim about my whole family luggage. This is unreal. I'll avoid flying with Delta, AirFrance, KLM if possible. Horrible experience overall.

Hotel St. George's - Zürich…read more This small, three story boutique hotel located centrally in downtown Zürich, with accommodating staff. I walked to this hotel from "HB Train Station," when I first arrived in Zürich. I wanted to explore by foot streets of Zürich. When I walked in, I really enjoyed the lobby (I forgot to take pics ). It offers a touch of historic elegance. Lobby area also leads to their own restaurant area. Breakfast can be purchased separately at the restaurant or at the time of booking. Once the friendly front desk lady finished accommodating a guest before me, she invited me to sit at the comfortable furniture by her desk, to check in. As she assisted me to check in, at some point in our conversation, I mentioned that I forgot my universal outlet adapter. She said, "I do have one extra I can give you for 10 Swiss Francs." It was her personal one. I felt bad she was giving up hers, but I was so grateful. "Thank you for offering me one, yes I will take it. I researched that it would cost 30+ Swiss Francs at a store." It was a wonderful first impression of the friendly and welcoming staff. Once I received my key, another staff member guided me to elevator and up to my room. The room was fairly small with a small bed, and personal sink, but for solo traveler, it's perfect. (All other hotels were more expensive and further away from downtown). You do share toilet and shower with other guests. Each of the three floors, offers few toilet rooms and shower rooms. At first, I was a bit concerned since I've never stayed in hotel with this type of arrangement. But, honestly, it was not an inconvenience in any way. I never had to wait for other guests. I had a balcony that I walked out every morning and enjoyed the beautiful weather. Every night, I propped my window open, fell asleep and enjoyed waking up each morning to chirping birds. Overall I would recommend this hotel and look forward returning.

Fantastic! Check in…read morewent smoothly. Explained everything very well. Staff was friendly and welcoming and answered all my questions. The hotel itself and room was extremely clean. The bathroom and shower were very clean as well. I was a tad nervous sharing a bathroom/shower with others, but didn't notice a difference really. Never had to wait for either. I did get breakfast one morning and it's a buffet style of typical European foods. Eggs, breads, jams, cheeses, cold cuts, muesli, cereal, and yogurt. Delicious. With tea, coffee, juice, and water. I wish I would have gotten it the whole stay. I would definitely recommend this establishment. Especially for the price and location. Close to train station and many restaurants and sites.